Homebase Time Clock

Every review carries the store that wrote it and how big that store is, and 15 of them are complaints you can read in full.

• 3★2026-01-29

  I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.

  Ruby Joy Boutique · outside the top 100k

  Link to this reviewVerify at sourcerubyjoyboutique.com

• 1★2025-05-21

  Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.

  Davis Porch & Patio · unranked store

  Link to this reviewVerify at source

• 1★2025-02-02

  This is the second app I've already tried here. They upsell you on every single feature!! basic things you’d expect, like proper scheduling and payroll exports, require constant upgrades. It feels like a trap rather than a solution. The Shopify integration is terrible!!!!! there are times when shifts are duplicated for no reason. Support is awful. Go look for something else.

  VAPE4USA · unranked store

  Link to this reviewVerify at source

• 1★2024-08-26

  Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.

  Rom Shop - Albany NY · unranked store

  Link to this reviewVerify at source

• 1★2024-07-08

  Hate when apps pull a bait and switch...this is NOT free.

  Tac City Airsoft · top 100k store

  Link to this reviewVerify at sourcetaccityairsoft.com

• 3★2023-09-15

  The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.

  MT Outlet · unranked store

  Link to this reviewVerify at source

• 1★2023-03-13

  Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.

  Keep Exclusive · unranked store

  Link to this reviewVerify at source

• 1★2022-06-24

  I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.

  Sweet Baton Rouge · top 100k store

  Link to this reviewVerify at sourcewww.sweetbatonrouge.com

• 4★2022-04-15

  The app itself is really helpful and I like using it. When I initially uploaded the app it forced me to sign up for two of my store locations when I only use this app for one. I couldnʻt figure out how to downgrade my plan to one store. I called support during my free demo period and was told that they would downgrade my plan. That was back in January. Since then Iʻve sent multiple emails for which I was told that they were working on it. The original rep I was working with, although nice, wasnʻt great in following up and communicating with updates...however, since recently speaking to a manager, I have a bit more understanding and confidence that the issue will be resolved. Other than this support glitch, I really like the app, and it's been helpful in managing schedules and time keeping.

  KoaWood Ranch · top 100k store

  Link to this reviewVerify at sourcekoawoodranch.com

• 1★2022-02-02

  Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.

  threetwentyeight · unranked store

  Link to this reviewVerify at source

Read all 39 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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