Passport Shipping
Passport is the most affordable way to ship internationally from the US with Duties/Taxes included.
#1240 of 2,869 in Orders and shipping · Shipping Labels
- Rating
- 4.4 from 39 reviews
- Rating from stores in the top 100k
- 4.3
- On Shopify since
- 2022
- Pricing
- Free plan available
Bigger stores rate Passport Shipping 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 42 with sourcesEvery review carries the store that wrote it and how big that store is, and 6 of them are complaints you can read in full.
- 1★2023-11-24
From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?
Alix of Bohemia · top 100k store
- 1★2023-10-18
0 stars. Would have been really helpful to know that "This service only allows for average order values under $300. We took a look at your shop and have found that this service is not a great fit for your brand. This service only allows for average order values under $300" BEFORE I installed and configured this on my site.
Pari Passu · unranked store
- 3★2023-09-08
We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.
Chalk Line Apparel · top 100k store
- 4★2023-09-08
Good solution for cross-border orders, but I think the services have room to improve delivery times.
Loog Guitars · top 100k store
- 5★2023-09-08
Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!
Truvani · outside the top 100k
- 5★2023-09-08
We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).
LoveSeen · unranked store
- 5★2023-09-06
Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery. In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.
The Black Bibs · top 100k store
- 5★2023-09-05
its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.
Fuego, Inc. · top 10k store
- 4★2023-09-05
Very easy to set up, and support is active. It does seem to take ages to get to the customer internationally though. We have some orders that take about a month and then we can't file a claim because it eventually shows up.
Blossom Essentials · top 100k store
- 4★2023-09-05
Overall Review: Is Passport 100 percent perfect and on autopilot? No, I wouldn't say that. But they do allow/enable us to ship internationally all over the world to many customers that we wouldn't have been otherwise able to. Biggest issues are typically when stuff gets lost or there are issues with final mile carriers/customs. Much harder to deal with those issues than with US based, domestic carriers. Of course that is to be expected but it still seems like this could be streamlined a bit. Also, handoffs between Passport CS and our own CS can sometimes be a bit clunky. Also probably to be somewhat expected as they can't know 100 percent everything about our brand. They're open to being held accountable and have also been open to giving more regular custom reporting to help us evaluate effectiveness of the partnership. Be prepared to spend some time vetting and evaluating the successfulness of opening up international options-this is not an autopilot type of situation all the time.
H.V.M.N. · unranked store
Read all 42 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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