KNO Post Purchase Surveys · Store management
Every review we hold for KNO Post Purchase Surveys, quoted in full, with the store that wrote it.
Bigger stores rate KNO Post Purchase Surveys at least as well as the crowd does. The store behind each review is the part the App Store never shows.
124 reviews pulled · 5 carry a rating and no text · 116 long enough to quote · 2021-08-16 to 2026-08-07
Every review we hold, newest first
Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.
Royfort · royfort.de · outside the top 100k
Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.
Hummii Snacks · hummii.com · outside the top 100k
great post purchase app
LOAM · theloam.com · top 100k store
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
Marleylilly · marleylilly.com · top 10k store
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
ZipFit · zipfit.com · top 100k store
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
Topo Designs · topodesigns.com · top 10k store
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
Mott & Bow · www.mottandbow.com · top 100k store
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set up a product recommendation quiz. Excited to see the results from both the survey and the quiz!
Dr. Noze Best · drnozebest.com · top 100k store
Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate
BRUNT Workwear · bruntworkwear.com · top 10k store
Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags or customer profile tagsr so that I can also build logic into our CRM. The support team has been extra amazing, Sid, especially.
CareNatal · carenatal.com · outside the top 100k
No brainer for any ecom store! Also love Steve and the team + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!
Moodi · www.moodiblends.com · outside the top 100k
We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic correctly, and guide us through Klaviyo integration so responses sync directly into customer profiles. Everything was handled quickly, clearly, and with a very hands-on approach. What stands out most is how proactive and thoughtful the support feels. Instead of just answering tickets, they genuinely help improve your setup and workflows. Highly recommend KnoCommerce for any Shopify brand looking to improve attribution, customer insights, and post-purchase data collection.
Gratsi · unranked store
We've had a great experience using KNO for post purchase surveys. It's easy to use, and allows us to gather meaningful data about our customers. We're excited to start using their NPS feature as well. The customer support at KNO is amazing, we always get a timely response, and their team is very helpful.
Wild Rye · wild-rye.com · top 10k store
very good app, thanks Sid
Naali FR · naali.fr · top 100k store
We've been with KNO for a while and have nothing but good things to say. The price is right, the quality of service is great, and we're able to get some great insights with our surveys.
Universal Standard · www.universalstandard.com · top 10k store
Most important App in DTC, let your customers tell you exactly why they buy and how they found you right after checkout
Sleepout · sleepoutcurtains.com · top 10k store
This app has been excellent for us and helped us unlock many A/B tests for our funnels. One of the most valuable assets in our tech stack for sure!
Snap Supplements · snapsupplements.com · top 100k store
We’ve been using KnoCommerce as our post-purchase survey platform across both Groomie and GroomieHers, and it’s become a critical part of how we understand our customers and make smarter marketing decisions. The platform makes it incredibly easy to collect meaningful post-purchase data, but what really sets KnoCommerce apart is the team behind it. They’ve been extremely hands-on in helping us build and refine our surveys so we’re not just collecting data but instead collecting the right data. The insights we’re getting are directly influencing our creative strategy, targeting, media buying, and overall growth. We’ve even used KnoCommerce to help guide our TV advertising strategy. By asking customers what channels they watch and the types of content they consume, we’ve been able to make more informed decisions on where to allocate our TV budget and how to tailor creative for those environments. That level of insight has been incredibly valuable as we expand into new channels. A special shoutout to Sid, who has been amazing to work with. He’s gone above and beyond in helping us get the most out of our surveys, from structuring better questions to advising on how to sync survey responses into Klaviyo. That integration alone has been a game changer for us, allowing us to segment our email flows more effectively and personalize messaging based on real customer insights. If you’re looking for a survey platform that goes beyond basic attribution and actually helps you turn customer feedback into actionable growth strategies, KnoCommerce is a no-brainer.
Groomie Hers · hergroomie.com · outside the top 100k
Big fan of KNO Post Purchase Surveys. We've been on the lowest level plan for several months and it has been well worth the cost for the 3-question survey. Everything works exactly as you'd expect it to - not always the case with Shopify apps. This one gets recommended all the time for good reason. Don't do any more research - KNO is the post purchase survey app you need.
Ridge Merino · www.ridgemerino.com · top 100k store
Super easy to use, update, and gather amazing 0P data from. The team is really responsive, and pricing is very fair.
Tubby Todd Bath Co. · tubbytodd.com · top 100k store
I have had a wonderful experience with KNO Post Purchase Surveys. They were recommended to me by an email marketing firm and they have helped me set up a few customer surveys that were detailed and difficult, it would have taken me forever to figure it out but they set it up for me. Great customer service and great insights!
Boulder Dog Food Company · boulderdogfoodcompany.com · top 100k store
The best survey tool! We have had a great experience and the support team has been wonderful!
Goose Creek Candle · goosecreek.com · top 10k store
Muy buena aplicacion , facil de manejar , perfecta para la etapa en la que estamos =)recomendada
ColorinKids · colorinkids.cl · outside the top 100k
great support from the team as we prepped for our launch at k2o, excited to see how the knocommerce data helps drive our decisions in the business!
k2o by Sprinter · k2o.com · outside the top 100k
great tool, easy to work with
BitterLiebe · bitterliebe.com · top 100k store
KnoCommerce has been an incredible asset across our five Shopify stores. The platform is easy to use, highly flexible, and delivers the kind of zero‑party data and attribution clarity we simply couldn’t get without a post-purchase survey. What truly sets KnoCommerce apart is their team. Their commitment shows in every interaction, from demos to monthly check‑ins. They don’t just provide a tool; they are a partner invested in our success. We’ve gained clearer insights, stronger segmentation, and better decision‑making across all our brands. If you’re serious about understanding your customers and improving your marketing performance, KnoCommerce is a must‑have. Highly recommend.
Vital Nutrients · www.vitalnutrients.co · top 100k store
KNO makes it ridiculously easy to collect customer insights without turning survey distribution into a whole project. Love how lightweight it issets up in minutes and actually gets responses. Our team's already uncovered some golden feedback we didn't know we were missing. If you want to stop guessing what your customers think, this is it.
Fable - Canada · fable.com · top 10k store
Works great!
Whacky Food · whackyfood.com · outside the top 100k
Sid is a absolute legend. I was i bit confused installing the app and Sid offered to book a quick call and gave me tons of value. 10/10 would recommend!
isella · isella.se · outside the top 100k
so far so good, we are gaining some good insight into our customers from our surveys.
The Baby Cubby · www.babycubby.com · top 10k store
Easy tool to set up (love that!) and great support!
nordesign · nordesign-store.com · outside the top 100k
Sid was super helpful and fast! He made the updates right away and everything looks perfect!
Nurture& · nurtureand.com · top 100k store
I am finding this app really useful in gathering valuable insights from our customers. Installation and survey set-up is easy, as it making updates to the surveys. I'd recommend.
Green People · www.greenpeople.co.uk · top 10k store
good customer service by Sid
Artesia Vitality · artesiavitality.com · outside the top 100k
Super easy to set up!
Daphne's Headcovers · www.daphnesheadcovers.com · top 100k store
Good company, good customer service. Provides great value for post purchase surveys.
FullyVital · fullyvital.com · outside the top 100k
Incredible app and support!
Michael Todd Beauty · michaeltoddbeauty.com · top 10k store
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Tumble · www.tumbleliving.com · top 10k store
Great for first-party data for decision-making. Support is stellar as well.
Bari Life · barilife.com · top 100k store
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
The Better Cat · thebettercat.com · top 100k store
Your application seems very functional, but I can't publish it as it is because I can't translate the questions into French. Is there a solution?
ArtWear299 · unranked store
With Kno we're able to *easily* gather actionable insights directly from our customers; solving pain points, enriching their data, and understanding attribution. I Kno these guys will continue to innovate for brands seeking to hear directly from their best critics & fans! The team are incredibly supportive and we're grateful for this partnership :)
David's Cookies · davidscookies.com · top 10k store
great, helpful, informative.
Harmon Discount · shopharmon.com · top 100k store
Unbelievably responsive team. They set us up the week before black friday, head of CS was on calls with us right before Thanksgiving. Can't think of a smoother implementation. One of my favorite if not favorite SaaS providers to date.
birddogs · www.birddogs.com · top 10k store
So far so good. Easy to use and effective way to learn more about our customers.
Wilt-Pruf Products · wiltpruf.com · top 100k store
Knocommerce has been a huge asset to our business in understanding what drives purchases from new and returning customers. The audience filter also enables us to understand how this differs from market to market, would recommend!
Adanola · adanola.com · top 10k store
Easiest onboarding I've ever done and super useful insights.
Raide · raideresearch.com · top 10k store
Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!
autobrush® · unranked store
I had wonderful support from Louise on their team in getting our account up and running. We're loving using Kno to garner data on how our customers heard about us. Simple solution to the matrix that is marketing attribution! Thanks Kno!
For Days · fordays.com · top 100k store
The best app for customer insights. Excellent, proactive customer support as well!
Ancestral Supplements · ancestral-supplements.myshopify.com · top 100k store
KNO is the best app you can add to your Shopify store. It does exactly as it promises, it's affordable and their customer service is excellent. The best part? You'll gain major insights from post-purchase surveys.
Ambler · hyggo-v-3.myshopify.com · outside the top 100k
App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
Greenigo · greenigo.com.au · outside the top 100k
Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.
Dossier Mexico · www.dossier.mx · top 100k store
Très bonne expérience, les données sont faciles à lire et à analyser Les équipes sont très réactives
Dossier Perfumes · unranked store
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
Cozy Earth · cozyearth.com · top 100k store
We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.
Ananta Stones · anantastones.com · outside the top 100k
We've been using Kno for about 6 months and are huge fans. Easy to set up, intuitive to use, great support, and an even better product. It has quickly become one of our most used Shopify apps! :)
maude · getmaude.com · top 10k store
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Little Hunter · www.littlehunter.com · top 100k store
Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!
CORKCICLE. · corkcicle.com · top 100k store
We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.
Kizik · kizik.com · top 10k store
An agency we work with recommended this app and we've been using it for about a year. Super simple to set up and we get great data. Their support is beyond excellent... shockingly good! What more could you ask for?
Life Harmony Energies · lifeharmonyenergies.com · top 100k store
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.
Plum Deluxe Tea · www.plumdeluxe.com · top 100k store
Super helpful insights that I would never have otherwise We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking
MASA Chips · www.masachips.com · top 10k store
Great app overall - Easy to set up in minutes and works perfect in checkout
ShredLights · shredlights.com · top 100k store
Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough. Pro Tip: Don't miss out on their newsletter—it's packed with invaluable insights.
Paperlike · paperlike.com · top 10k store
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Grüns · gruns.co · top 100k store
The Knocommerce tool and team are amazing. We're able to grab valuable insights in a dynamic way. My favorite part is how customizable it is with the way that it integrates with Shopify and pulls in customer data - we've been using it for post-purchase and for surveying our customers. It even allows you to give dynamic coupon codes seamlessly!
Chomps · chomps.com · top 10k store
KNO isn't just a shopify app I like using ... it's a non-negotiable to have on our store. This is especially the case for us because we have a long consideration window, so while the lot MTA click data we get from our attribution tool is helpful, it's not the end-all story to inform our first touch channel efficiency. KNO has helped us understand our media mix, consideration lag, who people are buying for, and much much more. And I still feel like i've only tapped into 15% of what this tool is capable of. And on top of that, their customer success team is incredible. They don't only help you use the tool to implement ideas we bring to them, but they also bring strategic ideas to us. Overall, great tech and great support. I HIGHLY recommend KNO!
Hexclad Cookware · unranked store
i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.
Small Wonder® · unranked store
An excellent product with even more excellent service. I enjoy working with the Kno commerce team every day. The information their surveys enable drive so much of our marketing and knowledge.
Wyndly · www.wyndly.com · top 100k store
The best app out there for post purchase surveys, top tier customer support and features. A huge help for attribution and tracking where our customers come from.
AeroPress · aeropress.com · top 10k store
Excellent app. Does everything I need and doesn't charge the moon for it. Clean layout. Very well made and very easy to use. Great stuff
Stahlcar Scan Tools · www.stahlcar.nz · outside the top 100k
We are a small e-commerce business and have been using just one form on the thank you page (free version for now) and it's been great. Integration was straightforward and it's working effectively as expected and all for free, in the future, if we need more forms, we will opt for the premium version. Thanks, developer, good work!
Banjaaran Studio · banjaaran.in · top 100k store
A vital app for any bootstrapped or data-driven company. Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions. Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".
Rowdee · getrowdee.com · outside the top 100k
Very happy with the app and the support from the team. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!
the Crate Lab · unranked store
KnoCommerce has been brilliant since we moved over from another survey tool. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!
Public Desire UK · www.publicdesire.com · top 100k store
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
VRTX JAPAN · unranked store
The best post-purchase survey app on Shopify! The customer team is very helpful and it is very complete.
Kompsós · kompsos.co · top 100k store
Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.
Litographs · www.litographs.com · top 100k store
I love this platform. It's great for collecting first party data and seeing how that changes over time or by channel. The support is some of the best I've experienced as well.
Stix Golf · stix.golf · top 10k store
Kno is great — helps to answer some of your tougher questions as you scale. Reliable team & support. Definitely recommend :)
Curious Elixirs · curiouselixirs.com · top 10k store
Kno has been a game changer for me even as a small business with not a lot of orders... (YET!) ... here's why: It's helped me as a bootstrapped brand owner better understand where my customers are coming from, why they like my product, and what almost prevented them from buying so that I can continue to scale my business efficiently and offer a wonderful customer experience. Being solo with a full-time job, automation is what allows me to move my business forward, and with integrations into Klaviyo I am able to trigger flows based on responses and the ability to drive action at the end of my survey is huge. Whether it's to get more social followers, brand ambassadors, word-of-mouth referrals, or UGC (via Bounty)... KNO has made it incredibly easy to stay lean and efficient with my brand and ad spend with all of the insights and capabilities.
PROTECHT · www.protechtwraps.com · outside the top 100k
I always guessed at my customers profiles by forming opinions based on emails from them. I didn't think a post purchase survey would work. Kno has shocked me with how many respondents answered our questions, and some of those answers were truly eye opening! Im loving Kno!
Bimble · drinkbimble.com · top 100k store
Works well and provides information where customers come from - about 50% of our customers take the survey.
NAKED Optics · nakedoptics.net · top 100k store
We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.
She's Birdie · www.shesbirdie.com · top 100k store
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we've gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
SendAFriend · sendafriend.co · top 10k store
Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful. I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.
Obvi · myobvi.com · top 100k store
Very helpful in helping us understand where our are customers are coming from--would highly recommend for attribution
BRUCE BOLT · brucebolt.us · top 10k store
By far the easiest and most professional post purchase survey out there. We were collecting data and anaylzing results within minutes!
Laura Geller Beauty · www.laurageller.com · top 10k store
We switched to Kno after years or using another dated post-purchase survey app. Our completion rate increased and the data we are gathering is so much more useful. We are able to use it to make realtime advertising, marketing and brand decisions. Additionally, the team at Kno is super helpful. They are great to work with and made the setup process seamless. I cannot recommend them enough.
DECKED · decked.com · top 10k store
We were using a similar (in concept) app for post-purchase surveys. It turns out the number of responses we get with Kno is an order of magnitude greater. In addition, the actual data gathered is much more useful in informing our decision on ad spend. This is a wonderful app for stores trying to understand the attribution of what's moved a customer from a prospect/initial interest to completed purchase.
Dispatch Custom Cycling Components · unranked store
I've found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Wildgrain · wildgrain.com · top 10k store
This app made it possible for us to quickly & easily launch our post-purchase survey and start gleaning lots of insightful info from our customers. The app itself is user-friendly and their hands-on support is incredible! Landon from their team was amazing in helping optimize our survey and making sure we understood all of the various KnoCommerce features available to us. I definitely recommend this post-purchase survey app!
LolaVie · www.lolavie.com · top 10k store
We've only been using the app for a few days and have already received very good insights into the customer journey. Highly recommended app!
Five Skincare · fiveskincare.de · outside the top 100k
This app is excellent, and the customer support is even better! I switched from grapevine to the app and it is soo much better. I also was having some trouble understanding and within a couple minutes I was on a google meet with someone who was extremely knowledgeable to help me! 11/10 reccomend.
Loversentiment · unranked store
Super useful and easy to use. Team provided great support and the app delivered on all it's promise.
EasyStandard · www.easystandardapparel.com · outside the top 100k
We use knocommerce to run NPS, HDYHAU, and other customer surveys and have had a great experience. The app is so easy to use, the team is extremely responsive and helpful, and we've been able to drive a high success rate and get a ton of customer data. Couldn't be happier with the product or customer service.
Maev · checkout.meetmaev.com · outside the top 100k
Absolutely loved working with the Kno team to get this set up. In my opinion post purchase surveys are THE most important data you can collect. Previously we were just doing a simple "how did you hear about us" but once you get someone filling out the survey, they are pretty much happy to follow along through all the additional questions. The extra data is vital to maintaining product market fit and getting insights into the current mood of the customers
Sozy · livesozy.com · top 10k store
A Post-Purchase survey is a must for any brand. Great learnings and the Klaviyo integration is key. Support is fantastic and fast.
Every Man Jack · www.everymanjack.com · top 10k store
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
Aura Bora · aurabora.com · top 100k store
Kno is a powerful tool for understanding your customers better. I've enjoyed using it for the last year or so after switching another tool that just didn't have as many features like multiple form questions. No regrets here!
Rainier Watch · shop.rainierwatch.com · outside the top 100k
Kno is an incredibly well-polished Shopify app. In today's ecom landscape, post-purchase surveys are a staple. Kno is my go-to for tracking where customers come from and driving them to my community. And with all the feedback I am getting, my team continues to execute with ease!
Carnivore Snax · carnivoresnax.com · outside the top 100k
We had unorthodox needs for our post purchase survey and found Kno to be the only option that allowed us to create the survey we wanted and the reporting we needed. On top of that Jeremiah gave us hands on advice and support to make the whole process seamless. Would recommend and continue to use now for over 6 months.
lashfridays · au.lashfridays.com · outside the top 100k
I use Kno to help segment our new vs. existing customers and use it as intel for what new products to add. Something my team and I review every week. If you aren't surveying your customers you are missing out on critical insight right in front of your nose.
Bull and Cleaver · unranked store
We are very happy with Kno Post Purchase surveys. It is great to collect 0-party data post-purchase that we can analyze, learn from, and validate our advertising campaigns performance. Through customer responses, we have learned about influencers who wear our products and have been able to establish further relationships with them. The ability to segment new and returning customers allows us to gain further insight from customers. Additionally, the team is quick to respond and is very helpful.
Jennifer Zeuner Jewelry · unranked store
Kno gives us incomparable insights into the true sources of our new customers. Instead of relying on GA or complex attribution tools, Kno lets us simply ask our customers where they first heard about our brand. We're already adjusting our marketing campaigns to double down on what's working. Epic app with a refreshingly simple UI.
Imagine Woodworking · imaginewoodworking.com · outside the top 100k
Kno has been an awesome tool for us to improve our understanding of who our customer is and why they've bought from us that day. Setup was easy, and they've been super receptive to product suggestions and support whenever needed.
Jambys · www.jambys.com · top 100k store
This is definitely the best post purchase survey on the market right now. We moved over from Enquire and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
Pura Vida Bracelets · www.puravidabracelets.com · top 10k store
Kno has been a game-changer for us in so many ways. An attribution indicator, product development idea generator, and has already driven ROI through triggered Klaviyo flows.
Range Leather Co · www.rangeleather.com · top 100k store
In the post ios14 world - you need a post purchase survey to see where you customers are coming from. After testing a couple - Knocommerce was the clear winner. Great tool and the dev team is very helpful/responsive.
BloomingTables · unranked store
Probably my favorite app on the app store! Here are a few reasons why: 1. Seamless install/integration - very quick set up! Nothing worse than downloading an app that takes hours to set up. 2. Phenomenal customer support: Jeremiah (who's actually the CEO) has gone above and beyond in answering my questions and even adding a few features that I requested. Love to see CEO's managing their support and suggesting best-practices. 3. Game changer for segmenting in Klaviyo (or whatever email software you use). I've learned SO much about my customers that I never knew - all because of the survey! 4. Beautiful integration on order confirmation page and great response rate. 5. Understanding your customers is CRUCIAL for increasing LTV - KnoCommerce makes this possible. Overall, couldn't be happier with this app! It's helped me tremendously with tailoring post-purchase emails to the specific customer persona. Would give more than 5 stars if I could!!
Shutter Bombs · shutterbombs.com · top 100k store
Incredible app, incredible support and overall a lifesaver to us in a post-IOS update world. I have been using it for a while now and have found the team's support incredible.
Teabox IN · unranked store
This tool has been extremely beneficial for tracking acquisition! It was definitely provided key insight into how are customers are finding us. Jeremiah was very helpful with implementation and continuously provided support when needed.
BLANQI · unranked store
KNO is amazing. The survey has helped us understand our attribution so much better in this post ios world. Especially as we've been expanding to different channels, we've been relying on the survey a lot to help us understand our attribution. Jeremiah the founder is super reliable and helpful. He's gone above and beyond to help us get maximum value out of the platform. Can't say enough good things.
Jones Road · www.jonesroadbeauty.com · top 10k store
The Kno team has really up-leveled what the post-purchase experience looks like. The survey is only step 1, it's the follow-ups and logic that comes afterwards that truly is magical. Being able to reply to HDYHAU survey answers with follow ups and pull that data into klaviyo is an absolute superpower!
OLIPOP · drinkolipop.com · top 10k store
Great new attribution platform on the market. Attribution can be difficult to nail down unless you have expensive software. Running a post-purchase survey literally asking your customers how they heard about you is a very direct and personal way to know which of your marketing efforts are working. We've been able to take the results from the survey and double and triple down on marketing efforts. A couple things I really like about this app are the ability to run multiple surveys at once (first time or returning customer) and the ability to integrate with Klaviyo. Jeremiah and the support team have been fantastic and super helpful in setting up and clarifying my survey results. Kno app also has the ability to ask multiple questions in the same survey and provide a call to action on the survey final thank you page. Getting amazing insights and results from this simple install and setup. Highly recommend installing this app and setting up your first How Did You Fist Hear About Us survey and learning more about your customers journey.
Tradlands · unranked store
In the age of iOS14 and on, getting self reported user data becomes even more important for understanding how people found your store and why they opted to shop with you. Kno was super easy to implement in check out and an unobtrusive user experience.
Nomad · nomad-jewelry.fr · outside the top 100k
Been using KnoCommerce for a few months, it's been invaluable to see the responses and gain insight into their journey and experience with us. Jeremiah has been super helpful, and overall a great app and recommended.
Latico Leathers · laticoleathers.com · top 10k store
We've been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I've been recommending it to all my DTC and e-commerce friends.
Schoolyard Snacks · www.schoolyardsnacks.com · top 100k store