Homebase Time Clock · Store management
Every review we hold for Homebase Time Clock, quoted in full, with the store that wrote it.
Bigger stores rate Homebase Time Clock 0.54 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
39 reviews pulled · 39 long enough to quote · 2020-07-16 to 2026-01-29
Every review we hold, newest first
I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.
Ruby Joy Boutique · rubyjoyboutique.com · outside the top 100k
Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
Davis Porch & Patio · unranked store
This is the second app I've already tried here. They upsell you on every single feature!! basic things you’d expect, like proper scheduling and payroll exports, require constant upgrades. It feels like a trap rather than a solution. The Shopify integration is terrible!!!!! there are times when shifts are duplicated for no reason. Support is awful. Go look for something else.
VAPE4USA · unranked store
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Rom Shop - Albany NY · unranked store
Hate when apps pull a bait and switch...this is NOT free.
Tac City Airsoft · taccityairsoft.com · top 100k store
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
MT Outlet · unranked store
Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.
Keep Exclusive · unranked store
I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.
Sweet Baton Rouge · www.sweetbatonrouge.com · top 100k store
The app itself is really helpful and I like using it. When I initially uploaded the app it forced me to sign up for two of my store locations when I only use this app for one. I couldnʻt figure out how to downgrade my plan to one store. I called support during my free demo period and was told that they would downgrade my plan. That was back in January. Since then Iʻve sent multiple emails for which I was told that they were working on it. The original rep I was working with, although nice, wasnʻt great in following up and communicating with updates...however, since recently speaking to a manager, I have a bit more understanding and confidence that the issue will be resolved. Other than this support glitch, I really like the app, and it's been helpful in managing schedules and time keeping.
KoaWood Ranch · koawoodranch.com · top 100k store
Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.
threetwentyeight · unranked store
Despite our best efforts, the app had a lot of issues. The loading times were crazy, and the staff has been unable to stay logged in!!! The app has many glitches, some of which are so basic I don't understand why it's happening. So far, Sling has worked well for us for scheduling.
Meadow Lilly · unranked store
My employees and I struggled to understand and use the app, it is very confusing. The dashboard and schedules sometimes took a long time to load (over 10 seconds), and I was frequently logged out from the app without reason!! It seems like you need to upgrade to use common features, and this is a bad practice imo. We had hoped for a truly good (and free) solution, but unfortunately, that is not the case here.
Chosen Apparel · chosenapparel.co · outside the top 100k
Homebase makes it easy for me to track and manage my employees time! Tracking their sales per shift, etc couldn't be easier. It syncs well with the Shopify playform.
SHOP ARTS BMA · shop.artsbma.org · outside the top 100k
We love homebase! easy to manage our employee time cards, schedule and payroll. Easy, efficient, and affordable!!
pullwatersports.com · unranked store
Homebase has been wonderful. It is easy to navigate from an employer as well as an employee's perspective. It has decreased the amount of time it takes for me to create my schedule and post it. I also love the reminders that are included.
Essence of Beauty · essence-of-beauty.de · outside the top 100k
Love. Love. Love! This app has made scheduling and time keeping so much easier. We are able to create a schedule that is colour coded ( yay!) and its sent directly to our staff. Staff are assigned their own logins that they use at the start of their shift, when they login it takes their picture to ensure that it is them and they are there logging into their shift. Staff get daily reminders to remind them to not be late for their shifts, also reminds staff when their break is almost over. Staff can also rate their shift and provide feedback so you can address issues in real time as it is sent directly to you. There is also a built in communication platform to share information fast. You can create different messaging groups ( ex. all staff, those working today, managers etc) It lets you request time off and shift changes so all the important information is in one area. When it comes time to create and print the time sheets, its as easy as pressing a button. Blown away by how easy and great this program is.
Pear Home Orangeville · pearhome.ca · outside the top 100k
The app seems to be pretty straightforward but every once in a while there are some glitches. Besides that it get's the job done and that's what matters.
The Sparkly Pig · sparklypig.com · outside the top 100k
Overall this app does everything I wish Shopify would have in their POS system. It allows for us to easily track our employee's hours with the added bonus of asking them to rate their shifts. One thing I wish this app would have is one area that would display the employees total hours as well as what they specifically worked. It would save the retailer's time.
The Open Bottle · shop.theopenbottle.com · outside the top 100k
As a small retailer, I really enjoy the convenience and ease of use to schedule and communicate with employees real time with the Homebase app and can swap shifts request time off at their convenience. The UE of the app and time clock is great.
Veseo · veseo.shop · outside the top 100k
I will be using this app for our schedule keeping and time clock. I find that it is user friendly and has a great layout. I’m looking forward to using it.
Prisma Wax + Beauty · unranked store
I've been using this app for a while now, but there are a few things that seem kind of questionable. First, we don't use it for our payroll, but all of my staff keeps receiving notices about receiving some of their paycheck early through the app. Second, our accountant has received some strange emails from one of the owners who's not even in the Homebase system. I'm a little nervous about those 2 issues, but it really is a great system and it's very easy to use. We will continue to monitor everything, but as we don't have any bank/payment information tied to it. I have not seen any benefits to using Homebase as an app through Shopify. Apparently, you have to upgrade to the $40/mo plan to see any of that information, and we're just not interested in paying that much for that service.
Party World · partyworldak.com · outside the top 100k
Wish we could see more info in the actual app as opposed to just the website. Would be great to see a "week at a glance" type thing where everyone's shifts are visible etc... Other than that, works well and seems to do what we need it to. Would be great to have a clock in, clock out feature in the actual Shopify App instead of always having to open the Homebase app.
Nick Kuchar Art & Design Co. · nickkuchar.com · top 100k store
I love using this app and it honestly makes my life so much easier. I have 7 employees and (when they use it correctly) it makes scheduling so easy.
Lena Jane Clothing Co. · unranked store
I've been usin this app for a few months and really appreciate how it helps me plan out my scheduling. I love getting the daily email on yesterday's sales vs labor costs. Homebase is a great way to keep schedules organized, have your employees clock in, and understand your labor costs.
Close to the Heart · unranked store
This scheduling app has been a lifesaver for our shop. Each staff is able to clock in and out easily on the app. Makes scheduling a lot easier for everyone. We also love the request for the time off feature.
Conrado · unranked store
We have been testing the app for a bit. The app can be quite confusing. I often feel as if I run in circles to find certain functions, and sometimes it takes quite a while to load stuff (circle keeps showing). But maybe it's just me.. Messaging on this app is the same as text messaging on a cell phone, which can get overwhelming and annoying if you're already using texts. It seems like a fair free solution in case you are looking for something REALLY basic. Otherwise they keep asking you to upgrade to greater plans.....
MiamiMami.Co · unranked store
The app is unstable and keeps crashing on the iPad for no reason. I tried to uninstall and reinstall it several times with no success. We switched to Deputy instead.
GWapparel · unranked store
The app looks beautiful and I can't wait to get started with it!! The only thing I wish it had was task management (ability to assign tasks to employees or shifts.) Other than that, it satisfies literally every need I have :)
Coco Market · shopcoco.ca · top 100k store
This app is a lifesaver, it saves us so much time with our scheduling, time sheets and payroll. We mostly use it for our brick and mortar store. They are extremely responsive and the app is super intuitive.
STUDIO FOLIAGE · studiofoliage.com · outside the top 100k
App is great once i got it figured out. The support team is great, efficient and quick to respond and get you taken care of. I talked with them today and got every single question answered and checked off my list! Would for sure recommend!
Extremely Refined · unranked store
We use the app as a convenient time sheet, right on the home screen our POS, for our employees to clock-in. Homebase makes it easy to track hours for employer, and our employees.
Roost Collection · unranked store
I actually think it's pretty confusing to use and I wish there was a way to turn off a lot of the features. I haven't decided if this is the right app for me yet.
Alair Gift Shop · alairseattle.com · top 100k store
We have been using Homebase for scheduling and tracking hours, and have enjoyed it so far! It had a slight learning curve, but was not hard to figure out. We are excited for when we can clock in/out of Homebase from our Shopify account.
Merriment On Main · merrimentonmain.com · outside the top 100k
This app works great for scheduling our retail store/POS employees. We can see our daily labour costs and are able to track signing in and out from a remote location. The support has been excellent.
PK Beans · unranked store
Great for scheduling and keeping track of labor costs! It was easy to use and looking forward to the integration where you can clock in/out from the Shopify app.
Bows & Arrows Store · unranked store
We have been using Homebase across three business for over 2 years. The app is super easy to use and you can really make it customized to your business. I highly recommend for odd scheduling hours and easy time keeping. Their customer service is also great. The only downside is the kind of confusing increases in price, but they are worth the costs at each step!
Fritzy's Roller Skate Shop · www.fritzys.com · outside the top 100k
Are use this app for tracking time in our brick and mortar. The integration was easy with a slight hiccup for multiple locations in Shopify. This app is great because it integrates with my payroll and looking forward to the clock in feature on POS.
AndSundries · unranked store
We've been using Homebase for almost two months now and it works great for our team. In the beginning, we had a few questions and customer service was quick to respond and help when we were migrating our staff from the Shopify POS to the Homebase platform. We have the Homebase app on our iPad that we use for the Shopify POS, and many of our staff have the app on their phones for a smoother clock-in experience. With staff members of all ages, a simple and efficient system is really important for us and Homebase makes everything run smoothly. As a small business, we are glad that we can do everything we need to do on the free plan, but the features of the paid plans give us a lot to think about in terms of ways we can streamline our processes.
PondView Estate Winery · unranked store
Absolutely terrible service and far over priced. Even if this was $50 a month it still wouldn't be worth its price. The way they handle accounts is absolutely despicable. For instance, if one of your clerks have had a previous account under a different employer, they need to contact homebase directly to have the information switched over. We experienced NOTHING but errors trying to use this, mixed up old employees..etc. Absolutely disgusted with this application and the developers.
Empire Vape Shop · unranked store