Govalo | Gift Card Suite · Marketing and conversion
Every review we hold for Govalo | Gift Card Suite, quoted in full, with the store that wrote it.
Bigger stores rate Govalo | Gift Card Suite 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
32 reviews pulled · 32 long enough to quote · 2021-10-07 to 2026-08-11
Every review we hold, newest first
I used this app for previous store a few years ago and it was fine, but now that it's run by new developers it's working really really well. Excited to get more usage out of it in my new store!
Petra · petrahardware.com · top 100k store
Excellent support and a fast resolution to our issue. The team was responsive, helpful, and made the entire process seamless. We're delighted to be using Govalo and highly recommend it to anyone looking for a reliable gift card solution.
Mandira's Kitchen · www.mandiraskitchen.com · outside the top 100k
The support and help that I got was absolutely amazing. Quick responses and solved my issue right away. Highly recommend!
Só Dança USA · www.sodanca.com · top 100k store
For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors. The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position. Email delivery randomly stops and there’s no solution or fallback system. If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.
ethnasia · ethnasia.com · top 100k store
Prompt response and helped quickly fix our technical issue.
Raiz · raizjewelry.com · top 100k store
Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.
Vermont Nut Free Chocolates · www.vermontnutfree.com · top 100k store
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Hudson Stems · hudsonstems.com · outside the top 100k
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
lovethatleaf · www.lovethatleaf.co.nz · top 100k store
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Stillwater Coffee Club · stillwatercoffee.ca · outside the top 100k
We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Update May 13, 2025: Govalo support responded to our support requests and successfully resolved the issue we were having.
Balanced Body Pilates · unranked store
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Rockport Candle Company · rockportcandlecompany.com · top 100k store
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
Coraline Skincare · coralineskincare.com · outside the top 100k
Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.
Winc · www.winc.com · top 10k store
I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.
Meditation Music Library · meditationmusiclibrary.com · top 100k store
Great app with lots of flexibility and a great customer service team too
Test Christmas 2023 · unranked store
Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.
GothRider Brand · unranked store
Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.
rmdy · rmdy.com · top 100k store
Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.
INVIGOR8 · invigor8.com · top 100k store
This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.
NOURISH Cooking Co. · nourishcookingco.com · top 100k store
Words cannot express how much I love Govalo! The setup process is stress-free, customers are choosing these over the standard Shopify giftcards, and I really can't thank Rhian and her team enough for creating such a wonderful app for CPG brands and our customers! - E.
ElonWick Candle Co. · elonwickcandleco.com · outside the top 100k
Amazing customer service, very fast and happy to fix anything. Much appreciate your help getting the app how I want it on our site
Franz&Freya · unranked store
Fantastic app! I needed giftcards ASAP over the holidays, and it could not have possibly been easier to set up using Govalo. In a matter of minutes we were live. The app is slick, intuitive, and works exactly like it says it will. Our customers love it too!
Curie · curiebod.com · top 10k store
The team at Govalo had amazing customer service and were able to accommodate for our headless Shopify experience right before the Q4 holiday season arrived. Through their app we were able to see a 400x increase in our gift card sales. We found that customers really enjoyed sending gift cards to their beloved recipients w/ a custom message at a time of their choosing. Would recommend this app if you're looking to increase gift card sales + experience an every growing app w/ an amazing team.
Shop Latinx · unranked store
Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!
Felix Gray · felixgray.com · top 10k store
We were able to create a Gift Card in less than an hour and tested it to great success. Hoping to create seasonal cards soon -- We did reach out for Customer Support and they were terrific and responsive.
Capay Valley Lavender · capayvalleylavender.com · outside the top 100k
Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!
bluu - Die Waschsensation · www.bluuwash.com · top 100k store
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
O.C. Hairsystems · oc-hairsystems.shop · outside the top 100k
AMAZING support. Just what I needed in a gift card app to replace Shopify's dull gift card process that doesnt let you "send gift card" to others.
Ennis Park · unranked store
We've had a great experience with this app so far! Govalo's support team was beyond helpful in creating the experience we were imagining for our customers. Definitely a major step up from the default Shopify gift card!
Always Fits · unranked store
Great app super easy to install and set up! I like how it is just a gift card app, not a bunch of other stuff you don't need.
Vert Beauty · unranked store
This app is filling so many gaps in the gift card space for us – sending to recipient, scheduling the send to recipient (i.e. TRUE gifting), minimizing winback strategy for sold out items with the option to buy a gift card instead. The interface is clean and user-friendly so it's ideal for shops with any level of dev support to implement and use effectively.
House of Wise Co · unranked store
Blown away by how incredibly easy it was to add this app to the PirouetteNYC site. Love how it prompts shoppers to purchase a gift card, especially when a certain item is sold out in the gift recipient’s size. And really appreciate how the instructions walk you through every step of the process, plus provide sample language for the product page, even how to feature the gift card on the nav bar. The Govalo developers truly thought of everything!
Pirouette NYC · unranked store