Order Desk

Every review carries the store that wrote it and how big that store is, and 1 of them are complaints you can read in full.

• 5★2025-10-17

  Excellent product and the customer support is absolutely PHENOMENAL. Paul, Cheryl and everyone I've had the pleasure of being in contact with at Order Desk support has been exceptionally responsive and has answered my questions and helped me customize my store perfectly. I could not be more pleased with Order Desk.

  My Store · unranked store

  Link to this reviewVerify at source

• 5★2023-10-12

  I was going to hire an employee to do this stuff - and instead I got Order Desk. Easily one of the best software experiences that I have ever had. Great product. Simple, relatively intuitive interface. Infinitely customiseable. Fantastic support team who help to ensure its set up and working as efficiently as possible for your business. I highly recommend Order Desk.

  DOLCE ITALIANA · outside the top 100k

  Link to this reviewVerify at sourcedolceitaliana.com

• 5★2023-03-05

  As a 3PL, we continue to see Shopify as a popular platform. Integrating Shopify through Order Desk is exceptionally easy. The configuration options they offer and their Rule Builder tool puts a customized integration in our hands without the overhead of custom development. They are constantly improving their app to keep pace with new shopping cart features and are exceptionally attentive to needs of their users. We have been using Order Desk for Shopify and other platforms successfully and happily since 2014. Couldn’t do it without them!

  LPMED · unranked store

  Link to this reviewVerify at source

• 5★2023-03-01

  We love it - we have been running it successfully for about 3 years and we could not work without ii.

  NOVEDGE · top 100k store

  Link to this reviewVerify at sourcenovedge.com

• 5★2023-03-01

  Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.

  Lifelong Collectibles · outside the top 100k

  Link to this reviewVerify at sourcewww.lifelongcollectibles.com

• 5★2023-02-28

  Everyone in Order desk team is superhelpful and without them we wouldnt have done a great start on 2023. Pretty easy step-by-step with them as help, everything is superb. Thank you!

  Roar Sweden · outside the top 100k

  Link to this reviewVerify at sourceroarsweden.com

• 2★2023-02-28

  PROS 1. We've been using Order Desk for 4 years. Functionally, works well. 2. Their support is very attentive to any issues and responds back quickly with good quality responses. CONS 1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start. 2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.

  MiamiSublimation · outside the top 100k

  Link to this reviewVerify at sourcemiamisublimation.com

• 5★2023-02-28

  Amazing customization options with rules. We can do anything we want with orderdesk for our order workflow. They listen to us and help us achieve what we want.

  Couples Apparel · unranked store

  Link to this reviewVerify at source

• 5★2023-02-28

  Order Desk is a super smart and intuitive app for your business back end. We automated our whole store's order import, organization and fulfilment using the app. Don't expect it to be easy, the app has a lot of options and things to learn to operate properly but their documentation and support are exceptional. Highly Recommended

  The Escape Mail · unranked store

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• 5★2022-04-22

  Update- I am coming back on 4-22-22 to update this and specifically shoutout Darren at OrderDesk. He has helped guide me and been infinitely patient through working out issues with a pre-order workflow. This has helped us immensely, and WOULD NOT have been possible without him taking time to support me through this and answer too many questions to count. OrderDesk support is unmatched. --------------------------------------------------------------------------------------------------------Let's talk about the biggest reason you should use Order Desk. Help and support. We have had a somewhat difficult time transitioning from legacy WooCommerce to Shopify, especially in the area of 3PL connection. Order Desk support has been the most insanely helpful group of people in this process. They have answered every question quickly. If I had questions that went beyond the original reason for support, they followed up and answered until I was completely clued-in. The service reps are always kind, courteous, fast to respond, knowledgeable, easy-to-understand... I am running out of adjectives. If you need the functionality that Order Desk provides, then stop looking at competitors and use OD. OD itself is great and easy to use. But that's not uncommon in the Shopify App and SaaS ecosystem. The real reason to choose OD is because their support will 100% have your back when you need it most. I cannot stress this enough. It is one of the best support interactions I have ever had, REPEATEDLY. EVERY SINGLE TIME. And to be honest, I have been contacting them about things that OD was a PART of, but not a problem point. They have been helping me work through issues that OD didn't even cause or fail in, but where it was just one link in the chain. Do it.

  bootyparlorinc · unranked store

  Link to this reviewVerify at source

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