Retention X: Grow Profit & LTV
E-Commerce Growth OS: Customer Analytics, Tracking, Attribution & Marketing Automation.
#18 of 2,132 in Store management · Customer Loyalty
- Rating
- 5.0 from 122 reviews
- Rating from stores in the top 100k
- 5.0
- On Shopify since
- 2020
- Seen on
- 361+ stores
What merchants say
Read all 138 with sourcesEvery review carries the store that wrote it and how big that store is.
- 5★2026-06-10
Really an incredible app, and Kori is really helpful with implementation and has incredible patience to walk you through the dashboard to really simplify it for you.
DeemedFit · outside the top 100k
- 5★2026-06-04
Strong reporting platform, great support from our account strategist Kori, and impressive range of integrations to leverage including Klaviyo, Gorgias, and much more.
Zenagen · top 10k store
- 5★2026-05-07
Super robust reporting offered, and top tier support from the RetentionX team. Highly recommended.
Kith · top 10k store
- 5★2026-03-23
A really insightful platform. Kori has been fantastic as our Account Strategist and is always providing fast, useful support and helping us strengthen our overall marketing strategy.
GrowTropicals · top 100k store
- 5★2026-03-22
We love RetentionX! There are so many capabilities and opportunities we're able to identify with their segmentation technology. Our account manager Kori is absolutely incredible to work with - so knowledgeable and always there to help.
Dinkum Dolls · top 100k store
- 5★2026-01-02
A great platform with an impressive depth of analytics. For us, as a small store with a very specific target audience, it does take some time to find the right settings and determine which data is most relevant to use but our Strategist Kori is highly knowledgeable and guides us well through the process, helping us get the most out of the data.
Sophie Stone · top 100k store
- 5★2025-10-24
Really great and insightful platform. We have been using it a couple of years now to inform decisions and help us build out our strategy. Nadine is always super helpful too for any queries.
DrinkWell · top 10k store
- 5★2025-10-23
Great program and service team!
The Absorption Company · top 100k store
- 5★2025-10-15
Excellent insights and great support team We’ve been using RetentionX across multiple brands, and it’s been a game-changer for understanding our customer base, AOV and CAC. The dashboards are intuitive, and the insights around repeat purchase behaviour, CLV, and segmentation have really helped shape our marketing strategy. Allie's support is also brilliant - responsive, knowledgeable, and always willing to guide Mitchdowd through setup or deeper analysis. It’s one of the few apps that actually delivers meaningful, actionable data instead of vanity metrics. Highly recommend to anyone serious about growing their eCommerce business. - Bharath (Ben), Mitch Dowd Brands Australia (Russell Athletic, Mitchdowd, Jockey AU)
Mitch Dowd · top 100k store
- 5★2025-09-24
We've seen a handful of other companies that claim to do what RetentionX does, but none have lived up to their promises. RetentionX is the real deal. Accurate data, extremely easy integration and onboarding, and some of the best account management and customer service we've seen. For companies looking to scale in a disciplined and sustainable way, RetentionX is an invaluable tool... Highly recommend.
PlantPaper · top 100k store
Read all 138 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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