Inventory Planner by Sage

Every review carries the store that wrote it and how big that store is, and 27 of them are complaints you can read in full.

• 5★2026-06-08

  I've been using Inventory Planner for 3 years now, and have just committed to using it for another 3 more. The software is great, with a very helpful team working behind the scenes. Kate, my Customer Success Manager, is an asset to the team, and is always there to help where needed.

  WILLIAM WOOD · top 100k store

  Link to this reviewVerify at sourcewww.williamwoodmirrors.co.uk

• 1★2026-01-01

  After investing over two months and significant effort in implementing Inventory Planner by Sage, I strongly advise against this product and the company behind it. Despite paying more than $2,000 for professional implementation services, we were largely abandoned to navigate the process independently. Support responses were excruciatingly slow—often taking a month or more, particularly after we requested contract termination—and entirely absent during holidays or other periods, sometimes for weeks at a time. When we sought release from the contract due to zero progress and a non-functional system after two months, our request was flatly denied. Sage prioritizes enforcing their year-long agreements over accommodating dissatisfied customers, even when they fail to deliver. Business leaders should scrutinize the terms and conditions meticulously: Sage's contract is designed with extensive experience in such disputes, offering no meaningful recourse beyond binding arbitration in their home state. Once committed, you forfeit all leverage if performance falls short. Furthermore, any issues with third-party integrations fall solely on you to resolve with those providers; Sage offers no guidance or assistance, merely expecting notification upon resolution. Ultimately, Sage invests far more in contractual entrapment than in fulfilling the services for which they are compensated—a critical red flag for any enterprise seeking reliable inventory management solutions.

  Racing Sport Concepts · outside the top 100k

  Link to this reviewVerify at sourcewww.racingsportconcepts.com

• 5★2025-12-23

  Lavender was a great help when I didn't understand why csvs were connected

  Giadzy · top 10k store

  Link to this reviewVerify at sourcegiadzy.com

• 5★2025-12-04

  I’ve had an excellent experience working with Inventory Planner, and I’d like to highlight the outstanding support provided by their team member, Yi Chan. He has been consistently professional, knowledgeable, and incredibly patient throughout our interactions. Chan took the time to understand our business needs in detail and guided us through every step with clarity and efficiency. His ability to explain complex functions in a simple, practical way has made a huge difference in our workflow. Thanks to his help, we’ve been able to optimise our inventory processes and feel much more confident using the platform. Overall, I’m very impressed with both the product and the level of customer support. Chan’s dedication and expertise truly set a high standard. Highly recommended.

  Pulsio EU · outside the top 100k

  Link to this reviewVerify at sourcepulsio.eu

• 5★2025-10-31

  We've been using Inventory Planner for over a year now, and it’s become an essential part of how we manage our purchasing and inventory across multiple sales channels. The platform gives us clear visibility into what to reorder, when to reorder, and how much to buy; all based on accurate forecasting and real-time sales data. Highly recommend Inventory Planner to any growing e-commerce business that wants to take control of stock and purchasing decisions.

  Supplement Hub Global · top 100k store

  Link to this reviewVerify at sourcesupplementhub.com

• 5★2025-10-27

  Great support

  Barefaced · top 100k store

  Link to this reviewVerify at sourcewww.barefaced.com

• 1★2025-10-20

  Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k). Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers." Even their parent company, Sage, knows nothing about them. Tried calling Sage and cx was clueless as to who IP was. If you choose to use them, I recommend proceeding with high caution and low expectations.

  Morning Lavender · top 10k store

  Link to this reviewVerify at sourcemorninglavender.com

• 5★2025-09-30

  Excellent, very good service and my problem was resolved.

  Henrys · outside the top 100k

  Link to this reviewVerify at sourcehenrysbyfranklie.com.au

• 1★2025-09-17

  I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in annual revenue, and only then they would be happy to help. It was really disappointing to have the door shut in my face like that. They should clearly state these conditions on the App Store so smaller businesses don’t waste their time.

  ergoPouch Chile · outside the top 100k

  Link to this reviewVerify at sourceergopouch.cl

• 5★2025-08-15

  Great support!

  asiastreetfood · top 100k store

  Link to this reviewVerify at sourceasiastreetfood.com

Read all 189 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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