Passport Shipping · Orders and shipping
Every review we hold for Passport Shipping, quoted in full, with the store that wrote it.
Bigger stores rate Passport Shipping 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
42 reviews pulled · 42 long enough to quote · 2022-08-25 to 2023-11-24
Every review we hold, newest first
From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?
Alix of Bohemia · alixofbohemia.com · top 100k store
0 stars. Would have been really helpful to know that "This service only allows for average order values under $300. We took a look at your shop and have found that this service is not a great fit for your brand. This service only allows for average order values under $300" BEFORE I installed and configured this on my site.
Pari Passu · unranked store
We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.
Chalk Line Apparel · chalk-line.com · top 100k store
Good solution for cross-border orders, but I think the services have room to improve delivery times.
Loog Guitars · loogguitars.com · top 100k store
Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!
Truvani · shop.truvani.com · outside the top 100k
We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).
LoveSeen · unranked store
Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery. In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.
The Black Bibs · theblackbibs.com · top 100k store
its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.
Fuego, Inc. · fuegodance.com · top 10k store
Very easy to set up, and support is active. It does seem to take ages to get to the customer internationally though. We have some orders that take about a month and then we can't file a claim because it eventually shows up.
Blossom Essentials · tryblossom.com · top 100k store
Overall Review: Is Passport 100 percent perfect and on autopilot? No, I wouldn't say that. But they do allow/enable us to ship internationally all over the world to many customers that we wouldn't have been otherwise able to. Biggest issues are typically when stuff gets lost or there are issues with final mile carriers/customs. Much harder to deal with those issues than with US based, domestic carriers. Of course that is to be expected but it still seems like this could be streamlined a bit. Also, handoffs between Passport CS and our own CS can sometimes be a bit clunky. Also probably to be somewhat expected as they can't know 100 percent everything about our brand. They're open to being held accountable and have also been open to giving more regular custom reporting to help us evaluate effectiveness of the partnership. Be prepared to spend some time vetting and evaluating the successfulness of opening up international options-this is not an autopilot type of situation all the time.
H.V.M.N. · unranked store
We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!
Playtime Engineering (Blipblox) · blipblox.com · top 100k store
We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to. So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue. Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.
Complement · lovecomplement.com · top 10k store
Great experience! Passport has been committed to timely and flawless delivery, great pricing and great customer service!
Tiny Rituals · tinyrituals.co · top 10k store
I heard about Passport from my 3PL when I was looking for international shipping, and my experience with Passport could've hardly been any better. All duties are taken care of when shipping to Europe from my American warehouse. The ability to not be bothered with taxes and import fees frees up so much time. It also takes care of reporting since it's Passport's details that get logged with border customs teams. Love it. The only reason I deducted 1 star is due to some of their last-mile partners (the local delivery companies that work with them) have horrible online reviews and unfortunately the same has been communicated by my customers. I would say the successful delivery rate is close to 95% with almost all issues pertaining to the delivery company and not the customer. I'm completely at peace with a 95% delivery rate and it doesn't bother me, but a better customer experience in the cases where they didn't get the package or the local delivery company was uncooperative would've definitely been ideal. But I reckon all logistics companies dealing with independent last-mile delivery companies are facing this issue, so I won't hold this against Passport. Definitely recommend.
Citrus Eyewear · citruseyewear.com · outside the top 100k
Passport has been very helpful with following up on lost packages while it can take 24 hrs to hear from them once you know to expect this they are great with response and follow up. They work well with our 3PL to make International Shipping Easy. Would love to see more shipping options and lost package coverage without addtional fee but other than that they're wonderful. Great option to add on to your Shopify store to help clients see upfront shipping costs with duties included where possible.
The Office of Angela Scott · unranked store
It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.
MAF Shop · unranked store
Passport makes international shipping possible for brands who aren't otherwise ready to expand in that direction. The shipping speeds are not the fastest (hence the 1 star knockdown), but that's really what makes the service affordable. I would definitely recommend for anyone looking to slowly test the international waters. Their customer service is super helpful, as well.
Margaux · margauxny.com · top 10k store
Our customers love the DDP international shipping, and we love that we don't have to think about it. It's truly plug and play.
Airo Collective · airocollective.com · outside the top 100k
Using Passport has taken the hassle out of international shipping. They calculate all the duties and neither we nor our customers have to worry about orders being stuck in customs. Orders arrive in a timely fashion and rates are competitive. Recommend!
Snogo Straws · snogostraws.com · top 100k store
I've been using Passport for over a year and am satisfied with the functions of the app and the overall service. Customer support is easily accessible when necessary, and communication is smooth.
Wad-Free® by Brayniacs LLC · unranked store
We have had a great experience with Passport Shipping. The customer service team is great to work with. The app installation was easy to integrate and has provided our international customers with an easy checkout process.
Annmarie Skin Care · shop.annmariegianni.com · top 10k store
Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.
Euvexia · euvexia.com · outside the top 100k
Our store uses Passport Shipping for shipping DDU to EU, UK, Australia, NZ, and a few other European countries that are not in the EU. It works exceedingly well, except that shipping times can be up to a month if a delay is occurring in one of the destination countries. And there is always a strike or a weather event somewhere. So our average ship time is 3 weeks or so. Beyond the shipping time, the integration is seamless. Passport takes care of all of the taxes (VAT/GST/PST/ETC), duties and fees, and we get to concentrate on growing our business. The Passport customer support are very responsive and helpful. All in all, great App, great business partner.
Combustion Inc · combustion.inc · top 100k store
I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).
Haute Hijab · elitehijab.com · top 100k store
I love how seamless this app is and the amazing customer support we get working with this company. They are very responsive and actually get on calls with you which seems almost impossible with other apps we have. Passport has helped with our rates, shipping transparency, and overall site conversion. I definitely recommend.
Tushbaby · tushbaby.com · top 100k store
Passport Shipping stands out among international shipping solutions for its unparalleled affordability without compromising on service. Its seamless integration into the Shopify ecosystem simplifies order viewing and fulfillment. The app provides transparency, allowing customers to track their orders from warehouse to doorstep. Automated documentation eliminates tedious paperwork, and their top-notch customer support is commendable. Set up is quick and hassle-free, making it an invaluable asset for those looking to enhance their international shipping process and customer experience. Highly recommended!
glamnetic · www.glamnetic.com · top 10k store
Makes the process of handling international shipments much much easier. Plus, our customers are able to get much clearer view of actual costs for delivery and customs. We have most definitely had less complaints about 'surpirse' customs and duties charges since using this app. So on the whole very good service to have setup if you ship internationally often.
DANDY & SON · www.dandyandson.com · top 100k store
International shipping is a total pain and Passport has made it much, much easier for us. The install and integration was completely manageable, even for someone with very little tech expertise and the customer services, while slow at times, is always helpful at seeing things through.
Human Improvement · buyhi.co · outside the top 100k
Passport shipping is good with communication regarding shipping updates and any news regarding delays if any. The customer service team responds promptly. Competitive rates and easy checkout processes. Country-specific automized currency conversion for customers would be a great enhancement. Canadian shipping could be faster. Easy to integrate with the Shopify store. Overall good experience.
Nested Bean · www.nestedbean.com · top 100k store
Updated Review, 3-star: While the app has had issues, after leaving a 1 star review, I was emailed directly from the Director of Customer Experience at Passport Shipping. Nick explained that the system flagged my email as spam and expressed his apologies for my experience, mentioning the Passport team is going to investigate this issue. While this isn't the app for our store, I think it's fair to give the app a 3 star rating for the unexpected set up. It is an increase from my previous review as they reached out and tried to make it right and I truly appreciate that. Previous Review, 1-star: The integration finished setting up before I accepted the terms and conditions. I reached out via email to see if my storefront qualified for this app because they have some products listed as not able to sell. I didn't accept the terms and conditions and before I even got a response, the pricing for Canada was updated without my consent and was charging less that we require. I have not heard back from my email and have not gotten ahold of anyone from this company. Since the app updated my pricing without my consent, I deleted the app and will be looking for another service.
GirlzInk Store · unranked store
Really easy to use. I love that duties and taxes are included. This is what my international customers have been asking for!
Positimer · unranked store
Passport App has made my international shipping experience much better and easier. 100% recommended!
Unique · uniqueshopus.com · outside the top 100k
So far I've been really happy with this service. Shipping to Europe had become almost impossible and this is a great solution!! The set up and customer service have been great so far. Thanks for providing this solution to a big pain point!!
Simply Breathe · www.simplybreathe.com · outside the top 100k
Very happy with Passport, first used them when we used a fulfillment centre and kept bugging them until the launched a small business option when we move fulfillment in house. We were so happy when they did. They hepled set everything up and are very responsive if we have a problem. It has made international fulfillment so much easier and takes the worry out of charging the customer the wrong price.
Awoo · awoopets.com · top 100k store
Prices are very cheap for international shipping to Canada, UK & Europe even though I only have a few shipments every month and it includes duties and taxes which is what I was looking for. The installation took me a bit of time (~15 mins) to figure out but once the app is configured, the service is really great. Tracking is detailed and accurate and my customers loved it, thanks Passport!
Fashion Plus · unranked store
The integration messed up the product pricing in my store somehow and was charging customers less based on location. Myself and Shopify reps could not get ahold of anyone from this company to help with the situation. After 3 weeks of no help or response from multiple attempts, I deleted the app and won't be back.
Anoki Beauty · unranked store
So far, I can not get a customer service rep to help. I followed all of the steps to enable DDP international shipping per their setup guide, but it isn't working at all, and I cannot get ahold of anyone at Passport App to assist. I'll update if anyone ever gets back to me via the multiple "support" channels they offer.
Paneros Clothing · panerosclothing.com · top 100k store
We started using Passport about a year ago. They allowed us to start shipping our products to our international customers. They deal with all the taxes, duties etc. Super easy! They've been a great partner for our business and have very helpful customer service!
Good Lines · unranked store
So far, so good. Passport was very easy to install and set up (just two steps). We're just getting going with international shipping, but Passport is instrumental in allowing us to do so easily and seamlessley.
Better & Better · www.betterandbetter.com · top 100k store
Since using Passport, we're getting better shipping rates than ever before, which really helps us as a start-up company looking to manage operational costs. The onboarding process was quick and easy. Plus, a great customer service team. They really are a pleasure to work with!
MonBaby Baby Sleep Monitors · unranked store
Malcolm is the dude!! Super fast response time, incredible help in ensuring everything was installed, up and running right! Really awesome to work with someone who represents the company so well.
Uqora · uqora.com · top 100k store
This app is amazing for my business. We wanted to go live with international at launch but didn't have a clue where to start and this Passport app makes going live international completely frictionless! It is easy to setup and even easier to use. Kudos to you Passport!
throwing-doubles · unranked store