Loop Returns & Exchanges · Orders and shipping
What merchants say
Every review we hold for Loop Returns & Exchanges, quoted in full, with the store that wrote it.
Bigger stores rate Loop Returns & Exchanges at least as well as the crowd does. The store behind each review is the part the App Store never shows.
How to check any of this
- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
461 reviews pulled · 45 carry a rating and no text · 399 long enough to quote · 2021-09-20 to 2026-08-21
- 5★2026-08-21
Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.
Wms&Co. · wmscoshop.com · top 100k store
- 5★2026-08-20
very patience and resourceful - have been working with loop for years now.
Lambwolf Collective · www.lambwolf.co · top 100k store
- 1★2026-08-07
Same issue. Cannot reset password...
rom&nd · romandbeauty.com · top 100k store
- 5★2026-07-30
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
Softies · www.softiespjs.com · top 100k store
- 5★2026-07-29
Rece was so helpful and professional. He resolved our issue quickly!
Swim and Sweat · swimandsweat.com · top 100k store
- 5★2026-07-24
App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!
JadeYoga · jadeyoga.com · top 10k store
- 1★2026-07-08
Customer service is poor - no calls or demos given - it is a complete pain to setup.
Keada Sports · keadasports.com · outside the top 100k
- 5★2026-06-30
Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excellent service—I highly recommend both Rece and the support team!
Alma Mater Footwear · www.almamaterfootwear.com · outside the top 100k
- 5★2026-06-15
Fast, helpful and accurate support!
Tracksmith · www.tracksmith.com · top 10k store
- 5★2026-06-10
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!
Criquet Shirts · criquetshirts.com · top 10k store
- 1★2026-06-09
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
United By Blue · unitedbyblue.com · top 10k store
- 5★2026-06-03
super helpful
Aurate New York · auratenewyork.com · top 10k store
- 5★2026-05-21
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
Oh Clementine · ohclem.com · top 100k store
- 4★2026-05-19
Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.
Mixed by Nasrin · mixedbynasrin.com · top 10k store
- 5★2026-05-15
Loop's customer service and expertise in navigating Shopify stores is great!
Westman Atelier Dev · unranked store
- 1★2026-05-13
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
Past Midnight · www.pastmidnight.com · outside the top 100k
- 5★2026-05-04
Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful. Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.
Trybello · trybello.com · top 100k store
- 5★2026-04-28
Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you
SIR. · sirthelabel.com · top 10k store
- 5★2026-04-22
Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!
Birdwell · www.birdwell.com · top 10k store
- 5★2026-04-22
Support team quick to respond and Emma was super helpful!
mindbodygreen · shop.mindbodygreen.com · outside the top 100k
- 5★2026-04-22
Support team is quick to resolve issues.
Dirty Birdy · heydirtybirdy.com · outside the top 100k
- 5★2026-04-16
Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!
Oboz Footwear · obozfootwear.com · top 10k store
- 5★2026-04-16
They have pretty solid customer service.
ThighPro · thighpro.com · top 100k store
- 5★2026-04-09
Emma in Customer Service was a pleasure to work with!
tomboyx · tomboyx.com · top 10k store
- 5★2026-04-08
Rece was very helpful. My concern was resolved right away.
Rivel Athletics · www.rivelathletics.com · top 100k store
- 5★2026-04-01
Simple to use. Easy to set up. Very cost friendly. Highly recommend!
Butterblu · butterblu.com · top 100k store
- 5★2026-03-31
Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!
Robert Talbott · www.roberttalbottofficial.com · top 100k store
- 5★2026-03-30
Very Professional
BARABAS® · barabasmen.com · top 10k store
- 5★2026-03-16
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.
TBCo · au.tbco.com · outside the top 100k
- 5★2026-03-16
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
Nixon CA · ca.nixon.com · outside the top 100k
- 5★2026-03-13
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
12th Tribe · www.12thtribe.com · top 100k store
- 5★2026-03-11
Clear and concise information from Rece! Easy to understand and be able to share with the customer.
Vitamin A · www.vitaminaswim.com · top 10k store
- 5★2026-03-10
Support was excellent– Friendly and knowledgeable, helping answer my questions.
PRODOH · www.prodoh.com · outside the top 100k
- 5★2026-03-09
thanks Rece
Bonnie Clyde · bonnieclyde.la · top 10k store
- 5★2026-03-09
Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).
AmorSui · amorsui.com · outside the top 100k
- 5★2026-03-05
Exceptional Customer Service
Troll Co. · trollcoclothing.com · top 10k store
- 5★2026-03-05
Loop customer service is always ready to help!
KulaniKinisEurope · kulanikiniseu.com · top 10k store
- 5★2026-03-02
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
Seed · seed-6.myshopify.com · top 10k store
- 5★2026-02-27
The Loop team were super helpful and responsive!
BONDI BORN · bondiborn.com.au · top 100k store
- 5★2026-02-25
Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!
Wink Scrubs · winkscrubs.com · top 10k store
- 5★2026-02-23
We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help
Thank God · thankgod.com · top 100k store
- 5★2026-02-19
We always have a wonderful experience with the support team!
Tommy John · www.tommyjohn.com · top 10k store
- 5★2026-02-18
Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.
Kerrits Equestrian Apparel · kerrits.com · top 100k store
- 5★2026-02-12
Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.
Emerson Fry · emersonfry.com · top 10k store
- 5★2026-02-10
Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed. Also, Emma was very responsive and helpful. She quickly understood the ASN export issue and suggested narrowing the date range, which made sense given the data volume. Her communication was clear, professional, and friendly throughout. Overall, a smooth and positive support experience.
Archies Footwear | AU · archiesfootwear.com.au · top 100k store
- 1★2026-02-06
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales representative who was completely incompetent: emails went unanswered, pricing changed repeatedly, and terms were altered after agreements had already been made. Almost every email contained a different price because they clearly didn’t understand their own product or pricing structure. To put this into perspective: We were initially told 30% revenue share on Checkout+ with no monthly retainer After we researched and agreed, we were told “actually it’s 40% now” Then we were quoted $800+ per month for a business processing around 120 returns per month and 2500-5000 tracking orders. This is not normal, acceptable, or transparent. No serious business would agree to terms that change on a whim depending on how the agent feels on that given day. As a result, this app wasted over six weeks of our time. I cannot even comment on whether the app itself is good, because we were never given access to log in or use it , purely due to the actions of a poor sales agent who had no idea what they were doing. We escalated to management who were no better silent and non existent , I would advise seniors to look at the management actions who also took this personally never intervened never issued any response at all via email basically non existent. Instead of realising there was friction with myself and a sales agent they simply got the same agent to just keep sending me different prices... after we explicitly asked to speak to someone else. That request was ignored. Instead, we received more emails from the same sales team with yet more inconsistent pricing. There manager who was head of Europe I believe is a very incompetent manger and its cost the company revenue, it hasn't cost me anything because we are now booked in with your competition. I am sure the owners of loop returns would love to see how your management handles situations like this because they were poor all around. What makes this worse is that their Checkout+ revenue-share model is completely unnecessary. The make out its impossible to achieve anything like it, they are not being honest with you. Here's how you can do it yourself. Any competent merchant can: .Add a prepaid return label as a product - Tag this pre paid return as pre paid shipping. .Offer it at checkout ( if on pro via a tick box ) or post-purchase sales ( post purchase sales will convert much better because the sale has already converted). .Apply rules in ANY returns app so orders with that tag receive pre paid shipping and they are given a free label. Zero revenue share required, all the money is yours and you have the exact same features. .If you genuinely want Checkout+ functionality on your cart drawer, a competent Shopify developer can implement it in 2–3 hours and they can add the button under your original checkout button exactly the same as loop returns. Why give them a single piece of your revenue? You just saved 30-50% in commission for a 2-4 hour retainer cost... Don't be lazy. We were told by sales that this takes “over a year” , which is absolute nonsense and clearly said only to justify their pricing , it's easy to achieve. This company does not care if you are overpaying. They rely on sales pressure, opaque pricing, and commission-driven agents. The constant “book a call” and “contact sales” messaging on the pricing page and the need for a activation code before you can do anything should tell you everything , because once you’re on that call, you’re negotiating with someone desperate for commission, not someone trying to help your business. Nothing like any other shopify app and I am surprised Shopify actually lets practices like this take place. They love to say they’re a “Shopify partner.” So is almost every reputable app. There are multiple alternative apps offering the same tracking and returns functionality, with: .Clear pricing .Better ratings .No revenue-share traps .No time-wasting sales gatekeeping If I could give zero stars, I would. This review has nothing to do with the app’s functionality and everything to do with money-grabbing, commission-seeking sales agents who try to extract as much as possible before you even get access. Do not waste your time. I lost six weeks of mine.
Pretty Little Home · www.prettylittlehome.co.uk · top 100k store
- 5★2026-02-05
Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.
IBEX · ibex.com · top 10k store
- 2★2026-02-02
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
SAINT SKEI · saintskei.com · outside the top 100k
- 5★2026-01-28
Their support is very prompt, and their team is knowledgeable and friendly!
White & Warren · www.whiteandwarren.com · top 100k store
- 5★2026-01-27
Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!
Archies Footwear | UK · archiesfootwear.co.uk · top 100k store
- 5★2026-01-26
Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.
Tomorrows Laundry · tomorrowslaundry.com · top 100k store
- 5★2026-01-23
Loop Returns made the entire support experience incredibly easy. The team was quick to respond, clear in their communication, and genuinely helpful. Great experience working with their team. I highly recommend Loop!
MOSCOT NYC SINCE 1915 · moscot.com · top 10k store
- 5★2026-01-20
Best in class app The service from Ninthuga in particular was very helpful
BAD WORKWEAR UK · bad-workwear-uk.myshopify.com · outside the top 100k
- 5★2026-01-16
Fast and friendly help!
Unclaimed Baggage · www.unclaimedbaggage.com · top 10k store
- 5★2026-01-15
Kind, quick, thorough and helpful
Dorsey · www.shopdorsey.com · top 100k store
- 5★2026-01-14
Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.
ROVE · rovedesigns.com · top 100k store
- 5★2026-01-13
Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.
CAKES body · cakesbody.com · top 10k store
- 5★2026-01-13
Very helpful and detailed. I appreciated the support!
needed. · unranked store
- 5★2026-01-13
App works good, support is always on point.
Heat Wave Visual · heatwavevisual.com · top 10k store
- 5★2026-01-06
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
L I V D · www.livdapparel.com · top 100k store
- 5★2025-12-31
Good customer service and easy to navigate and track returns.
Sebago-USA · sebago-usa.com · top 10k store
- 5★2025-12-30
Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!
Rebel Bro · www.rebelbro.com · outside the top 100k
- 1★2025-12-28
I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist over 7 days ago and I've not heard back. I have no idea when they are back from Christmas as it's not on their site or auto email. We've given up and have set up a meeting with Prime Returns. Let's hope they're better!
TheGuideliner™ · www.theguideliner.com · outside the top 100k
- 5★2025-12-19
Very helpful
TradeMutt · trademutt.com · top 100k store
- 5★2025-12-18
Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
LF MARKEY · lfmarkey.com · top 100k store
- 5★2025-12-17
Always quick to reply and assist!
Beach2Ocean · beach2ocean.com · top 100k store
- 5★2025-12-17
So easy to use, great support, great workflows and automations.
Thirdlove · www.thirdlove.com · top 10k store
- 5★2025-12-17
Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!
Over The Moon · overthemoonjewelry.ca · top 100k store
- 5★2025-12-16
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
Gottex · gottex.co.il · top 10k store
- 5★2025-12-12
Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you
Randolph USA · www.randolphusa.com · top 100k store
- 5★2025-12-10
Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!
UNIT 1 · www.unit1gear.com · top 100k store
- 5★2025-12-10
CX is very responsive and quick to help!
Fresh Clean Threads · freshcleantees.com · top 10k store
- 2★2025-12-09
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
HealthyFeetStore.com · www.healthyfeetstore.com · top 100k store
- 5★2025-12-08
Great support!
Dogistry™ · dogistry.com · top 100k store
- 5★2025-12-05
Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.
YUMI KIM · yumikim.com · top 100k store
- 5★2025-12-04
Awesome app that saves our CSR team time-and the customer service is fantastic.
merch.SRAM.com · merch.sram.com · outside the top 100k
- 5★2025-12-03
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
storewpd · unranked store
- 1★2025-11-29
They make it virtually impossible to cancel your account. There are better softwares out there for less.
LITTLE RAD THINGS · littleradthings.com · top 100k store
- 5★2025-11-26
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Wowie · wowielife.com · top 100k store
- 5★2025-11-25
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
Adrianna Papell · www.adriannapapell.com · top 100k store
- 5★2025-11-25
Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!
Runlimited_Shop · unranked store
- 5★2025-11-22
Support team is really helpful!!!
Liaison the Label · www.liaisonlabel.com · outside the top 100k
- 5★2025-11-21
Fast and helpful service!
RUDIS · www.rudis.com · top 10k store
- 5★2025-11-19
Really helpful and responsive support!
Stoko · stoko.com · top 10k store
- 5★2025-11-19
What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)
Club Cubano · clubcubano.co.uk · outside the top 100k
- 5★2025-11-18
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
NADINE MERABI · www.nadinemerabi.com · top 100k store
- 5★2025-11-17
Thanks for the prompt response.
Okanui · okanui.com · top 100k store
- 5★2025-11-14
Rece is the BEST support specialist!! He is always so thorough and answers our questions with great detail. Thank you Rece for going above and beyond every single time! We are so happy to work with him.
Commando® · www.wearcommando.com · top 10k store
- 5★2025-11-13
great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.
Colorescience · colorescience.hu · top 10k store
- 5★2025-11-13
Emma was great!
ViX Paula Hermanny · www.vixpaulahermanny.com · top 10k store
- 5★2025-11-11
Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!
Arctic Cool · arcticcool.com · top 10k store
- 1★2025-11-07
So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.
Wet For Her · wetforher.com · top 10k store
- 5★2025-11-07
We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.
Shaping new tomorrow Denmark · unranked store
- 5★2025-11-05
Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Cadense UK · cadense.co.uk · outside the top 100k
- 5★2025-11-05
Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses
Outerknown · www.outerknown.com · top 10k store
- 5★2025-11-05
Excellent service! Ninthuga is always so helpful with every question and quick to provide a resolution. Resolved my issue in minutes
Nobody's Child · www.nobodyschild.com · top 10k store
- 5★2025-11-04
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
KOIO · www.koio.co · top 10k store
- 5★2025-10-27
One of the best. 10/10
Hammerhead UK · unranked store
- 5★2025-10-23
Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.
JENNITIC · unranked store
- 5★2025-10-23
Great support from Emma.
Ruggable · ruggable.com · top 10k store
- 5★2025-10-22
Fast, clear and helpful!
Kotn · kotn.com · top 10k store
- 5★2025-10-21
Fast and helpful support!
LAMADECLOTHING.com · lamadeclothing.com · top 100k store
- 5★2025-10-20
Quick and friendly service
Alo Yoga · www.aloyoga.com · top 10k store
- 5★2025-10-16
Amazing!
Our Place · fromourplace.com · top 100k store
- 5★2025-10-15
Fast customer service response times
Completedworks · us.completedworks.com · outside the top 100k
- 1★2025-10-14
Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.
Turnbull & Asser Test · unranked store
- 5★2025-10-08
So convenient and systematic. Customer support was also superb!
Grace & Able · www.graceandable.com · top 100k store
- 5★2025-10-08
The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.
Betts · www.betts.com.au · top 100k store
- 1★2025-10-06
e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money. We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
ReCellExchange · www.recellexchange.com · top 100k store
- 5★2025-09-29
I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.
Sand Cloud · shop.sandcloud.com · outside the top 100k
- 5★2025-09-26
Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!
Stüssy · www.stussy.com · top 10k store
- 1★2025-09-25
UPDATE ON EXPERIENCE - Complete garbage, 4 MONTHS IN STILL CANT DO A RETURN, and now they say I cant do a return to a parcel locker, tried asking for my money back they wont give it me, wish i'd never set this up, be warned, do your research before you sign up
VETTONA® · unranked store
- 5★2025-09-25
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
MESHKI US · www.meshki.us · top 10k store
- 5★2025-09-25
Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Shout-out to Rece for always being there for us. Would definitely recommend!
onewith · onewithswim.com · top 10k store
- 5★2025-09-23
Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.
alexevenings.com · alexevenings.com · top 10k store
- 1★2025-09-19
Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.
Drinkmate USA · idrinkproducts.com · top 10k store
- 5★2025-09-18
Their support team is so responsive!
FIGS · www.wearfigs.com · top 10k store
- 5★2025-09-18
Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.
Body Glove · www.bodyglove.com · top 10k store
- 5★2025-09-18
App works great and very good support.
Surprizeshop · surprizeshop.co.uk · outside the top 100k
- 5★2025-09-17
Emma was responsive and helpful in getting me set up in the account!
Blueland · shop.blueland.com · outside the top 100k
- 5★2025-09-16
Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.
RainSisters · rainsisters.com · top 100k store
- 1★2025-09-13
***Ignore the reply from LOOP, nearly 3 months in and still yet to have my first return, this is a warning, you can take it or leave it, up to you =]
Valentina Rose · valentina-rose.com · outside the top 100k
- 5★2025-09-12
Returns are easy, it's super easy to customize and make things beautifully branded, and their support team is incredible. They always respond quickly and will do everything they can to help. Awesome app, platform, and team!
Fair Harbor · www.fairharborbeachoutlet.com · outside the top 100k
- 5★2025-09-10
Great customer service and quick response time!
SEE · www.seeeyewear.com · top 10k store
- 5★2025-09-10
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Pretty You London · prettyyoulondon.com · top 100k store
- 5★2025-09-08
Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!
Knockaround · knockaround.com · top 10k store
- 1★2025-09-04
European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.
Labo Mono · labomono.com · top 100k store
- 5★2025-08-28
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
DUER · shopduer.eu · top 100k store
- 5★2025-08-27
was great!
Catori Life · www.catorilife.com · top 100k store
- 5★2025-08-27
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
Melanie Auld Jewelry Canada · www.melanieauld.com · top 100k store
- 5★2025-08-26
Quick and helpful response
jacandmooki · www.jacandmooki.com · outside the top 100k
- 5★2025-08-26
Very helpful and responsive customer support.
Mountain Khakis · www.mountainkhakis.com · top 100k store
- 5★2025-08-26
Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!
Hammerhead EU · unranked store
- 5★2025-08-25
Helpful support team
Therasage · therasage.com · top 100k store
- 5★2025-08-25
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
BRONX AND BANCO · unranked store
- 5★2025-08-22
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
The Office of Angela Scott · unranked store
- 5★2025-08-22
Rece has been a great resource for us. I have been very impressed by the response time and the help that he has provided. Loop has been a great app for us and would highly recommend.
HalfPriceDrapes.com · www.halfpricedrapes.com · top 100k store
- 5★2025-08-19
Fast response and very helpful!
Bums & Roses · bumsandroses.com · top 100k store
- 5★2025-08-19
Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
Alias Mae Australia · aliasmae.com.au · top 100k store
- 5★2025-08-19
So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have
Sugarloaf Social Club · www.sugarloafsocialclub.com · top 100k store
- 5★2025-08-15
Amazing support and response time! CX team is super helpful and knowledgeable.
FEMME LA · femme.la · top 100k store
- 5★2025-08-11
Great support team to work with. Always willing to help and provide the needed information in a timely manner!
Kane Footwear · unranked store
- 5★2025-08-11
Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!
Eravela · www.eravela.com · outside the top 100k
- 5★2025-08-11
We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.
Bluffworks · shop.bluffworks.com · outside the top 100k
- 5★2025-07-31
Had a great experience with their service team!
Imperfects · imperfects.com · top 100k store
- 5★2025-07-31
Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!
Ottoman Hands · www.ottomanhands.com · outside the top 100k
- 5★2025-07-18
We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.
TBCo · au.tbco.com · outside the top 100k
- 5★2025-07-16
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
Kings Loot · kingsloot.com · top 10k store
- 5★2025-07-15
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.
Aletha Health · alethahealth.com · top 10k store
- 5★2025-07-10
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Pusheen Shop · shop.pusheen.com · outside the top 100k
- 5★2025-06-27
Amazing app and excellent support from Ninthuga.
JAKI · jakilondon.com · top 100k store
- 5★2025-06-26
Always ready to help in a sec!
ALOHAS · alohas.com · top 10k store
- 5★2025-06-24
Great Support Team always so helpful
Basically · basically.co.nz · outside the top 100k
- 1★2025-06-24
I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.
Moss Made · mossmade.au · outside the top 100k
- 5★2025-06-24
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
Hem Support Wear · hemsupportwear.com · top 100k store
- 5★2025-06-22
We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.
SHAPING NEW TOMORROW INTERNATIONAL · shapingnewtomorrow.com · top 100k store
- 5★2025-06-21
We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer! From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore. The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges. What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience. Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!
Amor Lafayette · amorlafayette.com · outside the top 100k
- 5★2025-06-20
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
Rocky Talkie · rockytalkie.com · top 10k store
- 5★2025-06-19
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.
INDIE BLUE · theindieblue.com · top 100k store
- 5★2025-06-17
Quick and efficient customer services.
Rest · rest.com · top 10k store
- 5★2025-06-11
Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!
ProSlide Sports · proslidesports.com · top 100k store
- 5★2025-06-10
Quick turnaround for support with sufficient solutions!
NAGHEDI · naghedinyc.com · top 10k store
- 5★2025-06-09
I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.
Luvo Store · www.luvostore.com.au · top 100k store
- 5★2025-06-04
Amazing customer experience! They are super responsive and typically respond within the hour.
Bea Colette · www.beacolette.com · outside the top 100k
- 5★2025-06-03
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Bunny and Babe Winnetka · www.bunnyandbabe.com · top 100k store
- 5★2025-06-02
Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Jetty · jettylife.com · top 10k store
- 5★2025-05-28
Great customer service when we needed it. I want to give a special shoutout to Rece G for the great work! Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.
Tortuga · backpack-6.myshopify.com · top 10k store
- 5★2025-05-27
I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks
ASCENO · www.asceno.com · top 100k store
- 1★2025-05-27
Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.
CUPCKE Apparel · www.cupcke.com · outside the top 100k
- 5★2025-05-23
Emma was awesome! Resolved my issue professionally and prompt!
Social Status · www.socialstatuspgh.com · top 10k store
- 5★2025-05-11
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!
Hunt and Haul · unranked store
- 5★2025-05-05
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
by Kin Aesthetics · bykinaesthetics.com · top 100k store
- 5★2025-04-30
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Earls Collection · www.earlscollection.com · top 100k store
- 5★2025-04-29
Rece is always open to help, and provide support so fast! Super happy with Loop
Indyeva · indyeva.com · top 100k store
- 5★2025-04-29
Works well and customer service is very helpful!
Diadem Sports · diademsports.com · top 10k store
- 5★2025-04-29
Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.
BODE · bode.com · top 10k store
- 4★2025-04-25
Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.
LG beauty · checkout.lgbeauty.com · outside the top 100k
- 5★2025-04-25
Loop Returns and Exchanges' support team is great to work with! Always responsive and super helpful, not to mention friendly! Rece is awesome to work with!
Livie & Luca · www.livieandluca.com · top 100k store
- 5★2025-04-24
quick response and solved my issue - Rece is great!
LESET · leset.com · top 10k store
- 5★2025-04-23
They were very helpful.
Bryr Studio · www.bryrstudio.com · top 100k store
- 5★2025-04-16
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
BRIDEMERCH · shopbridemerch.com · outside the top 100k
- 5★2025-04-11
Customer Support was truly helpful and answered my questions completely and quickly.
Thursday Boot Company · thursdayboots.com · top 100k store
- 5★2025-04-10
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
Harmonic Arts · harmonicarts.ca · outside the top 100k
- 5★2025-04-09
Great app! Makes handling customer returns easy!
TiScrubs · tiscrubs.com · top 100k store
- 5★2025-04-08
Fast, easy, and accurate assistance
NEST New York · unranked store
- 5★2025-04-06
Customer service is very helpful - specially Ninthuga
Good Totes (US) · goodtotes.com · top 100k store
- 5★2025-04-04
We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!
Craghoppers USA · unranked store
- 5★2025-03-28
Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)
Elevated Craft · elevatedcraft.com · top 100k store
- 5★2025-03-26
Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. All of their agents are extremely helpful and knowledgable. Ninthuga in particular has helped us to track down several issues.
Shady Rays® | Polarized Sunglasses · shadyrays.com · top 10k store
- 5★2025-03-25
Loop has become invaluable to us. Excellent software and support!
BLUESMITHS | The World's Finest Waterwear · www.bluesmiths.com · top 100k store
- 4★2025-03-24
Getting to learn the product, so I will be in a better position to provide feedback in the near future.
TONA Activewear · tonaactive.com · outside the top 100k
- 5★2025-03-21
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Fashionable Hats · fashionablehats.com · top 10k store
- 1★2025-03-20
pricing is incorrect. There is a tiering on the # of returns per year. Making the cost more than double. These guys don't want smaller merchants, that is obvious. Also incredible inefficient onboarding. You can't download and install their app, but need to receive a demo and talk to a sales person first before receiving an activation code.
Frankster · frankster.com.au · top 100k store
- 5★2025-03-11
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems. Keep on the great work! Ninthuga was very helpful and fast :)
Viscata · www.viscata.com · top 100k store
- 1★2025-03-07
You cannot access their system until you schedule a phone call. Not convenient
ProTrendyz · protrendyz.com · outside the top 100k
- 5★2025-03-05
Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.
LA Dance Designs · ladancedesigns.com · top 100k store
- 5★2025-02-28
Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!
A Ma Maniere · www.a-ma-maniere.com · top 10k store
- 5★2025-02-21
Loop support is always informative and quick to help solve any issues we have .
Cozy Earth · cozyearth.com · top 100k store
- 5★2025-02-20
LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.
Rosie Assoulin · rosieassoulin.com · top 100k store
- 4★2025-02-20
Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.
DC Shoes · www.dcshoes.com · top 10k store
- 5★2025-02-20
Rece was wonderful!
Shibumi Shade · shibumishade.com · top 10k store
- 5★2025-02-19
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
LEZÉ the Label · unranked store
- 5★2025-02-18
I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!
HOMAGE · www.homage.com · top 10k store
- 5★2025-02-14
Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.
Capelle Miami · capellemiami.com · top 100k store
- 4★2025-02-12
Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard. Looking forward to perfecting our process with Loop Returns and ensuring overall better customer experience with our brand.
Pajar Canada · ca.pajar.com · outside the top 100k
- 2★2025-02-11
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
Al Shams Abayas · www.shamswear.com · outside the top 100k
- 5★2025-02-11
Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.
von Holzhausen · vonholzhausen.com · top 100k store
- 5★2025-02-11
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Coniglio Palm Beach · www.conigliopalmbeach.com · top 100k store
- 5★2025-02-06
very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
ASKK NY · askkny.com · top 100k store
- 5★2025-02-04
Very helpful and responded quickly with any questions we had
Thats So Fetch US · thatssofetch.com · top 10k store
- 5★2025-02-04
Got all the help I needed.
What Waist · whatwaist.com · top 100k store
- 5★2025-02-03
Very quick response team, excellent service and customer support help! Highly recommend.
The Bar · the--bar.com · top 100k store
- 5★2025-02-03
Great customer support! They always get back to me soon with a solution!
SILCA · silca.cc · top 10k store
- 5★2025-02-03
I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.
BABOON TO THE MOON · baboontothemoon.com · top 100k store
- 5★2025-01-29
I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes. Special shoutout to Rece —your responsiveness and clear solutions have made all the difference. Highly recommend Loop to anyone looking for a reliable returns solution!
SOLIKA · solika.com · top 100k store
- 5★2025-01-29
I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.
Springrose · www.springrose.co · top 100k store
- 5★2025-01-27
Quick response from the Support Team!
Nuudii System · nuudiisystem.com · top 100k store
- 5★2025-01-21
Excellent customer service! Rece responded that day and sorted out a rather complex situation for me. I couln't be more pleased.
Neat Method · checkout.neatmethod.com · outside the top 100k
- 5★2025-01-17
Emma P. was the one who helped me and was super helpful! She was amazing and fast and kept me updated along the way. Amazing service and was super nice.
Fringe Sport · www.fringesport.com · top 100k store
- 5★2025-01-16
Great Support team. Fast response times and easy solutions.
BlackStrap® · blackstrap.com · top 10k store
- 5★2025-01-15
Amazing support with Rece! Loop is easy to use and very customizable Love our return software
Woxer · woxer.com · top 10k store
- 5★2025-01-14
Emma Pennington did a great job with the customer support.
Galway Bay Apparel, LLC · galwaybaygolf.com · top 100k store
- 5★2025-01-14
Loop has been a great partner. They've provided a self-service tool for our customers that simplifies returns for them. At the same time, giving us critical customization options we need for branding, policy exceptions, and even a warranty option. Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.
Pura · www.purastainless.com · top 100k store
- 5★2025-01-10
Exceptional customer service experience with Jackie O and Reese P. Thanks for the always prompt and insightful assistance.
MUNICIPAL · municipal.com · top 10k store
- 5★2025-01-10
We have received fast and efficient help every time we have reached out!
Monica + Andy · checkout.monicaandandy.com · outside the top 100k
- 5★2025-01-09
Great application and excellent support!
ASTA RESORT · astaresort.com · top 100k store
- 5★2025-01-09
Excellent support
PAKA® · www.pakaapparel.com · top 10k store
- 5★2025-01-08
LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.
ORTTU · orttu.com · top 100k store
- 5★2025-01-07
Loop returns support is best in class. I often get Rece as my support agent and he has solutions that work quickly almost every time.
Bruno Magli · www.brunomagli.com · top 100k store
- 5★2025-01-02
Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.
Glam-Aholic Lifestyle · glamaholiclifestyle.com · top 10k store
- 5★2024-12-31
Really great support team who have helped us navigate onboarding in a smooth, timely manner. Thank you!
Piyama USD · www.piyama.com · top 100k store
- 5★2024-12-31
Was super helpful and fixed my issue quickly!
Nursing Queen · www.nursingqueen.com · top 100k store
- 5★2024-12-30
Easy to use with quick and reliable support. Highly recommend.
Blauer Board Shop · blauerboardshop.com · top 100k store
- 5★2024-12-20
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
Apollo · www.apolloinnovate.com · top 100k store
- 4★2024-12-20
The Loop team is always available and ready to help whenever you need assistance. Emma was incredibly patient and guided me through setting up some workflows that were quite tricky to configure. Overall, it was a great experience!
Loog Guitars · loogguitars.com · top 100k store
- 5★2024-12-16
I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.
ZANEROBE · zanerobe.com · top 100k store
- 5★2024-12-12
The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.
BN3TH.ca · www.bn3th.ca · outside the top 100k
- 5★2024-12-11
Highly recommended app especially their customer service!
Wondery · www.wonderyoutdoors.com · top 100k store
- 5★2024-12-10
Loop is the perfect returns, exchange and credit platform! We have been using for 3+ years now and it has immensely improved our customers returns experience and journey! So user friendly for both customer and the team in the backend. The loop team is incredibly helpful and great to work with!
Honey Birdette AU · unranked store
- 5★2024-12-04
Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.
Del Toro Shoes · deltoroshoes.com · top 10k store
- 5★2024-11-25
We’ve been using Loop Returns for over a year now, and we couldn’t be happier with the experience. The platform is incredibly user-friendly, making it seamless for our customers to process returns. The Loop team is always ready to assist, accommodating all our requests with exceptional responsiveness and support. Overall, Loop has significantly improved our return process, enhancing customer satisfaction and operational efficiency. Highly recommended!
Terijon.com · www.terijon.com · top 100k store
- 5★2024-11-22
Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.
Ombraz Armless Sunglasses · ombraz.com · top 10k store
- 3★2024-11-18
*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.
Project Ratchet · projectratchet.com · top 100k store
- 5★2024-11-13
Great support and great tool
WRK · wrkny.com · top 100k store
- 5★2024-11-12
Easy to Use, Monitor and Process Requests.
Rest (CA) · ca.rest.com · outside the top 100k
- 5★2024-11-07
Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!
French Dressing Jeans Inc. · fdjcollection.com · top 100k store
- 5★2024-11-06
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
State and Liberty Clothing Company · stateandliberty.com · top 10k store
- 5★2024-11-05
Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.
Section 119 · section119.com · top 10k store
- 5★2024-11-05
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help. Go Loop! And bit shout out to Rece!!!
Duckfeet USA · unranked store
- 5★2024-11-04
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
ciele athletics · ca.cieleathletics.com · outside the top 100k
- 5★2024-11-04
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
ILIA Beauty · iliabeauty.com · outside the top 100k
- 5★2024-10-30
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries. Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer. If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
The Adventure Challenge · www.theadventurechallenge.com · top 10k store
- 5★2024-10-30
I appreciate Emma's help!
Vivamacity · www.vivamacity.com · top 100k store
- 1★2024-10-16
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions. Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible. After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan. After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.
Remlagret.se · www.remlagret.se · outside the top 100k
- 5★2024-10-03
Great app! Easy for our customers to use and their customer service is very helpful and responsive.
invisaWear® · invisawear.com · top 10k store
- 5★2024-10-02
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
BOGG BAG · boggbag.com · top 10k store
- 5★2024-09-10
First, let's talk experience: - Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process. - Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void. Next, let's talk product: - Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges. - Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible. - The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!) - Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side). Pricing: - We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant. - Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling. - Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Kate Hewko · www.katehewko.com · top 100k store
- 1★2024-08-23
Not sure what's going on. When I email support takes weeks to respond and now their emails are bouncing. Are they out of business?
Turmerry · www.turmerry.com · top 100k store
- 5★2024-08-09
Wendy is GREAT!
DYPER · dyper.com · top 100k store
- 5★2024-08-09
Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.
Wrexham North America · unranked store
- 5★2024-08-08
Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.
Drake Waterfowl · www.drakewaterfowl.com · top 10k store
- 5★2024-07-26
We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.
Bravado Designs USA · bravadodesigns.com · top 100k store
- 5★2024-07-25
Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.
Steve Madden Australia · stevemadden.com.au · top 100k store
- 5★2024-07-24
Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!
Thread & Supply · threadandsupply.com · top 100k store
- 5★2024-07-16
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
Lori's Shoes · www.lorisshoes.com · top 100k store
- 1★2024-07-03
After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help! I will have to cancel if no one responds.
Koko+Palenki · unranked store
- 5★2024-06-25
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
Satchel & Page · www.satchel-page.com · top 100k store
- 5★2024-06-11
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Topo Designs · topodesigns.com · top 10k store
- 1★2024-06-10
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
Sperry Honey · sperryhoney.com · outside the top 100k
- 5★2024-06-10
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
WOLACO · www.wolaco.com · top 100k store
- 5★2024-06-03
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
HeatPressNation · heatpressnation.com · top 100k store
- 5★2024-05-29
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Tate + Yoko · unranked store
- 5★2024-05-28
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
jadeswim · jadeswim.com · top 100k store
- 5★2024-05-02
Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!
Ogee · ogeemakeupstore.com · outside the top 100k
- 5★2024-05-01
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
shop.telfar · telfar.net · top 100k store
- 5★2024-04-10
Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
JOHN ELLIOTT · www.johnelliott.com · top 100k store
- 1★2024-04-05
If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!
The Southern Bunny · thesouthernbunny.com · outside the top 100k
- 5★2024-04-04
I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!
Ridge Merino · www.ridgemerino.com · top 100k store
- 5★2024-04-02
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Tecovas · checkout.tecovas.com · outside the top 100k
- 5★2024-03-27
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
CITY Boots · cityboots.com · top 10k store
- 4★2024-03-26
When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.
Gallery Dept - online · gallerydept.blog · outside the top 100k
- 2★2024-03-26
Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.
Tuner Depot · tunerdepot.com · top 10k store
- 1★2024-03-21
The worst customer service EVER. Waiting days to get unhelpful response. They are priced well over similar solutions so you'd expect to get at least decent service... Apart from service - 1. solution itself not very different from other RMAs 2. set up was quite difficult with no onboarding support. 3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.
WeShoes · unranked store
- 5★2024-03-20
We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
DOYOUEVEN · www.doyoueven.com · top 100k store
- 5★2024-03-14
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
Willow Boutique · willowboutique.com · top 100k store
- 5★2024-03-13
Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.
Boody Australia · www.boody.com.au · top 100k store
- 5★2024-03-13
Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.
Moana Bikini - Australia · unranked store
- 5★2024-03-13
Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.
Blanco By Nature · blancobynature.com · top 100k store
- 5★2024-03-09
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Threadheads · threadheads.com · top 10k store
- 5★2024-03-08
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Understated Leather · www.understatedleather.com · top 100k store
- 5★2024-03-07
Loop has made processing return an absolute breeze and has really increased my teams productivity. They are continuously updating various features and making these so much easier. Love them, Love them, Love them!
St Frock · www.stfrock.com.au · top 100k store
- 5★2024-03-07
We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!
Constantly Varied Gear · www.constantlyvariedgear.com · top 100k store
- 5★2024-03-04
LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)
Buttercloth · buttercloth.com · top 100k store
- 5★2024-02-29
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
Supernatural · www.hellosupernatural.com · outside the top 100k
- 5★2024-02-29
Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!
YORK Athletics Mfg. · yorkathleticsmfg.com · top 100k store
- 5★2024-02-29
We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!
Briogeo Hair Care · shop.briogeohair.com · outside the top 100k
- 5★2024-02-23
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Ayla and Company · aylabag.com · top 100k store
- 5★2024-02-22
We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.
Jo Mercer Northern Hemisphere · unranked store
- 5★2024-02-20
Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.
Frances Valentine · francesvalentine.com · top 10k store
- 4★2024-02-20
After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!
ace&jig · aceandjig.com · top 100k store
- 5★2024-02-12
Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!
509 · ride509.com · top 10k store
- 5★2024-02-08
10/10 for their support team Having timely and helpful support when something comes up is extremely important. Being new to this App, we have had lots of questions which are always promptly answered. We are loving the user friendly nature of Loop and it has been a welcomed addition to our platform.
bakscape.com · unranked store
- 5★2024-02-05
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
D'Amelio Footwear · unranked store
- 5★2024-01-31
We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.
7 TERRA · unranked store
- 5★2024-01-22
Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.
Three Nails Clothing · unranked store
- 5★2023-12-08
We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI.
Electric Picks Jewelry · electricpicks.com · top 10k store
- 5★2023-11-07
We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.
Sunday Swagger · sundayswagger.com · top 10k store
- 1★2023-10-30
We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.
Holistic Habitat · unranked store
- 3★2023-10-29
Overall, Loop Returns is a good returns software. The platform offers a lot of nice features and customizations. The integration with our WMS platform makes processing returns easy for our team. Our customers like the “instant exchange” feature as well as the Happy Returns option. The “workflows” allow you to configure return scenarios. However, the reason for three stars is because the platform is very buggy. The amount of return related questions has become a burden for our customer service team. Loop is unable and/or unwilling to find solutions for the issues listed below. In addition third party developers are unable to help. • Many customers experience issues using the “on-store” shop now feature. After selecting their items and clicking checkout to proceed to the return summary they are redirected back to select return or exchange again. Occurs most frequently on mobile devices. • The “on-store” shop now feature doesn’t work in our mobile app pop up browser. The product(s) the customer selects to exchange for do not populate on the return summary page. Therefore, we are unable to have links to the returns portal within our app. This is a major issue as roughly 20% of our customers use our mobile app. • The “shop now bonus” credit is hidden on the returns summary page. This causes customer confusion as they think they aren’t getting the bonus that was previously presented in the return process. To see the bonus the customer has to click the “details” drop-down and it is shown as a line item near the bottom. • Loop Returns doesn’t work well with Shopify Markets Pro making international returns challenging. The HS codes for products from Shopify Markets Pro orders do not always pass to Loop causing returns labels to not generate. There is no way to override this so we have to generate and process those returns outside of Loop. This is only roughly 5% of those international returns. • A portion of returns that expiree that have Happy Returns selected for the return method can no longer be returned/exchanged, even when added to the “allowlist”. For some reason when those returns expire it also shows the return was dropped off at a Happy Returns bar even though it wasn’t. Therefore, the system thinks the item(s) were returned already and can no longer be returned. We generate and process those returns outside of Loop. • You are unable process returns through Loop if the customer’s email address was edited. For example, if there was a typo in the email address and our customer service team corrects it, the customer can no longer initiate the return through the returns portal. It provides the error “unable to retrieve order”. We have to generate and process those returns outside of Loop.
Wild Oak Boutique · www.wildoakboutique.com · top 100k store
- 5★2023-09-26
Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!
JK Boots · jkboots.com · top 100k store
- 1★2023-09-07
Once you "install" the app, you can't even try it. Instead, they force you to do a Zoom call and the link to book a call didn't even work. Pricing is not transparent at all, they have a subscription fee and a cost per return. The usage fees aren't displayed on their website or mentioned on the Shopify app store page. They only integrate with Shopify, so you won't be able to use Loop if you have any plans to change your e-commerce platform. They only do 12-month minimum contracts. 1. Misleading marketing 2. No free trial 3. Opaque pricing Too many red flags for me. I'm shocked Shopify would even approve this app.
SYRON GOLF · unranked store
- 1★2023-08-29
DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies. After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected. Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive. Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.
Primo Golf Apparel · primogolfapparel.com · top 10k store
- 5★2023-08-15
Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!
GORUCK · www.goruck.com · top 10k store
- 5★2023-08-01
Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.
Red Land Cotton · www.redlandcotton.com · top 100k store
- 1★2023-07-31
This company is very difficult to deal with, don't expect to have this app up and running quickly. I started the process with them and after 7 days I couldn't even get a straight answer on pricing from them let alone the app up and running. they wouldn't let me just select the $29 plan as advertised on the app page and get up and running.
kristinmagrit · unranked store
- 5★2023-07-27
Loop is a solid reliable returns platform. I've used it in two different ecomm companies. It's userfriendly, the workflows, tags usage, and return outcomes are well thought out. We definitely take advantage of the Shop Now feature to keep customers reingaged in our eco system. Financial Reconciliation is a bit tricky with, that's an area that can be improved upon, but that said, it's comparable to others on the market. Overall, I'm pleased to continue using Loops as my go-to returns solution.
Art That Kills · unranked store
- 1★2023-07-26
The worst returns app possible!!! if you are an Australian Ecom brand do not bother using Loop. It's expensive, no support team in Australia and they are not willing to work around times that work for Australia. They also hold you to a 12-month contract as they don't have monthly options. We are stuck and just pre-warning any one else to stay away. I don't even want to give 1 star
MUMA WORLD · www.muma.world · outside the top 100k
- 1★2023-07-24
We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.
LA MAISON TALULAH · unranked store
- 5★2023-07-13
Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.
Made Trade · unranked store
- 2★2023-07-03
The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.
VeloVetta · www.velovetta.com · outside the top 100k
- 5★2023-06-19
Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app
Superare Fight Shop · superareshop.com · top 10k store
- 5★2023-06-15
Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.
Rumored · www.shoprumored.com · top 100k store
- 5★2023-06-08
Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had. Such an ease working with these guys and I can't thank them enough! PJJ
Progress JJ Europe · unranked store
- 5★2023-06-01
I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer. One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations. In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart. Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential. I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.
Andar · www.andar.com · top 10k store
- 5★2023-06-01
We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has also been extraordinary.
Aligne · unranked store
- 5★2023-05-31
Loop has provided a significant upgrade to our customers' return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.
Clove · goclove.com · top 10k store
- 5★2023-05-31
Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.
Aviator Nation · www.aviatornation.com · top 10k store
- 5★2023-05-31
We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.
Jessica Simpson · jessicasimpson.com · top 10k store
- 5★2023-05-31
The best thing about Loop are the all the lovely people that are involved. Every single person I have come in contact with has been a joy to work with. They made sure set-up was easy and I felt supported through the entire process. We just went live so I can't speak too much to the performance but so far the customers that have used it have seen a seamless experience and I feel confident that is any issues arise it will be handled quickly. Would definitely recommend.
Mata Traders · matatraders.com · top 100k store
- 5★2023-05-31
We started using a Loop because it was the only platform integrated with recharge, which was a big win. In addition, its user-friendly interface, streamlined workflows, customizable policies, automated documentation, and integration capabilities have made it easier for my team.
VEGAMOUR · vegamour.com · top 100k store
- 5★2023-05-30
We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return patterns that we were previously missing.
Uncommon James · uncommonjames.com · top 10k store
- 4★2023-05-30
Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/ We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store. Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.
Patagonia Bend · www.patagoniabend.com · top 100k store
- 5★2023-05-30
Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!
Truewerk · unranked store
- 5★2023-05-26
Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.
LA BLANCA · lablanca.com · top 10k store
- 5★2023-05-26
We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!
Kulani Kinis · www.kulanikinis.com · top 100k store
- 5★2023-05-24
We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds. To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.
Ministry of Supply · www.ministryofsupply.com · top 10k store
- 5★2023-05-23
Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions. The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure
Pit Viper · www.pitviper.com · top 10k store
- 5★2023-05-23
We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary. Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary. Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.
The Citizenry · www.the-citizenry.com · top 10k store
- 5★2023-05-23
We have just started on the system and love the user friendly interface, its a lot easier than manually processing our exchanges and is now all stored in the one place for me to follow up on. Very easy for customers to use too. Jess was super helpful and very good at follow up! Only downfall is it doesn't integrate with MYPOST business for Auspost only eparcel which didn't work for us so we have lost some features but it is still a great product.
ELLORE · ellore.com · outside the top 100k
- 5★2023-05-23
We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget
Veldskoen Shoes USA · veldskoenshoes.com · top 100k store
- 5★2023-05-22
We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.
Athletic Propulsion Labs · unranked store
- 5★2023-05-19
Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes.
Bonafide · hellobonafide.com · top 10k store
- 5★2023-05-19
We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.
Jon Josef · unranked store
- 4★2023-05-18
Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error. We have had a couple of issues in the past with slow load time at the POS level in-store and some errors on exchanges. However, we worked with the Loop team to resolve the exchange errors and are excited for Loop to keep evolving and getting better and better!
Studs · studs.com · top 10k store
- 5★2023-05-18
Loop has been a game-changer for our Customer Service team and our customers love it as well. It has greatly reduced the number of emails and inquiries and has created a streamlined return process for customers. Adding the option for exchanges has saved us countless sales and makes the platform worth it on its own. Our amazing account/implementation manager made implementation so much easier - her patience, knowledge, and time provided exceeded expectations. Support post-launch continues to be great as well.
Vionic Shoes Canada · vionicshoes.ca · top 100k store
- 5★2023-05-18
Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.
Sullen Art Co. · unranked store
- 5★2023-05-18
I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.
Sakkara Clothing · sakkaraclothing.com · outside the top 100k
- 4★2023-05-18
Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch.
Pavise · pavise.com · top 100k store
- 5★2023-05-18
I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.
Cheeky Chickadee Store · www.cheekychickadeestore.com · top 100k store
- 5★2023-05-18
Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.
Janji · janji.com · top 10k store
- 5★2023-05-17
Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.
Misook · www.misook.com · top 100k store
- 5★2023-05-17
Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store. I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!
Icy Minded · unranked store
- 4★2023-05-17
The software is good. Customer service is decent. There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.
BRANWYN | Performance Innerwear · branwyn.com · top 10k store
- 5★2023-05-16
Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making. My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings. I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.
SeaSucker · www.seasucker.com · top 100k store
- 5★2023-05-16
Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.
Troy Lee Designs · troyleedesigns.com · top 100k store
- 5★2023-05-15
Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.
Manly Bands · manlybands.com · top 100k store
- 5★2023-05-12
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
LIVERPOOL LOS ANGELES · liverpoolstyle.com · top 10k store
- 5★2023-05-12
Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!
Larsson & Jennings | Official Store | USA · unranked store
- 5★2023-05-11
Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.
FREDA SALVADOR · fredasalvador.com · top 10k store
- 5★2023-05-11
Our experience with Loop has been top-flight -- the platform is accessible, easy to navigate, & quite streamlined. Our returns processing has become second nature with the support of Loop, and their team has been steadfast in their transparent desire to innovate for & aid the brands that they work alongside. We use Loop to the fullest capacity & value having the intuitive interface and compassionate crew stitched into the fabric of our business. Would certainly recommend.
Sabah · www.sabah.am · top 100k store
- 5★2023-05-10
Absolutely LOVE Loop! It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns. We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year. If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!
In God We Must · www.igwm.co · outside the top 100k
- 5★2023-05-10
Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!
TUSHY · hellotushy.com · top 100k store
- 5★2023-05-09
While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.
DUER · shopduer.eu · top 100k store
- 5★2023-05-09
Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.
Miaou · miaou.com · top 10k store
- 5★2023-05-09
Our team had trauma from Returnly and Loop was the solution to what we were looking for. - Onboarding was smooth and easy, Returnly was complicated and took so long! - Reporting is easy, Returnly was complicated and we were always missing reports. - We were able to implement the exchange feature and gain more sales Overall, we're very happy with Loop and the customer service they provided.
KindTail · kindtail.com · top 100k store
- 5★2023-05-09
We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.
JAXXON · checkout.jaxxon.com · outside the top 100k
- 5★2023-05-09
We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.
TA3SWIM · unranked store
- 5★2023-05-09
Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she's friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!
MUSCLE REPUBLIC · musclerepublic.com · top 10k store
- 5★2023-05-09
Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.
Aje Athletica · unranked store
- 5★2023-05-08
Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.
CASELY · www.getcasely.com · top 10k store
- 5★2023-05-08
Loop is an impressive platform that is designed to be easy to use for both internal teams and customers. The software is highly intuitive, and it doesn't take long to get up and running. The platform's ability to provide quick and accurate responses to queries is truly remarkable, and it helps to save time for everyone involved. For small companies, in particular, Loop is a valuable tool that can help to streamline operations and maximize profits. The "Shop Now" feature is one example of how Loop has helped our business generate revenue. This feature makes it easy for customers to purchase products or services directly from the platform, without having to navigate to another website. Overall, Loop is an impressive platform that offers a wide range of benefits for businesses of all sizes.
&Collar · andcollar.com · top 10k store
- 5★2023-05-08
Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C. As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake. Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.
Ocean and San · oceanandsan.com · top 100k store
- 5★2023-05-08
Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success.
LAKE · lakepajamas.com · top 10k store
- 5★2023-05-08
Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!
HULKEN® · hulken.com · top 10k store
- 5★2023-05-05
Loop has been pivotal in our growth by allowing us to streamline the customer service process, leading to greater overall efficiencies in every area! Their onboarding process can take a while, but they have a great team of liaisons to help you through the transition. Less time and money spent on customer service costs is a win-win!
WM Studios · unranked store
- 2★2023-05-05
They did not help with our onboarding process. The system does make it easier for customers to submit for returns, but if you're needing exchanges across different prices/products that cost extra. It caused more headache with our backend systems than it solved problems.
Edge Eyewear · edgeeyewear.com · top 10k store
- 5★2023-05-05
The onboarding was thorough, knowledgeable and just a pleasure to work with kind people who actually seem to care. The platform is great and we are happy with the response time and resolutions from the support team. Would recommend!
Draper James · draperjames.com · top 10k store
- 5★2023-05-05
We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and probably including Shopify itself), I think that Loop offered the most comprehensive and easy-to-follow onboarding documentation. I reached out to Loop support a couple times when I got stuck or needed clarity on something and every time their support was extremely responsive, helpful, and patient (even when I was probably coming across as crabby - my own fault for trying to do too many things at once!). I was able to get Loop configured and running for the most part in just a few hours with a few tweaks here and there as the rest of the site started coming together over the next week or so. My assistant who helps with processing returns and exchanges is over the moon about how easy it is to use Loop too. We are definitely fans. Thank you for a great product and great service!
GAIDAMA · gaidama.com · top 100k store
- 5★2023-05-05
We've been looking at installing Loop Returns for a few years now and was finally able to do it using the Starter Package. We are looking forwarded to continuing with Loop as our company grows and we are thankful the app has room to upgrade as well. Right now we average 30ish returns per month and this app is extremely helpful. Setup was great and their customer service team is extremely helpful. Would recommend!
Violent Gentlemen · vghc.com · top 100k store
- 5★2023-05-04
Loop has been an amazing efficiency for our business! Processing each return manually with customers via email was not only time consuming, but also not the best overall experience for our shoppers. Loop has given us a customer-facing platform that is professional and user-friendly, and has giving our team a lot of valuable time back! Their communication is quick and helpful as well. Highly recommend!
COCO The Shop · www.cocotheshop.com · outside the top 100k
- 5★2023-05-04
Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.
LiCi Fit · licifit.com · top 100k store
- 5★2023-05-04
Loop Returns & Exchanges is a fantastic app with top-notch service. The return process is easy and convenient, and their commitment to sustainability is commendable. Thornton was incredibly helpful and made my experience even better. Their staff are committed to keeping you in the loop (pun intended) every step of the way from updates to incorporating their newest features within your roll-out. I highly recommend this app - it's a no-brainer!
I Love Ugly US · www.iloveugly.com · top 100k store
- 5★2023-04-14
We've been using Loop Returns for a couple years now. Here at Kizik, it's not about the retained revenue we get from Loop, It's about the retained customers. We know if we can get our customers into their correct shoe size they will love our product and will become lifelong customers. Loop helps us create a positive experience for all our customers, even those who need a couple tries to get the correct shoe.
Kizik · kizik.com · top 10k store
- 1★2023-03-08
Loop is the worst company we have worked with in 11 years running Peppermayo.com. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced. From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop. They will change their coding to cause your refund to grow 100% month on month with no notice. They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew. Their sales and support are arrogant and unhelpful. Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.
Peppermayo · peppermayo.com · top 10k store
- 1★2023-03-08
Loop is the worst company we have worked with in 11 years running Peppermayo NZ. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced. From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop. They will change their coding to cause your refund to grow 100% month on month with no notice. They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew. Their sales and support are arrogant and unhelpful. Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.
Peppermayo NZ · unranked store
- 1★2023-03-08
Loop is the worst company we have worked with in 11 years running Peppermayo US. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced. From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop. They will change their coding to cause your refund to grow 100% month on month with no notice. They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew. Their sales and support are arrogant and unhelpful. Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.
Peppermayo US · us.peppermayo.com · outside the top 100k
- 5★2023-01-19
Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Andie · andie.com.br · outside the top 100k
- 5★2023-01-13
Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce. One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.
Honeycloth · unranked store
- 5★2022-12-29
Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.
The Perfect Jean · theperfectjean.nyc · top 10k store
- 5★2022-12-29
The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as with any new app, but once setup and running, it will completely transform your experience and the customers experience with returns and exchanges! I highly recommend Loop Returns & Exchanges!!!
Animals Matter, Inc. · animalsmatter.com · top 100k store
- 5★2022-12-29
Loop has been amazing for us in 2022. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.
Monos · monos.com · top 10k store
- 5★2022-12-29
Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.
Petal & Pup USA · petalandpup.com · top 10k store
- 5★2022-12-07
We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!
Joyride Harness · joyrideharness.com · top 100k store
- 5★2022-11-21
Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.
Mediclo · mediclo.com · top 100k store
- 1★2022-11-20
Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.
Urban Modesty · urbanmodesty.com · top 100k store
- 2★2022-11-06
We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!
The Landmark Project · thelandmarkproject.com · top 10k store
- 5★2022-11-01
We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!
Free Fly Apparel · freeflyapparel.com · top 10k store
- 5★2022-10-14
I love Loop! The customer service is amazing so any issues you have, they respond within an hour. They have a lot of new features constantly coming and will always brainstorm with you as to how to promote your business and gain more sales.
Rails · www.rails.com · top 100k store
- 1★2022-10-14
Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!
Wild Junkie · wildjunkieboutique.com · top 100k store
- 5★2022-10-13
Have been using this app for the last year to help manage our overall returns function for a fashion apparel business. The functionality is designed to reduce cash refunds and drive higher retention metrics with more variant exchanges, upsells, bonus credit offers for exchanging and failing these options, and store credits (with a bonus attached). The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process of any eCommerce business
Saint + Sofia · unranked store
- 5★2022-10-13
We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.
Birdies · birdiespanties.com · top 10k store
- 5★2022-08-03
We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!
ROKA · rokaestudio.com · outside the top 100k
- 5★2022-06-30
We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.
Sarah Flint · www.sarahflint.com · top 100k store
- 1★2022-06-30
The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.
Prene · www.prenebags.com · outside the top 100k
- 5★2022-05-17
We've been a Loop customer for over 2 years now, having switched from a very basic returns software. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. The upsell feature in the returns portal is also a great add. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive.
Knickey · unranked store
- 5★2022-03-25
Loop was so easy to set up, and it has been super easy for our customers to make returns and also for our team to manage. I would highly reccommend!
ToeSox | Tavi · unranked store
- 5★2021-12-06
Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.
Balance Athletica · unranked store
- 5★2021-12-03
We just are onboarding Loop and so far so good! Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!
Naked Sports Innovations · nakedsportsinnovations.com · top 100k store
- 3★2021-10-30
Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros: + Return Portal UI is clean and works well + No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons + Fairly expensive for what is ultimately a pretty simple service + The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop + We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap) + Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.
Amberjack · www.amberjack.co.nz · top 100k store
- 5★2021-09-28
We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes
Baseballism Online · www.baseballism.com · top 10k store
- 5★2021-09-22
I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.
Princess Polly USA · unranked store
- 5★2021-09-21
Really impressed with the returns solution by Loop, we've automated our returns system that took a huge workload off our CS teams but also if there are any issues they are super responsive with a solution. Plus they have integrations with many companies to help you in further areas.
Ekster® · www.ekster.com · top 10k store
- 5★2021-09-20
Love love love loop! I honestly don't understand why people still run returns manually. The is super affordable way of creating a premium user experience, reduce returns by converting them into exchanges, reducing customer service, and delighting customers. Five stars for sure!
Sozy · livesozy.com · top 10k store
- 5★2021-09-20
We spent a stupid amount of time talking to Loop before pulling the trigger. I'm talking like 3 ish years considering it, reevaluating it, costing it out, etc. Finally, we went for it. I honestly feel stupid having taken so much time to consider it. It paid for itself easily month 1 in just reduction of customer service volume. Their onboarding guy Mike was awesome as well. Super helpful it getting it up and running.
Tiny Rituals · tinyrituals.co · top 10k store
- 5★2021-09-20
This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!
Sivana · www.sivanaspirit.com · top 100k store
- 5★2021-09-20
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
QALO · checkout.qalo.com · outside the top 100k