Gratisfaction

Every review carries the store that wrote it and how big that store is, and 9 of them are complaints you can read in full.

• 1★2025-11-29

  Not recommended at all. Their pricing strategy is unreasonable, and they repeatedly block users while pushing for upgrades. Once you reach a certain user count, the app becomes unusable unless you overpay. You end up being charged without receiving the service.

  CA Perfume Club · top 100k store

  Link to this reviewVerify at sourcecaperfume.com

• 5★2025-07-07

  BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!

  Bon Bee Gourmet Honey Bar · top 100k store

  Link to this reviewVerify at sourcehoneybunchies.com

• 1★2025-06-28

  Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.

  GYM SUPPLEMENTS U.S · outside the top 100k

  Link to this reviewVerify at sourcewww.gymsupplementsus.com

• 1★2025-03-24

  I uninstalled the app, closed my account and they still keep charging me

  happypalmx · outside the top 100k

  Link to this reviewVerify at sourcehappypalmx.com

• 5★2025-03-12

  After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.

  Hardwired Magazine · unranked store

  Link to this reviewVerify at source

• 5★2025-03-04

  We have been using this app for a few years now. Tonight I recieved some excellent customer service. Initially it was chat but wee stepped into a zoom meeting and agent spent some time with me helping me not only tweak my settings but also showing me some new features. Thank you very much for you support . i highly recomened this app

  myabdlsupplies · outside the top 100k

  Link to this reviewVerify at sourcemyabdlsupplies.com.au

• 5★2025-01-07

  What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app. Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing. The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD. Thanks again to the MAV TEAM!

  Box Total Style · outside the top 100k

  Link to this reviewVerify at sourceboxtotalstyle.com

• 2★2024-11-27

  This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.

  Modern K9 · outside the top 100k

  Link to this reviewVerify at sourcewww.modernk9.ca

• 5★2024-05-30

  Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.

  Smilyn Wellness · outside the top 100k

  Link to this reviewVerify at sourcesmilynwellness.com

• 5★2024-05-06

  Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.

  Golden Tallow · outside the top 100k

  Link to this reviewVerify at sourcegoldentallow.com

Read all 96 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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