Privy ‑ Email, SMS & Pop Ups · Marketing and conversion
What merchants say
Every review we hold for Privy ‑ Email, SMS & Pop Ups, quoted in full, with the store that wrote it.
Bigger stores rate Privy ‑ Email, SMS & Pop Ups at least as well as the crowd does. The store behind each review is the part the App Store never shows.
How to check any of this
- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
300 reviews pulled · 3 carry a rating and no text · 293 long enough to quote · 2022-05-23 to 2026-07-09
- 5★2026-07-09
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.
Cocktails Library · cocktails-library.myshopify.com · outside the top 100k
- 1★2026-07-09
I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.
Collecto · www.collectoworld.com · outside the top 100k
- 5★2026-03-24
Excelente servicio.
Anómalo · anomalo.cl · outside the top 100k
- 5★2026-03-19
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
DauplaiseJewelry · www.caroldauplaisejewelry.com · outside the top 100k
- 5★2026-03-17
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
Donna's Home Furnishings · dhfonline.com · top 100k store
- 5★2026-03-04
Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!
Prevention Plus Wellness, LLC · preventionpluswellness.com · outside the top 100k
- 5★2026-02-05
This app works perfectly for my needs and integrates seamlessly with Shopify. The customer service is very easy to reach, responsive, and eager to resolve any issues. I highly recommend Privy.
Mill Creek Apiary · millcreekapiary.com · top 100k store
- 1★2026-01-29
Once you subscribe, you'll get charged forever. They don't provide customer service contact number or email. They charge 6 months more after I uninstalled the service. Worst customer service. I had to contact the card company to stop charging it.
TRUECOLOR WHOLESALE · truecolorwholesale.com · top 100k store
- 1★2026-01-11
been taking fees from me even though I already cancelled, please advise and refund asap - www.continentalstudiola.com
My Store · unranked store
- 5★2026-01-09
Jose jumped in ASAP and helped me finish editing a Display - good CS!
Marilyn Wells Art Studio · marilynwells.com · outside the top 100k
- 5★2025-11-21
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
Arc Hockey · archockey.com · outside the top 100k
- 5★2025-10-08
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify. What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
Marcodi Musical Products · www.marcodi.com · top 100k store
- 1★2025-09-16
We were long-time users of Privy, but our experience has been deeply disappointing and financially damaging. In 2019, Privy's own support team confirmed in writing that a duplicate account tied to our Shopify store had been identified and closed. We were assured that no further charges would be incurred. Despite this, Privy continued charging us for nearly six years on a second account that was inaccessible and had no associated email address. Unfortunately we only discovered this in 2025. After presenting full documentation, including screenshots of their original cancelled confirmation, Privy refunded just six months' worth of charges out of a total of 70+ months—refusing to refund the rest and claiming they could no longer locate the original correspondence due to “internal system changes.” This is unacceptable from a company that provides email and CRM services. Failing to honour a written cancellation, charging for a service that could not be accessed, and then denying responsibility years later reflects a troubling disregard for transparency, accountability, and customer trust. Merchants should be extremely cautious. If something goes wrong, you may find yourself with little recourse, even if you have clear evidence and written promises from their own team.
Linesandcurrent1 · unranked store
- 5★2025-08-20
Great customer support. =)
Tupan Store · unranked store
- 5★2025-08-13
Jose M is a great human. helped me out a lot and fixed my problems.
My Store · unranked store
- 5★2025-08-05
Thank you, Jose, for the excellent screenshots. Thanks for quickly resolving the issue and helping me until I could do it myself. Much appreciated, Yoram.
Jimboree2020 · unranked store
- 5★2025-07-31
We've been with Privy now for about a month, and we couldn't be happier. The reason we came over from another platform is that the previous one didn't offer phone support, which is vital for us. Henry has been meeting with me weekly via Zoom to show me around the app, such as how to set up automations and flows, and his expertise and patience with all my questions is so much appreciated. I would recommend Privy to any company wishing to up their email marketing game. They're absolutely top notch in my book.
FRENCH GIRL · www.frenchgirlorganics.com · top 100k store
- 5★2025-07-30
Fick jättebra hjälp av Jose M. Underbart med en tillgänglig, trevlig, hjälpsam och kunnig support!
NordiskFilt · nordiskfilt.se · outside the top 100k
- 1★2025-07-11
It will charge you for "usage fees" and it won't be very easy to figure out what they are. We used a very basic setup and forgot about it only to realize we were being charged $45+ USD a month for literally an email signup. If you're just getting started, use the free shopify email app and save yourself the headaches.
Forage & Soothe · unranked store
- 5★2025-07-09
Exceptional service! Abby and David from Technical Support were outstanding. My experience with them has set a new benchmark for how I believe our own business should handle customer service. Kudos to Privy management for making such excellent hires!
Feetje Baby US · feetjebabyus.com · outside the top 100k
- 5★2025-06-30
Changed over from Omnisend, email marketing is 50% app, 50% the person you work with. With that said, Henry has been great the past two months in our transition. We're not 100% fully on boarded yet. Privy is missing some features, that is in the pipeline, will be looking forward to utilizing those features when it releases end of July! More to come
Footprint USA · footprintusa.co · top 100k store
- 5★2025-06-24
Jose has responded and helped us so quickly for our needs. Thank you always!
CHERRYSTONE · cherrystonestyle.com · outside the top 100k
- 5★2025-06-21
Top
The-Higher-Culture · unranked store
- 5★2025-06-21
This is a great app and I recommend it!
Pfitzsewswell Llc · unranked store
- 5★2025-06-17
I recently started using Privy. Setup was quick and easy to integrate with our Shopify store. I had a few questions and Jose was quick to reply to anything I needed to ask. Would recommend.
Bad Dad · www.baddad.com · top 100k store
- 5★2025-06-17
Very good indeed. My problem was sorted out within 5 minutes, which must be some kind of record. Fast, efficient and friendly! Highly recommended.
Perissos · unranked store
- 5★2025-06-03
Privy is an amazing marketing tool. The platform is easy to navigate and get real time information and results. Our Customer Success Manager Henry Hakim is so knowledgeable. He is a great asset to the Privy team.
Maymay Made It · www.maymaymadeit.com · top 100k store
- 5★2025-06-01
We were looking to build up our business on Shopify. They gave the assignment to build to me, and I am a complete novice. I turned to Privy. Throughout our journey, I have always noticed and been intrigued by the tips Privy would send to us on how to build business. So, when I was given the task, I turned to Privy. I attended a webinar and made a call to renew our plan. I was assigned a success manager named Henry. He has proven to be a breath of fresh air. He is informative, knowledgeable, patient, clever, and takes action and makes you take action. I love the support and will always stay with Privy.
CURLDAZE · www.curldaze.com · top 100k store
- 5★2025-05-21
Jose M was great. Very helpful
Descendant of Miyagi · www.dmiyagi.com · outside the top 100k
- 5★2025-05-20
Henry is our rep and he is awesome! We have had trouble with our website having a bot invasion which interfered with our email campaigns. Henry spent many hours helping us to fix our website to minimize unwanted visitors and subscribers. After months of working with our site I think we finally have it under control. The video chat support was really crucial to making Privy work for us.
Wilderness Poets · wildernesspoets.com · top 100k store
- 5★2025-05-17
Privy is essential to my business. It offers a range of excellent tools which are intuitive to use. There is great customer service and I always recommend it to other small businesses.
The Moon and the Furrow · www.themoonandthefurrow.co.uk · outside the top 100k
- 5★2025-04-30
I’m totally not tech savvy and needed a little help so I reached out to support and JOSE hooked me up! He explained how it works and he even went the extra step and did it for me! He explained it so easily that I know I can do it on my own if I want to change anything up but IM GOOD! Customer service is extremely important and they nailed it with having Jose on the team!!!
Riri's Party · ririsparty.com · outside the top 100k
- 5★2025-04-24
Customer support was super helpful and available right away. Just getting started but so far so good!
Curated Backyard · unranked store
- 5★2025-04-23
Privy has been a great tool for our business but even more so is Henry Hakim our account manager. His knowledge, experise, and friendly personality was incredible. He was happy to assist, share key learnings and guide us into expanding our reach while protecting our domain! If you are new to Privy ask to work with Henry! He is the best!!!
BloxDirect.com · unranked store
- 1★2025-04-22
My bill was charged twice!!!! It's $2280!!! I never receive any response, when I contact them for help.
Omylinendresses2017 · unranked store
- 5★2025-04-18
Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you! Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
benestarepr · benestarepr.com · outside the top 100k
- 5★2025-04-15
As always, Privy makes it easy to work with them! I've always found it easy to use and grow our email list. I needed help with a specific thing today and Jose was knowledgeable and I got it sorted in a few moments.
Leighelena · unranked store
- 5★2025-04-08
David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!
LanaLu Boys and Girls · www.lanalu.ch · outside the top 100k
- 5★2025-04-07
Jose M helped me integrate my old store to my new one. Privy is the best.
Scented Serenity Candles · scentedserenitycandles.com · outside the top 100k
- 5★2025-04-03
Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!
Fan Sparkle · www.fansparkle.com · outside the top 100k
- 5★2025-03-25
We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.
BathLab.co.uk · www.bathlab.co.uk · top 100k store
- 5★2025-02-26
Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.
Dr. Dave's Primal Essence · unranked store
- 5★2025-02-20
I talked to Jose M. today. He solved me problem and I'm happy. :)
Fire Inside Me · www.fireinsideme.com · outside the top 100k
- 5★2025-02-05
Jose M. and the entire tech support team have been extremely helpful as we transition to this new platform. They are amazing!
Mysa Day Spa · mysadayspa.com · top 100k store
- 5★2025-02-04
I received great service from Jose M. today. Super impressed with how he helped me. Thanks!
Snafu Cards · www.snafucards.com · outside the top 100k
- 5★2025-02-03
Quick service via chat from Jose. Thanks for the quick assistance!
Prosper · wearprosper.com · outside the top 100k
- 5★2025-01-21
I've been using this app for nearly five years and it has worked consistently throughout various changes. Support has been great and my several displays are getting great conversions!
New Plumage · unranked store
- 1★2025-01-17
la app no se instaló correctamente y aun así importó todos los contactos.
Oasis Perfumes USA · oasisperfumesusa.com · top 100k store
- 1★2025-01-16
I've had many technical issues with the app that is yet to be resolved, and find their billing very confusing.
Inoya · myinoya.com · outside the top 100k
- 5★2025-01-16
Some of the quickest customer service I've experienced was from Jose at Privy. We had one minor issue and it was isolated and then rapidly resolved. This app has also helped tremendously with gaining new customers and customer outreach.
NH Vintage Vinyl · nhvintagevinyl.com · outside the top 100k
- 5★2025-01-14
Privy is a great tool to enhance your shopify store. It has many features and integrates with many popular apps. Their support team is amazing and they'll make sure you get the best possible solutions. Highly recommend.
Icy London · unranked store
- 5★2025-01-10
Awesome plataform, great customer service!
Paix Creations · paixcreations.com · outside the top 100k
- 5★2025-01-06
Great support from the team after using the tool for the first time; Jose helped me fix my issues
SOHNA · bysohna.com · outside the top 100k
- 5★2025-01-06
I am just starting up with Privy. Small business - so far so good. Easier for me to use than some other apps I have tried, and the price is acceptable. I had great support from Melanie with a Zoom call and from David about verifying the domain. And I just contacted Jose on a Chat and he responded quickly and was extremely helpful with his answers to my questions. Great customer service! Looking forward to growing my business with Privy!
EQUINE HOOF SOLUTIONS · equinehoofsolutions-usa.com · outside the top 100k
- 5★2024-12-11
great help!!!
artfredriklarsson · artfredriklarsson.com · outside the top 100k
- 5★2024-12-05
Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me
Dog Barn Yorkshire · dogbarnyorkshire.com · outside the top 100k
- 5★2024-12-03
Pretty easy to use and when I had an issue, they fixed it quickly with no problems
Coastal Boheme Collective · www.coastalbohemecollective.com.au · outside the top 100k
- 1★2024-11-20
Unfortunately, we are experiencing issues with the pop-up during Black Friday, and the first-line support team doesn’t seem willing to fully understand the problem or take the time to resolve it. It’s been over 48 hours, and all we’ve heard so far is: “Yes, the pop-up appears.” We are already aware that the pop-up appears, but what we need is an analysis of *why* it is showing up more than 1,000 times with a 0% subscription rate. Additionally, we are receiving emails from customers reporting errors after signing in. Could someone from the complaints department please review this ticket?
islamitischekleding.nl · islamitischekleding.nl · outside the top 100k
- 5★2024-11-19
PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.
Run Republic · unranked store
- 1★2024-11-15
I had high hopes for this $40 app, but it was a complete disappointment. First, their live chat button didn’t work when I needed help. When I finally got a response from Alex, they suggested hopping on a call—but I’ve done that before, and it was just a sales pitch to get me to upgrade. I asked if this call would actually help solve my issue, but Alex never replied. The app ended up conflicting with my theme’s coding and ruined a launch—items weren’t showing up in the designated collections! I uninstalled it after just 4 days because it was unusable. I requested a refund, but no one has responded. $40 down the drain for an app I couldn’t even use. Terrible experience.
Attire Focus Boutique · attirefocusboutique.com · outside the top 100k
- 2★2024-11-01
I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done. I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.
SunDaze Surf · sundazesurf.com · outside the top 100k
- 5★2024-10-22
Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!
Todd's Power Oats · toddspoweroats.com · outside the top 100k
- 5★2024-10-21
Good application and super customer service !
Espace Gants · unranked store
- 5★2024-10-04
Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business. I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving. The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful. The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started. Highly recommend Privy!
Abbreviated Apparel · unranked store
- 5★2024-10-03
Excellent customer service
Mariela Cogorno, MD Office & Online Store · www.shopcogornomd.com · outside the top 100k
- 5★2024-09-30
Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.
Verified Shungite · verifiedshungite.com · outside the top 100k
- 5★2024-09-29
I really like Prviy. It's incredibly user-friendly, and the templates are both stylish and practical. Plus, they send out a newsletter with tips to help boost your business revenues.
One Too Many Jewels · unranked store
- 5★2024-09-27
Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.
Scarlet Elizabeth Designs · scarletelizabethdesigns.com · outside the top 100k
- 5★2024-09-26
The support is quick and nice!
Tinybook Whispers · tinybookwhispers.com · outside the top 100k
- 5★2024-09-25
they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind
DEZLEN · dezlen.com · outside the top 100k
- 5★2024-09-20
Great Support for newbies navigating the site! So far experience has been great!
Scooter Life Canada · www.scooterlifecanada.com · outside the top 100k
- 5★2024-09-16
We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand. PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.
ÈYES ARE THE STORY · eyesarethestory.com · top 100k store
- 5★2024-09-13
Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support
Keeta Luxury · keetaluxury.co · outside the top 100k
- 5★2024-09-12
WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!
Truly Lifestyle Brand Inc. · trulylifestylebrand.com · outside the top 100k
- 5★2024-09-06
Love using Privy & received great support getting my domain verified quickly & easily.
Villa 19 Boutique · villanineteen.com · outside the top 100k
- 5★2024-09-02
Very helpful support. Saved us a lot of time in trying to figure out something ourselves.
Current Riders · currentriders.com · outside the top 100k
- 5★2024-08-30
David was amazing in helping me get set up. He was very informative about the process. Thank you David
BIZ VAULTS · unranked store
- 5★2024-08-23
Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.
Kyli & Karter's Kloset · kyliandkarterskloset.com · outside the top 100k
- 5★2024-08-21
I am very new with privy and needed help today. Karol C was very prompt with her solutions. She gave me clear instructions and guidance and made the communication so easy and smooth. Thanks so much Karol and to the Privy team! I love your app!
The Michelle Style Boutique · unranked store
- 5★2024-08-19
I saw this app used on another site. It takes some effort to set up, but I am very pleased with the customization's in my first campaign. After chatting with Jose M. I was able to create nurture campaigns and he showed me how to set up a free session with an onboarding coach.
NuGrowth Beard Co. LLC · unranked store
- 5★2024-08-18
OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!
Vicky Cakes · vickycakesonline.com · top 100k store
- 5★2024-08-15
I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!
Inscension.shop · inscension.shop · outside the top 100k
- 5★2024-08-09
Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely
Burns Music Library · burnsmusiclibrary.com · outside the top 100k
- 1★2024-08-08
Je n’arrive pas à vous contacter J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc Merci de me recontacter au plus vite
Jilu · www.jilu.fr · outside the top 100k
- 5★2024-08-08
Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!
Poppy's of Atlanta · www.poppysofatlanta.com · top 100k store
- 5★2024-08-07
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
MagicGel.com · magicgel.com · outside the top 100k
- 5★2024-08-06
This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy. Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!
SquiJig · squijig.com · top 100k store
- 5★2024-08-05
Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform
Figlia Jewelry · figliajewelry.com · outside the top 100k
- 5★2024-08-01
They are very helpful when you have questions!
Flow Bros · flowbros.com · outside the top 100k
- 5★2024-07-31
We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.
Keiko Sports USA · keikousa.com · outside the top 100k
- 5★2024-07-29
Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!
Epic Kidz Play Solutions · epickidzplay.com · top 100k store
- 5★2024-07-22
update: a year or two back i switched away from privy because i was looking for a couple other things at the time, but now am probably going to switch back over and Jose has been nothing but great in helping me figure out some back end things before i make the jump back and to make sure everything is running smoothly on the back end without being an actual customer yet - so that is very much appreciated, sometimes you can't find people that will help like he has! Privy is a great way to capture emails. Totally customizable and easy to gives just what I need for growing my new business. I used Privy for another store I had and it always gave great results even for the free version! Customer service is awesome too, pretty quick to answer and fix any problems!
The Obcessory · www.theobcessory.com · outside the top 100k
- 5★2024-07-12
Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!
Tire Supply Network · tiresupplynetwork.com · top 10k store
- 5★2024-07-11
I've always had excellent customer service. I just had an issue and Jose tested and provided a solution immediately. I really appreciate the Live Chat feature and their responsiveness. Andres just helped me with a new issue and was extremely helpful and quickly addressed my issue.
Zinnia Cain · www.zinniacain.com · outside the top 100k
- 5★2024-07-10
Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)
White Cross E-Store · store.whitecrossdispensary.com · outside the top 100k
- 5★2024-07-09
Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you
Art to Charmer · unranked store
- 5★2024-07-08
Great customers service, fast, communication is great! App is also very good!
Be Better Fam · unranked store
- 5★2024-07-01
Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.
Twistshakeshop · unranked store
- 3★2024-06-29
Hi, I am not using the app, how can I delete all the data in my site?
ALECRIM.lab · unranked store
- 5★2024-06-28
The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.
Black Light Apparel · unranked store
- 5★2024-06-27
Hey there! I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.
QelviQ · qelviq.com · outside the top 100k
- 5★2024-06-26
Loved using Privy to create pop ups for our businesses website. Easy to use with great customer service if you need additional assistance.
Cloth + Bristle™ · clothandbristle.com · outside the top 100k
- 5★2024-06-19
I recommend this app in all areas. It has helped me a lot. If there is ever an issue, it’s a breeze to fix. I love it here! Thank you to my last rep Karol C that helped me so much! The best!
Shop Shaporia Savage · shopshaporiasavage.com · outside the top 100k
- 1★2024-06-18
Terrible terms and conditions and too expensive. I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Comfysocks · unranked store
- 5★2024-06-04
I used the app to prepare our first news letter. Very user friendly, great application with lots of different campaign uses for staying connected to your customers! A couple of years later still excellent customer service and great app! Even after almost 5 years still outstanding service and support! Highly recommend!
LavenderWarehouse · lavenderwarehouse.com · outside the top 100k
- 5★2024-05-29
So far it's been a great experience. The app delivers on its promises!
Forever Written By Camilla Simone · unranked store
- 5★2024-05-28
Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.
Peaches&Crème K-Beauty and Skincare · peachesandcremeshop.com · outside the top 100k
- 2★2024-05-27
I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.
Efuru Studio · efurustudio.com · outside the top 100k
- 5★2024-05-27
Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner. Jose made it very easy and I am very satisfied with the communication. Thank you again for your help.
The Spotty Rose · thespottyrose.com.au · outside the top 100k
- 5★2024-05-27
Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.
Bobby Schandra · www.bobbyschandra.com · outside the top 100k
- 5★2024-05-24
Great support and options!
Mia Mod · www.mia-mod.com · outside the top 100k
- 5★2024-05-23
Suite à un souci sur mon plan mensuel, j'ai contacté le chat, réponse super rapide et résolution du problème en 5 min. je recommande.
Macramé&Co | La décoration bohème de votre intérieur · unranked store
- 5★2024-05-22
Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.
pocketsocks.com · www.pocketsocks.com · outside the top 100k
- 1★2024-05-20
I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.
Aguas Claras Organics · www.aguasclaras.co · outside the top 100k
- 1★2024-05-16
Very hard to use and make changes. took me so much time to edit everything and it also changes things by it self. I still can't believe I wasted so much time to edit simple things. If I didn't have my follow up emails setup already will remove the app right away
Survival Creation · unranked store
- 5★2024-05-14
Jose was very kind in assisting us to set up our privy platform properly and we can't wait to see what it will do for our business
Tom Shoes Manufacturing cc · unranked store
- 5★2024-05-10
I signed up for the onboarding package, and it was well worth it! As a busy business owner, this app is very simple to use. I'm very happy!
Westcoast Saw · www.westcoastsaw.com · top 10k store
- 5★2024-05-10
Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!
The County Project · thecountyproject.com · outside the top 100k
- 5★2024-05-09
very reliable and helpful.
KÜVUTIA · kuvutia0.com · outside the top 100k
- 5★2024-05-03
Great customer service. They are quick to help and get you what you need
Zenbodi Wellness · unranked store
- 5★2024-05-02
Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.
Barrister and Mann LLC · www.barristerandmann.com · top 100k store
- 5★2024-05-02
Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!
Patagonia Worn Wear · unranked store
- 5★2024-05-01
Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.
StudioR12 Stencils · studior12.com · outside the top 100k
- 5★2024-04-30
Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.
The Fun Findz Store · thefunfindzstore.com · outside the top 100k
- 5★2024-04-26
Efficient customer service. Jose was able to quickly resolve my issue as a new user.
Innovpack · unranked store
- 5★2024-04-22
Privy have good customer service.
Supply-A-City · supplyacity.com · outside the top 100k
- 5★2024-04-17
I really appreciate Privy's support and help
Hycline · hyclinebike.com · top 100k store
- 5★2024-04-16
Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!
Doolittle · doolittlejewelry.com · outside the top 100k
- 5★2024-04-12
Jose is very helpful! Totally recommend using Privy
SamSpace · unranked store
- 5★2024-04-12
Privy really changed my store. I used to have marketing apps in the past but none of them really leaved up to deliver what I wanted. After downloading Privy, my email subscribers went up which allow up to increase my conversion up to 12%. This app is an all in one app. You name it, everything in one. 5/5
V.I.P Digital Presence · www.vipdigitalpresence.net · top 100k store
- 5★2024-04-11
Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly. We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.
Reel Happy Co · reelhappyco.com · outside the top 100k
- 5★2024-04-10
Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!
LOVELEEN · unranked store
- 5★2024-04-10
Privy is a great app for lead generation and email marketing campaigns. I would recommend.
KINGSTONTOWN · unranked store
- 5★2024-04-09
i have been using this app for many years and the customer service is excellent! They help with any issues i had and follow up to see if everything is working fine. I am very happy with this app and their customer service!
Blooms of Hawaii · www.bloomsofhawaii.com · outside the top 100k
- 5★2024-04-08
It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.
Mylani · mylanibeauty.com · outside the top 100k
- 5★2024-04-05
Jose @Privy was able to answer my question and provide requested information on how to add discount codes very quickly. I absolutely love this app and the great customer service. Thank you, Jose!
Jay's Chic & Unique Accessories · unranked store
- 5★2024-03-21
The support team is amazing! Always helpful. Such a blessings!
Sheek Quality Hair Company · sheekqualityhairco.com · outside the top 100k
- 5★2024-03-21
I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!
BomoSwim · bomoswim.com · outside the top 100k
- 5★2024-03-20
Amazing experience with Karol
BrilleBiksen · brillebiksen.dk · outside the top 100k
- 1★2024-03-20
SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did. What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times. I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements. I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer. SCAM
Kayla DeVito Art · unranked store
- 4★2024-03-19
Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.
13 Moons · www.13moons.com · top 100k store
- 5★2024-03-19
Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.
HELD · heldlosangeles.com · outside the top 100k
- 5★2024-03-18
Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!
South Simcoe Machine · southsimcoemachine.com · outside the top 100k
- 5★2024-03-18
Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.
Sielo Beauty · sielobeauty.com · outside the top 100k
- 5★2024-03-15
Highly recommend Privy! Always helpful for a 24 yr old college student still learning and a newbie to the online store. Thank you Privy and thank you Shopify for having a Privy app. LOVE LOVE LOVE-Jose was so helpful stayed with me for almost an hour and answered and stayed with all of my questions. It's been a great day today-this is what the world needs today t have some kind of relationship with others (even the little ones) great way to reach out. "Do unto others what you want others to do unto you"-this is what I call-"the ALOHA".
Simply Aloha On The Go · www.simplyalohaonthego.com · outside the top 100k
- 5★2024-03-14
Je viens de souscrire ! Ca m'a l'air top pour convertir plus ! Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !
BRACELET2LUXE · bracelet2luxe.com · outside the top 100k
- 5★2024-03-14
I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.
Reading with TLC · shop-readingwithtlc.com · outside the top 100k
- 5★2024-03-13
Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.
The Braided Rug Place · www.thebraidedrugplace.com · top 100k store
- 5★2024-03-12
very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.
Pet Shack · www.petshack.co.uk · outside the top 100k
- 5★2024-03-09
Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.
Delilah Home · delilahhome.com · top 100k store
- 5★2024-03-04
I have been very pleased with the Privy service over the last couple of years. But I especially LOVE my CSM (customer success manager). He is so helpful and is always my cheerleader.
Urban Oreganics · www.urbanoreganics.com · outside the top 100k
- 5★2024-02-29
Amazing experience! Support were so helpful, and really kind, given I was responsible for the issue! So impressed at how quickly my issue was resolved, and the communication was top notch!
The Three Little Floofs · thethreelittlefloofs.co.nz · outside the top 100k
- 5★2024-02-21
Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.
On, Inc · unranked store
- 5★2024-02-15
Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.
Layer Cake Shop · www.layercakeshop.com · top 100k store
- 5★2024-02-02
My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!
Red Rouge LLC · unranked store
- 1★2024-01-24
Really bad - it keeps getting in the way when I am trying to customize my Shopify site. Can you turn it off while I am editing and working on the back end of my website?
Dana Cooper Bermuda · danacooper.net · outside the top 100k
- 1★2024-01-23
Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer
Hill Country Kids Clothing · hillcountrykidsclothing.com · outside the top 100k
- 1★2024-01-12
-0 As I transitioned from Klayvio to embark on my journey with Privy, I encountered a disappointing customer service experience during a Zoom meeting. Despite my simple request for assistance in porting my contacts from Klayvio, it seemed my concerns were overlooked due to my limited contact list. The representative agreed to port my contacts on the same day but was unable to guide me on the process from Klayvio. Despite two follow-up emails, I received no response. This subpar customer service experience has led me to reconsider signing up with Privy, as it appears they prioritize businesses with over 10,000 contacts. I am now seeking recommendations for alternative companies with better customer service. Your suggestions would be greatly appreciated. Thank you!
PROTECT YO ENERGY · unranked store
- 5★2024-01-11
"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"
iAMMI · shopiammi.com · outside the top 100k
- 5★2024-01-09
I started using Privy a few years ago and it has been key to growing my business. More recently, I began having monthly one-to-one strategy meetings with Sam (Privy Customer Success Manager) which has improved the performance amazingly! THANK YOU PRIVY + SAM!!
Books About Art · www.booksaboutart.co.uk · outside the top 100k
- 5★2024-01-05
Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.
JULAHAS · www.julahas.com · top 100k store
- 5★2024-01-03
Privy has been a fantastic benefit to our business in systemising and automating a large portion of our email marketing. Whenever I need help my account manager Carley is always able to assist me in a quick manner. We will be continuing with privy throughout the coming year and look forward to driving more sales to our business!
Relish Gourmet · unranked store
- 1★2023-12-29
A certain way to slow your website (just check it on google speed insight to make sure that is really slowing it). We are yet customising the app and trial gone. Spent hours to optimize text on that pop-up and lose it now. Support couldn't help me to just see what I wrote there. Support S*ks. Go away for Klaviyo no way you could compare
Claira® · unranked store
- 1★2023-12-17
Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.
Importatoy · unranked store
- 5★2023-12-12
Great customer service!
obVus Solutions LLC · unranked store
- 5★2023-11-22
love it! best customer service ever, test out a few email SMS app, by far this is still the best.
RaveBeetle · www.ravebeetle.com · outside the top 100k
- 5★2023-11-21
thank you karol for your assistance!
Shop NUKA Nails · unranked store
- 1★2023-11-20
Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
The Cotton Company · thecottoncompany.co.za · top 100k store
- 5★2023-11-14
I love the app, it's easy to use and every campaign I recive sales from it.
The Floral Fixx · thefloralfixx.ca · outside the top 100k
- 5★2023-11-07
The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy. Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to. Projects can be as simple or complex as you wish. Highly recommend.
GEORGE SUPPLY CO · georgesupplyco.com · top 100k store
- 2★2023-10-30
I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.
Swaddelini · swaddelini.com · top 100k store
- 5★2023-10-25
Very easy to set up and use. I don't have the money for a dedicated person to do my advertising, which means it falls upon me. I can sit down, pull a few products in from my Shopify store, add some fun backgrounds, fill in the text and I'm done. Quick and easy mailers. I also set up a pop up on the website that has brought in an additional $2k just in the first week or so. Great product.
Melt Glass Art Supply · www.meltglass.com · outside the top 100k
- 5★2023-10-20
"Office Hours" was very productive! It is so much more efficient talking with a person one on one. Dan gave me great advice and followed up with an email with all of the notes from our meeting. This was incredibly helpful as I referred to the notes to implement a few social media improvements and automations. Thank you!
Millieloveslily.com · millieloveslily.com · outside the top 100k
- 2★2023-10-20
I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.
Webb Skin · unranked store
- 5★2023-10-20
PRIVY is the best!!!! whatever you dont know their support in real time is amazing- its thanksgiving day and they are helping me. NO ONE DOES IT BETTER! They are so patient and knowledgeable.
robertachiarella.com · robertachiarella.com · outside the top 100k
- 5★2023-10-18
Awesome app with great customer support.
Bona Fide · bonafide.us · top 100k store
- 1★2023-10-09
doubled their plan prices in one year, and the app doesn't really make the difference
Mia Bambina Boutique · www.miabambinaboutique.com · top 100k store
- 5★2023-10-04
Easy to set up, great customer support, and enough features to support a modern business. I especially like the built-in conditionals offering fine-grain control over where the popups get displayed throughout our site. A+
Moka Origins · mokaorigins.com · top 10k store
- 1★2023-09-16
I am not sure if all these positive reviews are fake or what. I made a pop-up that is supposed to display immediately and it doesn't work correctly. I tried contacting their live chat during their business hours for the last 2 days with no response. I also emailed their support email with no response. If this is the type of customer service you can expect from Privy then I will be deleting their app.
NYC Fireplaces & Outdoor Kitchens · nycfireplaceshop.com · outside the top 100k
- 5★2023-09-12
I am having a problem with bots adding emails to my Privy sign up forms and customer service was excellent. They deleted bad emails for me and gave instructions hope to prevent it in the future. Highly recommend Privy for its' function, pricing and now customer service.
The Brella Nation · brellabrella.com · outside the top 100k
- 5★2023-09-11
Very easy to use and when I do need some help they are very responsive.
Fresh Coat Finishes · unranked store
- 5★2023-09-05
Henry is great! Very good at communicating and very eager to help with everything. He has some great tips and really cares!
DDMINE · unranked store
- 5★2023-09-02
Support is super quick and helpful! App is easy to use and helps create very effective email campaigns.
Room Reign · unranked store
- 5★2023-08-31
About 1.5 years ago, we made the switch from Mailchimp to Privy and it was such an upgrade! We implemented their website signup pop-ups and saw a dramatic increase in our daily subscriber growth. We set up all of our email flows and automations through the platform and they preformed strongly compared to when they were set up in Mailchimp. Our weekly email campaigns also performed much better, getting higher open rates and increased revenue. The platform is very intuitive and easy to use, the customer service is unrivaled and their Customer Support Managers are always there for you to make sure your account is in excellent condition and to answer any questions you have along the way! I'm so glad we made the upgrade to Privy and look forward to continuing to grow with this platform! I highly recommend making the switch to Privy from whatever other email platform you're currently using, and request Henry to be your CSM when you're getting started, he's the best! You'll see the growth you've been searching for once you set your Privy account live!
Pink Dust Cosmetics · www.pinkdustcosmetics.com · outside the top 100k
- 5★2023-08-30
I am still learning the app but the customer support has been great. You can access it by Chat or Email.
LowCountry Emporium · unranked store
- 5★2023-08-28
I have been using Privy for almost 2 years now. Their team has always been super responsive and helpful. I've also found their platform super easy to navigate. I have been working with Carley P. for the last year and she has been awesome! She always lets me know when new features are coming out and how to optimize their platform for our business. 10/10 for Carley!
Safety First Boutique · unranked store
- 5★2023-08-25
Privy's email marketing and pop-up app transformed our salon's e-commerce approach. The user-friendly interface and designer allowed easy creation of captivating pop-ups that seamlessly blend with our website. Personalized emails and automated features strengthened customer bonds, leading to increased sales. Customer Service is A+! With monthly meetings with our account manager to strategically plan our next steps with marketing. We couldn't be happier with Privy and recommend it to anyone looking to take their email marketing to the next level.
Gadabout SalonSpas · gadabout.com · top 100k store
- 5★2023-08-24
Very quick support and descent features set. Now I'm going to test their dev team with new requests.
Cheer Me Up! · unranked store
- 5★2023-08-23
Have been using privy for quite some time now and im very happy with the services. Have also had some 1on1 help from Hakim, which has been great. He has really helped me with my email automations and campaigns a lot. Overall would recommend to anyone looking for a good app that covers all emails for business's
FITNESS ENGINEERING · www.engineers-fitness.com · outside the top 100k
- 5★2023-08-15
I like Privy because I'm not very tech savy nor do I have a business or marketing background. Privy has helped me market and brand my business. My meetings with Privy support are great - they've been very informative and helpful. I would recommend Privy especially for a small business that would like to put a lot of their email marketing on auto-pilot.
Easy Piecy Quilts · easypiecyquilts.com · outside the top 100k
- 1★2023-08-14
They Don't really help you set up things. they give you a crash course for 30 min and after that you are on your own. they don't have a direct customer service number where they can help you set up campaigns step by step. They could add that and it would be very worth it.
ROS 3 CLOTHING CO. · ros3clothing.com · outside the top 100k
- 5★2023-08-11
Privy is a good app to use for any business and they have a great supporting team that replies very quick. Thank you guys!
Nobol, Inc. · unranked store
- 1★2023-08-08
Good App. Helped a lot in user growth (expected from any pop up). it was easy to use but comes with very poor documentation and bad customer support. I contacted the, as for the last last 3 days pop up are disabled but still no solution.
Mauja · unranked store
- 5★2023-08-07
I've been using Privy for years and can't recommend it enough. Their support team is fantastic-knowledgeable and quick to respond.
The Blissful Place · theblissfulplace.com · top 10k store
- 5★2023-08-07
absolutely satisfied with the customer service. Shout out to Emily Milla - the one who has helped me, Emily reply me, clear out my concerns, give me clear answer in a acceptable amount of time (pretty fast tbh). The app is also really easy to use, just mess around with the email and the coupon code, you will find understand the app in like a morning, but if you don't want to figure out yourself, just an email and they will help you. The free plan they have allow you to test out, mess around, get used to the app, therefore it's free plan i think is beginner friendly. I recommend it!
BeeaWhale · unranked store
- 5★2023-08-04
Great support from Henry, always happy to help!
Prime Gift Ideas · www.primegiftideas.com · outside the top 100k
- 4★2023-07-31
Fantastic text marketing app. Using them as my main texting app in conjunction with my email marketing apps has seen tremendous success for my business. Their customer support was also great and they held my hand along the set up process and quickly answered any questions I had.
Clarks House Cleaning · unranked store
- 5★2023-07-28
Response from the live chat was amazing, informative. The associate Karol went the extra mile to make sure to provide me extra instructions, and the issue was resolved promptly.
Sister Sue's Closet · sistersuescloset.com · outside the top 100k
- 5★2023-07-26
We've been with Privy for over four years and came over from mailchimp. We have worked with our Privy specialist teaching and helping with all aspects from campaigns, automation and pop ups and new trends. It has been the best personalize service and Privy accounts for over 25% of sales consistantly. We honestly couldn't have scaled without the professional care they have had for our small business.
Earth Bands · earthbands.co · outside the top 100k
- 5★2023-07-24
We've been using Privy for a couple of years now and it has been great! Their customer service is excellent and they offer some incredible features that help our business hone in on our desired target audiences. For example, we're able to utilize different contact lists to help us identify which customers might need a little extra push to visit our e-shop and eventually purchase our products. I definitely recommend using Privy!
PicFoams.com (Inspirational Cut Outs) · picfoams.com · outside the top 100k
- 4★2023-07-20
I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.
Brijjit Medical · unranked store
- 5★2023-07-19
I used Privy for over 3 years Privy, and I must say it has been a great experience. Privy has exceeded my expectations in every way. Privy has become an essential tool in my business. The user-friendly interface of Privy deserves praise. Navigating through the app is a breeze, thanks to its well-designed layout and intuitive controls. Everything is just a few clicks away. Privy's attention to detail in terms of user experience truly makes it a pleasure to use. Furthermore, the cross-platform compatibility of Privy is a major advantage. I can seamlessly access the app from my smartphone, tablet, or computer. The synchronization between devices is seamless, making it convenient to work on files and projects from anywhere. I must commend the Privy team for their exceptional customer support. Whenever I had a question or needed assistance, their responsive and knowledgeable team was there to provide prompt and helpful guidance. It's evident that they genuinely care about their users' privacy and satisfaction, which further enhances the overall experience of using Privy.
Button Farm Club · www.buttonfarmclub.com · top 100k store
- 4★2023-07-14
We've been using Privy for about 9 months now, having switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.
La Fromagerie · lafromagerie.co.uk · top 100k store
- 5★2023-07-14
I have used Privy for over two and a half years. It's one of those non-negotiable expenses for my business. Working with a Customer Success Manager is key -- they are so brilliant with conversion rates and popups and email campaigns. I have learned an enormous amount of general ecomm info from my rep that I have been able to implement immediately to my store. This app has saved my store from going under during a tumultuous economy and unstable times. I'm so thankful for Privy and the team there, and will continue to be a privy customer for life.
LippyClip® · www.lippyclip.com · outside the top 100k
- 5★2023-07-11
I've been using Privy for about 4 years now. I started using their pop-up displays to collect emails because they had the best customization options. I now run all my email campaigns and automations through Privy. They offered me a better price for an email marketing platform than MailChimp ever did for me and their customer service and customer success managers are absolutely fantastic. I've been working with Carley P. for a year and a half now and she has been the most friendly, reliable, consistent account manager I've ever worked with. She goes above and beyond offering ideas and feedback for my emails, providing resources, and getting me in touch with the right Privy people if I ever have an issue. She's helped me clean my email list, set up so many different automations and cart savers that have brought my online store revenue. I also appreciate how Privy is constantly improving their platform offering new tools, smart segments, automations, etc. that make my life as a small business owner much easier. This app has come a long way since I started using it and I would highly recommend it to any business in need of website pop ups and email marketing.
Luna Lifted · lunalifted.com · outside the top 100k
- 5★2023-07-10
Outstanding value- I get about 4x to 5x ROI from my monthly fee, well worth it- great customer support. No complaints in over 4 years !
GMClubapparel.com · gmclubapparel.com · top 100k store
- 4★2023-07-05
Initially I wasn't satisfied with customer support. I started working with Kristina and she was very helpful. I'm not sure I totally understand how the app works and continue to say that for me, it's not very user friendly. Additionally, I haven't figured out if the app is worth the cost since I'm just starting my business.
KJT Collections · unranked store
- 5★2023-07-03
Recently had some support with a person named Karol. It was great talking with him as he really showed me on how to start my email automation campaign. I'm going to try and see if Privy would be a good fit for me but with that being said, excellent customer service!
Simply Gourmet · simplygourmetcooking.com · outside the top 100k
- 5★2023-06-27
The BEST Customer Support of any app in Shopify! I have been using Shopify for almost a decade, and throughout that time, I have never encountered a company so dedicated to ensuring the success of its users! Henry has been a lifesaver for our business, I cannot thank you enough! This app has everything you need to grow your business & more! Thank you Privy! xo
LAVIYE · laviye.com · top 100k store
- 5★2023-06-23
I have been a devoted user of Privy for several years now, and I cannot express enough how much this incredible platform has transformed my website's engagement and conversions. Privy's pop-up forms have proven to be a game-changer for my business, and I am thrilled to share my positive experience. Upon integrating Privy into my website, I immediately witnessed a significant improvement in capturing leads and expanding my email list. The user-friendly interface made it a breeze to create visually stunning and highly customizable pop-up forms in just minutes. Whether I wanted to promote a newsletter subscription, offer an exclusive discount, or gather valuable customer feedback, Privy had the perfect solution for my needs. What truly sets Privy apart is its vast range of targeting options. I was able to personalize my pop-up forms based on specific user behaviors, such as exit intent, scroll triggers, and timed delays. This level of customization allowed me to deliver targeted messages at precisely the right moment, resulting in increased engagement and soaring conversion rates. Privy's advanced analytics dashboard deserves special mention. It provided me with comprehensive insights into the performance of each pop-up form, allowing me to track impressions, click-through rates, and conversions. Armed with this valuable data, I was able to make informed decisions and fine-tune my campaigns for even better results. Furthermore, Privy seamlessly integrates with industry-leading email marketing platforms, such as Klaviyo and Attentive Messaging, enabling me to effortlessly manage my growing subscriber base. The automation capabilities ensured that new subscribers were seamlessly added to my email lists, saving me precious time and streamlining my marketing efforts. When it comes to customer support, Privy has consistently exceeded my expectations. Their team is always prompt, knowledgeable, and genuinely dedicated to resolving any issues or addressing my questions. The level of commitment they demonstrate towards customer satisfaction is truly remarkable. In summary, Privy has revolutionized the way I engage with my website visitors. With its intuitive interface, extensive targeting options, powerful analytics, and exceptional customer support, Privy has become an indispensable part of my marketing strategy. If you're looking to supercharge your website's conversions and capture leads effectively, I highly recommend giving Privy a try. You'll be amazed at the remarkable results it delivers.
Fancy Bands · www.fancybands.net · top 100k store
- 5★2023-06-21
Privy is a game changer in the industry! The platform is stellar and the one-on-one support is second to none that we have worked with! Don’t be late to this party; get Privy today!
Lord's Shoes & Apparel · shoplords.ca · outside the top 100k
- 5★2023-06-09
We switch back to Privy last year after finding Klaviyo wasn't the best fit for us. Since switching we have been nothing short of impressed. Our team when doing email marketing before, we found that there wasn't really any traction through it and more unsubscribes compared to people subscribing. Since using Privy, our traction isn't slowing down, we are continuously making sales from each campaign, we have more subscribers than unsubscribes, and the Spin to Win is a huge tool for us. Excited to see Privy continue to grow.
Gilbert Rugby Canada · gilbertrugbycanada.com · outside the top 100k
- 5★2023-06-09
LOVE IT! I have been using Privy for only 2 months now but I am super impressed with the services. I have been a past user of Klaviyo and I can says hands down, Privy is much much better. Amazing customer response to the SPIN TO WIN on the website.
Kearo · unranked store
- 5★2023-05-23
Per usual Privy is wonderful. Quick and easy to use overall, but the live chat is the best! Thanks, Joe!
Pure Posture · www.pureposture.net · outside the top 100k
- 5★2023-05-22
Privy has been a game changer! We especially LOVE Spin to Win. We definitely recommend it, and Privy, to boost subscriber growth and drive conversions!
The Original PeachSkinSheets® · www.peachskinsheets.com · top 100k store
- 5★2023-05-19
Très bon service client, j'ai beaucoup été aidé par Andres qui maîtrise le code html et a pu répondre à beaucoup de mes questions, merci.
Portagioie · unranked store
- 5★2023-05-12
Solid company, people, and service. If looking for pop-ups and other features to drive conversion Privy is a great choice and will treat you right.
Pete & Pedro · peteandpedro.com · top 10k store
- 5★2023-05-10
As a Small Business Owner, I was thrilled to find Privy in 2021 to help take my business to the next level. Before I found Privy, I was relying heavily on social media posts, Ads, and word of mouth to drive site traffic and purchases. While that worked for a bit, it only worked as long as the social media algorithms didn't change because every time it changed, I was spending all of my time and energy trying to figure out how to adapt my social media strategy which kept me away from focusing on growing my business. Privy's platform helped me convert site visitors and social media followers into mailable and textable contacts, allowing me to get my content and products out to as many customers and potential customers as possible via email and SMS. This is where my business started to take off - I increased my sales attributed to email and SMS marketing by 300% since I implemented Privy! Give Privy a try - they have competitive pricing, a great support team, it's easy to set up and use and they are adding new features to their platform regularly!
Cottontail Bow & Co. · unranked store
- 2★2023-05-09
APP is NOT WORKING!! It won't even let me install it! I get an error that says that page has been ghosted!!! I'm considering changing. I thought the charge was 15.00 a month, they've been charging me $30.00 a month for a year! Plus, I just tried to open the app from my shopify store and it's not working. I'm going to use a different email platform. This is no longer working for me.
The Nichole Collection · www.nicholecollection.com · outside the top 100k
- 1★2023-05-05
Started with $15 monthly cost and ended in over $30 with no notification of changes. I figure it out when reviewing the bank statements. This is NOT OKAY!!! It is a pity, since the concept is nice. But the costs are far too high in comparison with the yield. ADVISE: DO NOT USE PRIVY!!
Dutch-Dogs & Cats Pet Shop · unranked store
- 1★2023-04-20
DON'T USE PRIVY! They are very expensive. The price start from $15, once you have more subscriber, they will charge you more. I paid $90 per month for being forced to choose a better plan plus paying for sending email to more subscriber. I was asking partial refund since I couldn't used the service during their website maintenance, the customer service was denying all these service was working while I had a copy of screenshot that it wasn't working. Then they just blamed my computer had issue, no matter what, they just refused to give a partial refund. Save your money, shopify email is enough for your need.
simplecoolgirl · unranked store
- 2★2023-04-18
Started with $15 monthly cost and ended in $30 with no notification of changes. I figure it out when reviewing the bank statements.
D' Goddess Aisle · unranked store
- 5★2023-04-13
Looking to grow your business through email and SMS marketing? Look no further than Privy! One of the biggest strengths of Privy is its user-friendly interface, which makes it easy for businesses of all sizes to create and manage effective email and SMS campaigns. With its intuitive design and functionality, creating beautiful and engaging campaigns has never been simpler. But what really sets Privy apart is its exceptional support team. With a team of experts always available to answer questions, troubleshoot issues, and provide guidance, you'll never feel alone in your marketing efforts. The ability to send unlimited emails, which our plan offers, is arguably the most crucial feature of Privy. This is crucial when it comes to staying in front of your customers and building trust. With no send limits in place, businesses can incorporate targeted follow-up emails to their newsletter strategy, resending offers to contacts who haven't engaged with the initial send. Privy is an incredibly powerful email and SMS marketing platform that offers businesses a range of unbeatable features to help them grow their sales and build strong relationships with their customers. With user-friendly design, exceptional support, and unlimited sending capabilities, Privy is a MUST-HAVE for any business looking to take their marketing to the next level.
Bdellium Tools · bdelliumtools.com · top 100k store
- 2★2023-04-11
It started good but prices kept increasing. Like many other negative reviews have said - its mainly a pricing issue here. I have about 20 apps in my Shopify store and this is the only one I have something negative to say about. The communication from privy is very poor about their price changes, limitations and caps etc. They talk ALOT about what they can do for your business and how proud they are to be one of the top marketing apps and bla bla but they dont actually specify information or give details on when things change. You just receive generic emails that dont include any straight forward information. As my email subscribers grew my price increased from $30 to $90 in a short amount of time, which is way too much of a jump, so they stopped sending customers discount codes when they signed up, yet they still collected that $30 each month. They never even told me that my coupon codes would stop sending either, I had to find out from a customer who had signed up and she received an email with a blank discount code?? They are so sneaky its insane!! If you dont agree to the new pricing they also put limitation on your account and what you can do in the app, you cant even access anything unless you press agree basically. I ever only used privy to collect emails and send out coupon codes + abandoned cart emails. Just those 2 simple emails, not everyone wants or need to use privy to set up 10 different kinds of email annotations, they should not charge you depending on how many subscribes you have alone, they should offer more price plans/tiers depending on your business needs instead. But they seem to care more about money than customers needs. A very miss-leading way of doing business. Maybe this works for lager companies that doesn't care about a $60 increase but for a small business like me in a time like this, its truly not a fair or reasonable increase. There are many other apps out there that can do exactly what privy offers but for less or even some free. I would highly suggest trying other apps or else you will be paying minimum $90 before you know it.
Dixiegraze · www.dixiegraze.uk · outside the top 100k
- 5★2023-04-11
I FRIGGIN LOVE Privy! i would shout it from the ROOFTOPS. We were using Hubspot before, and st $1300 a MONTH it was a NO for our small business. I found Privy on Tiktok, and havent looked back since. Its easy, affordable, SCALABLE, and I love that you get ongoing customer support meetings as often as you need with your account manager. That just doesnt happen very often nowadays. It makes me feel valued as a customer and not a number on a spreadsheet. Anytime ive been in a pinch, i hear back from my account manager pretty quickly. Never had any huge bugs, the updates are almost always features i need/use, and recently they promoted our brand on THEIR blog. Hubspot could never. You wont look back. XOXOX- The Bryght Team
bryght · bryghtenup.com · top 100k store
- 1★2023-04-03
Privy wasted a month of our time! We initially used Privy because their sister company, Attentive, told us we were too small to use their platform. They recommended we use Privy instead. We signed up with Privy but after a month of using their platform they informed us we couldn't use their SMS feature because of the industry we're in. SMS newsletters was the reason we even switched to Privy. You would think they would screen new clients and let them know if there were any issues, but no we wasted a month of getting all of our contacts migrated over, setting up automations, etc. A month of work down the drain, but Privy got their fee. Thanks A LOT Privy (and Attentive). Now we're back to square one. Avoid this company
Plume Ridge Bottle Shop · prbottleshop.com · top 100k store
- 1★2023-04-02
I will be cancelling my account due to doubling the price. There are other apps that provide the same type of product which are more reasonable. The app works reasonably well, but giving it a one star for the insane price increase and the inconvenience of needing to find a new app and install.
Grounded Revival · www.grounded-revival.com · outside the top 100k
- 1★2023-03-28
They sent an email out saying there would be a SMALL price increase, but did not state the amount. They said you would see the increase on your next bill, of which it was doubled.
Menace Clothing Company · www.menaceclothingco.com · outside the top 100k
- 1★2023-03-28
I've been using Privy for almost a year and I am so frustrated by the app and their customer service. When I went to cancel I lost access to my account immediately even though I paid for the month. They said this information is clearly stated in their help articles when really it should be stated when you go to cancel your account And the right thing to do would be to prorate a refund depending on when the customer cancels... In terms of the capability of the app its 100% not worth the price. There are so many bugs and the capabilities are lacking. For $200/month I'd rather pay for Klaviyo to have access to better features and better customer service. Honestly, I would never use Privy again nor would I recommend other businesses use it.
Jazeena · jazeena.com · outside the top 100k
- 1★2023-03-03
I initially reviewed Privy and warded 2 stars, now after more use 1 star is awarded. It just doesn't do the basics right. Try and segment your Privy data and you are told to import from Shopify. The data is already in Privy. This is crazy and dangerous, creating more customer data on spreadsheets should be avoided. On top of this, they've introduced a huge price increase because of all the functionality they have supposedly added. Avoid, find something better.
FirePit.co.uk · www.firepit.co.uk · top 100k store
- 1★2023-02-27
So far it looks pretty easy to use but only had it for 5 minutes. Will review later. Has capabilities but there is no help/assistance - they promise you all kinds of help and service - don't bother - find another app
Catsruleonline · unranked store
- 5★2023-02-20
Good app with a combination of many tools tied together :) Flexible, robust and easy to use. Recommend.
Colour Drinks · unranked store
- 1★2023-02-15
terrible, opt out and they still sending me emails without the options for unsubscribe. Not recommended use Klaviyo (I tried this hoping to have something special, just worst, designed to attract beginners who don't know other apps)
Skyrro™ · unranked store
- 1★2023-02-09
I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.
8 Cool Cats Jewelry Shop · 8coolcatsjewelryshop.ca · outside the top 100k
- 1★2023-02-05
Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.
Bold Soaps · unranked store
- 5★2023-02-03
Andrew is a fantastic person for information on this app. He responded to my email when I had questions about the Wheel spin to win. When I needed help, and got everything up and running quickly.
Lisa Marie Pro Artist · www.lisamarieproartist.com · outside the top 100k
- 1★2023-02-03
The process to add legitimate emails to your email list is too time consuming and unnecessarily complicated. Once they have signed you on, support disappears. They also...send emails offering to help your business, but when you reach out, these emails has always ended up a waste of time for me.
BeeKeeper Parade · beekeeperparade.com · outside the top 100k
- 5★2023-02-03
Today I spent 4 1/2 hours with Joe figuring out a way to address our unique needs in a way that also created a great experience for our customers. Joe was nothing short of outstanding in his efforts to find solutions and implement those solutions. Rather than telling me what we needed and then sending me a link to a help page to figure it out myself, Joe rolled up his sleeves and we created it together, and then tested it together. He was patient with me as I navigated thru the set up and testing stage before going live. I've worked with other Privy support people, who are all very pleasant, but none of them stuck with me the way Joe did to see everything through. Top drawer!
Efilters.net · www.efilters.net · top 100k store
- 5★2023-01-17
great support once has problems. Wonderful function for trackfing more activities of customers. Thanks
Medicgrow · medicgrow.myshopify.com · outside the top 100k
- 5★2023-01-16
Privy is my go-to! It is the most user-friendly experience for first-timers and the staff is always very helpful when it comes to creating/updating anything. I always have a pleasant time when reaching out to staff at Privy for help. Definitely worth the price when you sign up for paid services.
Lapcos Wholesale · unranked store
- 5★2023-01-05
Besides the helpful Privy sales tools, the customer support provided by Karol was top notch. She helped me every step of the way to fine tune the Privy integration to suit my needs. BIG Thank You to her and the Privy team!
Dogzilla Boutique · dogzillaboutique.com · outside the top 100k
- 5★2023-01-04
Great app & even better support. Jenny helped me with setting up campaigns & running email marketing and she was very knowledgeable and helpful in her job. I am so happy with her support & the way the app works.
MUSCLE SOLUTION · www.musclesolution.net · outside the top 100k
- 5★2022-12-20
So far it's been good! I used this app to get more people on my mailing list and it was really useful. Jenny really helped us set up for BFCM, she set up a few calls to help with all of our email marketing and made sure our pop ups were in place and ready for the big 4 days where we have the biggest discounts. I really appreciated her help and also being on hand whenever I need to ask a question or help with setting anything up. Jenny really knows her stuff when it comes to making scheduled marketing seamless. I hope to work with her more in 2023.
SOMYA LONDON · unranked store
- 5★2022-12-19
TRULY the best Newsletter App! I tried 4 other free or cheap Apps before, but I was very frustrated and thats why I downloaded this App and it is 100% worth the money! Joe was an awesome help when I needed him and I set up my first email within minutes! Happy to found it!
The Unlimited Box · unranked store
- 5★2022-12-19
Absolutely amazing i use the spintowin and free shipping bar and they are absolutely amazing helps alot with customer email collection
Mission Grip · unranked store
- 1★2022-12-14
Used them once previously and due to a technical error on their side missed out on what I believe would've been a lot of sales. Lots of other services provide what they do, so I will be going elsewhere.
Sneaker Rotation · unranked store
- 1★2022-12-12
BEWARE! They stole my money for over 12 months. I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!
Bitesoft Co. · unranked store
- 5★2022-12-12
I would highly recommend this Privy app to anybody because the onboarding session that I had was by far the greatest experience. Mel did an awesome job explaining and simplifying how Pop Ups, Emails, & SMS work. Mel made it so easy to understand for someone like me with zero experience, I had fun and really enjoyed every minute of my onboarding experience. Thanks, Mel for all your help!
Sym's Boutique Clothing · unranked store
- 1★2022-12-06
APP randomly shuts down. We had an entire sale linked to the wheel and it just disappeared on day. Horrible app.
Terra-Core Fitness · unranked store
- 5★2022-12-02
I looked at several email/SMS apps and decided to go with Privy and I am certainly glad I did. The app is easy to use and has so many features. I chose the plan that came with onboarding and that has been fantastic! Jenny, my onboarding coach, has been proactive, helpful, and supportive. It is totally worth the monthly subscription price.
GiftsWithFeels · unranked store
- 5★2022-11-22
We have been using Privy for a little while, and today we just had a session onlne with Vikkee and she had sorted out everything for us. She created the perfect pop and sorted our our pop. She also help us on our newsletter. Her service was on point and cannot fault. We soo grateful for all her help. We have arrange for another session with her to help us more. Thank you again
Babba box · www.babbabox.co.uk · outside the top 100k
- 5★2022-11-17
Andrew Garber was absolutely amazing!!! He showed me everything I needed to know and answered my questions with ease. I'm new to E commerce and he made it seem like I've been doing this for years!!! 5 stars is not enough for the service this gentleman provides !!!!!
BaeDrip · baedrip.com · outside the top 100k
- 5★2022-11-16
フレンドリーで忍耐強く、丁寧にサポートしてくれます。 口頭や紙で一般的なコメントをするのではなく、私たちに寄り添って、共にカイゼンをしようという気持ちが伝わります。 英語が苦手な私にも丁寧に説明をしてくださり、ミーティングの後は振り返りもできるので、たとえ聞き逃しても振り返ることができるので便利です。
ELZION · unranked store
- 5★2022-11-14
Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!
The Queen Code · unranked store
- 5★2022-11-11
First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend
Juslavish Boutique · unranked store
- 5★2022-11-09
I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.
Colorado Hemp Honey · coloradohemphoney.com · top 100k store
- 1★2022-11-07
DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.
gentle-moose · unranked store
- 3★2022-11-03
easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please
Momi Ishq · unranked store
- 1★2022-10-30
I tried again because of all of the great reviews. I sent a newsletter to about 200 contacts. I tested the mail send to myself clicked all the links NO PROBLEM! Then when I send the mail I get a bunch of responses saying the links take them to a broken web site because the email is marked as a spam sender. I messaged Privy and they said they recommend changing the auto sender address which I didn't see anywhere as an option to my personal email instead of theres. I look like an idiot in front of 200 people now. The solution is next time change the sender. TELL ME THAT BEFORE. Why oh why does this service suck so bad :( This app worked well for a few months. When my free trial ended (wasn't aware it was a trial or it would end) I wasn't notified. This app is about notifying people and THEY DIDN'T NOTIFY ME! I had over 1500 visitors to my website in one week and checked to see why I wasn't getting their emails and this poor company didn't send me a pop up email or sms to tell me I need to now pay for the service, which I would have done. Crazy right. There are other services out there don't make the same mistake I did. After telling them this happened they said nothing we can do would you like to pay for the upgrade. Not great customer service.
Big Head Bob Shop · unranked store
- 5★2022-10-19
Privy's staff offers dedicated and thorough support on how to best maximize its app's abilities. A crucial app to help run any online business.
FENWICK CANDLES · unranked store
- 5★2022-10-19
I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.
STACI SHERRI · unranked store
- 5★2022-10-18
Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!
Anointed Tees · unranked store
- 5★2022-10-13
Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.
michelleyamamotoart · michelleyamamotoart.com · outside the top 100k
- 5★2022-10-12
Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!
DoubleWave · thedoublewave.com · top 100k store
- 5★2022-10-11
Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game
CC FASHION SPOT · unranked store
- 4★2022-10-11
Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.
Wildly Creative Shop · unranked store
- 5★2022-10-07
Great and helpful app! I've just discovered the app, and I'm amazed about those features, especially abandoned cart text messages.
Absolute White · unranked store
- 5★2022-10-06
I am so glad that I made the decision to install this app. I transitioned from another app, and it was amazingly easy. I took the offer of assistance with getting it set up properly and my representative has been extremely helpful to my business. Great product with excellent customer service.
Boss Lady Luxury Hair · unranked store
- 5★2022-10-04
Onboarding with Privy was an outstanding experience! I could not have been more impressed with my Onboarding Manager, Jenny! Her ability to walk me though the process and articulate so clearly how Privy integrates with my Shopify Store was inspirational! Having the caliber of a person like Jenny representing Privy, speaks volumes to the quality of this company and the Privy Application! John
Full Sail Fine Art · fullsailfineart.com · outside the top 100k
- 5★2022-10-04
Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.
Ovrdue · ovrdue.com · outside the top 100k
- 5★2022-10-03
Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.
FischRacingTech · fischracingtech.com · outside the top 100k
- 5★2022-09-25
I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.
Snowflake City by Half A Lemon · unranked store
- 5★2022-09-19
This app is so helpful and the onboarding you get is great too, they are very knowledgeable and will go out their way to help you
smeltmelt · unranked store
- 5★2022-08-31
Performing better + less pricey + better onboarding than their bigger competitors. I'm familiar with the other competitors but Privy keeps it simple if you are a small business owner.
Vueset · vueset.myshopify.com · outside the top 100k
- 5★2022-08-24
I can not thank Daniel Petley enough for all of his help! He had everything set up for me, walked me through designing future campaigns and offered great suggestions from his experience. I will be keeping his email and the customer support contact info handy, they are spectacular
Empowered Boutique · unranked store
- 5★2022-08-24
I have had the app for the past two years and never had an issue I love it, I noticed one of my pop ups weren’t working. The rep fixed the problem very quickly. I love privy
ModBoutique Fashions · www.modboutiquefashions.com · outside the top 100k
- 5★2022-08-23
Outstanding customer support! Thank you, Andrew for helping me get the most our of the app! Super responsive and helpful! App does so many things and is easy to use! Thank you!
Purrs and Whiskers · purrsandwhiskers.com · top 100k store
- 5★2022-08-18
I'm starting to use this application. Andres has been very kind and helpful. I appreciated the prompt responses and assistance.
AURELIE GI · aureliegi.com · top 100k store
- 5★2022-08-15
Amazing app! We’ve been in business coming up 7 years and having this setup really helped sales grow and was a breeze with Andrew helping us out! If you don’t have this app you’re missing out. Very happy and will continue using this for as long as it’s here!
Rebel Reaper Clothing Company · unranked store
- 5★2022-08-15
For sure has helped sales and the two people I dealt with, Andrew and Megan were so extremely helpful setting everything up, I had tons of questions that were always answered.
Girly Pop Boutique · shopgirlypopboutique.com · outside the top 100k
- 1★2022-07-30
Beware: Like all other reviews I got caught in Privy's scam, they initially quote you $45 a month and then months later they start charging you $120 more a month, which they tell you that since I have gotten more emails I am charged because of it, I used it for one pop up and one abandoned cart email campaign, which neither helped to gather more emails. This app left a bad taste in my mouth on how these apps can change their amount of payment without letting you know. $165 a month for an app is not worth it, especially Privy is not worth it. Alas, I do see there is a pattern of this behavior in the reviews.
Cleaverandblade.com · cleaverandblade.com · outside the top 100k
- 5★2022-07-18
This is a highly effective pop-up tool with great ROI. Today I had an onboarding zoom call that was informational and thorough. Thanks to the Privy team!
JUSU - all natural. plant based. good for you and good for the earth. · unranked store
- 1★2022-07-14
Beware! I'm charged twice for this app - emailed shopify who notified them so they could get in touch but never heard a think. Received my latest invoice and again charged twice!! I have removed the app which I also believe to be detrimental to SEO since they are the largest impact on slowing down a website and tabs that get in the way of navigation
Djuna Studios · unranked store
- 1★2022-07-07
I have over 12000 mail subscribers. So the monthly subscription to Privy is $165. I emailed to cancel Privy to use another email app. But they still do not cancel the payment subscription and no reply to the mail. In the meantime I was charged another $165. Are you kidding me? Never subscribe. CS also responds roughly to cancellation of subscription. I will formally sue this. Wait.
Brushday · unranked store
- 4★2022-06-29
Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!
Get Wet Outdoors · www.getwetoutdoors.com.au · outside the top 100k
- 1★2022-06-29
We used this app for years, they monetized their old customers raising the prices considerably 2-3 years ago when they got a new CEO. Service haven't improved much, just a monetization technique. The app is not worth the price at all and haven been slowing down our page for all these years paying a great sum. Also they make it very difficult to remove the app and all scripts in the shopify store, there is no information readily available how to uninstall their scripts.
The Ancient Home · theancienthome.com · top 10k store
- 1★2022-06-21
Our advice would be to check out the other 1 star and 2 star reviews. We have over paid for this app after cancelling for 12 months. A total of $1680. No recourse at all from this company , just "Its in our Terms & Conditions"
Halo & Horns · unranked store
- 5★2022-06-19
Very nice app. I've had several sign ups since I've had this app. A+ Would definitely recommend. No issues with it.
Oh Em Gee Boutique · unranked store
- 2★2022-06-16
Really liked this app. But I noticed they have changed the pricing since November and I have been overpaying for Privy for over 6 months. Luckily I am able to use Klaviyo for most of the features I need.
Zentana · zentana.nl · outside the top 100k
- 5★2022-06-13
I often see an app that I want to try, but then find it too difficult to set-up the way that I would like it to look, or I don't understand all of the benefits that it can give me. Privy (Daniel) took over an hour to onboard me, set-up templates prior to our call with my logos, etc., and he went step-by-step as we set up templates together. Daniel even sent me a bunch of super helpful links and I have his direct contact information for any additional questions. I personally would give Privy 10 stars if I could! OUTSTANDING customer service!!!!
eavolu · unranked store
- 1★2022-06-10
Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.
Hystar · www.hystar.gg · outside the top 100k
- 5★2022-06-05
I wanted to learn how to do pop ups and news letters and this app did just that. It did more than that actually because you get to work with someone who is a professional and although its easy to use they teach you a lot.
Ave Boutique · unranked store
- 5★2022-05-31
GREAT APP! The experience after purchase is incredible! They really have the skill to create more conversions in just a few days after you purchase!
Modanostra · unranked store
- 5★2022-05-31
A fantastic app that has definitely helped my start-up e-commerce business in generating revenue. It's very user friendly to navigate and create campaigns.
You Vibe, We Vibe · unranked store
- 5★2022-05-28
The experience after the purchase is incredible. Talk about going above and beyond, they crushed it!
redshifttherapy · unranked store
- 5★2022-05-24
I downloaded Privy on accident but I have been seeing their ads for quite some time before that. The initial call with Megan explained a lot about the company and what they had to offer. She was so honest and lively during the call that I went ahead and took the next steps. Andrew handled my onboarding meeting and he was absolutely amazing and very accommodating. Not only did he walk me through the site but also had some emails prepared that we slightly tweaked while on the call to suit my site/company. He was amazing. I’m excited to see how this all turns out.
ParrisPieces · parrispieces.com · outside the top 100k
- 5★2022-05-23
Jenna went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!
SocialCreatures LTD · unranked store