Govalo | Gift Card Suite
Customizable Gift Cards, Giftable Subscriptions, & Giftable Products for Busy On-the-Go Shoppers
#367 of 726 in Marketing and conversion · Gift Cards
- Rating
- 4.1 from 23 reviews
- Rating from stores in the top 100k
- 4.1
- On Shopify since
- 2021
- Pricing
- Free plan available
- Seen on
- 1,360+ stores
Bigger stores rate Govalo | Gift Card Suite 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 32 with sourcesEvery review carries the store that wrote it and how big that store is, and 6 of them are complaints you can read in full.
- 5★2026-08-11
I used this app for previous store a few years ago and it was fine, but now that it's run by new developers it's working really really well. Excited to get more usage out of it in my new store!
Petra · top 100k store
- 5★2026-06-07
Excellent support and a fast resolution to our issue. The team was responsive, helpful, and made the entire process seamless. We're delighted to be using Govalo and highly recommend it to anyone looking for a reliable gift card solution.
Mandira's Kitchen · outside the top 100k
- 5★2026-05-21
The support and help that I got was absolutely amazing. Quick responses and solved my issue right away. Highly recommend!
Só Dança USA · top 100k store
- 1★2026-03-02
For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors. The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position. Email delivery randomly stops and there’s no solution or fallback system. If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.
ethnasia · top 100k store
- 5★2026-02-24
Prompt response and helped quickly fix our technical issue.
Raiz · top 100k store
- 5★2026-01-14
Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.
Vermont Nut Free Chocolates · top 100k store
- 5★2026-01-13
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Hudson Stems · outside the top 100k
- 1★2025-08-25
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
lovethatleaf · top 100k store
- 1★2025-06-02
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Stillwater Coffee Club · outside the top 100k
- 4★2025-05-13
We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Update May 13, 2025: Govalo support responded to our support requests and successfully resolved the issue we were having.
Balanced Body Pilates · unranked store
Read all 32 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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