Hosted Email · Store management
Every review we hold for Hosted Email, quoted in full, with the store that wrote it.
Bigger stores rate Hosted Email 0.6 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
58 reviews pulled · 58 long enough to quote · 2020-08-14 to 2026-03-17
Every review we hold, newest first
The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...
BrickCrafting · brickcrafting.com · outside the top 100k
Support was quick to reply with detailed instructions on how to rectify my problem. They also offered to fix my issue if I couldnt and followed up quickly to ensure everything was done correctly.
BIGHUG · unranked store
Does not work the application itself - reinstalled 2 times, got charged 2 times. The thing is not the double charge, but we do not even have a custom email address.
Albajwan · unranked store
10/2/2025 - Hosted Email as originally stated has absolutely fantastic customer service and great app for small online shops. Highly recommend adding for hosted email services. Great app to round out as many service apps as possible under Shopify. It makes it so much easier to manage. Nice guided steps to set up, it took a couple of hours to remember the DNS host to achieve that portion of the setup. I am hoping as Hosted Email advances its technology it can incorporate an updated visual email format, fonts, etc, and allow adding logos/art; the appearance of the email is dated compared to Outlook. Highly recommend the app if you are flexible about using this alternative to Outlook.
Essentialgifting · essentialgifting.com · outside the top 100k
This has been one of my best customer service experiences ever. I changed my email name, and I was afraid that I was going to lose all my previous info, but Dan helped me with the process to migrate my old emails from the old account to the new one, and it was a breeze. He was willing to help me set up my DNS as well, and he was there from beginning to end. I HIGHLY RECOMMEND Hosted Email for your business. Listen, I am not exaggerating, the customer service was almost perfect.
Entrusted to Him · www.entrustedtohim.com · outside the top 100k
Best in class Email Hosting for Shopify. Outstanding fast support by Dan Support Tech too. We are a NOT for Profit so needed a no-cost basic functionality for alias emails only. This is the one to install! Easy.
Olinda Probus Club · olindaprobus.org · outside the top 100k
Had a great experience with Dan and Jack in the support team. We needed to upgrade our storage options and in the process uncovered issues with our domain - Dan and Jack worked hard to get these problems resolved on our behalf even with it being beyond their responsibility. Fantastic service and now our emails are exactly where we need them to be and working seamlessly. Thanks so much!
The Lawn Pack · thelawnpack.co.uk · outside the top 100k
We have been using this email client for about three years, and every time we have needed support, primarily for integrating changes on our end rather than issues on their side, we have received fantastic assistance. The communication is quick and to the point. They are always willing to help and take care of tasks for us so we can get back to business. I wish we could give them more than five stars. They are amazing and worth every penny!
Farm House Collection · farmhousecollection.com · top 100k store
The app works well - but that is not the primary reason for the rating. I have needed service twice now - not because of the app, but due to transitions needed for our business. Their service has been awesome. Prompt response and everything taken care of correctly. I don't experience that from a lot of companies these days - so this is what really stands out for me.
Lola James · lolajames.com · outside the top 100k
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Studio Niani · studioniani.com · outside the top 100k
easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.
Alliance Equine · allianceequine.com · outside the top 100k
I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality. Addition: Your response is wrong. I suddenly after months of accessing my email - was required to sign in with a password that didn't exist and was never required before. After literally days of trying to resolve the issue and so much back and forth, it become pointless to continue with such a flawed app. Good riddance.
Claribelskincare.com · claribelskincare.com · outside the top 100k
Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!
Shady Grove Books · unranked store
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
PoppinCurls Salon · poppincurlsalon.com · outside the top 100k
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
FITBODY.com · www.fitbody.com · outside the top 100k
Excellent service, we have been working together for almost 3 years and we have never had any major problems. And if we had, we got a quick and efficient solution. AWESOME!
Frenchie Complex · frenchiecomplex.com · top 100k store
This is an easy to use, simple, email service which is perfect for me. I am writing this review today because this week, Shopify updated which unintentionally shut down Hosted Email 24 hours. Normally, I never have issues with Hosted Email. I found a way to email them via the support system and told them I won't get any email they send me but wanted to let them know their app down. A customer service rep called me right away and let me know what was happening. He helped me sign in on the website version of the email service. They also emailed after Shopify fixed the problem on their end to let me know what happened. I have to say the customer service was very polite, helpful and kind. Very nice company.
ORGANMASTER SHOES · organmastershoes.com · top 100k store
Just installed Hosted Email and my first inquiry received an instant, informative reply. So far so good guys thanks. Lee
Charge Them Up · unranked store
Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.
Tecnocraft Composites · tecnocraftcomposites.com · top 100k store
The support team at Hosted Email is top-notch! They are quick to respond, knowledgeable, and go above and beyond to assist. Impressive!
mytechbuy · unranked store
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
The Wind Chime Co · thewindchime.co · top 100k store
We needed an app to handle email for our shopify store. After downloading the app, I soon realized setting up with our domain provider was over my head. Contacted support. Less than 1 hour later, it's all setup and working! Jack is a Customer Support Ninja! Excellent Service.
cwmorse.us · cwmorse.us · top 100k store
I used this app for email hosting at my new store. At first i had problems setting it up but Daniel from your team was so supportive also the app looks so straightforward easy to implement and it does the job. I recommend it
gemtrendy · unranked store
Very easy and cost efficiency Email host APP. Can access customers emails right from Shopify App section. Very Easy to install and setup with all instruction provided. Highly recommended for new users.
babymommi.com · unranked store
I highly recommend Hosted E-mail. After having mail delivery issues with another e-mail app I made the switch to Hosted E-mail and everything has been perfect. I use their desktop version the same way I used to use MS Outlook that was bundled with MS Office. The interface is very easy to use and organize. Also it took less that 5 min to set up in G-mail so I have access on my phone when out of office. The support is EXCELLENT and any questions are answered simply and swiftly. Hosted E-mail does everything it is supposed to do, and they do it very well! I have been using Hosted E-mail since 2019 without a single issue.
SeaKoast · unranked store
I had a little trouble setting it up but after messaging Hosted Email for support they were able to get me set up in about 5 minutes.
Grubbling & Toke · unranked store
The app is far easier to set up than my previous one, and integrates well with my email client(s). The best part of the app is the team that provides support, however. When they say they answer their chat requests immediately they really do. Like. Right. Now. They helped me migrate to their service and were friendly, patient, and helpful. I wish I could give them 6 stars!
Alpine Mastiff Designs · alpinemastiffdesigns.com · outside the top 100k
Daniel helped me so much! Because i forgot to renew my domain, my mail wasn´t working, But Daniel really quickly made everything work again. Thank you very much again! :)
Cats-Home · unranked store
The app is really easy to setup. Appreciated that their customersupport is helpful and adaptive to find solutions that works for you.
Comfyhome · comfyhome.fr · outside the top 100k
WOW! This Email App is GREAT! Zoho had locked me out of my email for 3 days because I had gotten a new Modem and my I.P. address changed! Their support completely ignored 3 messages and I said "I've Had it!". I found this beautiful Shopify e-mail app that is right in your own Shopify account. So easy to set-up and it's fantastic! Thank You!
The Cassette Place™ · unranked store
This was so easy to install. I had been hosting my email through another provider and everything broke when I moved to Shoppify. The other provider had a new "solution" that was not only expensive, but didn't actually work very well. I was able to install this app; get my various aliases working; and email working to my local PC's Thunderbird application within minutes. I'm very happy! I highly recommend this app. A++
Kipsworld Art · www.kipsworld.org · outside the top 100k
I just discovered this app the other day. It is a great addition to my store and I would recommended this app to anyone!
Cyber Verse · unranked store
This is a great app for email in Shopify! I had a legacy email address that I had been using for years through another provider. I had issues getting it to work together with this app with the contact form due to an issue on Shopify's end. Jack acknowledged the issue on their side and knew how to fix it. Jack helped solve the problem and got everything squared away and working. Good customer service!
Sublimation Blanks Company · sublimationblankscompany.com · outside the top 100k
Very affordable and easy to use. Adds a more professional look and credibility to my business. Thank You.
Leera B. · unranked store
I purchased this app based on the reviews and it did not disappoint at all. I have no clue how to set up a hosted email and the team member that helped me Dan, was so patient, friendly and knowledgeable. Dan made the entire process easy and stress free and answered my many questions via live chat. I would highly recommend this hosted email to anyone starting out with Shopify. The instructions and the dashboard are also very user friendly and installation on devices such as your iPhone is so straightforward. What seemed like a scary task turned out to be a breeze thanks to the amazing customer service.
Pooligans · unranked store
HIGHLY RECOMMEND. Setup was a piece of cake, took minutes. The dashboard is straight forward and SO EASY to use. I wasn't sure at first, with so few reviews; however, the raving about customer service was a game changer. I prefer them over GoDaddy and Zoho mail.
Rhosyn Bath Boutique · unranked store
Excellent customer service. I had a problem setting up my email aliases, so I emailed the support team. They got back to me shortly and Daniel took care of it right away. If you need a hosted email service you should definitely check these guys out.
manetotame.com · unranked store
Excellent customer support.I had some problems with the set-up and this was resolved within minutes. I highly recommend this app.Thank you so much <3
Neckalgia · unranked store
Wow! Just got off a live chat with Daniel who helped me out so much! After spending 2 days of a major headache trying to get an email set up with godaddy, Daniel helped me get my email up and running with this app within 30 minutes! To be honest, I was a little skeptical of all of the raving reviews for this app because, could a company really be that good?! YES! Daniel was so patient with me and helpful through the whole process! He did not get off live chat until I was completely set up with my new email account. Highly, highly recommend this app if you need email hosting. The support was amazing! Thank you again!
Lazy Sundays · unranked store
I recently removed my website from Google hosting and back to Shopify due to problems with email forwarding from my website. I downloaded this app and began the installation process. When I ran into a problem with getting my website emails from customers forwarded to my personal gmail account, Daniel was available through a chat window. He forwarded me specific screen shots on how to do this on my Android Gmail app, and within 1-minute my website email was forwarding directly to me personal email again. Thank you, Daniel and Hosted Email.
My Airline Logo · unranked store
Unbelievable customer support with these guys. The app over all is extremely efficient and very easy to use even if you aren't tech savvy. it is streamlined and easy to set up - but where these guys truly shine is answering any questions you have in regards to this and even above that with answering some of the issues I was having setting up my SSL and CSR. 10/10 if that was an option. If you are looking for a quality app and impeccable customer service. don't waste your time with any other email hosting apps. Very impressed.
nogoodstudio · unranked store
I received the best customer service from Jack on a couple of my Shopify stores. Service has been outstanding. Very pleased with this App.
SA'SHE · www.sasheluxe.com · outside the top 100k
Daniel was really helpful and help me to set up the app ! It was easy and in a few minutes ! Super service, l'équipe est top et vous aidera rapidement à configurer vos emails si vous avez un souci ! Encore merci Daniel !!!
Madame Macaron · unranked store
Dan was excellent, I had some problems with the set up and this was resolved within minutes! I'm not a "techy" and so the instructions were clear and the problem resolved quickly.
GiGi's Gym Store · unranked store
Daniel is a super-hero, he helped me so much and he gave his interest. Because of Daniel, I am very satisfied.
Home36 Romania · unranked store
Good service. Oh my god I had talk with Daniel agent is very patient and kind. He even helped me to solve problems with my old email domain server. Thanks a lot. I highly recommend this application at 200% !!! Thanks thanks :)
Keysna · keysna.com · outside the top 100k
Excellent service. Daniel did a great job. He was able to migrate all my emails over from Gmail. Highly recommend!
The Basement Factory · unranked store
Daniel is the man! A little hard to set up at first for someone who is not super technical but I was able to figure it out, if not Daniel can help. I had a question about how to connect via mobile instead of behind a laptop, and Daniel had an answer for me that was quick and detailed. So far so good with the hosted email.
Uncomfortable Situations · unranked store
My rating is based on my experience with getting this app set up. I was looking for a single platform solution to having my email address be ---@mydomainname. Iʻm not very tech savvy, but set up was easy with the set up Wizard. When I had some snags, customer service responded within minutes to my request for support with very clear directions that helped me finalize the set up. Iʻm happy.
KOOKIES Maui · kookiesmaui.com · outside the top 100k
It's little bit difficult for users but it doesn't absolutely mather because the support service works great and efficient!
Kirsten Vaams Latex Fashion · unranked store
This email hosting service is very easy to set up and has the right amount of necessary bells and whistles for a small business. Highly recommend for those who are just starting out with new Shopify stores.
L & M Kee · unranked store
very fast and easyt o set up, the help was fast efficient. and saved me hours of reading trying to figure the more complex parts of the set up excited to get started!!!
CTKollectables · ctkollectables.com · outside the top 100k
I used it to help me fix a DNS problem with my email set up. Very quick and easy to understand. Highly recommended
Next Shipment · nextshipment.deals · outside the top 100k
Daniel has been super helpful with explaining and setting everything up for me as I had no idea what I was doing! The app has got great features, I really like being able to create multiple aliases on just 1 account. Very reasonably priced, too. Recommended!
InfraVest™ · unranked store
Just set this up and switched from GSuite - the set up was super easy despite my system at first not wanting to accept the TXT name - so I contacted CS and the response was very quick and confirmed that I had the information in correctly - so I refreshed my page and it finally worked - really it was simple. Can't wait to see how well this app continues to do!
The 10th Kingdom Beard Company · unranked store
This is perfect if you want all of your stuff through Shopify. I switched from gsuite to this and set it up to receive my emails to my iPhone email and through Shopify the customer service was great they walked me through each step.
Titeanna Cosmetics · unranked store
Easy to use even for newbies and the customer support is prompt and very helpful! I recommend this app!
Comfty · unranked store
I've been wanting to add my own domain email address and came across this app. It was easy to install with Daniel's help. He was really responsive each time I requested clarification on something. So far it's working great !
Lively Ink · www.cosmetictattoosupply.com · outside the top 100k