Order Desk · Orders and shipping
Every review we hold for Order Desk, quoted in full, with the store that wrote it.
Bigger stores rate Order Desk at least as well as the crowd does. The store behind each review is the part the App Store never shows.
44 reviews pulled · 44 long enough to quote · 2015-07-10 to 2025-10-17
Every review we hold, newest first
Excellent product and the customer support is absolutely PHENOMENAL. Paul, Cheryl and everyone I've had the pleasure of being in contact with at Order Desk support has been exceptionally responsive and has answered my questions and helped me customize my store perfectly. I could not be more pleased with Order Desk.
My Store · unranked store
I was going to hire an employee to do this stuff - and instead I got Order Desk. Easily one of the best software experiences that I have ever had. Great product. Simple, relatively intuitive interface. Infinitely customiseable. Fantastic support team who help to ensure its set up and working as efficiently as possible for your business. I highly recommend Order Desk.
DOLCE ITALIANA · dolceitaliana.com · outside the top 100k
As a 3PL, we continue to see Shopify as a popular platform. Integrating Shopify through Order Desk is exceptionally easy. The configuration options they offer and their Rule Builder tool puts a customized integration in our hands without the overhead of custom development. They are constantly improving their app to keep pace with new shopping cart features and are exceptionally attentive to needs of their users. We have been using Order Desk for Shopify and other platforms successfully and happily since 2014. Couldn’t do it without them!
LPMED · unranked store
We love it - we have been running it successfully for about 3 years and we could not work without ii.
NOVEDGE · novedge.com · top 100k store
Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.
Lifelong Collectibles · www.lifelongcollectibles.com · outside the top 100k
Everyone in Order desk team is superhelpful and without them we wouldnt have done a great start on 2023. Pretty easy step-by-step with them as help, everything is superb. Thank you!
Roar Sweden · roarsweden.com · outside the top 100k
PROS 1. We've been using Order Desk for 4 years. Functionally, works well. 2. Their support is very attentive to any issues and responds back quickly with good quality responses. CONS 1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start. 2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.
MiamiSublimation · miamisublimation.com · outside the top 100k
Amazing customization options with rules. We can do anything we want with orderdesk for our order workflow. They listen to us and help us achieve what we want.
Couples Apparel · unranked store
Order Desk is a super smart and intuitive app for your business back end. We automated our whole store's order import, organization and fulfilment using the app. Don't expect it to be easy, the app has a lot of options and things to learn to operate properly but their documentation and support are exceptional. Highly Recommended
The Escape Mail · unranked store
Update- I am coming back on 4-22-22 to update this and specifically shoutout Darren at OrderDesk. He has helped guide me and been infinitely patient through working out issues with a pre-order workflow. This has helped us immensely, and WOULD NOT have been possible without him taking time to support me through this and answer too many questions to count. OrderDesk support is unmatched. --------------------------------------------------------------------------------------------------------Let's talk about the biggest reason you should use Order Desk. Help and support. We have had a somewhat difficult time transitioning from legacy WooCommerce to Shopify, especially in the area of 3PL connection. Order Desk support has been the most insanely helpful group of people in this process. They have answered every question quickly. If I had questions that went beyond the original reason for support, they followed up and answered until I was completely clued-in. The service reps are always kind, courteous, fast to respond, knowledgeable, easy-to-understand... I am running out of adjectives. If you need the functionality that Order Desk provides, then stop looking at competitors and use OD. OD itself is great and easy to use. But that's not uncommon in the Shopify App and SaaS ecosystem. The real reason to choose OD is because their support will 100% have your back when you need it most. I cannot stress this enough. It is one of the best support interactions I have ever had, REPEATEDLY. EVERY SINGLE TIME. And to be honest, I have been contacting them about things that OD was a PART of, but not a problem point. They have been helping me work through issues that OD didn't even cause or fail in, but where it was just one link in the chain. Do it.
bootyparlorinc · unranked store
This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite complicated operation, and we deal with several different marketplaces other than Shopify, but they surpassed our expectations. The fact they did not offer phone support was the reason why I almost did not go with them, but I decided to give it a try, and honestly, their email support is one of the most efficient and fast supports I have experienced, so I am delighted. Highly Recommend!!!
Walls By Me · wallsbyme.com · top 100k store
I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime
Rancher's Prime · unranked store
Amazing app! Order Desk allows you to easily create flexible custom logic to solve specific problems for your business. In contrast to other apps that offer a fixed set of features or require a developer for customizations, Order Desk has an intuitive rule builder that allows you to create custom workflows to meet specific needs. Customer Service is A+, they go above and beyond to help you reach your goals (shout out to Yambo!). All in all, very pleased with this app.
throughline coffee co. · throughlinecoffee.co · outside the top 100k
Firstly - almost no other apps or services do what Order Desk does. It can stitch together anything to anything (different selling channels <> different fulfillment providers, on-demand printers, etc.). You can craft unique rules for each instance and the platform keeps great logs. There is a bit of a learning curve, but once you 'get it', you get it and it is like a box of legos... you can build whatever you can imagine. My favorite part of Order Desk is the support. They were AMAZING when we tried to setup our brand's super odd and different requirements. They helped us debug and test and made recommendations. When one of our main on-demand partners had a MAJOR technical glitch (but wouldn't admit it), Order Desk devs were there to troubleshoot - and talked directly to the on-demand printer to fix the API. Fantastic communication, transparency and an all around great attitude. High fives to Louie, Katie and Pieter over there at Order Desk. You guys rock!
Goldleaf · shopgoldleaf.com · top 100k store
We struggled for years without an OMS and none of the ones I had trialed ever had the flexibility we needed or would pull over the required line item properties from Shopify for our highly customized products. Order Desk checked all of the boxes we needed and for only a fraction the cost of their competitors. The value you get is definitely worth much more than what they charge. I can say without hesitation that Order Desk has completely transformed our business over the last year. Their rules system is so incredibly flexible. I've got about 130 different rules currently and it keeps growing as our business needs grow. The rule system is definitely the heart of the product and it's amazing. Their support team is also top notch and very responsive. I think I ask them at least once a week about some logic on setting up a new rule or requesting to have them develop a new integration with another service we use. They have been incredible and I have nothing but praise for their product and team.
Murphy Door, Inc. · unranked store
BEST APP FOR ETSY AND SHOPIFY INTEGRATION. Incredible tool. Practically the only effective way I have found outside of hiring a web developer to build my own API integration or using very expensive iPaaS services to bring Etsy orders onto Shopify for fulfillment through Shopify apps. Super easy to set up, great customer service.
Ghoul RIP · unranked store
I wish I'd found Order Desk 2 years ago! The customization and level automation possible is saving so much time, and removing the possibility of human error in a lot of repetitive processes. Each time I've reached out to support with questions about getting everything set up, their responses have been prompt and incredibly helpful. I really can't speak highly enough of our experience so far with Order Desk.
Stork Wares · storkwares.com · outside the top 100k
I can't say enough good things about Order Desk. Besides the fact it was super easy to get up and running and integrate with Shopify, the team was immediately responsive to all of our requests. Each time we needed help, they were there and willing. My team also needed a lot of specialty rules created, and I found that very intuitive and simple as well in the rules engine they have setup. I can't recommend them enough.
Green Shirt Day · unranked store
We wanted to sell personalized products on our store, however needed an app that would could help transfer order information to our fulfillment partner. OrderDesk has been a fantastic app to fill this gap! We have some fairly tricky requirements to make it work, and the support team has always gone above and beyond to help out and make adjustments if needed. The introduction to the app was a little tough if you're not super tech savvy, that being said I wouldn't let that deter you as there is plenty of documentation for guidance. If that fails, the support staff is always willing to hop in and help out. Highly recommend!
Rover Store · www.rover-store.com · outside the top 100k
OrderDesk has become a necessity for our store. I can't recommend it enough! It's helped us pull off a number of things that otherwise would have been impossible. We use OrderDesk to decide where to fulfill products based on customers' shipping addresses. Using Amazon FBA in Canada, UK, Japan, and Australia, this means we can automatically route orders to those specific fulfillment methods automatically. Since we can do this, we offer free shipping in all of those countries. We also use it to pull off special bundle offers and other things like that. On top of being a great app, the support is top-notch. Super helpful in figuring out our unique needs!
Harkla · harkla.co · top 100k store
Phenomenal, powerful and infinitely customizable, I cannot praise Order Desk enough. It has become the hub of our multi-channel business. Its intuitive rule system gives us near limitless automation options allowing us to put so much of our order/shipment flow on autopilot, as well as build in logic that greatly eliminates the possibility of human error. Their API lets us plug our orders into our entire software stack (including our transactional emails, marketing & accounting). The included scripting language lets us configure our invoices and emails to the finest detail. You need to be prepared to put in the work to set it up, but once you have it really does feel like a bespoke-built solution. Furthermore the support is excellent, fast and well connected to the development team, meaning many support tickets that involve dev work get seen to within days, not months. I look forward to their monthly update email, always announcing a slew of new features and integrations (in very well written, amusing copy I might add). Thank you, team Order Desk!
Photography Backdrop Club · unranked store
If I could only give this app 6 stars. I had a very specific need I had been trying to find a solution for...maybe a year. Lots of apps said they couldn't do it and wouldn't entertain any sort of customisation. I talked to the team at Order Desk and it was all a walk in the park, they had a solution for me pretty much on the spot. The customer support is great, first class. The functionality of the app itself is very straightforward and efficient. Though I only use a limited part of the app, it's easy to see there's a hell of a lot of possibilities. Very good pricing structure. Solid!!!!! :)
fooryu · unranked store
Solid app and great customer service. These guys really care about their customers and products.
Riptide Electric Skateboard · unranked store
We can't say enough good things about the Order Desk team and app. We've been using it for several years with our previous shopping cart, and now with Shopify. When we first started using Order Desk, we had tried other apps and none of them could meet our needs. Order Desk made it happen. Now, I couldn't imagine running our store without this app. The migration to Shopify has required some changes, and no matter how many questions we have or how much assistance we need, the fantastic Order Desk team has been immediately responsive, helping us find a solution every time. Very happy!
Gungoddess Com · unranked store
I can not praise Order Desk team enough for their software and for their support as well. I have been using StitchLabs for the last 3 years and am switching to them since we can see the value in what they offer. They have some amazing features of Order management and with some basic knowledge, the back end can be programmed to automate ''a billion'' of small tasks that save so much time to a small enterprise like ours. We have set it up with Shopify, Amazon, eBay, Paypal, Stripe and to so much more through Zapier. Plus we are now saving more since it integrates direct with ZenDesk (ticketing software) and that means we save another sum from not needing Channel Reply. What amazed me the most is the speed that this software is running between tasks and the information presentation from the different channels. If you are a drop shipping e-commerce stop looking...you found it! Well done David and the rest of OD team. P.S The price that they offer this is ridiculously low. **We are not affiliated, just happy thankful customers!! George From FurnitureStop.co.uk
Furniture Delivery Uk · unranked store
This app is tremendous, it has really allowed us to automate mundane processes so we can focus on growth! It is very powerful but still flexible enough to meet the unique needs of our store. What is even more incredible is their customer service. They have a remarkable team that truly goes above and beyond. I have honestly never had such a positive customer experience. Thank you Order Desk!
Shelfies · unranked store
This App is amazing. The customer service is outstanding. If you want to grow larger than just a small store and have multiple fulfillment centers and sales channels, this is the app you need. We are very please with the capabilities and ongoing support. Also new features are released at times that it seems we really need them. Thank you!!!!
Know Yourself Retail · unranked store
Really great tool if you run multiple shops with different processes. Very flexible to configure and great to integrate with other services. But the best part is their customer service. I lack the proper words to express how great that support is. Huge thumbs up!
Cerascreen Uk · unranked store
Order Desk looks to be perfect for we want and we are in the testing phase now but I have to say the support is fantastic! If it doesn't do what we need, it wont be for the lack of support! Thank you guys!
A Koko · unranked store
Even though this app didn't met our specific needs I am so impressed with the developers customer service that I would recommend giving Order Desk a go. They are extremely reputable and fair to deal. I am very appreciative of your response & customer service. Well done guys!
The Mosaic Store · unranked store
This app has been a god-send. We have 2 suppliers, one who works through her ShipStation integration to our store, the other through a private folder for products tagged with her name. David was very helpful and patient in the setup! Highly recommend!
Yall Apparel · unranked store
We have found this app to be essential for the running of our business. It is easy to order products and keep track of orders from our multiple online stores. The integrations are fantastic. This app is worth the money, support is fast and reliable. Highly recommended!
Elderbrook Studios · unranked store
This is a great app. Lots of powerful features to automate order flow and generating emails, packing slips, updates, etc. Which were our requirements (I am sure it has a lot more functions) It solved one of our biggest challenges. Which was how to route orders to different vendors (drops shippers) and send sensible updates and packing slips... The support provided by the Order desk team is exceptional. They really understood what we needed and always replied promptly with detailed instructions on how to set up the system to make things work. Even added a feature to add more details to the tracking no. fields based on our feedback! Highly recommend this app if you need to manage orders from different channels and work with different drop shippers.
Lotus Lake · unranked store
Great tool that is highly customizable to solve all of your fulfillment needs. Support is AMAZING-- the Order Desk team answers questions promptly and extremely thoroughly. They are also continuously adding new features to serve their customers... it's like they are reading my mind! Couldn't recommend this more.
Boomly · boomly.cl · outside the top 100k
This is the best app ever... honestly, where has it been all my life?? Exactly what I was looking for - something to automatically send my orders to FBA for fulfilling, then automatically send fulfillment notifications to the customer. Before this, I was manually entering all that into FBA and it was inconvenient to say the least. This has freed up so much time, truly, THANK YOU to the developers. It is easy to set up, easy to use, and when i had a question it was answered fast. Awesome stuff :)
Bona Fide Skin Care · unranked store
Perfect app to perform bulk actions on orders, that are not an option from within shopify. Support is best ever!
Ilovegrowingmarijuana · unranked store
Over the years we have tried to use a lot of apps and dealt with quite a few companies, and never have we had an experience like this. The personal service, customized to our needs was unparalleled. We have never seen a company that was so readily accessible, responsive, and eager to think outside the box to help us achieve our goals. We are looking forward to a very long and prosperous relationship with Order Desk!
Cheapchux · unranked store
What a great service!! I needed to set up multi-channel automatic fulfilment software that integrated with my fulfilment company and this did it perfectly with the help of David @ Order Desk who took the time to talk me through every stage and we set it up completely within 1 hour. I Highly recommend this for any Shopify Store.
Poppy Palmer Hamper Company · unranked store
To make a long story short, stop looking for another order management platform. Stop driving yourself crazy with the limitations of the Shopify platform. Stop thinking you have to do everything one by one or manually. Contact the amazing guys at Orderdesk and if there is a way to solve your problem, they'll tell you. More importantly though, at least for me and our business, was the way in which Orderdesk told us and the way in which they helped us. They didn’t refer us to some outdated or incomplete support website. They didn’t send us an automated email. They didn’t reply with a request to schedule a telephone call with the sales department a week or two later. They literally spent that night solving our problem and the next morning got on the phone with me and literally spent hours walking me through understanding the platform and how to use it moving forward. For me, this level of support and personal attention to detail and communication made all the difference when it came to choosing an Order Management platform. Before contacting Orderdesk we had reached out to at least 5 other platforms and in each case we wound up with no clear answer to our questions and more importantly no clear interest or guidance on helping us solve them. With Orderdesk, the experience was completely different and once again I encourage you to stop shopping around for a solution to your problems, stop endlessly googling a solution like I was such as how to link this piece of data and that piece of data or how to import 4800 tracking numbers into Shopify all at once and simply send these guys an email. You’ll get a real response from a real person who really cares about your solving your problem as much as you do. Regarding the platform itself and its capabilities, it’s basically been a lifesaver for our business and it's allowed us to grow exponentially faster than we could have otherwise. The platform offers so much in the way of customization and features with its rules and templates as well as endless options for importing and exporting order data to send to and from suppliers that it’s hard for me to say at this point whether there are any limitations. It really seems like anything is possible with Orderdesk. I can tell you now without hesitation that I will be a lifetime customer of this platform. First and foremost because Orderdesk solved our immediate solution and basically saved us from drowning in the technical limitations of the Shopify platform - they responded and helped us when no one else did and that is something I will never forget. The second reason I will stay with Orderdesk is because it is hard in this day and age to find a company run by someone as honest, reputable and amazingly intelligent as Orderdesk and I have no doubts whatsoever that the platform adds a tremendous amount of value to our business. In conclusion - stop searching. Stop stressing. Stop worrying whether something is possible and send these guys an email or better yet just sign up for the platform and you’ll see first hand that there is a solution to your problem and it’s really not as complicated as you think it is!
Deal Bungalow · unranked store
Orderdesk is awesome if you have multiple methods of dispatching products to customers. The rules allow you to route orders to various dropshipping suppliers or to your distributors. Great App!
Play To Grow · unranked store
Great customer service - fast pinpointing of issues and quick implementation. David was very helpful along the set-up process. Highly recommended.
Institut Katharos · achat.institut-katharos.com · outside the top 100k
These folks are amazing. The support is totally above and beyond and the service enables me to gate transactions before they go to my fulfillment center for fraud detection. I especially love that we can color code orders in the Order Desk orders view and also the ability to create rules form shopify fields that map with the various fields of our fulfillment services.
Hackaday Store · unranked store
David has been fantastic to work with. They have been very responsive and have gone above my expectations. I think I tried every other integration company out there before Orderdesk. I wish I would have found them first. Orderdesk is the most flexible and cost effective.
Americanfireapparel · unranked store
Hands down the best fulfillment app on Shopify! Highly recommended!
Curious Rebel · unranked store