Hosted Email
Hosted Email app offers advanced email integrated directly in your store's admin panel.
#564 of 1,352 in Store management · Helpdesk
- Rating
- 4.2 from 29 reviews
- Rating from stores in the top 100k
- 4.0
- On Shopify since
- 2020
- Pricing
- Free plan available
Bigger stores rate Hosted Email 0.6 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 58 with sourcesEvery review carries the store that wrote it and how big that store is, and 6 of them are complaints you can read in full.
- 1★2026-03-17
The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...
BrickCrafting · outside the top 100k
- 5★2026-03-08
Support was quick to reply with detailed instructions on how to rectify my problem. They also offered to fix my issue if I couldnt and followed up quickly to ensure everything was done correctly.
BIGHUG · unranked store
- 1★2025-10-20
Does not work the application itself - reinstalled 2 times, got charged 2 times. The thing is not the double charge, but we do not even have a custom email address.
Albajwan · unranked store
- 5★2025-10-02
10/2/2025 - Hosted Email as originally stated has absolutely fantastic customer service and great app for small online shops. Highly recommend adding for hosted email services. Great app to round out as many service apps as possible under Shopify. It makes it so much easier to manage. Nice guided steps to set up, it took a couple of hours to remember the DNS host to achieve that portion of the setup. I am hoping as Hosted Email advances its technology it can incorporate an updated visual email format, fonts, etc, and allow adding logos/art; the appearance of the email is dated compared to Outlook. Highly recommend the app if you are flexible about using this alternative to Outlook.
Essentialgifting · outside the top 100k
- 5★2025-08-09
This has been one of my best customer service experiences ever. I changed my email name, and I was afraid that I was going to lose all my previous info, but Dan helped me with the process to migrate my old emails from the old account to the new one, and it was a breeze. He was willing to help me set up my DNS as well, and he was there from beginning to end. I HIGHLY RECOMMEND Hosted Email for your business. Listen, I am not exaggerating, the customer service was almost perfect.
Entrusted to Him · outside the top 100k
- 5★2025-07-25
Best in class Email Hosting for Shopify. Outstanding fast support by Dan Support Tech too. We are a NOT for Profit so needed a no-cost basic functionality for alias emails only. This is the one to install! Easy.
Olinda Probus Club · outside the top 100k
- 5★2025-07-18
Had a great experience with Dan and Jack in the support team. We needed to upgrade our storage options and in the process uncovered issues with our domain - Dan and Jack worked hard to get these problems resolved on our behalf even with it being beyond their responsibility. Fantastic service and now our emails are exactly where we need them to be and working seamlessly. Thanks so much!
The Lawn Pack · outside the top 100k
- 5★2025-06-02
We have been using this email client for about three years, and every time we have needed support, primarily for integrating changes on our end rather than issues on their side, we have received fantastic assistance. The communication is quick and to the point. They are always willing to help and take care of tasks for us so we can get back to business. I wish we could give them more than five stars. They are amazing and worth every penny!
Farm House Collection · top 100k store
- 5★2025-04-06
The app works well - but that is not the primary reason for the rating. I have needed service twice now - not because of the app, but due to transitions needed for our business. Their service has been awesome. Prompt response and everything taken care of correctly. I don't experience that from a lot of companies these days - so this is what really stands out for me.
Lola James · outside the top 100k
- 5★2025-02-24
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Studio Niani · outside the top 100k
Read all 58 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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