Redo · Orders and shipping

What merchants say

Every review we hold for Redo, quoted in full, with the store that wrote it.

• 5★2026-08-21

  Great app and even better customer service when you run into an issue.

  Buck Gardner Calls · buckgardner.com · top 100k store

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• 5★2026-08-21

  Great customer service and very fair company, app works very well

  FormalDressShops.com · formaldressshops.com · top 100k store

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• 5★2026-08-21

  We have absolutely loved working with the Redo team. Since implementing it in our company, it has made things flow smoothly.

  Clean Simple Eats · cleansimpleeats.com · top 10k store

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• 5★2026-08-20

  I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.

  Hawkins New York · www.hawkinsnewyork.com · top 10k store

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• 5★2026-08-20

  Redo has been a great tool for us! I have appreciated how supportive their whole team has been. They are effective problem solvers and are very quick to respond. Redo has been helpful at processing returns and repairs which had previously been a very time-consuming aspect of our customer service team.

  Chews Life · chewslife.com · top 10k store

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• 5★2026-08-19

  Redo has become such a valuable part of how we care for our customers. From returns and shipping to picking orders and everyday customer service, it keeps things simple, organized, and easy for our team. What really stands out is the people behind it. Their support is truly 10/10. They’re quick to respond, helpful, and constantly improving the platform. If we ever run into an issue, we know their team will work with us to get it resolved. We’re grateful to have Redo as a partner as we continue to grow!

  Inherit Co. · www.inheritco.com · top 100k store

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• 5★2026-08-18

  Great team, great onboarding, and so far a great product. Don't have any complaints and would recommend.

  HEALiX Infrared · www.healixinfrared.com · outside the top 100k

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• 5★2026-08-17

  Super helpful!!! Shoutout to Justus and Nick!

  Just Ingredients · justingredients.com · top 10k store

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• 5★2026-08-17

  JY provided great, kind and prompt support

  California Arts · california-arts.com · top 100k store

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• 5★2026-08-14

  Great site! Makes everything easy to see and keeps things well organized. Customer service and team has always been super helpful. Set up and onboarding was awesome and painless!

  Grow Young Shop · growyoungshop.com · outside the top 100k

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• 5★2026-08-14

  Great experience. Very responsive and a seamless process for out customers.

  Seaav · seaav.com · top 100k store

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• 5★2026-08-13

  Love this company. Customer service is top notch!

  Nel's Wigs · nelswigs.com · outside the top 100k

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• 5★2026-08-13

  Helpful and quick support. Love that they're in slack. Their AI feature is helpful with quick things, but, even when that doesn't quite answer my questions, they're quick to get someone live on to help assist.

  Buffbunny Canada · www.buffbunny.ca · outside the top 100k

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• 5★2026-08-13

  Redo support is super helpful and fast with their responses. Dallin, Peter...they're all genuinely interested in helping us solve our challenges. The app works great for us...highly recommended!

  ProSoccer · www.prosoccer.com · top 100k store

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• 5★2026-08-13

  Superb app, game changer for our returns. Saved us a ton of time and money. Support is superb. Highly recommend.

  The Self Styler · www.theselfstyler.com · outside the top 100k

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• 5★2026-08-13

  Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. August is an absolute rock star. His responsiveness, extensive product knowledge, and thoroughness are exactly what we look for in a long term partner. Every body else we have worked with, including James in support, Mitch and Tyler in sales, are all cut of the same cloth. There clearly appears to be a culture of exceptionalism at Redo that is a breath of fresh air. Other companies in the space need to take note and watch out because Redo is going to eat their lunch. I highly recommend giving these guys a shot if you're looking for new tech on the returns and post purchase side of your business. The product design is intuitive and easy to use and is not only already ahead of other "industry leaders", but continuing to improve and innovate. We have just recently gone live and are hopeful that the first year will be a continuation of what we've experienced so far. Keep it up Redo!

  roaniris.co · roaniris.co · top 100k store

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• 5★2026-08-13

  I have liked using Redo Returns and the email/SMS add on. I was having issues with my deliverability when emailing directly out of Shopify and Redo solved that. Cade provided great customer service today on an order issue. I appreciate that Redo is always happy to help and make adjustments to their product as their customers ask + need it!

  Wildfire Hygge Goods · www.wildfirehamilton.com · outside the top 100k

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• 5★2026-08-13

  Sam was very quick to help me resolve and clarify the issue with the duplicate reshipment.

  Lyons Leather Co. · www.lyonsleatherco.com · outside the top 100k

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• 5★2026-08-12

  JY was helpful and answered all my questions. He provided informative and detailed responses. He was very easy to communicate with.

  The Willow Tree · the-willow-tree-2.myshopify.com · top 10k store

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• 5★2026-08-12

  Good service. Cade helped solve the problem.

  Wedding Linens Inc. · weddinglinensdirect.com · top 10k store

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• 5★2026-08-08

  Very helpful team! Very clear and supportive through set up and continued use! Easy to use app with many different capabilities!

  Samsara Cycle · www.samsara-cycle.com · outside the top 100k

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• 5★2026-08-07

  great support team

  Suzy Shier · suzyshier.com · top 10k store

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• 5★2026-08-07

  I had an excellent experience with JY Ferry from the Redo support team. I reached out regarding an issue and JY was incredibly helpful and responsive. They took the time to explain the system behavior clearly and walked me through an "Advanced Flow" workaround that perfectly solved our problem. I really appreciate the efficient and practical support!

  Girls Crew · shopgirlscrew.com · top 10k store

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• 5★2026-08-07

  8/7/26 I had the helping hands of -Sam McKendrick- whom saved me hours and a headache of a accidental label purchases around 236 orders , Imagine printing that out 1 by 1 ,NOT FUN. Sam Kindly fixed everything for me - fast response - fast action ! 1000/10 would recommend. - Chantel<3 with THE DRIVE CLOTHING

  The Drive Clothing · www.thedriveclothing.com · top 100k store

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• 5★2026-08-07

  Great customer service. Took amazing care of our issue!

  Bar T Boutique · www.bartboutique.com · outside the top 100k

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• 5★2026-08-07

  Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too) We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate

  AnaOno · www.anaono.com · top 10k store

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• 5★2026-08-06

  I wanted to share how wonderful our experience has been with Redo over the past six months! Their team has been incredibly responsive and supportive from day one, and we are so grateful for their partnership.

  Pocket · heypocket.com · top 10k store

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• 5★2026-08-06

  JY was very responsive and helped me solve a problem that was kind of confusing. He stayed with me until it was completed which took awhile. The app itself is pretty straight forward. Good experience so far.

  ShellShock Protection · shellshockpro.com · top 100k store

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• 5★2026-08-05

  Great experience working with Mason Tiberius. He was very helpful on educating me about the products and helping me with the changes I needed to make to my account.

  Premium Sporting Goods · premiumsportinggoods.com · outside the top 100k

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• 5★2026-08-05

  Effectively and quickly solved my problem and answered all clarifying questions

  Heathered Boho · heatheredboho.com · outside the top 100k

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• 5★2026-08-03

  We are redo fans! Helpful support team and great app/tools.

  Shorties Golf · golfshorties.com · top 100k store

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• 1★2026-08-03

  *Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!! Below was my initial review: It is the easiest app to use specifically for what we needed and the good part is that we have to contact support and we have received the reply instantly and also onto my surprise the AI bot is a real responsive and it is also very helpful but of course I needed a bit more help and a person and the chat and in less than 2 minutes everything was sorted so I definitely recommend this app.

  Plates and Cutlery · platesandcutlery.com · outside the top 100k

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• 5★2026-07-31

  JY was very quick and helpful! I appreciate this timeliness as I needed my issue resolved quickly.

  MOOD · moodjewelryco.com · outside the top 100k

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• 5★2026-07-30

  redo is one of the best softwares we work with simply because the team is amazing.

  Wild Junkie · wildjunkieboutique.com · top 100k store

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• 5★2026-07-29

  Redo has made it easy for customers to create returns themselves!

  Knife Depot · unranked store

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• 5★2026-07-29

  JY Ferry provided extremely quick and cogent support, after we had questions regarding the recent pricing scheme changes. Overall, Redo has been a time and money saver for us, even though we only use it for returns and exchanges. We're a small company, so when a customer (or one of our employees) uses Redo to initiate a return, it saves us time and effort better spent elsewhere. I do wish that discounts used in the original order would be automatically applied to exchanges, but that is my only suggestion. Otherwise, the service works great and their customer service is admirable.

  Kala Brand Music Co.™ · kalabrand.com · top 100k store

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• 5★2026-07-28

  Helped resolve the problem quickly and effectively. They were very kind and patient throughout the process, providing pictures and clear instructions that walked me through each step. Their guidance made it easy to understand what was happening and helped ensure the issue was resolved smoothly. I really appreciated the support, communication, and effort they put into helping find a solution.

  RG · shoprg.com · top 100k store

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• 5★2026-07-28

  Cade and Samuel were super helpful - thank you for the quick response and actions to help my checkout area!

  TriRig · tririg.com · top 100k store

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• 5★2026-07-27

  The support team is very responsive and has been extremely helpful during our transition.

  GAIDAMA · gaidama.com · top 100k store

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• 5★2026-07-24

  The REDO team has been fantastic to work with. They truly took the time to understand our business, needs, and goals, and helped us find the right solutions. They are always responsive whenever we have questions and have provided excellent support throughout the entire process. Overall, REDO is a great company to work with, and we would highly recommend them to anyone looking for this type of service.

  Groundz.com · groundz.com · top 100k store

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• 5★2026-07-22

  Keppner was so helpful and efficient! Thank you so much for your great customer service!!

  Freshly Picked · freshlypicked.com · top 10k store

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• 5★2026-07-22

  Located the issue quickly. The issue was resolved even faster.

  Buffbunny · www.buffbunny.com · top 100k store

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• 5★2026-07-20

  Contacted support to make some changes to Redo set up on our website. Mason was prompt in making the changes I requested. Great Support

  Kat and Ko Clothing · www.katandko.com.au · outside the top 100k

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• 5★2026-07-17

  Alec was awesome! He got on a call with me right away and helped answer all of my questions.

  Notace · notace.com · top 100k store

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• 5★2026-07-17

  Keppner from Redo was very attentive, helpful and quick to resolve!

  jadeswim · jadeswim.com · top 100k store

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• 5★2026-07-16

  REDO has been a vital part of us being able to efficiently manage our stores returns. Their support when issues pop up has always been great.

  Parfait Lingerie · parfaitlingerie.com · top 100k store

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• 5★2026-07-13

  Redo is great! Their customer service is super helpful and responsive - any time we have a question they are on it!

  RunLessWire · runlesswire.com · top 100k store

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• 5★2026-07-07

  I've been really happy with Redo over the past 6 months! The dashboard is easy to use and the support team has been very helpful.

  Carla Kiley Collection · carlakileycollection.com · outside the top 100k

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• 5★2026-07-07

  Redo is very collaborative and quick to jump in and help our team set up and customize our flows.

  Equip · www.equipfoods.com · top 10k store

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• 5★2026-07-06

  We onboarded with Redo recently after years of trying other returns partners. So far, we are feeling really confident. They seem to have a solution for everything and were excited to help us integrate and get launched! Their support team has been able to quickly hop in and help with all outstanding items.

  HAMMITT · www.hammitt.com · top 100k store

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• 5★2026-07-06

  I think the team is one of the most impressive aspects of this company - they are all genuinely invested in helping your company succeed. While my operation is super small, they still have given me a level of support and attention that is leagues beyond anything else I have ever downloaded from Shopify. Given my store and our needs, I have mostly just experienced them from an Order Tracking, Order Editing, and then slowly getting into the marketing side. I love that its a one-stop shop as well. Support crew is a really great blend of AI and human involvement, in my opinion. Definitely recommend these guys and the Redo app in general!

  Mosswood Bakery · www.mosswoodbakery.com · outside the top 100k

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• 5★2026-07-02

  Great company, great support, great software. Mason was very helpful and resolved my inquired in a timely manner. Highly recommend this company.

  Footology · footology.co · top 100k store

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• 5★2026-07-02

  I appreciate Hayden's assistance. Very efficient and I like how our feedbacks are being heard which makes everything convenient.

  Swim2000 · www.swim2000.com · top 100k store

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• 5★2026-07-02

  I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace. P.S. It is now a year since we started using REDO for returns, and I just want to confirm that I am really happy with the performance and how the app operates; they keep looking how to improve, and customer support is so fast and helpful!

  MagicLinen · magiclinen.com · top 10k store

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• 5★2026-07-01

  The team at Redo is super helpful at getting everything set up and will help tailor everything to your needs for your business. They are very upfront and forthcoming with any information. Highly recommended

  Suburban Ski and Bike · suburbanskiandbike.com · top 100k store

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• 5★2026-07-01

  Konnor was able to help me with an issue that has been bothering me for a while, thank you so much!

  Embrace The Heat · embracetheheat.com · outside the top 100k

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• 5★2026-07-01

  I work for an apparel company and use Redo for all we do. Mason helped me out with some bugs I was experiencing and it was much appreciated! He was as prompt as he could be with a high volume of requests. Seth is also a legend and is incredibly responsive to our many, many requests. Thanks a ton!

  Imperfects · imperfects.com · top 100k store

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• 5★2026-07-01

  We have had a great experience using Redo. We are a Shopify Plus store and use Redo for Shipping, Returns and Marketing. They have been very responsive with support and adding new integrations as needs arise.

  Elevé Dancewear · elevedancewear.com · top 10k store

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• 5★2026-07-01

  Mason from the Redo support team was incredibly helpful when we were migrating our email list from Klaviyo. He jumped into the chat fast and got everything sorted quickly. The app itself has been great for our Shopify store — handles returns, email marketing, and more all in one place. Highly recommend!

  Creations of Christ · creationsofchrist.com · outside the top 100k

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• 5★2026-07-01

  We use ReDo across several aspects of our business including Returns, Customer Support and Checkout Conversion testing. ReDo team is very responsive and always available to support with any issues. Elijah from their support team is an all-star.

  Bleuet · unranked store

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• 5★2026-06-30

  Absolutely love this app! Installed for a couple of my other stores not too long ago and it has been a game changer. Customer support is also amazing!

  Printed Ambition · printedambition.com · outside the top 100k

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• 5★2026-06-30

  Dallin was so easy to work with! Can’t recommend enough. He helped me above and beyond with my online store!

  SkinSaintKate · skinsaintkate.com · outside the top 100k

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• 5★2026-06-30

  Elijah F. has been incredibly responsive, knowledgeable, and kind to work with. He took the time to explain everything clearly and made the entire process easy and stress-free. His professionalism and willingness to help are greatly appreciated, and he's a valuable asset to have access to. Thank you for all of your help!

  Proline Range Hoods · prolinerangehoods.com · top 10k store

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• 5★2026-06-30

  Redo is an amazing and seamless company to work with!!! my two favorite employees are Hayden and Nik Eckman.

  Romp Stomp · rompstomp.com · outside the top 100k

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• 5★2026-06-30

  Redo's shipping software has been a total game changer for my business. As an owner operator my time is so limited and Redo has not only improved my business but given me time back. Love working with Redo. Dallin has been incredible to work with.

  The Sunless Bar · thesunlessbarcollective.com · outside the top 100k

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• 5★2026-06-30

  We have experienced a few challenges along the way, but Bekim and Cade have consistently stepped up to help resolve them. Bekim has dedicated a great deal of time to making the changes we've requested and ensuring that issues are corrected. What stands out most is that when your team recognizes an issue is on your side, you take ownership of it and work to make it right. Rather than passing responsibility, you address the problem directly. That level of accountability is something that is becoming increasingly rare in business today, and it aligns with the values we strive to uphold in our own company. We appreciate the partnership we are building with REDO and look forward to many successful years of working together. Thank you for your continued support.

  RuffLand® Performance Kennels · www.rufflandkennels.com · top 10k store

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• 5★2026-06-29

  Redo has been one of the best martech additions to our business. Justus, Austin, Seth, Konnor, and others have been lifesavers day in and day out.

  Lucid · lucidmattress.com · top 10k store

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• 5★2026-06-29

  started using redo not so long ago so I’m still getting familiar with everything. So far, it’s been a great experience, with the normal bumps and questions that come along with introducing a new app. The biggest standout has been the support — Alec and the team are truly A++. They are always patient, helpful, and go above and beyond to help resolve any issues and answer every question. Really appreciate the level of service and support!

  Hosiery4less · hosiery4less.com · outside the top 100k

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• 5★2026-06-26

  I had a great experience with Redo. Their customer service is amazing and probably one of the most responsive teams I've dealt with. Every time I had a question, they replied incredibly quickly and were genuinely helpful instead of sending generic responses. It's refreshing to work with a company that actually communicates well and makes resolving issues so easy. We are excited to continue our partnership with them!

  Stoggles, Inc. · stoggles.com · top 10k store

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• 5★2026-06-26

  Redo is a great return portal solution, and their support team is excellent. It has made the returns process much easier for our customers while also helping us move towards a paperless experience. I would definitely recommend it!

  Shoe HQ · www.shoehq.com.au · outside the top 100k

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• 5★2026-06-25

  Redo has been great for our returns coverage, but the customer service really stands out. We had some updates needed to the widget placement, wording, etc. and Emry was so helpful. She made those changes immediately and made it so easy.

  Formalist · formalist.com · outside the top 100k

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• 5★2026-06-25

  As a small business owner, there are countless things to juggle, and returns and exchanges can quickly become time-consuming. Redo has made that process so much easier for both my team and my customers. I launched my online women's boutique less than a year ago, and having a solution like Redo in place has given me one less thing to worry about while growing my business. The experience has been seamless, and it's helped create a better post-purchase experience for my customers. Dallin Orchard was awesome in helping me get set up! Highly recommend Redo to any business owner looking to simplify returns and exchanges!

  Poppy and Pansy · poppyandpansy.com · outside the top 100k

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• 5★2026-06-25

  Redo was incredibly patient with Small Town Girl Boutique while we worked through some checkout button issues on our Shopify store. Their team stayed with us every step of the way, answered our questions promptly, and made sure everything was working correctly before considering the job done. They went above and beyond to help us troubleshoot the issue, and their customer service was exceptional from start to finish. We truly appreciate their dedication and highly recommend Redo to any Shopify store looking for excellent support!

  Just a Small Town Girl · smalltowngirlsc.com · outside the top 100k

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• 5★2026-06-24

  Efficient and helpful

  HockeyStickMan · www.hockeystickman.com · top 100k store

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• 5★2026-06-24

  Exceptional Support from KONNOR. I recently encountered a complex issue on the website, I was stuck, however KONNOR from the support team made it his mission to provide a resolve. He resolved all issues and went above and beyond to provide me with custom code for a 3rd party app we use. Five stars without a doubt!

  Milwaukee Motorcycle Clothing Co · milwaukeemotorcycleclothing.com · top 100k store

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• 5★2026-06-24

  Really positive experience so far. We've been using the package protection service and it's been running smoothly. The onboarding team was patient, attentive, and took care of everything we needed. When an issue came up recently, Keppner from support stepped in and handled it quickly. Highly recommend!

  Leg Avenue · www.legavenue.com · top 10k store

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• 5★2026-06-24

  Redo has been a game changer for shipping orders and has an amazing interface for customers to initiate returns and exchanges. The team is every helpful and responds to questions or concerns with lightning speed. Wish we would have had Redo years ago!

  RUFSKIN® · www.rufskin.com · top 100k store

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• 5★2026-06-24

  I can't explain how much help Redo has been! We recently worked with Alec thinking something was wrong with our site, it had nothing to do with Redo yet he still helped us out anyways and got our site working great! We love Redo and everything it has to offer and how kind and hard working there team is and how willing they are to help no matter what! Thank you Alec for all of your help!

  KAXI.co · www.shopkaxi.com · outside the top 100k

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• 5★2026-06-23

  Our team had an urgent request, and Hayden jumped right in without missing a beat! He was incredibly helpful and made sure everything got done quickly and smoothly.

  Kittenish Online · kittenish.com · top 100k store

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• 5★2026-06-23

  Redo has been an extremely helpful app for our boutique! Every time we have a question or need help utilizing redo, their customer service has been excellent!

  The Collection TX · thecollectiontx.com · top 100k store

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• 5★2026-06-23

  We’ve been using the Redo returns portal to manage our returns and exchanges, and it has significantly improved the overall customer experience and internal workflow. The platform is intuitive, easy to implement, and helps centralize all return and exchange requests in one place, which reduces manual handling and back-and-forth communication. Cade was also incredibly helpful in clarifying everything and making the necessary adjustments for us.

  American Bench Craft · americanbenchcraft.com · top 100k store

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• 5★2026-06-22

  Great support for our business and a lot of customization for our products!

  Yardsale Equipment Company · shop.yardsale.day · outside the top 100k

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• 5★2026-06-22

  Support is super helpful and quick to respond. Overall very pleased so far!

  SKATIE · skatie.com · top 10k store

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• 5★2026-06-19

  Mason helped me understand the new EU Withdrawal rules; his explanation was exactly what I asked for, greatly detailed, and he answered my specific questions with precisely what I needed to know. 5/5 - would seek help with byzantine EU legislation explanations again

  TOM BIHN · www.tombihn.com · top 10k store

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• 5★2026-06-19

  Redo has been one of the best operational decisions we've made. Their team is incredible to work with. They're responsive, knowledgeable, and genuinely invested in helping businesses succeed. Since implementing Redo, we've been able to consolidate multiple tools and services into a much more streamlined tech stack, making our operations more efficient than ever. Not only has Redo simplified our workflow, but it's also saved us thousands of dollars while improving the experience for both our team and our customers. The platform continues to evolve, and the support team is always there when we need guidance or ideas for optimization. As a business that ships products every day, I can't recommend Redo enough. I've been singing their praises to virtually every business owner I know, and many have already made the switch after seeing the results we've achieved. If you're looking to reduce costs, improve efficiency, and work with a team that truly cares, Redo is an easy recommendation.

  Linda's Electric Quilters · lindas.com · top 10k store

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• 5★2026-06-18

  Just started using as we were looking to add instant checkout to our site. Support has been very helpful and dedicated to helping us with setting up the app and making some adjustments. Looking forward to continuing to work with them and we recommend.

  Bon Bini · www.bonbinigifts.com · outside the top 100k

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• 5★2026-06-17

  Redo's support team goes above and beyond anytime we have a question or issue. I would highly recommend their services to any Shopify merchant.

  American Ostrich Farms · www.americanostrichfarms.com · top 100k store

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• 5★2026-06-17

  I've had a great Redo experience! They are super willing to jump on a call and help troubleshoot. I had a call with Tyler and Mason this morning, and they helped me work out any issues I had! System works great and really does A LOT! I use Redo for shipping, returns, and marketing! Would recommend!

  Eclectic Ruby Red · unranked store

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• 5★2026-06-17

  Our store transferred from Loops to Redo and we have been very happy with the customer support and the returns portal functionality itself. The redo team takes on the engineering work for reformatting the checkout button to our liking. We are super grateful for everything the redo team has done for us. They helped a lot with troubleshooting complicated market pricing issues when shopify made their recent markets updates and were able to rectify our issues rather quickly. Customers also mention the return and exchange process is superior to Loops, and the recurring cost was removed due to redo's pricing structure. Thanks Redo!

  GB Wear · graciebarrawear.com · top 10k store

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• 5★2026-06-17

  We've only recently been onboarded with Redo, but our experience so far has been excellent. Carson has been incredibly responsive and helpful throughout the process, always quick to answer questions and provide support when needed! One of the biggest concerns when implementing a new platform is whether you'll continue to receive assistance after signing up. It's been reassuring to know that Austin, Carson and the Redo team have remained engaged and readily available to help us navigate onboarding and beyond. We're excited to continue working together and appreciate having such a responsive partner.

  TA3 · ta3swim.com · top 10k store

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• 5★2026-06-16

  REDO has the best customer service ever!!!

  The Ceremony Club · theceremonyclub.com · top 100k store

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• 5★2026-06-16

  The best team. Always responsive and willing to help. Especially love that they take all of your requests into consideration when building out a feature. Nothing better than a company that values UX and aesthetics!

  Glamour Farms Boutique · glamourfarms.com · top 100k store

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• 5★2026-06-16

  We've had a great experience with Redo. Their team always provides helpful, detailed answers. The instructions they provide as well are clear and easy to follow, making the entire process smooth and efficient. Their professionalism and responsiveness make them a reliable partner, and we appreciate the excellent support they consistently deliver. Thanks Redo Team!

  Upseat · theupseat.com · top 100k store

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• 5★2026-06-15

  REDO is a game-changer for our business. They have multiple tools/products that help our bottom line grow. Their Recover product is a game-changer. Don't forget to ask them to get that set up for you. ZERO upfront cost/risk.

  No Name Supplements · nonamesupplements.com · outside the top 100k

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• 5★2026-06-12

  Flexible, future-forward, and ever-growing solution with excellent support.

  Alvies · alvies.com · top 100k store

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• 5★2026-06-12

  Redo has been a game-changer for our business. It has taken so much of the work and stress out of managing returns and exchanges.

  Craft Closet · vinylcraftcloset.com · top 100k store

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• 5★2026-06-11

  Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own. That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

  Violate The Dress Code · violatethedresscode.com · top 100k store

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• 5★2026-06-10

  We have never looked back after signing on with Redo. Places our customers first in the whole process.

  The Horse AU · www.thehorse.com.au · top 100k store

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• 5★2026-06-10

  Their customer service is top notch. Emry went above and beyond to get all my questions answered.

  Mod Rose Boutique · www.modroseboutique.com · outside the top 100k

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• 5★2026-06-10

  So grateful for this team! They work around the clock to make things happen. never once had a bad experience with their team. Great team and great product!

  Elan Pure · elanpure.com · outside the top 100k

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• 5★2026-06-09

  Cade fixed our problem right away

  JessaKae · jessakae.com · top 10k store

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• 5★2026-06-09

  Redo's returns workflow helps automate a lot of the manual steps, making life much easier. All for a reasonable price, and with great customer service!

  Remy Devourie · unranked store

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• 5★2026-06-09

  I cannot say enough about Redo. It's extremely easy to use, packed with helpful features, and their Support Team is hands-down the best I've ever encountered. They are always responsive, knowledgeable, and ready to help with any questions or issues. We are very happy with our experience and look forward to a long relationship with the Redo team.

  Kasandrinos International · www.kasandrinos.com · top 100k store

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• 5★2026-06-09

  Team is super easy to deal with and they are constantly checking in with you to make sure that you are doing ok and there is no issues happening. Henry helped us out in setting up the AI helper tool for our emails. Very easy and efficient.

  Rival Boxing Gear USA · rivalboxing.us · top 10k store

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• 5★2026-06-09

  Redo has been a great tool for our Shopify store. We use several of their features across our business, and it has helped make our customer experience smoother and more efficient. The biggest standout for us is their actual U.S.-based support. Their team is responsive, helpful, and easy to work with, which makes a huge difference when you need quick answers or help getting things dialed in. Overall, Redo has been a solid partner and a great app for our store. Highly recommend.

  Cali Raised LED · caliraisedled.com · top 100k store

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• 5★2026-06-08

  Cade Peterson from Redo was very helpful in taking care of our urgent backend Request Great experience overall!

  Shock Surplus · www.shocksurplus.com · top 100k store

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• 5★2026-06-08

  super easy and great customer service. makes returns much easier!

  Jaxe + Grace Boutique · www.jaxeandgraceboutique.com · outside the top 100k

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• 5★2026-06-08

  I had a few issues starting up with Redo. I spoke to Mitch and Carson at first and they were really nice but I wish I had more frequent follow up communication. Ultimately, I was left with issues not being resolved. BUT, KONNOR came to the rescue! Konnor really turned my experience around and was able to fix all of my problems and technical issues quickly. I really appreciated that he would follow up with me via email on every step so that I knew that progress was being made. Had it not been for Konnor, I'm not sure we would still be a Redo customer. But, now we are a Redo customer for life! Thank you Konnor.

  Rust & Cinder · rustandcinder.com · top 100k store

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• 5★2026-06-08

  Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

  Common Faith · commonfaith.shop · outside the top 100k

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• 5★2026-06-05

  Customer service has been great. Performance has been great. Easy to install, and easy to work with. Would recommend to anyone!

  Blauer Board Shop · blauerboardshop.com · top 100k store

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• 5★2026-06-05

  Really good service with great staff. Nickolaus has been really patient with all my questions.

  Vow Studio · vowstudio.com.au · outside the top 100k

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• 5★2026-06-05

  We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around. Quick shoutout to Mason — ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun. Highly recommend if you're evaluating returns platforms.

  Zorali · www.zorali.com · top 100k store

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• 5★2026-06-04

  We started using REDO for returns, and we have added more and more of their products along the way because of the amazing support and ease of implementation.

  Otteroo · otteroo.com · top 100k store

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• 5★2026-06-04

  We are new customers to Redo platform and I have to say our experience has been nothing short of amazing! We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. Greg from the tech support team rolled up his sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done. That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

  Carbon38 · carbon38.com · top 10k store

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• 5★2026-06-04

  The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.

  The Sak · www.thesak.com · top 100k store

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• 5★2026-06-03

  Great service. Support team is also very helpful.

  Everyday Better Club · everydaybetterclub.com · outside the top 100k

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• 5★2026-06-03

  Hayden was amazing! He fixed my issue and kept me informed! Great customer service!

  Elle & Beck's Lifestyle Boutique · elleandbecksboutique.com · outside the top 100k

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• 4★2026-06-03

  Getting up to speed with Redo has been pretty easy! I like how customizable the system is. And they have wonderful support!

  Christy Dawn · christydawn.com · top 10k store

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• 5★2026-06-03

  Great service has made our return process a lot simpler for us and our customers. Customer service is also really easy to work with

  Pro Bike Supply · www.probikesupply.com · top 100k store

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• 5★2026-06-02

  We have had a great experience working with Redo support! The agents are professional, responsive, and extremely helpful throughout the process. They took the time to answer our questions, provide clear guidance, and ensure everything was handled smoothly. We truly appreciate the excellent customer service and support. Thank you!!

  Big Ass Luxuries · bigassluxuries.com · top 100k store

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• 5★2026-05-29

  Redo has been a great help for us in streamlining the return/exchange process. Just recently added the disputes program as well. When we have had questions support has been great and super easy to work with.

  My-Happy Feet - The Original Foot Alignment Socks · www.my-happyfeet.com · top 100k store

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• 5★2026-05-27

  We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand. A special shoutout to Alec from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution.

  KTM Twins · ktmtwins.com · top 100k store

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• 4★2026-05-26

  have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

  Goldie Swimwear · goldieswimwear.com · top 100k store

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• 5★2026-05-25

  Mason was super helpful and very quick to respond and help us! Thanks, Mason!

  Lola & Tae · lolaandtae.com · outside the top 100k

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• 5★2026-05-25

  Incredible app. We've been in business for a few years, manually emailing return instructions to customers around the world. I've won so much time back by using Redo. It was so easy to get set up, their team does it all for you. Now, it's literally 1 click for the team to process returns and exchanges when they come through and their system does all the rest. I even waited to write this review so that I wasn't writing it based on initial smoke and mirrors. Genuinely impressed by the whole experience.

  Mestiza Filipina · mestizafilipina.co · top 100k store

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• 5★2026-05-25

  REDO has made my job so much easier managing orders and returns. Very rarely is there an issue with the system, but when there is, their online support team is quick to help look into it and resolve any problems. Great customer service and the application itself is very easy and straightforward to use.

  heel boy · heelboyus.com · top 100k store

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• 5★2026-05-22

  Alec is amazing, quick to respond.

  Joyfolie · www.joyfolie.com · top 100k store

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• 5★2026-05-21

  Great customer service! Our team has really liked this app so far for our returns and exchanges

  Iksplor · iksplor.com · top 100k store

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• 5★2026-05-21

  We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.

  Sallie Tomato · sallietomato.com · top 10k store

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• 5★2026-05-21

  We’ve been using Redo for a while now and it’s been a great experience. The platform is easy for both our team and customers, and it has really improved our returns process. Their support team is always responsive, helpful, and quick to resolve any issues.

  Inaka Power · inakapower.com · top 10k store

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• 5★2026-05-20

  The CX team is so helpful and quick! They get all my issues resolved so easily! The Redo team is always the best!

  RAT BOI · ratboi.com · top 100k store

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• 5★2026-05-20

  Honestly we didn't expect an app to make this big of a difference but here we are. Redo has completely changed the way we run things. It's packed with features and everything just works. And their support team is something else. Cade specifically has been an absolute wonder. Can't recommend it enough.

  EPHES · shopephes.com · outside the top 100k

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• 5★2026-05-19

  Emry and plenty more have been a lovely help maneuvering around the setup phase :)

  ACA · www.acadancewear.com · outside the top 100k

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• 5★2026-05-19

  Will was great. Very helpful and listen to what I need to get done. I will say the AI makes it hard to get through to talk to someone. But other than that. Good deal. Thank you Will.

  Kifaru Intl · kifaru.net · top 100k store

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• 5★2026-05-19

  We have been using Redo for 2 years now and it has been a great experience using it. Their team is super helpful with quick answers whenever you need them, shootout Alec! Thanks

  HalloweenPartyOnline · halloweenpartyonline.com · top 100k store

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• 5★2026-05-19

  We have been extremely happy with our experience so far. The team and customer support have been some of the best we’ve worked with — responsive, attentive, and genuinely invested in finding solutions that work well for both our team and our customers. Since we offer personalized products, exchanges have historically been a pain point for us. While there are still some limitations, the Redo team has been proactive in finding workarounds and continuously improving the overall experience. It’s clear they understand the common challenges brands face and are building the platform with both the customer and internal team experience in mind. A huge shoutout to Zach, for being incredibly hands-on throughout the setup process, making sure everything fits our needs, and always taking the time to walk through questions and solutions with us. Samuel has also been fantastic on the customer support side — responsive, helpful, and great to work with throughout the process.

  Give'r · www.give-r.com · top 100k store

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• 5★2026-05-19

  By far one of the best return support platforms we’ve used. After more than 10 years in e-commerce, returns have always been one of the more complex and time-consuming parts of the business. We’ve tried several expensive returns apps over the years, but Redo has genuinely stood out. They’ve identified a real gap in the market and continue to execute it exceptionally well. We’ve been using Redo for over 14 months now, and honestly, we haven’t even considered looking elsewhere. The support team has also been incredible — Cade in particular has always been proactive, personable, and genuinely helpful. You can really feel that they care about their customers and are constantly looking for ways to improve the experience. We’re excited to see all the new products and features they continue to roll out. Overall, we highly recommend Redo.

  Rooh Collective · www.roohcollective.com · outside the top 100k

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• 5★2026-05-19

  Redo has been amazing to work with! Their team is always quick to respond, very helpful, and easy to contact whenever assistance is needed. Every time we’ve reached out, they’ve been professional, friendly, and efficient in resolving any issues or questions. It’s great to have a support team that’s reliable and genuinely cares about helping their customers. Highly recommend!

  Gobi Heat · gobiheat.com · top 10k store

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• 5★2026-05-18

  Very quick and easy help! Will was super helpful!

  Perfect Locks · www.perfectlocks.com · top 100k store

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• 5★2026-05-18

  Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!

  Albion Fit · albionfit.com · top 10k store

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• 5★2026-05-18

  We started using Redo for returns, but now we use many apps in their suite of products. While the point of contact hasn't always been clear whenever we have issues, they've been quick to sort things out or upfront with where features stand for future development. I mainly use support and returns, and have nothing but great things to say about Samuel and their support team!

  Fortress · fortress.shoes · top 100k store

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• 5★2026-05-15

  Redo has been great so far and their customer service and onboarding cares a lot! Streamlined our returns and warranties, woohoo.

  ADV · shopadv.net · outside the top 100k

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• 5★2026-05-15

  Redo has really relieved a lot of the customer service load. Their team is helpful and work hard to resolve any issues that come up, including creating new work-arounds so we can use other apps along with Redo.

  Perk Energy · perkenergy.com · top 100k store

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• 5★2026-05-13

  Having a self service portal for our lifetime warranty with Redo has been a significant improvement to our customer experience. They have responded quickly to me as we have had changes as we get up and running on the system. Overall, a good platform for returns, exchanges, and warranties with a lot of functionality and customizability.

  Bullstrap · bullstrap.co · top 10k store

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• 4★2026-05-13

  Our company has been using Redo, over the past 2 years and we love how dynamic and robust the platform has become. There are ton a features that can help optimize your business and website in a variety of ways. There are always things that can be better, but I would say the team is very attentive and considerate of their customers needs!

  Mito Red Light · mitoredlight.com · top 10k store

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• 5★2026-05-12

  Great product with tons of features!

  ROOLEE · roolee.com · top 10k store

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• 5★2026-05-12

  Cade is the best! Cade was incredibly helpful and quick to respond throughout the entire process. He took the time to look into our issue and made sure everything was properly updated on the backend for our store. We really appreciate the great customer service and support!

  Annie Finch Boutique · anniefinchboutique.com · outside the top 100k

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• 5★2026-05-12

  Redo has been a gamechanger for us. It's streamlined our returns/exchanges/warranties service, cutting down our time spent actioning these, and making the process more simple and accessible for our customers. Mason and Lauren have been amazing support for us in getting everything set up, helping us with any questions/issues and making tweaks along the way to suit our products/service offering - super responsive, solutions-focused and just great to work with. Thanks team!

  Natty Workwear · www.nattyworkwear.com · outside the top 100k

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• 5★2026-05-12

  We've been with Re-do for fulfillment for about 6 months now and even added on their returns platform. We are very happy with the customer and back end interface, and overall what the systems can do. Most of all, we are very satisfied with the re-do team and how helpful and informative they are. Any questions we have, they are immediately there to help!

  Kyrgies · kyrgies.com · top 100k store

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• 5★2026-05-12

  Great experience with Redo! They have been a lifesaver when it comes to returns and exchanges. Their fast service and quick turnaround times have really helped improve our overall workflow and efficiency. Reliable, professional, and easy to work with!

  House Of Blanks · www.houseofblanks.com · outside the top 100k

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• 5★2026-05-12

  We've been on and off Redo for the past couple of years, and the platform has come a long way since we came back. The returns and exchanges flow is clean, but what really sets them apart is the support team actually responsive, actually helpful. Their competitors in this space have essentially non-existent customer service, so this alone is worth the switch. Recommended for any Shopify brand serious about post-purchase experience.

  Wick of Hope · wickofhope.com · top 100k store

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• 5★2026-05-08

  Alec was very helpful and efficient - resolved my issue promptly. As for REDO is one of, if not he best all rounded returns app available on the market. Looking forward to seeing what other features my company access.

  LABEL ANON · unranked store

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• 5★2026-05-08

  Alex and Mason have been such a great help! Redo has really streamlined our returns, warranty, and shipping claims processes. It saves so much time when these processes are automated, and on top of that the systems and flows are so customizable and small-business friendly! We've also noticed that it helps customers feel more secure shopping with the option of easy returns, especially in the shoe business. Redo has already been a great success, and I'm looking forward to continue working with them!

  Rackets & Runners · racketsandrunners.ca · top 10k store

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• 5★2026-05-08

  We run multiple Shopify stores, and this is one of the few apps that we install on every one. It actually delivers. Returns and exchanges are now automated, clean, easy for customers, insanely less expensive, and way less of a time drain on our team. Customers get a better experience, we keep more revenue, it just works. Support is where they really separate themselves. Mason is a machine. Fast responses, real solutions, no runaround. Every issue we’ve had gets handled quickly and correctly. If you’re running a Shopify store and still dealing with returns manually or with a clunky system, you’re wasting time and money. Install Redo and move on.

  Milwaukee-Flannel-Shirts · unranked store

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• 5★2026-05-07

  Great app and even better people.

  Indigo Blue · indigobluellc.store · outside the top 100k

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• 5★2026-05-07

  Thank you for your support and service - Mason was very helpful!

  CocoBlanc. · cocoblanc.com · top 100k store

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• 5★2026-05-07

  Will was super helpful today. My problem was solved quickly.

  Tula Hats · www.tulahats.com · top 100k store

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• 5★2026-05-07

  Very good app, easy to use, and the explanatory videos are very helpful. Whenever I’ve needed assistance, the support team has always been very kind and helpful. It has made managing our store and customer service much easier. Highly recommended!

  Maria Victoria · www.mymariavictoria.com · top 100k store

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• 5★2026-05-06

  This review is for Redo's customer service. Not the app itself. But I had a great experience with their customer service team. Will is the agent I worked with and he helped me resolve a pretty big issue quickly and we very responsive. 5 Stars for their CS team!

  Viori · viori.com · top 10k store

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• 5★2026-05-06

  Amazing, how many things Redo can take on for you while saving you tons in the process. Great reps and engineers always available to assist. Thank you!

  Maverick Abrasives · www.maverickabrasives.com · top 100k store

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• 5★2026-05-06

  We’ve been using Redo for over a month now, and the experience has been very positive for our CX team. As with any platform, minor issues still come up from time to time. Especially early on. But what really sets Redo apart is how they handle them. Their response time is consistently quick, and even better, their resolution time is just as impressive. The support team is always friendly, proactive, and genuinely happy to help, which has made a big difference in our day-to-day experience. They’ve helped turn what started as a bit of uncertainty into something that now feels smooth and reliable. Overall, great support, fast resolutions, and a team that truly cares; taking us from “not sure” to “awesome!”.

  ANA LUISA · checkout.analuisa.com · outside the top 100k

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• 1★2026-05-05

  Aggressive AI Chatbot refuses to answer my questions. Don't use this app.

  BECCA By Rebecca Virtue Swim · beccaswim.com · top 100k store

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• 5★2026-05-05

  We've been using Redo for a few years now at this point and I'm so happy with them! It's a smooth experience for our customers and if there's any issues on the back-end side of things, their support team is responsive and quick to find a solution. I would recommend them to anyone!

  Copper Pearl · copper-pearl-2.myshopify.com · top 100k store

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• 5★2026-05-01

  Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!

  The Wires Zone · www.thewireszone.com · top 100k store

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• 5★2026-05-01

  We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!

  TransformHQ · transformhq.com · top 100k store

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• 5★2026-05-01

  We switched to Redo to get off manual returns and it's been worth it. Setup was straightforward, the platform is easy to navigate, and the support team has been great whenever we've needed them. Definitely recommend, saving us a bunch of time!

  WORKLAD · worklad.com.au · outside the top 100k

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• 5★2026-04-30

  Redo has been extremely helpful for our CX team and for our customers! We've been working with them for almost two years now, and we are very happy with the service that's been provided. We haven't had any negative interactions, and their team is always willing to help find a resolution. I would absolutely recommend Redo for your business!

  Beast Health · thebeast.com · top 10k store

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• 5★2026-04-30

  Redo has been one of the best apps we have installed. Everybody at the company is great to work with and the product works very well. Support is quick, thorough and extremely helpful. Highly recommend!

  KicKee Pants · www.kickeepants.com · top 100k store

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• 5★2026-04-29

  We recently started using Redo, and it’s already made a noticeable difference in our returns process. What used to be a more manual workflow is now much more streamlined, making things easier and more efficient for our CX team. The portal is intuitive and easy to navigate, both internally and for our customers, which has helped improve the overall returns experience. What really stands out is the Redo team—they’re incredibly responsive, helpful, and solutions-oriented. Anytime we flag an issue or have a question, they’re quick to jump in and work toward a resolution. Mason and Corbin in particular have been great to work with. Overall, it’s been a really positive experience so far, and we’d definitely recommend working with them.

  Cynthia Rowley · cynthiarowley.com · top 10k store

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• 5★2026-04-29

  We've been on Redo since August 2025, and there's a reason they stand behind their product. It's been a great success for both our customer service team and our customers. From launch to needing account help, the Redo team can't be beat!

  Panhandle Slim · panhandleslim.com · top 100k store

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• 5★2026-04-28

  Mason was awesome - helped us right away and made me laugh.

  Jennafer Grace · jennafergracecollection.com · top 100k store

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• 5★2026-04-28

  Been using Redo for a few months now after being introduced to them via Return Bear. Great software. Great team. Really pleased with the returns infrastructure. Special mention to Mason for great support :) thanks guys

  Almond Oak · shop.almondoak.com · outside the top 100k

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• 5★2026-04-28

  They offer a lot more than it says on the tin. We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

  Misty Mountain Gaming · mistymountaingaming.com · top 10k store

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• 5★2026-04-28

  I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently. What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease. I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.

  Woolroom · www.thewoolroom.com · top 100k store

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• 5★2026-04-28

  We’ve had a great experience using Redo so far. The platform goes beyond basic returns and really helps streamline the entire post-purchase experience—from returns and exchanges to customer communication and tracking. One of the biggest wins for us has been how easy it is to encourage exchanges and store credit instead of refunds, which has had a noticeable impact on retaining revenue. The interface is clean, and setup was straightforward, especially with the help of their support team. Speaking of support, that’s probably where Redo stands out the most. Their team is responsive, proactive, and genuinely helpful whenever we’ve had questions or needed adjustments. Overall, Redo is a strong all-in-one solution for brands looking to improve customer experience while optimizing returns and post-purchase operations.

  DailySale · dailysale.com · top 10k store

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• 5★2026-04-27

  We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner. This has now been re activated with the proper settings so bad people did not take advantage of the system. Thanks to the Redo team for investigating this and fine tuning our shopify store for West Coast Leather

  West Coast Leather · westcoastleather.com · top 100k store

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• 5★2026-04-25

  They really have great support team! The responsiveness and the support they gave us was really great.

  Bodily · itsbodily.com · top 10k store

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• 5★2026-04-24

  Love it!

  Alpine Butterfly Swim · alpinebutterflyswim.com · top 100k store

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• 5★2026-04-24

  Redo has been great! They have been easy to work with and just a message away for any questions or support.

  James Michelle · jamesmichelle.com · top 10k store

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• 5★2026-04-24

  Love working with the redo team! They're right in our slack and are always responsive and committed to a solution.

  Cosmo Technologies, Inc. · cosmotogether.com · top 10k store

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• 1★2026-04-24

  ★☆☆☆☆ We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience. We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement. We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.

  AXS · axessorize.com · outside the top 100k

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• 5★2026-04-24

  We've been using Redo since June 2024, and it's been a game-changer for our returns process. The entire team is incredibly responsive and helpful - anytime we flag an issue or have a question, they jump on it quickly and actually get it resolved. The portal has made returns way more efficient for our CX team and easier for our customers to navigate. Highly recommend working with them!

  Italic · qefqwed.sbs · outside the top 100k

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• 4★2026-04-23

  Some glitches, and limitations but overall works well and the team is extremely helpful.

  Brava Lingerie · www.bravalingerie.com.au · top 100k store

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• 5★2026-04-22

  We use Redo for returns, shipping claim, and labels for the past few months and have so far been loving it! Their team across all areas has been extremely helpful, responsive, and quick to hop on calls or emails to help us trouble shoot. I love how customizable the process is so we are able to tailor it most to what our customers need the most

  The Pretty Cult · www.theprettycult.com · outside the top 100k

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• 5★2026-04-22

  Fantastic app that makes returns and exchanges for us pretty seamless.

  Rebels of the Future · www.rebelsofthefuture.com · outside the top 100k

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• 5★2026-04-21

  I use redo for everything! Shipping, Emails, Texts, Returns and more! Its a one stop shop for everything the back end of Shopify lacks!

  Poppy Jane · poppyjaneco.com · top 100k store

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• 5★2026-04-21

  We've had a great experience working with REDO. Always responsive and willing to accommodate special requests.

  ro•sham•bo eyewear · www.roshambo.com · top 100k store

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• 5★2026-04-21

  Very pleased with their services! Easy for merchant and customer and their AI/human chat is always very helpful anytime I need it. Nickolaus was great. Thank you!!

  Woven Nook · wovennook.com · top 10k store

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• 5★2026-04-21

  We have been using REDO since the beginning of the year and are so pleased with this platform. It has made the order/return portal so much more efficient than our previous platform. I cannot say enough about the responsiveness of the support team as they are quick to respond and help get any issues resolved. They are very supportive of our needs.

  LA Dance Designs · ladancedesigns.com · top 100k store

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• 5★2026-04-20

  Would highly recommend this app. Have been using it for a year now. The team is super responsive. Very easy to work with them.

  Abacus Sportswear US · abacussportswearus.com · top 100k store

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• 5★2026-04-20

  The team at Redo have not disappointed. With our growth and expansions, we've been able to add Redo to a couple of stores now and implementation has been super smooth! That's also because of Cade for quick responses and for helping with some of the setup!

  Retro 1951 · retro51.com · top 10k store

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• 5★2026-04-17

  Thank you Mason! We've been using ReDo for a few weeks now and are still testing how it works for us.. it's been amazing. We wanted to adjust some of the verbiage on the portal to prevent any confusion for our clients and Mason was able to assist and fix it for us veryyy quickly! We're extremely satisfied with the software and team so far.

  ShopTheFinest · www.shopthefinest.com · top 100k store

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• 5★2026-04-17

  We have been using this app for a few months now, and it works great. It simplifies the return/exchange process for me, and customer support has been helpful and responsive when I have questions.

  Saint Ida · www.saintida.com · outside the top 100k

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• 5★2026-04-16

  Love this app and team!

  Cozy Clip® · thecozyclip.com · top 100k store

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• 5★2026-04-16

  We've been working with Redo since 2024 and they have been an amazing partner. They took the time to design a solution for us that automated a very manual task for my team and allows them to work on other things. Everyone we work with at Redo is super helpful and responsive, which we are so grateful for. 100% recommend!

  Summer Fridays · summerfridays.com · top 100k store

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• 5★2026-04-16

  We’ve been using Redo for a couple of years now and they've been amazing, shout out to Parker and team! Anytime we have a question or run into an issue, their team is super responsive, helpful, and quick to assist—they’re honestly a pleasure to work with! One of the things we appreciate most is how open they are to feedback; whenever we share suggestions or ideas to improve the experience for our team or our customers, they are always ready with a listening ear and will actually work to make it happen. We’ve seen several of our requests come to life, which has made a big difference in creating a more seamless process on our end and a better experience overall. The online portal has created noticeable efficiency in our processes and its easy for our customers to utilize, highly recommend!

  Andar · www.andar.com · top 10k store

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• 5★2026-04-15

  my issues were addressed and the agent attached a loom video to help us better understand the issue.

  Eric Javits · ericjavits.com · top 10k store

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• 5★2026-04-14

  Happy to have Mason from Support help us tweak and improve our service level this week. We are quite happy with Redo!

  Mephisto USA · mephistousa.com · top 10k store

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• 5★2026-04-14

  LOVE! Only wish I had found Redo earlier. I am saving so much money on returns, and my customers love the fact that for just $2.98 they can get free returns. Customer service is super responsive, the app is great and set up literally took less than 15 minutes.

  Skhoop of Scandinavia · www.skhoop.us · top 100k store

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• 5★2026-04-14

  Great SERVICE highly recommend Helping everyone even after hours Customer are very happy with this app

  Klade Children's Boutique · kladechildren.com · top 100k store

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• 5★2026-04-10

  The redo team has made our return process seamless. We are very happy with the customer support and overall partnership.

  WhyGolf · whygolf.com · top 100k store

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• 5★2026-04-10

  Carson was super prompt with his help and got all my concerns resolved right away! Thanks Carson!! :)

  Ripley Rader · ripleyrader.com · top 100k store

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• 5★2026-04-09

  Redo is amazing for keeping everything recorded and making returns so much easier for both us and customers, i especially appreciate Emry and the team at Redo that does a great job at helping answer any questions and navigate the site!

  King Ice · www.kingice.com · top 10k store

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• 5★2026-04-08

  Great app, great customer support. Highly recommended for serious Shopify brands.

  Sonix · shopsonix.com · top 10k store

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• 5★2026-04-08

  Nick was very efficient. He acknowledged the issue, explained the cause of the issue, and then implemented the fix.

  Kizik · kizik.com · top 10k store

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• 5★2026-04-08

  Redo has been the greatest addition to our website we could've ever asked for. Couldn't recommend an app any more to anyone. Super fast response times on anything we've needed help with, customized all settings to fit our website, and worked with our busy schedules to get things right as soon as we need it. Shoutout redo, they have a customer for life in us

  Jetties · jettiesco.com · outside the top 100k

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• 5★2026-04-07

  Great customer service!

  ANETIK · anetik.com · top 100k store

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• 5★2026-04-04

  Great customer service! I like how they keep adding more features!

  Boutique Rituals · boutiquerituals.myshopify.com · outside the top 100k

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• 5★2026-04-03

  The whole team and REDO are amazing. Abby, Preston, Colby, Seth, Austin, Cade, just fantastic. We have seen an increase in conversion since using REDO and will be using it for a long time in the future. Give this young company in Utah a chance.

  Tufina Official · unranked store

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• 5★2026-04-02

  Great app! Cade was very helpful today with answering my questions and getting me going in the right direction.

  B&C Unique Boutique · bcuniqueboutique.com · outside the top 100k

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• 5★2026-04-01

  Dallin at Redo was a fantastic help and came up with creative solutions to help us solve the issues we were having. We are very happy with Redo and the way it makes our lives easier as a Brand and working with our warehouse that is also using Redo.

  CROSSKIX · crosskix.com · top 100k store

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• 5★2026-04-01

  Great team who respond quickly. The onboarding was insanely easy and we are saving a lot of money in returns. We have been with Redo now using their Returns feature for 6 months, and have just now started using their Customer Service feature and have rolled over from Klaviyo to their CRM feature too. Everything in one place. Saving $$$ as Klaviyo was getting so out of control expensive. Redo's onboarding in these new features has been excellent, thorough and really easy to implement. Game changer for us.

  PetitBarcelona · unranked store

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• 5★2026-03-30

  I’ve used both Seel and Redo, and the Redo app has been incredible. The scheduled support blocks are so helpful when issues arise. Lauren assisted me in setting up my website exactly how I wanted it, and Mason was amazing at helping resolve another issue I had. Exceptional app with exceptional support!

  Be You Lifestyle Apparel · beyoula.myshopify.com · outside the top 100k

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• 5★2026-03-30

  Perfect app for easily handling all our returns and warranties! It's super easy to tailor to your business and customers needs and the team are extremely helpful and super fast at responding to questions!

  bored·george · boredgeorge.com · outside the top 100k

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• 5★2026-03-30

  I have been with REDO since they were very new in AUS and now I run majority of my features Emails, fulfilment, returns ect. Customer service is amazing the guys are always responding quickly with either the answer or they are actively finding a solution. I highly recommend REDO.

  COCOWILLOW · www.cocowillow.com.au · outside the top 100k

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• 5★2026-03-28

  We’ve had an outstanding experience working with Redo. Their customer service alone sets them apart, our team consistently receives fast, helpful responses at all hours of the day or night, weekends included. We initially partnered with Redo to create a customized returns portal years ago, which improved returns experience for customers substantially. Over a year later, we changed from exclusively CommentSold and integrated Shopify into our operations. We turned to Redo again to help manage what was a complex transition. Their team successfully unified our shipping into a single, streamlined system. From there, we upgraded to their automated shipping solution, which has been a game changer. Orders are intelligently routed to pickers in the most efficient path, allowing us to scan items as we pick to reduce errors. With over 100,000 square feet of warehouse space, this optimization has dramatically improved our workflow & problem orders. We’ve been able to scale down our employee count, and provide shipping faster then ever. Most recently, we’ve committed to their new inventory management system which is currently being implemented. Their team has been incredibly hands-on, customizing solutions to fit our exact needs and providing constant support on site for a week. I have no doubt they will also get this right and we will have better inventory accountability than we thought was possible. These are just the highlights, but Redo also delivers in many other areas as well to help with marketing, conversion, order protection, etc. They provide ongoing updates that continue to enhance functionality. The result has been measurable ROI through reduced operational costs, increased efficiency, and paths to real business growth. If you have the opportunity to work with their team, we have loved them all. For us it has outstanding from Suz, Hayden, Braden, Jaden, Aubrey, Will, Dan, Parker, Quinton and Aaron. But I at this point believe with every employee there, you’re in excellent hands. We can’t recommend Redo enough.

  Freckled Poppy · freckledpoppy.com · top 100k store

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• 5★2026-03-27

  Amazing customer support experience with Mason! Highly reccomend.

  Jupe NYC · www.jupenyc.com · outside the top 100k

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• 5★2026-03-27

  Awesome support from Skyler. He quickly jumped in to the call, understood complex scenarios and immediately fixed all of them. No wait time or to-fro exchange of emails. It is exceptional support from him. Thank you Skyler and Redo team .

  Kashkiya · kashkiya.com.au · outside the top 100k

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• 5★2026-03-27

  We switched to Redo for managing returns, and it's been a game-changer for us. The process is so streamlined that customers can handle their own returns while we manage manual processing without the usual headaches. What really impressed us was how easy it was to add exchanges to the mix. That flexibility has been huge for keeping customers satisfied and, honestly, for protecting our bottom line. The support team deserves a shout-out too. From day one through a recent hiccup with our workflow, they've been genuinely helpful. Cade specifically jumped in when we had an issue and sorted it out in minutes with just a few clarifying questions. That kind of responsiveness makes all the difference. Cade absolutely deserves 10 stars.

  Panama Jack® · panamajack.com · top 10k store

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• 5★2026-03-27

  Redo has been great to work with, especially the returns. It's developed a lot since we've started using the product and we are very pleased with the automation for our small team. The team is great to work with as well!

  Coco Moon · cocomoonhawaii.com · top 10k store

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• 5★2026-03-26

  Redo is the best app for everything I need todo with my Shopify stores. From Shipping to Marketing they cover it all and it works great!

  Makari Wholesale · unranked store

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• 5★2026-03-26

  We are using Redo for our returns and we have been blown away with how easy it is to use. The onboarding process was very quick and simple, we barely had to do a thing! There were no interruptions on our website and our customers are loving how easy the portal is to use. Thanks Sam for introducing us to Redo and Will for all your technical help behind the scenes. We definitely recommend giving Redo a try!

  OLAS SUPPLY CO. · www.olas.com.au · outside the top 100k

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• 5★2026-03-26

  EVERYONE SEEING THIS, PLEASE NOTE THIS IS A 6-STAR REVIEW! The team at Redo has been amazing from Day 1. Nick Smith and team were able to take a Shopify custom code situation we were dealing with, triage the issue, and deploy a solution within 30 minutes. I wish all our vendors moved with that much speed and enthusiasm. Nick, Grant, Talmage, and the whole team there is amazing.

  Gigi Pip Wholesale · unranked store

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• 5★2026-03-26

  Customer service set up a call with us within the hour to fix how we wanted our Redo to operate on our site on our behalf. They also answered technical questions we were having about scam/fraud charges and fixed the issue as well.

  Régime des Fleurs · regimedesfleurs.com · top 100k store

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• 5★2026-03-25

  Dallin and the team over at Redo are top notch. Always ready to assist on whatever we bring to the table. Keep up the great work.

  Precious Moments · www.preciousmoments.com · top 100k store

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• 5★2026-03-24

  Thanks Cade for your help!

  Little SOHLS · www.littlesohls.com.au · outside the top 100k

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• 5★2026-03-23

  Redo is the best decision we ever made! We made the switch and Redo provides and offers everything we need. They cater to our needs and work the best of their ability to provide all the specific things we need. Not to mention how attentive they are in helping us.

  Alphalete Athletics UK · alphalete.eu · top 100k store

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• 5★2026-03-23

  First App Review in 14 Years – REDO Changed Our Game. After 10 years with ShipStation, we hit a wall during the holidays. Over 100 packages with incorrectly issued tracking numbers. Zero accountability. We were done. When REDO came knocking, we took a chance. Best decision we've made for operations. Nick didn't just hop on a Zoom call he flew out to personally onboard us at HQ in Los Angeles. That's the standard here. The whole team has exceeded our expectations on every single level: reliability, responsiveness, execution. This is the first app review I've ever written on Shopify. If you're still with ShipStation and getting the run-around, stop waiting. Make the switch. Mik|Owner Brave Star Selvage

  Brave Star Selvage · bravestarselvage.com · top 10k store

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• 5★2026-03-20

  Very easy to use and the team is super helpful!

  Faith Naomi · faithnaomi.com · outside the top 100k

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• 5★2026-03-20

  Fast service when we have questions so we can get back to servicing our customers timely.

  GreaterGood · greatergood.com · top 100k store

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• 5★2026-03-20

  We recently switched from doing everything through Shopify to utilizing Redo for fulfillment, returns portal, claims, etc and I couldn't recommend it enough! It was a very easy switch as their customer service is extremely supportive and quick to respond. They offer so many upgrades from Shopify that it takes our online store to the next level of professionalism and customer friendly. Love Redo and the whole team we have worked with :)

  Shop Kyle Larson · shopkylelarson.com · top 100k store

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• 5★2026-03-20

  Dallin is a legend. REDO has proven to be a reliable and intuitive operating system that has changed our workflow for the better. The staff are extremely helpful and always have a resolution for any problem that arise. Thanks REDO!

  JACK HENRY · jackhenry.co · top 100k store

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• 5★2026-03-20

  Been using REDO since they launched. The platform is super efficient and their customer service is unmatched they handle anything you need anytime you need it.

  IMPERIUM · imperiummm.com · outside the top 100k

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• 5★2026-03-20

  We love Redo!! The platform helps our business run smoothly and efficiently both on the returns/exchanges side and now with their amazing customer service portal. The whole team is amazing and super supportive whenever needed.

  Stylest · stylest.com · top 10k store

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• 5★2026-03-20

  We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.

  Horse Creek Boutique · horsecreekboutique.com · top 100k store

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• 5★2026-03-19

  Great support. Shipping system is really nice. We switched from Shipstation and like it alot.

  Iron+Steel · ironsteelthreads.com · outside the top 100k

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• 5★2026-03-19

  Customer assistance is great. The Redo team is always ready to help resolve issues and respond to inquiries, or escalate to the devs if something can't be fixed right away.

  Adornmonde · www.adornmonde.com · top 100k store

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• 5★2026-03-18

  Amazing app! Their team is super prompt and helpful. It’s nice to have so many systems in one place. 5 big stars!

  Sash Bag · thesashlife.com · top 100k store

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• 5★2026-03-17

  Redo team has been super helpful with implementation and getting issues solved fast. Great app to use.

  Olsa Tools · olsatools.com · top 10k store

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• 5★2026-03-17

  One of their reps, Samuel, was very helpful and patient with me! I needed to make a change to the styling of the "Checkout without free returns.." link (he turned it into a button and styled it to my satisfaction), and he patiently bore with me while I made up my mind on what looked better. Excellent service!!

  Uncle Harry's Natural Products · uncleharrys.com · top 100k store

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• 5★2026-03-17

  One of the best experiences I have ever had with a new Software! Benson (main salesman) and Milan (Implementation Engineer) have been so helpful, accommodating, and pleasant during the entire process. The Redo app is big upgrade for us over Shipstation and I am excited to check out more of their offerings! Thanks Redo Team!! You have a new long term customer!

  Adults and Crafts · www.adultsandcrafts.com · outside the top 100k

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• 5★2026-03-17

  Our Customer Care team at True Linkswear has begun using Redo and we are impressed. The entire team at Redo is invested and works to help us achieve our goals everyday. The response time and detailed care is inspiring. We come to Redo often for service and in turn they set us up to give our best service possible to our customers.

  TRUE linkswear · truelinkswear.com · top 10k store

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• 5★2026-03-16

  Redo is awesome. Great customer service help.

  Nena & Co. · www.nenaandco.com · top 100k store

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• 5★2026-03-16

  Loving Redo so far in the testing process, I especially LOVE the Ai support and the human support as well, as a merchant having that quick support is very important. Mason from the support team was so helpful and a pleasure to talk to.

  EzyDog Australia · ezydog.com.au · top 100k store

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• 5★2026-03-16

  I had a small issue, and it was resolved in less than 20 mins! Great CS!

  McNees Knives · mcneesknives.com · top 100k store

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• 5★2026-03-13

  I've been using Redo for over a year—exceptional service. Skyler has always been tremendously helpful and clear in explaining issues that arise or with questions that have come up. I always recommend redo to my business friends.

  Evolverie Clothing · evolverieclothing.com · outside the top 100k

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• 4★2026-03-12

  The team was friendly and helpful throughout the process. Overall, it was a positive experience, though some responses took a little longer than expected.

  Twosisters The Label · www.twosistersthelabel.com · outside the top 100k

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• 5★2026-03-09

  Dallin was a great help and took care of the issue I had quickly and efficiently

  JD Customs U.S.A · jdcustomsusa.com · top 100k store

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• 5★2026-03-06

  Great customer service, very quick and knowledgeable

  GoodEggStuff · goodeggstuff.co · top 100k store

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• 5★2026-03-05

  I worked with Will regarding a few open carrier claims, and he was both knowledgeable and efficient. He answered all of my questions during a single online chat, which I really appreciated. I'm so glad the chat option is available.

  Harveys · shopharveys.com · top 10k store

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• 5★2026-03-05

  They respond fast and help get things fixed and help create a good experience for users who are looking to make returns or exchanges.

  CARDIFF SNOWcraft · www.cardiffsnow.com · top 100k store

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• 5★2026-03-05

  Redo team is exceptional. They are so hands-on with helping and the support has been awesome. What a great service!

  Sene · senestudio.com · top 100k store

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• 5★2026-03-04

  Great app because it uses a ton of AI which saves time! The customer support team is very good, especially Dallin who helped us every time we have an issue. Definitely recommend to try this app

  DreamCatcher · dcfishingsupplies.com · top 100k store

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• 5★2026-03-03

  Dallin was very helpful. Too add to that, I ask a lot of questions. I think it takes an extreme amount of patience to deal with people like me. Thanks for the help.

  RPM TESLA Aftermarket Accessories · www.rpmtesla.com · top 100k store

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• 5★2026-02-27

  Great app, would recommend!

  OSCO · www.oscodrinks.com · outside the top 100k

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• 5★2026-02-27

  Their team customized everything exactly in the direction we wanted and supported us with great care and dedication. We sincerely appreciate their prompt feedback and support.

  CUCKOO Canada · www.cuckooamerica.ca · outside the top 100k

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• 5★2026-02-27

  Great experience with the Redo support team, especially Skyler. We encountered a technical issue that was affecting our Shopify theme customizer. Skyler took the time to properly investigate, worked closely with us to understand the problem, and implemented a fix that resolved it completely. We really appreciated the clear communication and commitment to finding a solution. Excellent support and very professional throughout.

  OLIVIA SHEED · osheed.com · outside the top 100k

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• 5★2026-02-27

  I've been so impressed with Redo and the time saving abilities it has verses my other ship station platforms! From our first meeting through onboarding with Donminic, the Redo team took the time to understand my processes and helped improve them beyond what I thought was possible. Now that we're up and running, I am still receiving the same care, quick action and responses, with the customer responce team. Bryce and Dallin have helped me with a few updates and edits as well as offering time saving suggestions!

  MERSEA · mersea.com · top 10k store

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• 5★2026-02-26

  Corbin and Dallin are amazing! When reached out to resolve an issue, they kept us updated throughout the process and helped us find a solution fast. Thank you so much for your help!

  Sundae School · sundae.school · top 100k store

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• 5★2026-02-26

  Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.

  Shirley Shoppe · www.shirleyshoppe.com · outside the top 100k

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• 5★2026-02-25

  I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.

  Canapé · shopcanape.com · outside the top 100k

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• 5★2026-02-24

  Dallin has been incredible helping me set up and onboard OMS for both myself and my clients. As the owner of a marketing agency that builds and manages e-commerce shops for small businesses, having the right backend systems is everything. Redo gives my clients confidence. Confidence to manage orders smoothly. Confidence to handle returns without chaos. Confidence that their operations can actually support their growth. When small business owners feel in control of their fulfillment and returns, they make better decisions, scale faster, and stress less. Redo has become a no-brainer addition to our builds, and we’ll be implementing it into all of our e-commerce shops moving forward.

  Click Clique LLC · heyclickclique.com · outside the top 100k

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• 5★2026-02-24

  We've been working with Redo for awhile now. We just switched to their shipping platform and couldn't be happier. Dallin was able to help solve a serious issue for us quickly and professionally.

  Handup · www.handupco.com · top 100k store

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• 5★2026-02-19

  best app ever over all good experience

  Honker Co. · honkerco.com · outside the top 100k

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• 5★2026-02-19

  The Lads at Redo have been super helpful with everything that has needed attention setting up this App. Have needed a few tweaks and they have been very accomodating. From Skylar who had to fix at short notice and Easton and Dillon for being wonderfully supportive also. Thanks for doing what you do. Highly recommend this customer support team.

  2RoyalHounds · 2royalhounds.com.au · outside the top 100k

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• 5★2026-02-19

  Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.

  Eastern Outer · easternouter.com · outside the top 100k

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• 5★2026-02-18

  Absolute A+ support from Carter on the Redo Team - I was facing what seemed like an insurmountable issue, which was quickly addressed and rectified. You can confidently use this feature-rich application for Returns - there are many plan levels for your needs, and the support is excellent. Thanks again!

  Forme · atelierforme.com · outside the top 100k

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• 4★2026-02-18

  4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.

  Lord & Taylor · lordandtaylor.com · top 10k store

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• 5★2026-02-17

  Dallin from Redo helped half my fulfilment time in half and supported me on continuing to press for group return labels as I roll my product into large retailers. Highly recommended!

  Izzy Zero Waste Beauty · yourizzy.com · top 100k store

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• 5★2026-02-17

  I edited my review after Greg from the REDO team went above and beyond to help us solve a huge and costly headache. I can't speak for everyone else in the two years we've worked with REDO, but Greg showed up as a partner this time.

  Ready-Made · www.ready-made.co · outside the top 100k

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• 1★2026-02-16

  Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.

  Faceplant Dreams · www.faceplantdreams.com · top 100k store

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• 5★2026-02-13

  You know when you've had a bunch of subpar programs smashed together that worked, but needed constant attention and chunks of tape, bubble gum and weird paste to stay working? I'm happy to say, that isn't Redo. They have made our operations so much better and I'm grateful. Their entire team is an example of customer service done right, and their products are slick, constantly growing and improving. Nothing but glowing things to say from us!

  Doctored Locks · doctoredlocks.com · top 100k store

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• 5★2026-02-12

  Redo is extremely user friendly. Customer service is awesome! Anytime we raise a concern, question or issue we never have to wait long for a response. Yesterday I worked with Dallin and he immediately provided an answer along with a video =) Even after he had answered the question he followed up. Every single person that we have dealt with in Redo have been very knowledgeable and professional. Would highly recommend REDO =)

  Robin Piccone · robinpiccone.com · top 100k store

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• 5★2026-02-11

  Greg, Summer and the team have been great!! The set us has been so easy and they have handled everything to quickly. Like switching to any new platform there are hiccups and a learning phase, but the team at Redo always jumps in right away to make sure we are taken care of and everything is ironed out!

  Süti · suti.co · top 100k store

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• 5★2026-02-10

  Great and fast customer service. If I ever have any issues or questions I can chat with a tech quickly and they resolve things same day for the most part. The techs are very knowledgeable when asked a question and explain things in easy-to-understand language. We haven't had many returns but the process is easy to follow for the customers and us on the back end.

  Twinstone Hats · twinstonehats.com · outside the top 100k

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• 5★2026-02-10

  This app has been very helpful for managing our returns. Just had an issue and I was very impressed with how customer service worked towards a thoughtful and expedient resolution. Cade was a huge help in this process!

  Gripjoy Socks · www.gripjoy.com · outside the top 100k

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• 5★2026-02-06

  I had a couple issues on creating a label & Dallin was great to work with & got to the bottom of the problem immediately!

  The BlueJay Boutique Danbury · unranked store

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• 5★2026-01-28

  We switched to Redo a few months ago and have been really happy with the change. Recently, I ran into an issue with auto-merging orders and setting up the right filters for how our orders are processed. Dallin was quick to jump in, resolve the issue, and even help create the exact filter we needed after combining our second company. He was proactive, knowledgeable, and made the whole process easy. Highly recommend Redo—and a big shoutout to Dallin for his help!

  Nottingham Tactical · nottinghamtactical.com · top 100k store

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• 5★2026-01-27

  We’ve been using Redo for a while now, great app with outstanding support. Special thanks to Dallin Orchard, who helped me set up the app, clearly explained how everything works, and even created custom flows based on my requests. He’s fast, knowledgeable, and very informative. Thanks!

  Renegade Classics · www.renegadeclassics.com · top 100k store

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• 5★2026-01-27

  So much more than a Returns platform. If only more apps were this good!! From the day we met with the REDO team about what they were building to today, 2 years later- every team member has acted like the owner of the company. They care so much and answer inquiries faster than any other app/ platform we work with. They have the easiest and most rewarding return systems and now OMS, Order Tracker, Automated flows, the list goes on. They are 100% here to help us grow and simplify our daily operations. Highly highly recommend them.

  Maheli Heli · www.maheliheli.com · outside the top 100k

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• 5★2026-01-26

  We recently switched to Redo as our shipping platform at Beautiful Brows and Lashes US, and we’ve already seen such a difference. The transition from ShipStation was smooth, the interface is cleaner, and the overall workflow feels faster and more efficient. Their support team has also been incredibly responsive and helpful throughout the setup. We’re genuinely loving the switch and are excited to continue streamlining our shipping with Redo! We have also had the pleasure of working with Dallin from Redo while troubleshooting claims, and I honestly can’t say enough good things about him! He’s been extremely attentive, responsive, and genuinely great to work with. His support has made the whole process smooth and stress-free.

  Beautiful Brows & Lashes Professional · beautifulbrowsandlashes.us · top 10k store

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• 5★2026-01-22

  I can't even tell you how much Redo has helped our company grow. We originally tried using Loop but it was over a month since we signed with them and we were nowhere near being set up. I hopped on a call with Sam and we were set up in less than a week. To use them for returns is also free!! We have decided to switch all of our needs over to Redo, they do our returns, our live AI chat, support, forward fulfilment and we're looking into more. I seriously tell everyone about Redo, they will 100% take over this market for sure. Also, Sam Greer and Easton are LEGENDS. So so happy we went with Redo, best business decision in 2025 by far.

  TheGuideliner™ · www.theguideliner.com · outside the top 100k

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• 5★2026-01-20

  Redo has been awesome. Great product, that continually gets better, and very responsive customer service.

  Gear Fool · www.gearfool.com · top 100k store

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• 5★2026-01-20

  Redo has been great to work with. We had an issue come up, and their team was incredibly quick to resolve it while keeping us updated every step of the way. Really responsive and easy to work with.

  Terijon.com · www.terijon.com · top 100k store

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• 5★2026-01-17

  One of my favorite apps on Shopify! They make the returns and exchange process so easy for our customers!

  AMASOUK · amasouk.com · outside the top 100k

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• 5★2026-01-15

  Pretty cool app. Just installed today and excited to see the features at work. Also great support team

  Nikki's Beachhouse · nikkisbeachhouse.com · top 100k store

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• 5★2026-01-15

  Great customer service.

  Line Upon Line, Co. · lineuponlineco.com · outside the top 100k

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• 5★2026-01-15

  We've been using redo for a little over 2 years. Love the user-friendly front and back end for both our team and our customers. Cade was amazing when I needed some assistance with an international return. Problem was solved and we're back to regular business :)

  Vestique · vestique.com · top 10k store

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• 5★2026-01-14

  The team is helpful. They were able to help me to navigate the app. They also go beyond in assisting with our needs even if it is outside their scope.

  Valuetainment Store · vtmerch.com · top 100k store

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• 5★2026-01-14

  5-month update - We are still loving Redo, and their customer service is the best. Not only is their AI chat super helpful for quick questions, but it's easy to get to support with a human, and they're always great at digging into any questions or issues. We just needed help with customising a packing slip to show an Amazon order number for orders that feed through Marketplace Connect in Shopify. Cade helped to quickly escalate this and find a solution with a custom attribute string that worked perfectly for us. I love how their team problem-solves with us to find solutions instead if just saying it's not built in. This is the kind of company we want to work with and grow our business with! We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year. Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places. We highly recommend the Redo systems and hope to continue exploring their additional services!

  Mulberry Park Silks · mulberryparksilks.com · top 10k store

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• 5★2026-01-12

  Redo has made returns and exchanges so much easier to manage. When I did have a question outside of the day to day norm, I was able to easily reach the support team and Cade helped me resolve my issue by not just fixing it, but also by showing me how to resolve it in the future. Great support!

  Newport · newportvessels.com · top 10k store

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• 5★2026-01-08

  Thank you for everything and for helping me everytime. To all team redo, I appreciate you all!

  BLANK · dressblank.com · top 10k store

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• 5★2025-12-19

  Great app and support fixes things quickly! Thank you.

  L'Amour Shoes · lamourshoes.com · top 100k store

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• 5★2025-12-19

  Implementation was super easy and everyone on their team is on top of things so quickly! Onboarding was quick and painless. We're super happy with the platform so far!

  Hampden Clothing · hampdenclothing.com · top 10k store

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• 5★2025-12-17

  App is great and their customer support team is excellent. Really responsive and helpful. Thanks!

  Salt Gypsy · nz.saltgypsy.com · outside the top 100k

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• 5★2025-12-17

  We were struggling with Shipstation functionality (or lack of) and switched to Redo as our shipping platform. Their shipping platform and the automation capabilities reduced our manual workload dramatically and the Redo team even made several functionality improvements to meet our needs! I was/am super impressed with the Redo team's engagement and willingness to modify their software to the needs of our business. We're looking forward to using some of their other features in the near future and happy to have Redo as a solutions partner!

  Fenix Store · fenix-store.com · top 10k store

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• 5★2025-12-17

  Hands down the best customer service we have ever received from any saas company. We use Redo for returns, order tracking, fulfillment and customer support and having everything in one place is amazing and everything works as expected. Changing all of our systems in the same moth, hiccups and issues were expected…but Redo was there immediately to help get through even the smallest issues. 10 out of 10 will use redo again.

  Aly Jean Boutique · unranked store

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• 5★2025-12-16

  Excellent customer service!

  House of Jade Home · www.houseofjadehome.com · top 100k store

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• 5★2025-12-16

  We couldn't be happier with Redo. As a startup footwear brand that launched just six months ago, we needed partners who understood that we were still learning the ropes with Shopify and e-commerce operations. After a disappointing experience with our previous returns provider, we were honestly a bit nervous about making another switch. Redo completely exceeded our expectations from day one. They understood our limited Shopify experience and provided the extra attention we needed to get everything implemented flawlessly. No detail was too small, and they made sure we felt confident with both the returns/exchange portal and the customer service helpdesk before going live. What really sets Redo apart is their responsiveness. Whenever we have a question or run into any issues, their team is always quick to reply and help us troubleshoot. For a small team like ours where every customer interaction matters, having that level of support is invaluable. The platform itself handles our returns, exchanges, and CS inquiries seamlessly, which has freed us up to focus on growing our brand instead of getting bogged down in operations. If you're looking for a partner who will actually take the time to understand your business and support you properly...especially if you're newer to the e-commerce space, we can't recommend Redo highly enough.

  DAPSFIT · daps.fit · top 100k store

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• 5★2025-12-16

  The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The prior rep I was speaking with took a very long time to get a resolution - which I wasn't thrilled about. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.

  Pirates and Pearls Boutique · piratesandpearlsboutique.com · outside the top 100k

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• 5★2025-12-15

  Emry was awesome. Very helpful. Thanks Emry!

  Far&Wild · farandwild.com · outside the top 100k

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• 5★2025-12-15

  Excellent support, and a returns system that customers seem to really like and essentially costs us nothing. Hard to beat.

  Hats Unlimited · www.hatsunlimited.com · top 100k store

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• 5★2025-12-15

  We've been using this service for a while and have no issues. Even if something small comes up, they are quick to resolve.

  Bender Gloves · www.bendergloves.com · outside the top 100k

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• 5★2025-12-15

  We’ve had an excellent experience with Redo and use them for all of our shipping labels, returns, and warranties. Their platform has streamlined our post-purchase operations and made things much easier for both our team and our customers. We also do a lot of A/B testing, which has been incredibly valuable. Redo’s Conversion Cloud has been especially impactful, giving us the ability to test and optimize our post-purchase experience and continuously improve conversion and retention. Overall, Redo has become a trusted partner and one we genuinely love working with.

  Taco Vinyl · tacovinyl.com · top 100k store

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• 5★2025-12-13

  Redo as a tool is excellent, being able to go right from shipment to a ticket, look at their history etc. is very handy. Returns are a breeze, it certainly saves staff time. Team is flexible and works with us to make sure the solution fits our needs, including taking our advice when building out new products. This has been refreshing! Highly recommend checking out Redo!

  West3D 3D Printing Supplies · west3d.com · top 100k store

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• 5★2025-12-13

  There are so many things about the REDO platform and the REDO people that I want to brag about but not enough space here. So Here are some highlights: After we switched to REDo returns, we never heard peep from customers regarding returns. It is that easy, complete and feature rich that customer no longer feel the need to reach out to us for manual help. Order Management - wow. Everything we could ask for and more - and they are still building out features. And Customer Support platform - good, but with their Ai agent, concierge and other AI features - unstoppable. It has save us an insane amount of man hours and continues to evolve as we teach the AI more and more. We have had customers comment about how good the AI is many times. The integration all around with Shopify makes like so much easier for us. I can't say enough positive about REDO. We are raving fans for sure.

  The Christmas Light Emporium · thechristmaslightemporium.com · top 100k store

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• 5★2025-12-12

  Skyler was super helpful and was able to help answer my questions and resolve my issue!

  Malouf Home · maloufhome.com · top 100k store

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• 5★2025-12-12

  Greatest one-on-one dedicated team!

  MISS LOLA · www.misslola.com · top 10k store

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• 5★2025-12-12

  Redo is my favorite shopify app i've ever used. And I love watching their team keep building! We're rooting for you! Thank you for being a great business and service.

  FORWRD · forwrd.co · top 100k store

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• 5★2025-12-12

  From streamlining the return process for both customers and vendors, to offering alternative sales options that convert returns into exchanges or new purchases, this application has fundamentally improved the way we manage post-purchase interactions. It not only supports customers in selecting the right product before finalizing a decision, but also helps us maximize retention at every step. It has accelerated our sales performance and secured the most competitive rates for return and shipping expenses. Admittedly, we were hesitant at first—everything sounded “too good to be true.” But it truly delivers. Our return system is far less hectic, our sales retention has increased significantly, and customers are either happier with their exchanges or choose to keep their store credit because they feel they are getting more value. In every respect, it is a win-win solution. Breno F. - head of Ecommerce at Avenue Montaigne.

  AVENUE MONTAIGNE · avenuemontaigne.com · top 100k store

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• 5★2025-12-12

  Redo really has revolutionized our shipping & returns process - it's both a time-saver and helps to increase shipping revenue. Love all the updates they're always making, and they are always super responsive and available to help with any questions or issues. Shoutout to Greg!

  LEIF · www.leifshop.com · top 100k store

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• 5★2025-12-12

  We've been working very closely with Redo on growing our brand image and ensuring our customers have a good experience, specifically with returns and package protection. They have allowed us the ability, as a smaller business, to ensure our customers are getting a returns experience that is fast and convenient; something we definitely couldn't offer on our own. We have a very open line of communication with them and have been able to suggest improvements and get help with any odd situations that arise. Working with Redo is ,no doubt, a huge asset to our company!

  Primo Golf Apparel · primogolfapparel.com · top 10k store

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• 5★2025-12-12

  We've been using this service for a while now, and while there are occasional hiccups, their support team truly stands out. Most recently, Will helped me out and I have to say he was extremely helpful. He responded quickly to resolve the issue in no time. Their fast response times and proactive approach make all the difference, ensuring that any problems are addressed swiftly. It's comforting to know that even when things don’t go perfectly, their team (including Will) are there to get things back on track quickly. Highly recommend for dependable support and excellent customer service!

  TAIL Activewear · www.tailactivewear.com · top 100k store

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• 5★2025-12-12

  New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily. Updated 12/12/25 - Very impressed with the portal walkthrough with Samuel. He was able to clearly explain a lot of the process and also quickly help me fix some things that I wasn't even aware of. 10/10

  Abbey Glass · abbey-glass.com · top 100k store

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• 5★2025-12-11

  Very very helpful!!!

  Sleeplay · sleeplay.com · top 10k store

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• 5★2025-12-11

  Skyler is awesome. Courteous and answered all questions very quickly. Best customer service. 5 Stars all the way!

  The Honest Jeweler · thehonestjewelershop.com · top 100k store

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• 5★2025-12-11

  We’ve been in business for over 40 years at Just USA, and retail is a smaller part of what we do — so it’s important that everything runs efficiently. Redo has helped us streamline our return process and cut down on label costs, which makes a real difference for our team. Their support is also reliable and quick. Whenever we need something, they get back to us fast and help resolve the issue. Redo has been a solid partner for us, and we appreciate the way they help keep our retail side running smoothly.

  Just USA Jeans · justusajeans.com · outside the top 100k

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• 5★2025-12-11

  Redo has been so helping in the daily operation of our multiple shopify store. Everyone is super helpful when something come up other then that nothing but smooth sailings since we implemented redo and we even get better shipping pricing.

  CaballoBronco.com · caballobronco.com · top 100k store

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• 5★2025-12-11

  We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.

  4Knines® · 4knines.com · top 10k store

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• 5★2025-12-11

  Redo makes the return process very easy for the consumer and merchant! If you do not know how to do something, there customer service team is great to work with and very quick to respond. If there is a feature that is not available, they will submit the request to their team. I had the pleasure of working with Cade, who was able to answer all of my questions.

  Dutton Brown · www.duttonbrown.com · top 100k store

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• 5★2025-12-11

  We’ve been using Redo for a long time now, and it has become one of the most valuable partners in our entire tech stack! What started as a solution for returns and exchanges has grown into so much more. Redo now helps us with order fulfillment, cart optimization, post-purchase upsells, A/B testing and overall checkout strategy...plus more. Every single piece has made a measurable impact on both our customer experience and our revenue! Their returns and exchange portal is seamless for our customers and has cut down so much of the back-and-forth with support. Fulfillment is smoother, faster, and more accurate. And the Checkout Optimization team (shoutout to Grant!) has been incredible. They’re proactive, they explain things in plain language, and they consistently bring ideas that actually help. We love the way their post-purchase upsells integrate so naturally into our flow. It truly feels like bonus revenue without interrupting the customer journey. The A/B testing tools are easy to use and have helped us make data-backed decisions instead of guessing. The ongoing optimization support is unmatched. Redo just gets ecommerce. They’re responsive, thoughtful, always improving and honestly feel like an extension of our own team. If you’re looking for a partner that elevates both your backend efficiency and your on-site conversion strategy, Redo is it!

  Arrow Twenty Two · arrow22.com · top 100k store

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• 5★2025-12-10

  I enjoy using redo! Super easy to navigate & implement what is required. The support & information you get when needed is always super helpful & efficient as well. Very happy customer.

  Bescher Beauty · www.bescher.com.au · outside the top 100k

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• 5★2025-12-10

  Helpful and easy interface. It's like click and go. If you have any trouble, their support would be there to help!

  Yosi Samra · www.yosisamra.com · top 100k store

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• 5★2025-12-10

  Redo has been very easy to use, makes the return/exchange process so easy for our customers, and their customer support is top tier. Highly recommend!

  Runway Rogue · runwayroguebeauty.com · top 100k store

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• 5★2025-12-10

  Love using Redo! Cade was a great help with our questions too!!

  Tribe Kelley · www.tribekelley.com · top 100k store

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• 5★2025-12-10

  Redo has been a great partner for us. The platform is easy to use, the rules give us the right level of protection against suspicious return activity, and the workflow is smooth for both our team and our customers. We offer a lot of bundle options, which has been challenging with other return services in the past, but Redo is always on point. The best part of Redo, though, is their team. They are incredibly easy to work with and always willing to build or collaborate with us on any ideas we bring to the table.

  GYMREAPERS · www.gymreapers.com · top 10k store

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• 5★2025-12-10

  Redo has been a game-changer for our store. Not only does the product function flawlessly, it’s saved our customer support team hundreds of hours. The entire returns and exchange flow is smoother, faster, and far more intuitive for customers, especially when dealing with lost packages or quick exchanges. What really sets Redo apart is the team behind it. They genuinely care. Their support is some of the best we’ve experienced on Shopify: fast, thoughtful, and invested in making sure everything runs well. If you’re looking to elevate your post-purchase experience and give customers a more seamless way to handle returns or exchanges, this app is a no-brainer. Highly recommended.

  Coalatree · coalatree.com · top 100k store

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• 5★2025-12-10

  I've been using Redo since the beginning of my store. I started with the package protection product, the the customer service portal and now use it for fulfillment as well. The rates on the shipping beat out any competitor in the market that I have seen and the software makes it seamless to pick and pack. The best part is any issue I have gets fixed nearly immediately and feature requests are sent and often time completed within a week. It has been a great experience working with Redo I would recommend to anyone who is in Ecom as it saves me thousands every month.

  Gyal Braids · gyalbraids.com · top 100k store

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• 5★2025-12-09

  I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.

  Malbon Golf · unranked store

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• 5★2025-12-09

  Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!

  Blvck · blvck.com · top 10k store

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• 5★2025-12-09

  Cade at Redo is outstanding, professional, attentive, and goes above and beyond. Highly recommend!

  Borboleta · borboleta.store · top 100k store

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• 5★2025-12-09

  Exceptional Support from CADE. I recently encountered a complex issue on the website while trying to process a customer's request. I was stuck, but CADE from the support team was an absolute hero. He not only understood the problem immediately but also took complete ownership, guiding me through a clear and efficient solution. Five stars without a doubt!

  Milwaukee Motorcycle Clothing Co · milwaukeemotorcycleclothing.com · top 100k store

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• 5★2025-12-09

  Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.

  birddogs · www.birddogs.com · top 10k store

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• 5★2025-12-09

  Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.

  PLAE · plae.co · top 10k store

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• 5★2025-12-09

  Has cut our processing time in half. The customer service is AMAZING!!!!

  Lavish Boutique · lavishboutiqueclothing.com · top 100k store

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• 5★2025-12-09

  Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.

  Bonanza Boots · www.bonanzaboots.com · top 100k store

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• 5★2025-12-09

  Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us. Communication was prompt the whole way through - thank you, Jacob!

  Ronaldo Designer Jewelry Inc · ronaldojewelry.com · top 10k store

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• 5★2025-12-09

  The time and effort spent on manual returns and customer service tickets have been reduced. The customer service team is responsive and helpful. It was Jaxon who helped me change some settings (Manual Store Credit when a product is out of stock in Shopify). I appreciate his fast response.

  MIRA Safety · www.mirasafety.com · top 100k store

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• 5★2025-12-09

  I’ve been using REDO for a while now, and I’m genuinely impressed. The platform is clean, intuitive, and extremely efficient. Everything loads quickly, navigation is simple, and the tools are surprisingly powerful for how easy they are to use. Customer support has also been excellent—responsive, friendly, and genuinely helpful. It’s clear the team behind REDO cares about creating a great user experience. Overall, REDO has made my workflow smoother and more organized. Highly recommend it to anyone looking for a reliable and well-designed platform!

  Tacoma Lifestyle · www.tacomalifestyle.com · top 100k store

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• 5★2025-12-09

  Thank you Cade, Dylan, Easton and Anderson for helping me understand, learn and adjust my workflow to meet our company needs better. I was ready to walk away with frustration. They each helped in a different way. I really appreciate Anderson for taking the time to pause and find the problem...that my work flow had a lot of holes. He was the one who got the ball rolling to help get my frustrations worked out. Dylan for his constant patience helping me understand. Cade quickly solving my claim questions and concerns. Thank you to the team who have helped answer all my questions.

  PiperBlue Organic Makeup · piperbluemakeup.com · top 100k store

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• 5★2025-12-08

  Great app and support! Would highly recommend this over other similar apps. Better features, better support, all around better.

  BeadLock · beadlockbracelets.com · outside the top 100k

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• 5★2025-12-08

  everyone on the support team is amazing!

  Saalt · saalt.com · top 10k store

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• 5★2025-12-08

  There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.

  Ambrosia Collective · ambrosiacollective.com · top 100k store

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• 5★2025-12-08

  Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!

  State Bicycle Co. · www.statebicycle.com · top 10k store

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• 5★2025-12-08

  I really appreciate their quick response time and having real people to deal with instead of AI. Shipping and returns have been pretty efficient as well.

  The Cultured Cup® · www.theculturedcup.com · top 100k store

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• 5★2025-12-08

  Not only is the app itself very helpful at streamlining our returns and exchange process, the customer service for us the business owner is exceptional! I love that I can always chat with a real person that will approach my situation with a hands on attitude! Today Jacob helped me configure something on the back end of redo in just a few minutes! That in itself is gold for business owners!

  PWR WMN · www.pwrwmn.shop · outside the top 100k

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• 5★2025-12-06

  We recently jumped on board with Redo and could not be happier! The app has been a game changer for our workflow, and the customer service has been outstanding. Whenever we reach out, the team responds quickly and efficiently. As a small business, having reliable support and tools that make operations smoother is invaluable — and Redo has delivered seamlessly. A special shoutout to Alexis, Bryce, and Cam for going above and beyond throughout the process!

  Vivian Drew · viviandrew.com · top 100k store

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• 5★2025-12-05

  Helpful app. Customers like it. Customer service chat is always helpful.

  Lola Monroe Boutique · lolamonroe.com · top 100k store

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• 5★2025-12-05

  Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!

  Linus · www.linusbike.com · top 100k store

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• 5★2025-12-05

  Really good app, a lot of moving parts to begin with but ongoing support has been great!

  Søciety · www.societycycling.com · outside the top 100k

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• 5★2025-12-05

  The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.

  Tinye Swimwear · tinyeswim.com · top 100k store

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• 5★2025-12-05

  Support agent Will was very helpful and kept track of my issue. Very satisfied.

  ONO · ono.dk · top 100k store

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• 5★2025-12-05

  Cade was very helpful in setting up a free shipping day for us. Thanks for the fast response!

  Lena Layne · lenalayne.com · top 100k store

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• 5★2025-12-05

  We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

  CORDOVA · cordova.co · top 100k store

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• 5★2025-12-05

  We’ve been using Redo for quite some time now. The integration has been seamless, the interface is user-friendly, and their support especially cade! has been exceptional. They’ve been instrumental in our success, and we eagerly anticipate our continued partnership with them!

  RESA · shop-resa.com · top 100k store

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• 5★2025-12-05

  Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

  blamo.store · blamo.store · top 100k store

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• 5★2025-12-04

  Will was quick and helpful! Thank you!

  Lisa Says Gah · lisasaysgah.com · top 10k store

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• 5★2025-12-04

  Great experience with great support! We have been very happy with ReDo!

  Bra Fittings by Court · brafittingsbycourt.com · top 100k store

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• 5★2025-12-04

  Cade - Was very quick to answer my question regarding the exchange process. When I asked for a solution he came back with an answer on how we could better service our customers and minimize the work for warehouse and CS. It's GREAT to have someone that is quick, efficient and helpful!

  Fresh Produce Clothes · freshproduceclothes.com · top 10k store

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• 5★2025-12-04

  Responsive chat sessions are helpful during Q4! Cade helped me navigate a few edits I needed to make in Redo for a better customer experience!

  Vintage Soul · vintagesoultx.com · top 100k store

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• 5★2025-12-04

  The customer experience with the service team has been phenomenal. Big shout out to Will. Always punctual and getting things taken care of smoothly for Jungmaven.

  Jungmaven · jungmaven.com · top 10k store

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• 5★2025-12-04

  Redo provided excellent customer support throughout my issue. They are attentive, professional, and consistently kept us updated every step of the way.

  Stone Candles · www.stonecandles.com · top 100k store

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• 5★2025-12-04

  They are always helpful in resolving any technological internal error we experience or operator error. Very hard working staff and they won’t stop till they find a solution. Special shout out to Will for being patient with me!

  Reer Endz Underwear · www.reerendz.com.au · outside the top 100k

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• 5★2025-12-04

  Will is awesome, he gets the job done quick and right everytime

  Audien Hearing · audienhearing.com · top 100k store

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• 5★2025-12-04

  Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!

  Montana Knife Company · www.montanaknifecompany.com · top 100k store

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• 5★2025-12-04

  We’ve been extremely impressed with Redo from day one. Their hands-on customer service and proactive guidance stand out in a way you don’t often see with app partners. Anytime we had a question or wanted to fine-tune our setup, their team jumped in immediately with thoughtful, expert support. Performance-wise, the results speak for themselves. Within the first 30 days, the app had already paid for itself...and then some. Now, just over 60 days in, we’re seeing even stronger performance and clear value added to our customer experience and bottom line. If you're looking for an app that truly partners with your brand, delivers measurable impact, and provides exceptional customer service, Redo is absolutely worth it.

  True Leaf Market · trueleafmarket.com · top 10k store

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• 5★2025-12-04

  Redo has been the platform we've been waiting for to handle all of our returns with ease. Set up was super easy plus Jaxon and the team are very quick to help with any issues and customizations.

  Rule Of Threads · ruleofthreads.com · outside the top 100k

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• 5★2025-12-04

  Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

  Superfit Hero · superfithero.com · top 10k store

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• 5★2025-12-04

  Redo has been a game changer for returns and customer service. The system is easy to use, and allows me to provide a great experience for our customers. Cade was super helpful when I needed some extra information, and got me what I needed quickly. All in all it's a fabulous program.

  Wolfgang · wolfgangusa.com · top 10k store

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• 5★2025-12-03

  Cade was very helpful !

  Because Tees · becausetees.com · top 10k store

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• 5★2025-12-03

  Team is really helpful with everything you need. Was a rocky start but got through all the issues i was having with the team and can not recommend this app more. Super helpful, Supportive team.

  Salt and Ripple · www.saltandripple.com.au · outside the top 100k

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• 5★2025-12-03

  Colin was great! He helped answer my question in a clear and timely manner! Very helpful!

  CARLY JEAN LOS ANGELES · www.carlyjeanlosangeles.com · top 100k store

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• 5★2025-12-03

  We LOVE Redo, this app and team have re-shaped how our brand is moving forward in the best way. Our customers have never been happier, and we can't say enough great things about the people behind Redo! They have a rockstar team and an A+ product!

  Honey Swim · unranked store

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• 5★2025-12-03

  We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!

  ZERO FOXTROT · www.zerofoxtrot.com · top 100k store

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• 5★2025-12-03

  Redo has a lot of features that have been helpful for our business. We started with their return & package protection and customer service portal.

  Glow Beauty Hair · glowbeautyhair.com · top 100k store

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• 5★2025-12-03

  I have always been very happy with Redo. Their platform is excellent and the service is always outstanding. They are continually innovating and adding new services and functionality. Special shoutouts to Jaxon in support and our Account Manager Parker who are both always eager to help. I strongly recommend!

  DanceSupplies.com · www.dancesupplies.com · top 100k store

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• 5★2025-12-03

  Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.

  Sheila Fajl · shop.sheilafajl.com · outside the top 100k

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• 5★2025-12-02

  Will in customer support was great!

  BigShoes · bigshoes.com · top 100k store

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• 5★2025-12-02

  Colin resolved our inquiry swiftly with real answers!

  Anya's Shop · anyas-shop.com · top 100k store

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• 5★2025-12-02

  The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.

  Hyperfly · hyperfly.com · top 100k store

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• 5★2025-12-02

  REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!

  Swagger Boutique · shopswaggernow.com · top 100k store

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• 5★2025-12-02

  The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!

  Minette Boutique · www.shopminette.com · outside the top 100k

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• 5★2025-12-02

  We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!

  RESTUBE US · restube.us · top 100k store

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• 5★2025-12-02

  We switched over from Loop and are happy with Redo returns & customer care portal! Jaxon has been very helpful and responsive to our needs that come up! Thank you!!

  DANIELLA SHEVEL · www.daniellashevel.com · top 100k store

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• 5★2025-12-01

  This is sophisticated yet easy platform to use and their customer service is amazing!

  KAL RIEMAN · kalrieman.com · top 100k store

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• 5★2025-12-01

  love this app and their customer service is soo helpful and always ready to assist. We have been with them for almost a year and have loved to see their growth as a brand.

  Bizacharms · bizacharms.com · outside the top 100k

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• 5★2025-12-01

  Redo has been a game-changer for our business. We process a very high volume of orders every season, and Redo has made our returns and exchanges smoother, faster, and far more organized. Our customers love the option to add coverage at checkout, and the support team is always quick, professional, and genuinely helpful. The platform integrates beautifully with Shopify, saves us countless hours on customer service, and eliminates headaches around returns. Whenever we needed help fine-tuning something, the Redo team went above and beyond to make sure everything was set up exactly the way we needed. Highly recommend to any brand looking to streamline post-purchase operations and give customers a better experience.

  Perroquet Shoes · perroquetshoes.com · top 100k store

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• 5★2025-11-30

  Collin was so helpful in getting my return date extended for the holidays.

  Ultimate Stadium Sak · ultimatestadiumsak.com · outside the top 100k

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• 5★2025-11-29

  Smooth setup and great customer service. A complete no-brainer.

  House of Holiday · houseofholiday.com · top 100k store

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• 5★2025-11-29

  They are always helpful in resolving any technological internal error we experience. Very hard working staff and they won’t stop till they find a solution. Special shout out to Skyler for being patient with me!

  Rodeo Quincy · rodeoquincy.com · top 100k store

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• 5★2025-11-28

  We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround. Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.

  WoobyHoody · woobyhoody.com · top 100k store

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• 5★2025-11-28

  Redo modernized our antiquated returns solution by successfully building a custom integration between their platform, Shopify, and our ERP, streamlining our returns process. The Redo platform offers our customers low-cost return coverage that costs us nothing! Customer support is responsive, knowledgeable, and US-based! Get Redo!

  Lancaster Archery Supply · lancasterarchery.com · top 10k store

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• 5★2025-11-28

  We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers. Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.

  eDeadShop · edeadshop.com · top 100k store

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• 5★2025-11-27

  Redo has been such a great experience and they keep adding more and more services to their platform too!

  Premier Spike · www.premierspike.com · outside the top 100k

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• 5★2025-11-26

  Get redo. These guys are the best and the app is phenomenal for customers and our business. Thanks!

  F+B · fandbsports.com · outside the top 100k

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• 5★2025-11-26

  Great service thank you for your assistance, Jacob!

  Rock Revival® · rockrevival.com · top 10k store

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• 5★2025-11-26

  Will is exemptional!

  Huega House · huegahouse.com · top 100k store

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• 5★2025-11-26

  Cade did a great job helping us get a report we were looking for. Worked with us till we had what we needed.

  HardwareSource · www.hardwaresource.com · top 100k store

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• 5★2025-11-26

  Love Redo and the team. Emry has been super helpful!

  The Shoe Fairy · shoefairyofficial.com · top 10k store

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• 5★2025-11-26

  Love how ieasy returns are and Cade was especially helpful getting an issue fixed for me!

  dahl · unranked store

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• 5★2025-11-26

  Such an amazing experience and product is exceptional. We were live within 24 hours and Jake and Easton were incredible to work with. Recommending to everyone in my network!

  Kosha Fit · koshafit.com · outside the top 100k

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• 5★2025-11-26

  Switching to Redo for our returns has been one of the best decisions we’ve made for our boutique. We came from an app that charged us a monthly fee and required us to cover the cost of return shipping, which added up so fast for a small business. Moving to Redo, with no cost for returns on our end and the ability for customers to cover their own return label, has been a huge value add for us! On top of that, their package protection and returns all flow through one system, and the workflow + automations have made everything so much easier behind the scenes. No more manual returns, no more juggling multiple tools, just a clean, simple process that actually supports small shops! A big shoutout to Austin P. and Alexis for being so helpful, quick to respond, and genuinely supportive. They always make sure we’re taken care of! If you’re a small boutique still paying monthly for returns or covering return shipping costs, Redo is truly such a gift. It’s made all the difference for us!

  Yourdarlingstyle · shopyourdarlingstyle.com · outside the top 100k

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• 5★2025-11-26

  THE BEST! We started using Redo for their easy returns, package protection, and warranty claims process. We were thrilled to find a system that took the pressure and cost of returns off of a small business, and made it easy for customers too. Since then, we have expanded to their SMS and OMS marketing tools and are so happy with how they have supported and streamlined our operations. On top of that, they have an incredible support team. Huge shoutout to Austin, Dominic, Austin, and Alexis! They have truly made us feel like we have a trusted partner on our team and are always quick to respond and provide support. Highly recommend Redo to any and all businesses!

  Lex Noel Jewels · lexnoeljewels.com · outside the top 100k

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• 5★2025-11-26

  The best app and system for returns! We’ve been using Redo for our returns since the early days of our boutique, and it has made the whole process feel so much lighter. Instead of handling manual returns, unexpected costs, and back-and-forth emails, everything is handled seamlessly through their system. It takes the pressure off small businesses while giving customers a smooth, straightforward experience, truly the best of both worlds! And we have to shout out to our amazing account manager, Austin P. he has been so kind, quick to help, and always makes sure everything is running perfectly for us. If you’re looking for a returns solution that actually supports small shops, Redo has been such a blessing for ours!

  Shop Fruitful Co. · www.shopfruitfulco.com · outside the top 100k

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• 5★2025-11-26

  Every boutique owner needs this for their returns! We couldn't recommend this solution enough. Not only is it free and takes the pressure off of boutique owners for covering return costs, it also enhances the customer experience and retention too. Redo has seriously changed the game for our boutique. Their returns and protection tools took the chaos out of that whole process and made it so much easier for everyone. We loved it so much that we added their SMS and OMS tools, and it’s made our workflow feel so much more put-together and has so many great tools and automations that we love. They have an INCREDIBLE support team. Huge thank you to Austin P., Jackson, Dominic, Austin N., and Alexis, they always take care of us and make everything feel easy. It feels like we have a trusted partner on our team :) If you're a small shop owner, Redo is 100% worth it!

  Coastal Lane Boutique · shopcoastallaneboutique.com · outside the top 100k

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• 4★2025-11-26

  Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way. The returns portal recently got an update and it looks so much better. Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

  CLE Cosmetics · clecosmetics.com · top 100k store

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• 5★2025-11-26

  We've had Redo from the early days of starting our boutique and it has has been such a valuable addition to our business! Their returns, package protection, and fulfillment system make everything smoother for ourselves and our customers too! We also started using their SMS tool as we expanded into marketing, and it has been such a relief having everything in one easy, all-in-one platform. The Redo tools are simple to use, free to get started, and makes managing so many moving pieces feel way less overwhelming! The best of it all is their dedicated support team. We have been thankful to work with Austin P., Dominic, Jackson, Austin N., and Alexis, they are truly amazing and have always been so helpful in making us feel supported. If you run a boutique, we can’t recommend Redo enough! They’ve made such a difference for us!

  Janáe · janaelabel.com · outside the top 100k

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• 5★2025-11-25

  Emry was amazing and quick! She found what I needed and I didn't have to repeat my conversation. Thank you Emry and redo!

  Dreamland Baby · dreamlandbabyco.com · top 100k store

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• 5★2025-11-25

  Redo's customer service has been exceptional. Whenever I encounter an issue, they respond quickly and take the time to walk me through every step. Thanks to their dependable support and swift problem-solving.

  Calzuro · www.calzuro.ca · top 100k store

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• 5★2025-11-25

  Redo team is excellent. They are quick to respond, open to development on new ways to support our business specifically and are just about an all in one function to support our web business.

  Asher Golf · www.ashergolf.com · top 100k store

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• 5★2025-11-25

  Awesome support from Jaxon on a super feature of Redo's (Instant Exchange). Our team needed a mini reminder and onboarding of this feature..... great image share, instructions, explanation + walk thru ..... not to mention understanding of our question and inquiry.

  Grand Prix Dance · grandprixdance.com · top 100k store

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• 5★2025-11-25

  Working with Redo has been a great experience so far, starting up for them has been smooth overall. Redo's platform is user-friendly and easy to create campaigns with. The team is amazing too, shoutout Will and Jason for always being so helpful with getting started, strategizing and maximizing performance! Thank you for being such a hands-on support crew and helping us succeed.

  originalsprout.com · originalsprout.com · top 100k store

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• 5★2025-11-25

  We've been working with REDO for the past year, utilizing their returns/exchanges and OMS platform. We've had nothing short of an extremely positive experience working with their team and recommend them to all of our 3PL accounts.

  Baseballism Online · www.baseballism.com · top 10k store

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• 5★2025-11-25

  Prior to utilizing Redo's services, we were partnered with Loop for all returns. We experienced the worst customer support at Loop when issues arose, which was one of the main reasons we decided to switch to Redo. Our experience with Redo has been nothing short of incredible. Their ENTIRE team is extremely responsive, attentive, and helpful; if there's ever an issue, they fix it immediately. Their platform is easy to use and allows for customizations to ensure that the return, claims, and warranty experiences align with your company's branding. 100/10 would recommend Redo!

  ASRV · asrv.com · top 10k store

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• 5★2025-11-25

  We’ve been using Redo for our boutique, and honestly… it has been such a win. It’s eliminated so much back and forth on returns. Our shoppers love having the option to protect their order, and it has noticeably reduced return headaches for our team. Support is always super responsive & willing to listen to any app updates that would make our lives easier! Shout out to Will for his great support for some last minute Black Friday adds!

  Wild Dove Boutique · shopwilddove.com · top 100k store

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• 5★2025-11-25

  Works great for returns. We have been using it for a while. Once you get everything set up and your flows set, it works great. The team is very responsive and helps when needed.

  Alignmed · alignmed.com · top 10k store

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• 5★2025-11-25

  Will was great. Helped out with an issue that needed immediate solving (Bot attack purchasing redo coverage only) and came in and put an end to it, quickly and efficiently. I also love that I was able to speak to someone local in local time, i.e., in the USA, and not someone in another country who needs explaining 5 times and who reads a script to respond. That was refreshing in this day and age. And to top it off, he actually called my direct line when he said he would. Another rarity. Top-grade service by Redo!

  J.FitzPatrick Footwear · www.jfitzpatrickfootwear.com · outside the top 100k

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• 5★2025-11-25

  Redo has made the customer experience so much better and our customer service team's life so much easier! So happy with this service! Cade specifically was helpful when we had some tech issues - he came right in and assisted! Great app - totally worth it!!

  Lady Hart · shopladyhart.com · outside the top 100k

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• 5★2025-11-24

  Been great using Redo and the CS team is always very responsive!

  Portland Gear · portlandgear.com · top 10k store

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• 5★2025-11-24

  Great company! I’ve been working with Redo for close to a year now. The platform, support, functionality and implementations are always easy and smooth. A++++ Happy to recommend them to other founders.

  Commbi ® · commbi.com · top 100k store

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• 5★2025-11-24

  This app definitely gave us an upgrade in terms of order fulfillment and saved us thousands in costs that we would have to incur without REDO. The support is also super helpful and the success managers are always there to help us with whatever we need!

  KineticKings · www.kinetickings.com · top 100k store

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• 5★2025-11-24

  Redo has been awesome! I love how many options are available for customers. Their support team is incredible—always super fast and helpful with anything I need. Thank you to Will especially, who helped thoroughly resolve an issue we’d been having trouble with.

  Journee · journeecollection.com · top 10k store

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• 5★2025-11-24

  We’ve partnered with the Redo team for several years now, and their support has been exceptional. They’re incredibly responsive, proactive with tech updates, and quick to navigate any edge cases that come up. Their reliability and service make it hard to imagine using anything else.

  FREEBIRD STORES · unranked store

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• 5★2025-11-23

  With just a month or so to go before peak, the timing of our move wasn't ideal, but the potential savings from being able to bring multiple aspects of the business under one roof (shipping, returns, exchanges, email support, marketing, etc) and Spencer's assurances that it could all be done without compromising our day-to-day operations, was all we needed to hear to make the jump now and not in the new year. Dom flew in to get our stations set up with updated bin locations and towns. These new towns have created efficiencies to our picking, packing and order distribution processes that I didn't think would be possible without automation. Bottom line, if you want a product that works and will save you time and money, Redo is it. It's also nice to have Spencer, Dom, Aaron, Seth, etc, etc... real people who respond to your real needs.

  Jordan Craig · jordancraig.com · top 10k store

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• 5★2025-11-21

  Absolute best service

  Born To Glam · borntoglam.com · outside the top 100k

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• 5★2025-11-21

  Absolutely worth it.

  Stinger Pickleball · stingerpb.com · outside the top 100k

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• 5★2025-11-21

  Anderson is outstanding and extremely helpful! He responds very quickly and ensures that all the assistance I need is provided. Keep up the great work, and thank you for your wonderful support!

  Fitglow Beauty · fitglowbeauty.com · top 100k store

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• 5★2025-11-21

  Skyler from Redo Support was absolutely incredible in helping us get our website configured exactly the way we needed! Especially on such a tight deadline. We’re truly grateful for the responsiveness, patience, and teamwork throughout the entire setup process!

  Kingz Europe · kingzeurope.com · top 100k store

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• 5★2025-11-21

  Redo has the best customer service! The live chat feature is always helpful for quick questions and the team is always available for a phone call if needed. Thanks for everything!

  CITY Boots · cityboots.com · top 10k store

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• 5★2025-11-21

  Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!

  Kaipar Clothing · kaiparclothing.com · top 100k store

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• 5★2025-11-21

  Bryce was very helpful in assisting my return question with accuracy and follow up. Thank you!

  Golftini · www.golftiniwear.com · top 100k store

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• 5★2025-11-21

  Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!

  Called to Surf · calledtosurf.com · top 10k store

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• 5★2025-11-21

  Beauty Endevr made the switch to Redo, and we couldn’t be happier! Shipping is faster, simpler, and more organized than ever, and their support team made the transition seamless. Redo has truly improved our workflow!

  Beauty Endevr · beautyendevr.com · outside the top 100k

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• 5★2025-11-21

  Since our very first call, we wondered if Redo might be too good to be true, but they’ve exceeded every expectation. Dallin and Alexis have been incredibly supportive and quick to answer all of our questions. We couldn’t be happier!

  YES HOMO · yeshomo.co · outside the top 100k

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• 5★2025-11-21

  I would highly recommend Redo. Returns portal, OMS, and all the other features they offer are built with excellence. Customer service is great. Anytime i have a question or an issue, it is resolved within less than 24 hours. The platform is very customizable and easy to work with.

  Hosiery Plus · hosieryplus.com · top 100k store

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• 5★2025-11-21

  Redo has been a game changer for our business. The app works exactly as promised; simple, reliable, and seamless for both us and our customers. What really sets Redo apart, though, is their support team. They are fast, attentive, and genuinely care about helping brands succeed.

  Cattle Ranch Co. · cattleranchco.com · outside the top 100k

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• 5★2025-11-21

  Redo helped us solve some key issues we had with our previous return flow that has really improved our customer's experience. The Redo team (shout out to Summer) was especially helpful during onboarding.

  SuitShop · unranked store

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• 5★2025-11-21

  It's been an absolute pleasure working with the Redo team. Not only do they have a great product, they have an incredibly engaged and talented team backing it up. I've gone through dozens Shopify app integrations and never had one go as smoothly as Redo.

  Huk Gear · huk.com · top 10k store

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• 5★2025-11-21

  We've recently made the switch to Redo and it was such an easy process! The team quickly responds whenever we have questions and they follow up periodically to make sure things are running smoothly.

  Graf Lantz · graflantz.com · top 10k store

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• 5★2025-11-21

  We’ve had a great experience with Redo. We started with returns, and since then we’ve explored many of the platform’s features — always with excellent results. The team is incredibly helpful and open to collaborating on new ideas. As Redo continues to grow, I’m confident we will too.

  Just Black Denim · www.justblackdenim.com · top 100k store

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• 5★2025-11-21

  Redo is a very robust yet flexible returns solution and we highly recommend it. It makes the returns process much easier for both retailers and customers. Any problems we've had have been swiftly addressed and resolved.

  ShopPromesa · shoppromesa.com · top 100k store

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• 5★2025-11-21

  I recently had an ongoing issue with a return/exchange, and Skyler from Redo’s customer service team was absolutely instrumental in getting everything resolved. From the very start, Skyler was incredibly helpful, patient, and thorough. They took the time to understand the situation, followed up promptly, and made sure every step was clear and easy for me to complete. Really appreciate the support.

  Geel · geel.us · top 100k store

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• 5★2025-11-21

  Redo makes our workflow much easier and efficient when it comes to providing a portal to our customers to initiate their returns/exchanges. Redo also makes it a win-win-win situation. Between Redo, the merchant, and the customers, everybody wins. This is a great add-on to our website.

  lapstoneandhammer.com · www.lapstoneandhammer.com · top 100k store

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• 5★2025-11-21

  Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!

  The Pink Tulip Clothing · thepinktulipclothing.com · top 100k store

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• 5★2025-11-21

  Redo has been wonderful! Their customer support team is prompt, knowledgeable, and incredibly easy to work with—any time we’ve needed help, they’ve responded immediately and resolved things smoothly. And their product truly stands out in quality!

  GRIP6 · grip6.com · top 10k store

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• 5★2025-11-21

  Skyler from the support chat was absolutely amazing to work with! He answered quickly and was able to sort out all of our holiday return policy changes in just a few minutes. I really appreciate the speed and attention to detail this team takes to help their clients. Thank you again, Skyler!

  The Lovery · thelovery.com · top 100k store

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• 5★2025-11-21

  We've been using Redo and almost all of their products for awhile now. The integration has been really smooth, the interface is easy to work with, and their support has been top-notch. They've helped us every step of the way and we're looking forward to our continued success with them!

  9FIVE Eyewear · 9five.com · top 100k store

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• 5★2025-11-21

  We’ve been using Redo for nearly two years and absolutely love it. The products are reliable, easy to use, and continue to improve month after month. Their team is constantly releasing new features, and it’s quickly becoming an all-in-one solution for our returns and customer experience needs. Customer service has always been excellent as well—responsive, helpful, and genuinely invested in our success. Highly recommend to any business looking for a powerful and evolving returns platform!

  Wild Oak Boutique · www.wildoakboutique.com · top 100k store

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• 5★2025-11-21

  Super helpful technology that helps streamline our return and exchange process! Support team is always responsive and they are constantly evolving their technology to keep up with trends and needs of retail stores.

  No. 14 · www.no14boutique.com · outside the top 100k

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• 5★2025-11-21

  We've been with re:do since nearly the beginning of their company, and we've referred them to many other e-commerce merchants since that time. They've always been helpful, accommodating and quick to respond, and their product is top notch.

  Freedom Fatigues · www.freedomfatigues.com · top 100k store

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• 5★2025-11-20

  Good experience, fast customer service

  Taos Footwear · taosfootwear.com · top 10k store

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• 5★2025-11-20

  Great customer support!

  Glyder · www.glyderapparel.com · top 100k store

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• 5★2025-11-20

  Great service

  Shop My Fair Lady · shopmyfairlady.com · top 100k store

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• 5★2025-11-20

  Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.

  Albee Baby · www.albeebaby.com · top 100k store

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• 5★2025-11-20

  Cade has been incredibly helpful in resolving my issues and answering all of my questions. His replies are always fast, clear, and easy to understand, which makes communication effortless. He goes above and beyond to ensure everything is handled smoothly, and I truly appreciate his professionalism and support. Working with Cade has been a great experience, he makes the process simple and stress‑free!

  Ava Lane Boutique · avalaneboutique.com · top 100k store

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• 5★2025-11-20

  The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!

  Wooden Ships · www.wooden-ships.com · top 100k store

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• 5★2025-11-20

  Redo has been a great change to our returns system. And they are always quick to answer questions and give thorough help. Colin pointed me in the right direction and solved my issue right away.

  TOBIQ · tobiqtravel.com · top 100k store

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• 5★2025-11-20

  Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!

  J. Cole Shoes · www.jcoleshoes.com · top 100k store

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• 5★2025-11-19

  The customer support at Redo was amazing! Skyler was friendly, quick to respond, and went above and beyond to help resolve my issue. Excellent service—I couldn’t be happier!

  Stick Mobility US · unranked store

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• 5★2025-11-19

  Skyler went above and beyond to help us sort out an issue we were having. The issue had nothing to do with the app, it was user error during a return, and he was able to troubleshoot the issue and get us sorted.

  We Norwegians US · wenorwegians.us · top 100k store

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• 5★2025-11-18

  Will (and the rest of the support team) are always super helpful and very fast at resolving issues.

  Pamela Love · www.pamelalove.com · top 100k store

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• 5★2025-11-18

  Will was awesome! Went above and beyond to help!

  Downeast · downeaststyle.com · top 100k store

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• 5★2025-11-18

  We love redo for our everyday needs with returns, orders, exchanges! Makes our process much smoother. Customer support it awesome with helping when needed and for the most part pretty fast at responding.

  Birdie Bean · birdiebean.com · top 100k store

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• 5★2025-11-14

  Such a great company! Very helpful, smart, and quick to respond to questions!

  Sweet Bath Co · sweetbath.co · top 100k store

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• 5★2025-11-14

  Jaxson is the GOAT, helped adjust a button with REDO very fast and effectively.

  Cache · trustcache.com · top 100k store

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• 5★2025-11-13

  I’m using Redo for my warranty claims and the experience has been fantastic. The app itself makes everything simple and straightforward, but what really stood out was the customer support. Skyler and Jaxon were incredibly helpful—quick responses, clear guidance, and they went above and beyond to make sure everything was resolved.

  TRAILWORX · www.trailworxgear.com · outside the top 100k

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• 5★2025-11-13

  Colin jumped in and helped us get our flow tailored to our needs immediately. Thanks Redo!

  WHITESPACE · whitespacesnow.com · top 10k store

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• 5★2025-11-13

  The Redo support has been super helpful and quick to response! In particular, Will Snow was very available and provided me with his contact info in the even of any problem. Working with redo has been a breeze!

  Mave & Chez · maveandchez.com · outside the top 100k

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• 5★2025-11-12

  The customer service team at Redo is top-tier. They are quick to reply to any issue that may arise and solutions are just as quick. Jacob has been an asset to the team and has helped correct our flow with specific logic that has allowed our customers more flexibility with their returns.

  zestt llc · zesttorganics.com · top 100k store

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• 5★2025-11-11

  Jaxon was really helpful!

  Shezza · shezza.com · top 100k store

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• 5★2025-11-11

  Redo has been very helpful in streamlining our return and exchange process. We also appreciate the level of customization offered to enable us to best serve our customers’ needs. When we do encounter issues, the Redo team has been able to jump in quickly to provide resolutions. We appreciate having Redo to help make it easier for our customers as well as our customer support team.

  Hurdle Apparel · hurdleapparel.com · top 100k store

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• 5★2025-11-11

  We have loved our experience with redo so far! Shipping, managing returns/exchanges and marketing with redo has been great for us and a much more streamlined process. Shoutout to Jason! He has been very helpful with any questions we have or if we need him to adjust anything for us, he does it right away!

  IKT · shopikt.com · outside the top 100k

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• 5★2025-11-10

  Fast response and resolution

  Anne Klein · anneklein.com · top 100k store

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• 5★2025-11-10

  Love using Redo! We started out using them for returns and are now using them for email marketing, support, upsells, and they are constantly adding new features for us to take advantage of. Also, the support from Jason, Austin, and the team has been incredible. We have a direct line to them and get questions answered extremely fast. Highly recommend!

  Üni · www.uni-performance.com · top 100k store

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• 5★2025-11-09

  REDO has been great, they troubleshoot any needs I have. They are thorough and help make the return process much smoother.

  Pippa & Pearl · www.pippaandpearl.com · top 100k store

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• 5★2025-11-09

  Redo has been such an incredible tool for our store. The platform is intuitive, easy to navigate, and provides powerful insight into our customers - from their first interaction to repeat purchases. It’s been a game changer for understanding the full customer journey and buying habits, all in one place. Every single person I’ve interacted with at Redo has been helpful, responsive, and genuinely invested in making sure we’re successful. We’ve been with Redo for years now, and I love seeing how the platform continues to evolve and improve. Highly recommend!

  millie + roo · www.millieandroo.com · outside the top 100k

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• 5★2025-11-07

  Redo has been a dream to work with since we partnered with them. The onboarding experience was seamless, and any time we needed something adjusted, the team handled it quickly and efficiently. Emry recently helped us customise our settings, and she was incredibly helpful; always quick to respond and so easy to work with. Thanks, Emry!

  UNIKSPACE · unikspace.com.au · outside the top 100k

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• 5★2025-11-07

  Jaxon and Skylar are incredibly helpful! I appreciate them checking in with me and my team while we are transitioning into using Redo. So far the app is very helpful. I especially love the Bulk Shipping option to sort similar orders. Our company ships LARGE Kickstarter campaigns and this feature are been invaluable in that process.

  Knafs · www.knafs.com · top 100k store

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• 5★2025-11-06

  The dedicated team is very helpful! We're forever grateful!

  Isaac Mizrahi · www.isaacmizrahi.com · top 100k store

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• 5★2025-11-06

  Really easy to work with and great support

  The Baby Cubby · www.babycubby.com · top 10k store

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• 5★2025-11-06

  We have been very happy with REDO. It takes a second to get it all set up but the customer service team and sales reps are VERY helpful and responsive in helping you. I would highly recommend.

  LeMel · shoplemel.com · top 100k store

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• 5★2025-11-06

  Love Redo, been with them for 3 years, they offer a great service all around and their customer support is great.

  Macoma Boutique · macomaboutique.com · top 100k store

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• 5★2025-11-06

  We are using Redo for Returns and Exchanges as well as CX. We are loving both solutions! Returns and Exchanges has been saving us a ton of time, and the CX tool has been as well. Their support team has been awesome and are always super responsive.

  WrestlingMart · www.wrestlingmart.com · top 100k store

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• 5★2025-11-06

  Redo has been super helpful to our growth as a company. The returns flow Redo has is customizable and has made it so much easier for us and our customers to process returns. The support has been great, responses are quick, and Austin, Alex and Jackson have been so easy to work with. Can't recommend enough!!

  HEST · hest.com · top 10k store

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• 5★2025-11-06

  Super happy with the returns and exchanges portal. Best thing to note is the quick customer service. Not like some other apps where you are waiting forever to get a hold of someone to fix an issue.

  Wazoo Gear · wazoogear.com · top 100k store

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• 5★2025-11-05

  Perfect customer service from Cade

  Gathre · gathre.com · outside the top 100k

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• 5★2025-11-04

  Super seamless and well-managed onboarding process was, it made getting started incredibly easy and all the tools are great.

  Gibsonlook · gibsonlook.com · top 100k store

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• 5★2025-11-04

  Jaxon Jensen for the win! Very responsive - followed up on the follow up, can't beat that!

  w.kleinberg · wkleinberg.com · top 100k store

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• 5★2025-11-04

  This app is changing the landscape so far. Why went from using 4 different apps to just this one. Customer service has been amazing and they are there to help you set it up if needed. Portal is easy to use and so many features.

  luxa athletics · unranked store

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• 5★2025-11-04

  Just started with Redo in prep for a busy holiday season and it has been a very smooth transition from our previous return portal. Jed (Sales), Seth (Tech/Sync), and Jaxon (Support Chat) have all been incredibly helpful so far in getting everything up and running! Weekly onboarding calls to make sure we understand Redo (portal, backend, customer facing and anything else we may need) has been efficient even when the team has a plethora of questions. Definitely believe Redo will be a longstanding app we will be using for the foreseeable future. Thanks Redo Team!

  Kinda Fit Kinda Fat · kindafitkindafat.com · top 100k store

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• 5★2025-11-04

  Our customers love this app as it makes returns and exchanges so easy. We love it too for ease of use and reduction of customer support tickets. The analytics platform is super helpful and they have great support. Highly recommend, can't wait to see what other new features you come up with!

  Blessed Be Magick · blessedbemagick.com · top 100k store

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• 5★2025-11-03

  Our Redo experience has been amazing from day one. From the integration to the continued support, the process has been seamless. Our customers have responded well to the experience, and it has improved our returns/exchanges experience exponentially.

  Rock & Roll Denim · rockandrolldenim.com · top 10k store

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• 5★2025-11-03

  We appreciate all of the help Redo has provided to our business on the ecom from. Since the world of ecom is moving to an AI Shopping experience, Redo helps take the fear out of adding AI to your website as they walk you through all of the steps needed to take your website/shopping experience to the next level!

  Violent Gentlemen · vghc.com · top 100k store

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• 5★2025-11-03

  Redo has really been a game changer when it comes to streamlining our Customer Support process. It's made it so simple to take care of all of our customers' needs, in terms of modifying orders, helping with returns, even keeping in touch with our customers. Several steps have been saved, thanks to the ability to email customers directly thorough the platform. Making the switch to Redo has been the best decision we've made

  Splay Shoes · splayshoes.com · top 100k store

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• 5★2025-10-31

  The team at Re-Do is on top of it. We're having tons of success with their new platform and so grateful that we can keep everything under one roof. If you're considering a switch - don't think twice!!

  Grassroots California · www.grassrootscalifornia.com · top 100k store

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• 5★2025-10-31

  Thumbs up to Skyler. Very helpful.

  Kooshy Kids · unranked store

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• 5★2025-10-31

  Talmage was very helpful in answering my questions and giving me step by step instructions on how to complete a task on Redo. The customer service Redo has is always the best and super helpful.

  EPTM. · eptmusa.com · top 100k store

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• 5★2025-10-31

  It's been such a smooth experience using Redo to manage easy returns and exchanges for clients and the chat is amazing! they always get back to me on time and help me with any problems i've had so big shoutout to the team and will def keep using them in my store. Also, big shoutout to Talmage who helped me on these portal setups and tag exclusion which was super needed for my store and i coulnd't figure it out

  Fine Modesty · finemodesty.com · outside the top 100k

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• 5★2025-10-31

  Great app + great support Redo’s been super smooth for us — easy setup, clean interface, and it just works. Big thanks to Aaron for always being on top of things and making sure we’re good. Definitely recommend if you want something simple that actually makes the return process easier. –Shawn from La Familia

  La Familia Forever · lafamiliaforever.com · outside the top 100k

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• 5★2025-10-30

  Customer support is great, quick and efficient! Thanks

  Element Ring Co · elementringco.com · top 100k store

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• 5★2025-10-30

  Will was such a great help with solving my issue. He was very persistent and finding a resolution. It is reassuring to know that a company will not leave you out there hanging.

  Pinned Golf · pinnedgolf.com · top 10k store

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• 5★2025-10-30

  Great app works as expected. very inutitive to use. Super fast and responsive customer service is my unreal. I've never had an issue unresolved!

  Conway+Banks Hockey Co. · conwayandbanks.com · top 100k store

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• 5★2025-10-29

  Really happy with the returns portal and user experience! Support has been really helpful to resolve any issues along the way. Has saved us a lot of time and made the process much easier for both us and our customers. Really happy with our decision to go with redo!

  Gray and Haast · grayandhaast.com · outside the top 100k

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• 5★2025-10-29

  I really appreciate Re-Do's customer service. Anytime I have any issues they are super responsive and are always willing to take the time and help me through anything. So far there is nothing that they have not been able to help me with and get us back up and running smoothly right away.

  Jen's Pirate Booty · jenspiratebooty.com · top 100k store

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• 5★2025-10-28

  Jaxon was great.

  Posi and Mint · unranked store

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• 5★2025-10-28

  Fast, efficient, and helpful. Jaxon handled my concern without any hassle.

  CHERRY LA · cherryla.com · top 10k store

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• 5★2025-10-28

  REDO always delivers great customer service. Jaxon was super helpful!

  The Modest Style Boutique · modeststyleboutique.com · outside the top 100k

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• 5★2025-10-28

  Highly recommend! Awesome app, awesome team. Replaced multiple apps with this one and gained features and functionality in the process. Super helpful team that worked through our unique setups and integrations. No pressure to use elements we didn't need, just focused on the areas that helped us level up.

  VelociRAX · www.velocirax.com · top 100k store

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• 5★2025-10-28

  Redo has been great to work with! We use it for our online support chat as well as our returns and exchange process, and it’s been smooth sailing. Their support team is wonderful and always helpful. Like any system, there can be the occasional minor glitch, but it’s rare and always resolved promptly. Highly recommend!

  natvbasics.com · natvbasics.com · top 100k store

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• 5★2025-10-27

  Redo has been such a game changer for us. The UI is very easy to use and the support of the reps across the board has been exceptional. Worked with Greg Bryce and Jackson a lot and they have been phenomenal! So glad I left Shipstation!

  Blessed Is She · blessedisshe.net · top 100k store

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• 5★2025-10-25

  Excellent experience - Greg helped me out with an issue on a weekend. They are very techncal and knowledgeable and been an excellent experience so far. Highly reccomend!

  Walkee Paws · walkeepaws.com · top 10k store

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• 5★2025-10-24

  Exceptional support. Great explanation on things. Thanks!

  GatsbyShoes · unranked store

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• 5★2025-10-24

  We absolutely love Redo—it’s been a total game changer for our team! The platform is easy to use, and their support team is always quick, responsive, and incredibly helpful. We’ve had such a positive experience and truly appreciate the Redo team.

  Contours Rx · contoursrx.com · top 100k store

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• 5★2025-10-23

  Working with Redo has been great! They have made my return process much more streamlined and easier for customers. Customers can print labels through the dashboard return. It's made it very simple for them. Assistance is always available, and they will help you build out the logic for your return process. Lastly, if you want to provide package protection for your customers, they can set that up for you too and you can collect and keep the funds should your customer choose that option. Can't say enough great things about Redo.

  DiscountDressShop · www.discountdressshop.com · top 100k store

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• 5★2025-10-23

  Ya know the whole saying about not putting all of your eggs in one basket? Yeah, well, I've completely thrown that saying (not the eggs...they're safe in the basket) out the window with Redo because they service just about our entire business (returns, warranties, repairs, claims, support, order management, order tracking, yada yada yada). So basically if Redo stops working I'm toast. But so far, so good! We were one of the early adopters of Redo and I recommend them to everyone I can. They've made scaling our entire operation so much easier. To the folks at Redo: thank you for keeping all of my eggs safe

  Haven Tents · haventents.com · top 10k store

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• 5★2025-10-22

  We have been working with Redo for a little over a year now and have nothing but good things to say. We use them for our shipping protection, email automations, and a custom warranty flow. Our processes can be very complicated but the Redo team has always gone above and beyond to see what they can do to customize their products and make them work for us. The whole team is amazing and there are many people willing to step in when problems arise. Shoutout to Jackson for being such a big part of why we've had such a great experience with the company and app as a whole!

  Pressed Floral · pressedfloral.com · top 10k store

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• 5★2025-10-22

  Redo has been amazing to work with. The capabilities are endless and their support team is stellar. They will always work through any question or challenge that we have and are constantly making improvements. Highly recommend!

  Slate Flosser · slateflosser.com · top 100k store

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• 5★2025-10-21

  Wonderful experience using this app. Redo’s support team is always quick to help with anything that comes up. The platform is easy to navigate and simple to customize to fit your brand. I highly recommend it to anyone looking to streamline their returns process. Redo goes above and beyond by offering additional value and innovative services. Special thanks to Greg from Redo, who always takes the time to walk through any questions or potential confusion with patience and clarity.

  Xtreme Soccer · xtremesocceronline.com · top 100k store

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• 5★2025-10-21

  Easy to use app and wonderful customer service! Always here to help with any questions at all!

  NeeSee's Dresses · unranked store

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• 5★2025-10-21

  From the demoing to the onboarding to the after customer care is TOP NOTCH!!! Every single person that we have had the privilege to work with has been very knowledgeable and kind, and in today's world that means so much!

  Groove Life · www.groovelife.com · top 100k store

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• 5★2025-10-16

  Jaxon was very responsive and helpful in answering my questions about a customer’s refund status. He provided updates quickly and made the process smooth and easy. Great support experience!

  POPFLEX® · www.popflexactive.com · top 10k store

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• 5★2025-10-16

  Great team to work with! We have implemented Returns, Warranty, Package Protection, Customer Support, and Order Management - everyone is helpful and excited to work with us. The few issues we've had have been resolved quickly.

  Local Boy Outfitters · localboyoutfitters.com · top 100k store

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• 5★2025-10-14

  Great service and great team. They're able to accommodate to our needs in terms of styling, service, and value proposition. We had a bug that a customer noticed, and Greg swooped it and took care of it. Great work!

  OFFFIELD · offfield.com · top 100k store

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• 5★2025-10-14

  Since adding Redo, our exchange and return process has changed to be an easy, straightforward process, not just for us, but more importantly for our customers. We also have the chat and how it assists and replies to customer questions is detailed and professional. We have tried other apps that are similar and they really do not compare. Just add it, you will be grateful you did.

  Just Mens Rings · www.justmensrings.com · top 100k store

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• 5★2025-10-14

  We're super happy with this app. It made the return process much easier for the customer service team, but also for our consumers. And they're constantly improving their service and add new options!

  SAOLA USA © 2024 · saola.com · top 100k store

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• 5★2025-10-10

  Great app with lots of flexibility and great support. Thx

  Pool Products Canada · poolproductscanada.ca · top 100k store

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• 5★2025-10-10

  Easy to use and good customer service!

  Très Chic Boutique · www.treschichouston.com · outside the top 100k

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• 5★2025-10-10

  I am beyond happy with our experience with REDO! We started with returns and now we are using support and the AI tools. The team is BEYOND helpful and we have loved our interactions along the way. Summer, Quinten, Aaron, and Paxton are amazing

  DYPER · dyper.com · top 100k store

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• 5★2025-10-10

  We've been working with REDO for some 2 years, and being a Cycling Apparel ON Line Retailer it enables customers to return items that do not fit easily for an exchange, refund, or Store Credit. It also encourages Buyers to order 2 sizes of an item to try on, and then return what does not fit as we encourage cyclists who are borderline in sizing to order both sizes to make sure of the fit. Also REDO makes processing Returns very easy.

  Cento Cycling · centocycling.com · outside the top 100k

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• 5★2025-10-09

  Great service as always!

  Unique Vintage · www.unique-vintage.com · top 10k store

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• 5★2025-10-09

  Redo has been a great experience! The onboarding was super helpful & quick. We even had some staffing changes and needed another walkthrough months later - which they were very helpful with. Any issue I have had has been addressed immediately. I am so happy we use them on all our stores!

  Dorian Electra Official · unranked store

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• 5★2025-10-07

  REDO has been a game-changer for our returns process. We love REDO and their team is so helpful!

  MTN OPS · mtnops.com · top 10k store

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• 5★2025-10-07

  Aaron provided outstanding customer service — professional, helpful, and genuinely committed to a great experience. Re-do is an amazing company to do business with, always coming through with fresh, innovative ideas that keep things exciting. At some point, Re-do is sure to become our go-to, one-stop-shop app! Thanks again, Re-do — keep pushing the limits!

  Marine Products · marine-products.com · top 100k store

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• 5★2025-10-07

  Redo's been a fantastic partner that's been extremely versatile and quick to solutions. No matter how challenging or complicated a situation, there has always been a quick, responsive, and excellent communication attitude that's been beyond beneficial to our day-to-day. Big shoutout to the Redo team and Quinton who makes it all possible. Thank you.

  Chirp™ · gochirp.com · top 10k store

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• 5★2025-10-07

  Redo has been amazing. Implementing REDO along with an AI chat assistant on out website drastically reduced our Customer Service inquiries so much that we were able redeploy resources towards our marketing budget! It has been a great experience over the past 2 years.

  Surf-fur · www.surf-fur.com · outside the top 100k

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• 5★2025-10-05

  10/10 experience period. They listen and respond instantly too. Those who are sleeping on it is missing out big time. This is the app I would recommend to all my friends but gonna keep quiet to my competitors

  JDMuscle · jdmuscleusa.com · top 10k store

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• 5★2025-10-04

  We cannot recommend Redo enough! Not only have they made our returns/exchange process so much easier for us and customers, but they are also helping us automate our e-commerce processes which is something we never thought could be done. We appreciate how hands on the team is and how they will customize anything that is needed. This simply doesn't exist with other platforms. Instead of a "no", the Redo team figures out a solution. Special shoutout to Hayden and Donminic who have been awesome through out this entire process!

  Pants Store · pantsstore.com · top 10k store

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• 5★2025-10-03

  The Redo team is always . I truly appreciate. I love that Redo for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions. Glad to work with them

  PROJECT SOCIAL T · www.projectsocialt.com · top 100k store

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• 5★2025-10-02

  The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!

  Portland Leather · www.portlandleathergoods.com · top 10k store

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• 5★2025-09-30

  Jaxon was super quick to respond to a customer service question and helped me resolve the issue. He also said he'd bring it up to development to better the product which is cool!

  Maui Rippers · mauirippers.com · top 100k store

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• 5★2025-09-30

  Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you

  PIYOGA · www.piyogapants.com · outside the top 100k

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• 5★2025-09-30

  Redo has been very helpful and responsive with all our business needs, in addition to helping us optimize and improve our processes, making it a lot easier for both our team and our customers.

  Short Par 4 · www.shortpar4.com · top 100k store

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• 5★2025-09-29

  Love how this has simplified our returns and exchange process. I have reached out a few times with questions and I have received excellent and quick help.

  Squak · squak.com · top 100k store

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• 5★2025-09-29

  Greg, Parker, and the entire REDO team have been incredible to work with! They’re always quick to resolve any issues and, when needed, seamlessly escalate to the right department to keep things moving. Communication is clear and responsive, and their support has consistently exceeded expectations. We use REDO not only for returns but also for email marketing — and it’s been an absolute game changer. Highly recommend their team and platform!

  Silks · silksdesign.com · top 100k store

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• 5★2025-09-25

  Great service and team! Super supportive and responsive.

  Yojani Boutique · yojaniboutique.com · outside the top 100k

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• 5★2025-09-25

  We only have good things to say about the Redo app and team. The customer service level is incredible! Highly recommend!

  Ivy City Co · ivycityco.com · top 10k store

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• 5★2025-09-25

  The support is fantastic and the app works very well. Great returns system.

  Devon + Lang · unranked store

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• 5★2025-09-25

  Redo has been great to work with. Jaxon was a big help today getting an invoice sent to the correct email for a customer.

  Minky Couture · www.softminkyblankets.com · top 100k store

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• 4★2025-09-25

  App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer. Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

  AVGear.com · www.avgear.com · top 100k store

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• 5★2025-09-25

  Redo has been an excellent partner knowledgeable, responsive, and genuinely invested in our success. They’re quick to support us when issues come up and have been incredibly open to new integrations that improve our efficiencies. It’s clear they care deeply about both their clients and customers, and their ongoing innovation sets them apart!

  Toys"R"Us · www.toysrus.com · top 10k store

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• 5★2025-09-24

  Working with Redo has been such a positive experience for us! Their team truly cares about our business and our customers, and it shows in every interaction. Whenever we’ve had a question or needed support, they’ve been quick, knowledgeable, and kind in their responses. Emry just helped us and she was wonderful! She was kind and delivered a solution quickly! You can tell they’re a team that values their partnerships and puts in the effort to understand what our brand needs. We’re grateful for the partnership and excited to continue working with them as they grow.

  roe Wellness · www.roewellness.com · top 100k store

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• 5★2025-09-24

  Really appreciate the Redo team working through with me to problem-solve for my specific business and returns-processing needs. The platform is easy to use and provides tons of customization to make it fit for what I need it to. The team there is great and goes out of their way to help.

  iteration · iterationera.com · outside the top 100k

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• 5★2025-09-23

  Great product, good team and easy to use!

  Prism Lens Fx · prismlensfx.com · top 10k store

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