Loop Returns & Exchanges

Every review carries the store that wrote it and how big that store is, and 46 of them are complaints you can read in full.

• 5★2026-08-21

  Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.

  Wms&Co. · top 100k store

  Link to this reviewVerify at sourcewmscoshop.com

• 5★2026-08-20

  very patience and resourceful - have been working with loop for years now.

  Lambwolf Collective · top 100k store

  Link to this reviewVerify at sourcewww.lambwolf.co

• 1★2026-08-07

  Same issue. Cannot reset password...

  rom&nd · top 100k store

  Link to this reviewVerify at sourceromandbeauty.com

• 5★2026-07-30

  Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

  Softies · top 100k store

  Link to this reviewVerify at sourcewww.softiespjs.com

• 5★2026-07-29

  Rece was so helpful and professional. He resolved our issue quickly!

  Swim and Sweat · top 100k store

  Link to this reviewVerify at sourceswimandsweat.com

• 5★2026-07-24

  App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

  JadeYoga · top 10k store

  Link to this reviewVerify at sourcejadeyoga.com

• 1★2026-07-08

  Customer service is poor - no calls or demos given - it is a complete pain to setup.

  Keada Sports · outside the top 100k

  Link to this reviewVerify at sourcekeadasports.com

• 5★2026-06-30

  Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excellent service—I highly recommend both Rece and the support team!

  Alma Mater Footwear · outside the top 100k

  Link to this reviewVerify at sourcewww.almamaterfootwear.com

• 5★2026-06-15

  Fast, helpful and accurate support!

  Tracksmith · top 10k store

  Link to this reviewVerify at sourcewww.tracksmith.com

• 5★2026-06-10

  Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!

  Criquet Shirts · top 10k store

  Link to this reviewVerify at sourcecriquetshirts.com

Read all 461 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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