Postscript SMS Marketing

Every review carries the store that wrote it and how big that store is, and 39 of them are complaints you can read in full.

• 1★2026-08-03

  App won't approve you and then will charge you for services you never used and never approved and refuse to give you a refund. No real customer service. Total scam. Do not download.

  Upland Original · outside the top 100k

  Link to this reviewVerify at sourceuplandoriginal.com

• 2★2026-07-18

  I used this in 2023 with good results, decided to use it again for an SMS campaign. The app is glitchy, random lines of code are often in the app and changes don't save consistently when I am creating messages or popups. Additionally, I tried to use their template automation for a winback campaign I am now on my 3rd conversation with support because the triggers aren't set up right. Unimpressed with the app, especially for the price.

  jD Bath Co · outside the top 100k

  Link to this reviewVerify at sourcewww.jdbathco.com

• 1★2026-05-23

  says free to install, i installed it, barely used it, charged my $67.99 without warning. dont use post script they are scammers

  Gifted XI Clothing · unranked store

  Link to this reviewVerify at source

• 1★2026-05-01

  This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.

  Kiyamel · outside the top 100k

  Link to this reviewVerify at sourcekiyamel.com

• 1★2026-04-16

  they offer a "free plan" but charge you $49 even if you didnt send any text messages. a scam for small business owner, this fee wasnt included in the free plan when i signed up

  JADE · outside the top 100k

  Link to this reviewVerify at sourcejade-36.myshopify.com

• 3★2026-02-23

  I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.

  Beautifully Unique Bootique · outside the top 100k

  Link to this reviewVerify at sourcebubootique.com

• 1★2026-01-16

  Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.

  Doses of Grace · unranked store

  Link to this reviewVerify at source

• 2★2025-12-18

  I gave it a try and here is my assessment of the app: It has good ideal features, two major issues: 1. Techs support is terrible. If the question cannot be answered from the AI support system, then no human will contact you. I'm still waiting. I give it credit, the AI system is good, but not that good. 2. No dynamic cross syncing between the app and the the SMS Shopify users. Meaning, if a user signs up through Postscript, the Shopify profile is not updated. If a user signs up via Shopify, then you have to manually import. This needs to be dynamic.

  Gospel Musicians · top 100k store

  Link to this reviewVerify at sourcegospelmusicians.com

• 1★2025-09-18

  I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!

  STICKERBEANS · top 100k store

  Link to this reviewVerify at sourcestickerbeans.com

• 5★2025-08-26

  Working with Postscript is truly a privilege. The team support they provide, the ability to reach them anytime and get a response, was crucial for me. Our regular meetings have made us even more successful in SMS marketing. They stay ahead of the curve on SMS marketing developments. We left Postscript for a short time, but when we didn't see what we were promised, we returned. We continue with Postscript. Their team support, friendly staff, pricing, and contribution to the company's growth truly set them apart.

  Mark & Day · unranked store

  Link to this reviewVerify at source

Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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