Privy ‑ Email, SMS & Pop Ups

Every review carries the store that wrote it and how big that store is, and 58 of them are complaints you can read in full.

• 5★2026-07-09

  We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.

  Cocktails Library · outside the top 100k

  Link to this reviewVerify at sourcecocktails-library.myshopify.com

• 1★2026-07-09

  I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.

  Collecto · outside the top 100k

  Link to this reviewVerify at sourcewww.collectoworld.com

• 5★2026-03-24

  Excelente servicio.

  Anómalo · outside the top 100k

  Link to this reviewVerify at sourceanomalo.cl

• 5★2026-03-19

  Super available and ready to help with expertise..AND... it's a real person on the other end! The best.

  DauplaiseJewelry · outside the top 100k

  Link to this reviewVerify at sourcewww.caroldauplaisejewelry.com

• 5★2026-03-17

  Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.

  Donna's Home Furnishings · top 100k store

  Link to this reviewVerify at sourcedhfonline.com

• 5★2026-03-04

  Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!

  Prevention Plus Wellness, LLC · outside the top 100k

  Link to this reviewVerify at sourcepreventionpluswellness.com

• 5★2026-02-05

  This app works perfectly for my needs and integrates seamlessly with Shopify. The customer service is very easy to reach, responsive, and eager to resolve any issues. I highly recommend Privy.

  Mill Creek Apiary · top 100k store

  Link to this reviewVerify at sourcemillcreekapiary.com

• 1★2026-01-29

  Once you subscribe, you'll get charged forever. They don't provide customer service contact number or email. They charge 6 months more after I uninstalled the service. Worst customer service. I had to contact the card company to stop charging it.

  TRUECOLOR WHOLESALE · top 100k store

  Link to this reviewVerify at sourcetruecolorwholesale.com

• 1★2026-01-11

  been taking fees from me even though I already cancelled, please advise and refund asap - www.continentalstudiola.com

  My Store · unranked store

  Link to this reviewVerify at source

• 5★2026-01-09

  Jose jumped in ASAP and helped me finish editing a Display - good CS!

  Marilyn Wells Art Studio · outside the top 100k

  Link to this reviewVerify at sourcemarilynwells.com

Read all 300 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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