Okendo: Reviews & Loyalty
Grow faster with AI-enabled community marketing apps from Okendo.
#19 of 1,124 in Selling products · Product Reviews
- Rating
- 4.9 from 1,329 reviews
- Rating from stores in the top 100k
- 4.9
- On Shopify since
- 2018
- Pricing
- Free plan available
- Seen on
- 19,775+ stores
What merchants say
Read all 600 with sourcesEvery review carries the store that wrote it and how big that store is, and 26 of them are complaints you can read in full.
- 5★2026-08-21
Laura has been great to work with! Each time we meet she makes sure my program is optimized and always provides great suggestions to help us reach our goals.
Glo Skin Beauty · top 10k store
- 5★2026-08-19
Great service and an incredible team!!
Hill House Home · top 10k store
- 4★2026-08-18
The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.
Cambria Samples Store · outside the top 100k
- 1★2026-08-17
Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.
Dimples · outside the top 100k
- 5★2026-08-14
Strong Loyalty & Referral Platform with Excellent Account Support Our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs.
WeightWorld UK · top 100k store
- 5★2026-08-13
Great service and Okendo team is very helpful.
Surya · top 100k store
- 1★2026-08-12
not working at all. no one received an email. The star ratings never appear on the webpage
Natures's Alternatives · unranked store
- 5★2026-08-12
Really impressed with the Okendo support team. We recently activated Referrals and they made the whole process quick and easy. Fast responses and genuinely helpful. Great support from start to finish. Thanks Sheila and Alex.
Work From Home Desks · top 100k store
- 5★2026-08-11
Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and route reviews to customer service. We're very happy with the support we've received from the entire Okendo team.
Revelry · top 100k store
- 5★2026-08-10
Great Customer Service!
Jackie London · outside the top 100k
Read all 600 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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