AfterShip Returns & Exchanges · Orders and shipping

What merchants say

Every review we hold for AfterShip Returns & Exchanges, quoted in full, with the store that wrote it.

• 5★2026-08-19

  very good app to manage our sav

  Boutique des Arts Martiaux · boutiquedesartsmartiaux.com · outside the top 100k

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• 5★2026-08-13

  Damandeep Was very helpful and resolved my issue. Thank you!

  Aviator · aviatorusa.com · top 100k store

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• 5★2026-08-12

  damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.

  Cotes of London · coteslondon.com · top 100k store

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• 5★2026-08-04

  David has been very helpful from start to finish. My issue was resolved! Thank you.

  Ten Little · tenlittle.com · top 10k store

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• 5★2026-08-02

  very patient and helpful!

  RBF Apparel · www.rbfmovement.com · outside the top 100k

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• 5★2026-07-31

  betrug bei der Zahlung und Kündigung!!!!

  HEVVA · hevva.de · outside the top 100k

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• 5★2026-07-29

  Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.

  Maiden Cricket · maiden-cricket.co.uk · outside the top 100k

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• 5★2026-07-19

  strong knowlege and great support!

  Test-mooseknuckles · unranked store

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• 5★2026-07-15

  it is very helpful

  YIBRI · yibri.co.uk · outside the top 100k

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• 5★2026-07-13

  Super helpful and so timely!

  Sunday Siblings · sundaysiblings.com.au · outside the top 100k

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• 5★2026-07-09

  Thank you so much Shivam Singh! You provided an excellent service!!!

  Lvorn Inc. · lvorn.com · outside the top 100k

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• 5★2026-07-05

  Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

  ANIQI · aniqi.com · top 100k store

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• 5★2026-07-03

  Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

  Hawkes and Co · hawkesandco.com · outside the top 100k

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• 5★2026-07-01

  Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

  Mejuri · unranked store

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• 5★2026-06-27

  Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

  Happy Gentleman · happygentleman.com · top 10k store

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• 5★2026-06-22

  customers service was amaing! GREAT!! Again and again. They are great

  Tortle · tortle.com · top 100k store

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• 5★2026-06-18

  Although she wasn't exactly sure how to correct my issue/question immediately I appreciate that she took the time and figured it out and it was solved pretty easily. Thanks :)

  Specialty Marine · www.specialtymarine.com · outside the top 100k

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• 5★2026-06-17

  Shivam è stato di grande aiuto!

  Sebago.com · www.sebago.com · top 100k store

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• 5★2026-06-17

  excellent

  APM Monaco AR · ar.apm.mc · outside the top 100k

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• 5★2026-06-15

  Very helpful support. Answered all my questions.

  norda run · nordarun.com · top 10k store

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• 5★2026-06-12

  We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.

  CDLP · cdlp.com · top 10k store

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• 1★2026-06-11

  HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.) Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more. This entire process has been deceptive and frustrating. Bait and switch at every turn. Look elsewhere for your returns app needs. This one ain't the one.

  AnglerCo · anglercofishing.com · outside the top 100k

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• 5★2026-06-11

  I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and commitment to helping me resolve my issues made the entire experience smooth and stress-free. What impressed me most was her willingness to go above and beyond to provide assistance and make sure everything was working correctly. It is rare to receive such dedicated and customer-focused support. Chaitali is a true asset to the AfterShip team, and her excellent service reflects very positively on the company. Thank you, Chaitali, for your exceptional support and professionalism. It was a pleasure working with you. Thanks, KJ kirri

  kirri · houseofkirri.com.au · top 100k store

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• 5★2026-06-09

  Shivam was AWESOME!

  ÖSLEY · osley.co.uk · outside the top 100k

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• 5★2026-06-09

  Contacted customer support today and Karan was very helpful and offered a free 14-days trial. Thanks so much!

  Amari Wear · amariwear.ch · outside the top 100k

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• 5★2026-05-29

  Abi was very good!!

  Bareline · bareline.com · top 100k store

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• 5★2026-05-29

  Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

  Southside Skatepark Skateshop · southsideskateshop.com · top 100k store

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• 5★2026-05-28

  Your It guy saved the day. After a few text chats and a phone call we are back in business. Thank you for the help and making it work!

  Motion Raceworks · motionraceworks.com · top 10k store

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• 5★2026-05-26

  Shivam was amazing and very attentive.

  Jackie London · jackielondon.com · outside the top 100k

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• 5★2026-05-26

  She was amazing and super helpful!

  hegen.us · www.hegen.us · outside the top 100k

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• 5★2026-05-26

  I really like the quality of their customer service.

  EricaJewels · www.ericajewels.com · outside the top 100k

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• 5★2026-05-25

  Thanks to Damandeep for her support.

  Doonails US · us.doonails.com · outside the top 100k

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• 1★2026-05-18

  I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience. What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind higher pricing tiers The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to. After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements. So basically: 1. Spend hours setting everything up 2. Discover critical workflow limitations later 3. Pay more money to unlock practical functionality This feels incredibly misleading from a merchant perspective. The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process. If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup. For us, this was a huge waste of time, energy, and effort. To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option

  Sports Jersey Direct · sportsjerseydirect.com · outside the top 100k

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• 5★2026-05-15

  Super helpful! Amazing customer service as we are getting the AfterShip Returns set up.

  Yearly Co. · yearlyco.com · top 100k store

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• 5★2026-05-13

  Service was great, helpful, solved the issue and clarified further instructions.

  Kaye Larcky · kayelarcky.com · outside the top 100k

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• 5★2026-05-12

  Great support from the team. Highly recommend.

  Yippee Ki Yay Boots · yippeekiyayboots.com · outside the top 100k

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• 5★2026-05-11

  Friendly, helpful, and very welcoming - thank you!

  THE KIT. · www.thekit.com · top 100k store

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• 5★2026-05-07

  Damandeep was kind and very helpfull, she assisted me rith away and her service was quick and usefull.

  LAIROS · lairos.com · outside the top 100k

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• 5★2026-05-05

  Great assistance from Purnima

  Al-Haq Thobes · us.al-haqthobes.com · outside the top 100k

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• 5★2026-05-05

  AfterShip Returns est une solution simple et très efficace pour gérer les retours. Mise en place rapide, interface claire et parcours client fluide. Un vrai gain de temps pour le SAV et une meilleure expérience côté client.

  woodbrass-integration · unranked store

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• 5★2026-05-04

  Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.

  TRISTAN · www.tristanstyle.com · top 100k store

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• 5★2026-05-01

  Very helpful and quick!

  NAMA · namabeauty.co · top 100k store

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• 5★2026-05-01

  Purnima was great throughout. She helped us with the entire onboarding process and was very proactive. Excited to get started.

  Trueform · trueformwear.com · outside the top 100k

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• 5★2026-04-30

  My problem was resolved! thank you

  OC USA · us.officinecreative.store · outside the top 100k

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• 5★2026-04-28

  Fast response and nicely done well.Abhishek is very nice!!!

  KATCH ME · unranked store

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• 5★2026-04-28

  Thanks for the quick response to my technical issues . Really appreciate all the time you spent with me and quickly sending request to the tech support as well.

  enVy Pillow · www.envypillow.com · outside the top 100k

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• 5★2026-04-23

  Purnima Sharma provided us with all the assistance we needed and was very kind and helpful!

  BoglioliMilano · www.bogliolimilano.com · top 100k store

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• 5★2026-04-22

  great app and customer service

  7thEarthStudios · 7thearthstudios.com · top 100k store

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• 5★2026-04-21

  helped me solve my problem. thanks

  Bonté · bonteandco.com · outside the top 100k

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• 5★2026-04-17

  Arun from the chat team was awesome! Solved my questions and problem super fast and professionally. He is great!

  Tentree · www.tentree.com · top 10k store

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• 5★2026-04-14

  Customer service is always very fast and helpful! I love using Aftership Returns!

  NÜERA Swim Inc · unranked store

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• 5★2026-03-27

  I had a great experience! The support was very quick, they answered my question, and were very nice!!

  AfterShokz · unranked store

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• 5★2026-03-26

  brilliant

  Reboxed · reboxed.co · top 10k store

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• 5★2026-03-24

  Abhishek is amazing, she jumped on a call and had me set up in 10 minutes! Great app, must have

  Locked · lockedshop.com · outside the top 100k

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• 5★2026-03-23

  Great service

  visive · visiveclothing.com · outside the top 100k

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• 5★2026-03-19

  Great help from Dhanush, thank you!

  Nutrisolution.fr · www.nutrisolution.fr · outside the top 100k

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• 5★2026-03-18

  Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.

  Ewatchparts · ewatchparts.com · outside the top 100k

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• 5★2026-03-12

  We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him. AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!

  ARCHIE & DENNIS · archieanddennis.com · outside the top 100k

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• 5★2026-03-11

  Thank you to the support team for their help with every issue I encountered. I would especially like to thank Mr. Dhanush for patiently answering all of my questions.

  Doonails · www.doonails.com · top 100k store

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• 5★2026-03-09

  Aftership has been a great tool for our business. It has helped speed up returns, refunds, and exchanges, and made our customer service department more efficient. The customer facing portal is great and easy to use. Overall we are happy customers, and will continue to use Aftership for the foreseeable future!

  ULTRAVIEW Archery, Inc. · ultraviewarchery.com · top 10k store

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• 5★2026-03-06

  The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.

  CARPE OMNIA · www.carpeomnialifestyle.com · outside the top 100k

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• 5★2026-03-05

  Dhanush Nair was very helpful in setting up and walking us through!

  D&K Suit City · www.dksuitcity.com · top 100k store

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• 5★2026-03-05

  karan was very helpful and solved my problem very quickly

  authenticated · authenticated.com · outside the top 100k

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• 5★2026-03-05

  Working great so far, just started using the app and customer service was extremely helpful in getting us setup.

  Mure + Grand · mureandgrand.com · top 100k store

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• 5★2026-02-27

  Purnima was very very helpful, sorted my problem out in 5 minutes! Very grateful for this support and help!

  THESING · thesing.de · outside the top 100k

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• 5★2026-02-27

  Dhanush promptly investigated my issue and provided a solution to fix the problem. Very happy with the help 5 star

  COSETTE · unranked store

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• 5★2026-02-26

  Very helpful!

  IMBŌDHI · imbodhi.co · top 100k store

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• 3★2026-02-26

  We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times. Customer service does respond fairly quickly.

  JJ Malibu · www.jjmalibu.com · top 10k store

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• 5★2026-02-25

  Great chat assistance, got my issue solved quickly

  Mando · shopmando.com · top 10k store

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• 5★2026-02-23

  Arun was SO helpful. I have been trying to get this issue fixed and spoken to multiple agents, Arun was able to fix the routing issue SO quickly. I am extremely grateful for his help! As are our customers who no longer run into any issues when processing returns :)

  Solgaard · solgaard.co · top 10k store

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• 5★2026-02-19

  Great Suppport from Vibhanshu!! - talked me slowly through setting up return labels

  Mike's Dive Store · unranked store

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• 5★2026-02-18

  Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison. The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you. The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.

  Akin Moto · akinmoto.com · outside the top 100k

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• 5★2026-02-17

  EXCELENTE

  OrtoPrime.nl · ortoprime.nl · outside the top 100k

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• 5★2026-02-17

  Fantastic support and service by Dhanush Nair. Next level.

  Poster Memorabilia · postermemorabilia.com · top 100k store

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• 5★2026-02-17

  The team is incredibly helpful, responsive, and easy to work with.

  Ridge CA · ca.ridge.com · outside the top 100k

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• 5★2026-02-16

  Purnima is awesome! She was able to troubleshoot my issue and solve the biggest obstacle I was facing for the past 5 days!

  Troubadour · www.troubadourgoods.com · top 100k store

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• 5★2026-02-12

  So far, the app is working really well. There was a lot of features to setup, but everything was well documented. Support service is also really quick and helpful!

  Boutique NOPé · boutiquenope.com · outside the top 100k

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• 5★2026-02-12

  Damandeep was awesome! He was patient and I can't be more grateful in times like today. Most people would close out the ticket after one minute of no response. He stayed on with me for a long time and made sure my issue was resolved. Thanks again!

  BrightLife Direct · www.brightlifedirect.com · top 100k store

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• 5★2026-02-06

  The Rep. was friendly and helpful. Fixed the issue fast and was able to explain to me the problem.

  Lezat · www.lezat.com · outside the top 100k

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• 5★2026-02-05

  Retour rapide et clair

  Kumali Paris · kumali.com · outside the top 100k

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• 5★2026-02-05

  Great support, especially Dhanush was of great help!

  ARCHIVIST · archivist.store · top 100k store

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• 5★2026-02-05

  Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes. The app works perfectly, and I have not had any issues with it in 3 years. Thanks team!

  Back to the Office · www.backtotheoffice.co.uk · outside the top 100k

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• 5★2026-02-05

  Purnima's assistance has been excellent, I have contacted her for two poblems experienced today and we managed to resolve both of them. Also Abhishek

  OC EU · officinecreative.store · top 100k store

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• 5★2026-02-03

  very good atention

  Exotix Card · www.exotixcard.com · outside the top 100k

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• 5★2026-02-02

  Wonderful service!

  Royal Highnies · royalhighnies.com · top 100k store

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• 5★2026-01-26

  Support was fantastic!

  Better Mobile Xperience · heybmx.com · top 100k store

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• 5★2026-01-22

  Arun K was very helpful on our call today. He was patient and listened to all my concerns. I didn't feel rushed. Thank you for your help!

  WallFlower Jeans · www.wallflowerjeans.com · top 100k store

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• 5★2026-01-18

  Great returns solution with strong customization and automation. The branded returns page works seamlessly with Shopify. Karan provided excellent support today — clear, professional, and very helpful throughout the setup. Highly recommended.

  MRAD & CO. · mradco.com · outside the top 100k

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• 5★2026-01-08

  Purnima was very helpful and patient with me. She guided me clearly on how to resolve the issue I had and was very efficient throughout the process. Thank you!

  Silver by Mail · www.silver.uk.com · top 100k store

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• 5★2026-01-07

  Chaitali was fantastic to work with. She responded quickly and was incredibly helpful in resolving my issues. What really stood out was how detailed and clear her solutions were. She took the time to explain everything thoroughly, which made the whole process smooth and stress-free. I truly appreciate her efficiency, expertise, and willingness to help. Highly recommended.

  Fortea · unranked store

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• 5★2025-12-30

  Great support and communication! Purnima was able to quickly help us resolve our concern and provided us all the necessary information. Highly recommended!

  Hairsense · hairsense.ca · outside the top 100k

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• 5★2025-12-17

  Abhishek D was super helpful, communicative and quick to help. Much appreciated! Thank you for the automated return label help.

  sskein · sskein.co · outside the top 100k

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• 5★2025-12-16

  Amazing assistance - really fast and I did not have to repeat myself after getting disconnected! Thank you, Purnima!

  Juvenon · juvenon.com · top 100k store

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• 5★2025-12-11

  Extrem schnelle Hilfe bei Problemen, bisher wirklich gute Erfahrungen gemacht.

  getDigital · www.get-digital.nl · top 100k store

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• 5★2025-12-04

  I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.

  Pure & Simple Canada · pureandsimpleclothing.ca · outside the top 100k

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• 5★2025-12-03

  Great and helpful assistance from Karan!

  HearDirectClub · heardirectclub.com · outside the top 100k

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• 5★2025-11-19

  Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!

  Androgynous Fox · androgynousfox.com · top 100k store

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• 5★2025-11-18

  Very helpful!

  Ridge AU · au.ridge.com · outside the top 100k

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• 5★2025-11-17

  Excellent Support and a good website UI

  Joanna A. Boutique · joanna-a.com · outside the top 100k

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• 5★2025-11-13

  The agent answered my question right away. Thank you

  www.melissaphair.com · melissaphair.com · outside the top 100k

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• 5★2025-11-11

  Arunwas great. He showed me and explained me the app very well. Great customer service.

  Garnet Clothier · garnetclothiers.com · outside the top 100k

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• 5★2025-10-27

  Chaitali has a great service and offered a quick resolution!

  Tentree Canada · www.tentree.ca · top 100k store

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• 1★2025-10-19

  UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up. ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.

  Valentina Rose · valentina-rose.com · outside the top 100k

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• 5★2025-10-10

  Customer service agents are very helpful and knowledgeable. Shout out to Sadhan!

  YouCopia · youcopia.com · top 100k store

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• 1★2025-10-07

  This app is a joke. Don't install it, don't subscribe! I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service!

  ⭑ Ars Resort · arsresortwear.com.br · outside the top 100k

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• 5★2025-09-17

  Karan was great and really helpful - thanks!

  Austens Jewellers · austensjewellers.co.uk · outside the top 100k

  Link to this review · Verify at source

• 5★2025-09-12

  Helpful service. Thanks for the screenshot

  SWIJIN · swijin.com · outside the top 100k

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• 5★2025-09-03

  Lovely service

  Pixie Rebels · pixierebels.com · top 100k store

  Link to this review · Verify at source

• 5★2025-08-26

  I would like to commend Abishek to his supervisor and organization and whomever else needs to know it - for his accurate, timely, and effective assessment and resolution of my issue. He is an asset and credit to your organization - you would greatly benefit from a lot more fellows like him. sincerely - Naphtali Kerr

  Nfinity · unranked store

  Link to this review · Verify at source

• 5★2025-08-23

  I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.

  Sandra Quinn Boutique · sandraquinnboutique.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-08-20

  five star

  ATHENAIE Jewelry-Moondara Inc. · www.athenaie.com · outside the top 100k

  Link to this review · Verify at source

• 3★2025-08-20

  Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.

  Bed|Stü · unranked store

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• 5★2025-08-15

  good service！reply helpful and quickly

  ANTA · www.anta.co.uk · top 10k store

  Link to this review · Verify at source

• 5★2025-08-04

  Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.

  DROPGUYS · www.dropguys.com · top 100k store

  Link to this review · Verify at source

• 5★2025-07-10

  I had a great experience with the Aftership support team. Moazzam did a wonderful job in assisting me. He was extremely helpful in resolving my issue. He was patient, understanding and very knowledgeable. He put a lot of effort into helping me resolve my issue. He is truly dedicated to customer satisfaction. Thank you for your assistance!

  HEATHER SHIRLEY DESIGNS · unranked store

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• 5★2025-07-08

  Great customer service via their chat app.

  Just Mystic Brand · unranked store

  Link to this review · Verify at source

• 5★2025-06-26

  Moazzam Ali, was very helpful and patient. He is a very knowlegable consultant. I am very satisfied with his customer support service.

  Jag Couture London - New York · unranked store

  Link to this review · Verify at source

• 4★2025-06-25

  The team is one of the best on the Shopify App's market. I'm using their apps on all my Shopify stores and every time I need support for anything, they reply quickly and really respectful. They don't close the chat until your issue(s) is/are fully resolved. In short, I just can recommend you to trust this company and using their app

  Thethra · unranked store

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• 5★2025-06-23

  Very helpful customer Care

  Staple the Label · staplethelabel.com · top 100k store

  Link to this review · Verify at source

• 5★2025-06-21

  Wow! very attentive customer service well trained for offering excellence in customer support. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.

  HOUSE OF MAGUIE · www.houseofmaguie.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-06-18

  Great support!

  Sleeplay · sleeplay.com · top 10k store

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• 5★2025-06-17

  Excellent, very supportive

  Gallemar · gallemar.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-06-17

  Moazzam was a great help. Thank you for your support.

  LABEL MENSWEAR · unranked store

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• 5★2025-06-14

  Great help - thank you so much.

  Rhokea · unranked store

  Link to this review · Verify at source

• 5★2025-06-13

  We tried onboarding with Loop and AfterShip at the same time, and AfterShip offered the better customer support and out-the-box functionality by far. So many great features and a very competitive price.

  Stan Ray · www.stanray.com · top 100k store

  Link to this review · Verify at source

• 5★2025-06-03

  Fast and easy with Moazzam!

  WakeWatch · unranked store

  Link to this review · Verify at source

• 5★2025-06-03

  Super helpful support! So happy that I got helped within a few second! You're a star Moazzam Ali!!!!!!!!!!!!

  The Hip Shop · www.thehipshop.co.za · outside the top 100k

  Link to this review · Verify at source

• 5★2025-06-03

  Support is great! unlike other services, you are directed to a real person immediately. stress-free. Moazzam Ali was a great help!

  Albion Garden · www.albiongarden.com · top 100k store

  Link to this review · Verify at source

• 5★2025-06-02

  Moazzam was extremely helpful. 5*

  DripModaUk · unranked store

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• 5★2025-06-01

  Great support from Moazzen tks

  Jewelryshopping.com · jewelryshopping.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-05-28

  Mozzam was great and helped me with my issue connecting stores! He was able to get on a Google Meet to walk me through the problems. Thanks again!

  GHOST EU · eu.ghostlifestyle.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-05-28

  Moazzam is Great wow!

  Miko · shopmiko.com · top 10k store

  Link to this review · Verify at source

• 4★2025-05-15

  Good support from Mozzam when integrating the app

  Cat Harness Australia · www.catharnessaustralia.com.au · top 100k store

  Link to this review · Verify at source

• 1★2025-05-14

  The the way users are managed is unfair and broken. Why do I need to pay for additional seats on top of the per-return rate. Avoid.

  Blundstone UK · www.blundstone.co.uk · top 100k store

  Link to this review · Verify at source

• 5★2025-05-05

  Karan was able to solve my issue by jumping on a video chat with me. I appreciated his assistance.

  Crescent Down Works · crescentdownworks.com · top 100k store

  Link to this review · Verify at source

• 1★2025-05-01

  This app is very expensive. $400 per month if you want the app to be usable. We cannot use this app for this reason. We reached out on chat with no response. We are choosing a new app

  GoKarts USA® · gokartsusa.biz · top 10k store

  Link to this review · Verify at source

• 5★2025-04-29

  I worked with Aditya today and he helped solve all my problems with a screen share. This was amazing! Way better than chatting. I'm all set up now and happy =)

  Angels Jeans · www.angelsjeans.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-04-11

  Customer Service Was On Another Level!

  CROWN MINDED · crownminded.com · top 100k store

  Link to this review · Verify at source

• 5★2025-04-09

  Great customer Support! Moazzam Ali was defenetly great helping us through fixing some issues we faced. Thank you so much!

  Pink Rose tk · pinkrose.com.co · top 100k store

  Link to this review · Verify at source

• 5★2025-04-09

  resolved issue!

  henrigirl · henrigirl.com · top 100k store

  Link to this review · Verify at source

• 1★2025-03-31

  Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information. Wasted our time and energy.

  Buildmat · www.buildmat.com.au · top 100k store

  Link to this review · Verify at source

• 5★2025-03-21

  Support team is great

  A J I R A H · ajirah.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-03-14

  Setup was pretty complex but support helped us out all the way through. After 2 weeks of tweaking, we are happy with the finished product.

  Vivid Workwear · vividworkwear.com.au · outside the top 100k

  Link to this review · Verify at source

• 5★2025-03-12

  Moazzam was helpful on the chat and was able to quickly resolve the issue that I was having with my domain. Well done!

  TheDawgPack · unranked store

  Link to this review · Verify at source

• 5★2025-03-10

  Moazzam, est la définition de ce qu'un Service client devrait rassembler.

  Pattes Calines · unranked store

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• 5★2025-03-10

  Great App and great support with Moazzam Ali!

  WEAT-STUDIO · unranked store

  Link to this review · Verify at source

• 5★2025-03-06

  Thank you so much for all your help. Very efficient and great communication. Moazzam was amazing to work with!

  proclubs · proclubs.com · top 10k store

  Link to this review · Verify at source

• 5★2025-03-02

  Great app. Easy to setup and good customer support service for any issues.

  Hannah and Henry USA · hannahandhenry.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-02-26

  Very helpful. Problem was solved quickly.

  EMK Skincare · www.emkskincare.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-02-25

  Excellent app, but also excellent support. An issue solved within minutes via a screensharing call - impressed!

  Hunters Element NZ · www.hunterselement.co.nz · outside the top 100k

  Link to this review · Verify at source

• 5★2025-02-19

  This was great! I tried using Loop and they were missing so many features it was really tough to use. I set this up in a day and is a no brainer. I highly recommend.

  WALL BLUSH · wallblush.com · top 100k store

  Link to this review · Verify at source

• 5★2025-02-12

  great support from Moazzam and helpful features for my store

  KHATAM · khatam.com.my · top 100k store

  Link to this review · Verify at source

• 5★2025-02-11

  Great customer Service. I reached out via chat and got some really good information but still i needed more help and they offered to get on a Zoom meeting with me to identify the issue. They did a great job troubleshooting my problem. Thank you and Neha was great. I hope you end up dealing with her. Very helpful

  Prana Pets · www.pranapets.com · top 100k store

  Link to this review · Verify at source

• 5★2025-02-07

  Great app, quick customer service. Saves me a lot of time managing returns

  Milpali · unranked store

  Link to this review · Verify at source

• 4★2025-02-05

  Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.

  Anji Mountain · anjimountain.com · top 10k store

  Link to this review · Verify at source

• 5★2025-01-28

  Moazzam was so helpful in figuring out our issue! He was very knowledgeable and patient and stayed with us until the problem was resolved. So appreciative! Thank you!!

  SARDA™ · www.sarda.com · outside the top 100k

  Link to this review · Verify at source

• 5★2025-01-23

  Solved our issue quickly and efficiently!

  Waggo · waggo.com · top 100k store

  Link to this review · Verify at source

• 5★2025-01-14

  Great support!

  Evans Shoes · evansshoes.com.au · top 100k store

  Link to this review · Verify at source

• 5★2025-01-13

  A great way to manage returns all in one place.

  Muse Boutique · museboutique.co.nz · top 100k store

  Link to this review · Verify at source

• 5★2025-01-13

  Moazzam Ali was very helpful, patient and competent. Great app!

  éclipse · unranked store

  Link to this review · Verify at source

• 5★2025-01-09

  Ongoing support is excellent, and Moazzam is very patient. I definitely recommend this app to other businesses.

  Maramalive™ · unranked store

  Link to this review · Verify at source

• 5★2024-12-27

  Great customer service every time:) Easy to work with!

  Disciple Threads · disciplethreads.co · top 100k store

  Link to this review · Verify at source

• 5★2024-12-26

  10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!

  Modayn · unranked store

  Link to this review · Verify at source

• 5★2024-12-13

  Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner

  Panama Jack® · panamajack.com · top 10k store

  Link to this review · Verify at source

• 4★2024-12-10

  Easy to use

  Essence & Elegance · essencenelegance.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-12-10

  Moazzam is a great help!

  Terra Kaffe · www.terrakaffe.com · top 100k store

  Link to this review · Verify at source

• 5★2024-12-05

  Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend. Moazzam was my consultant

  Kikiva Collection · kikivacollection.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-11-24

  Very help full

  Zir|زر · zirofficial.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-11-24

  Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!

  AuraSource · unranked store

  Link to this review · Verify at source

• 5★2024-11-21

  Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.

  HABITANT-E · unranked store

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• 5★2024-11-14

  The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)

  Nothing Fits But · nothingfitsbut.com · top 100k store

  Link to this review · Verify at source

• 1★2024-10-29

  Terrible support

  Rabbitgoo · www.rabbitgoo.com · top 100k store

  Link to this review · Verify at source

• 5★2024-10-24

  great service and support

  BlackJack Horse Saddles · blackjackhorsesaddles.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-10-23

  Vertika helped me solve an issue very quickly! Amazing customer service!

  Agilite · agilitegear.com · top 10k store

  Link to this review · Verify at source

• 1★2024-10-22

  I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

  A L E X A N D R A · alexandraaustralia.com · top 100k store

  Link to this review · Verify at source

• 5★2024-10-17

  Moazzam was very helpful. Thank you

  Match Kicks · unranked store

  Link to this review · Verify at source

• 5★2024-10-17

  Fast customer service provided by Karan. Thanks so much Great app with professional interface

  SEQUIN FANS · sequinfans.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-10-17

  There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

  Rancourt & Co. · www.rancourtandcompany.com · top 100k store

  Link to this review · Verify at source

• 5★2024-10-17

  Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.

  MAE OTTI · www.maeotti.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-10-16

  Absolutely thrilled to work with AfterShip. Moazzam was amazing at walking me through the platform!

  Sexy Little Robe · sexylittlerobe.com · top 100k store

  Link to this review · Verify at source

• 5★2024-10-14

  thank you

  Belinom · unranked store

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• 5★2024-10-11

  Very good

  Yodeyma Estados Unidos · unranked store

  Link to this review · Verify at source

• 5★2024-10-11

  Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!

  Canter Culture Riding Apparel · canterculture.com · top 100k store

  Link to this review · Verify at source

• 5★2024-10-10

  estoy en el periodo de prueba gratuita pero de momento todo funciona muy bien, gracias por el servicio

  ParafarmaBaby · unranked store

  Link to this review · Verify at source

• 5★2024-10-09

  Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

  Urban Caravan · unranked store

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• 5★2024-10-09

  very helpful

  Julian & Mark · julianandmark.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-10-08

  Moazzam me ayudo a configurar mis cuentas de manera rápida y efectiva incluso se ofreció a hacer una llamada conjunta para solucionarlo y me ayudo con mi mala comprensión del ingles. Lo solucionamos y estoy muy agradecido.

  OrtoPrime.de · ortoprime.de · outside the top 100k

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• 5★2024-10-08

  Customer support was very helpful in resolving my issue. Overall the product has performed very well.

  American Blossom Linens · americanblossomlinens.com · top 10k store

  Link to this review · Verify at source

• 1★2024-10-08

  AfterShip has been a complete disappointment. We’ve experienced image sync issues on at least 50% of our orders, despite making no major changes to our products. Their support team only checked one order and ignored the fact that the problem is widespread. Sync between AfterShip and Shopify should be automatic, but it’s clearly broken. Customer support has been slow and ineffective, closing the issue without resolving it. We’re now considering reaching out to Shopify for help since AfterShip hasn’t delivered. Save yourself the trouble and look elsewhere.

  cdlp-playground · cdlp-playground.myshopify.com · outside the top 100k

  Link to this review · Verify at source

• 1★2024-10-04

  Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

  RYAN AND REMI · www.ryanandremi.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-10-02

  Really am loving this app and the customer service Moazzam Ali is very helpful!

  Shrimp and Grits Kids · shrimpandgritskids.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-30

  Moazzam was very helpful with setup, great software even better service! Thank you!

  Faris · farisonline.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-30

  amazing customer service!! Moazzam was very helpful!

  Goode Rider · gooderider.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-27

  Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

  Bailey's CBD · unranked store

  Link to this review · Verify at source

• 5★2024-09-24

  Customer service is great and helped us out to get us started very quickly and efficiently

  ELO · elowhatsnew.com · outside the top 100k

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• 5★2024-09-24

  Aftership helped me setup my carrier and Moazzam's customer service was great.

  Snēk Cycling · www.snekcycling.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-24

  AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share. Really helpful and great customer service :)

  AXELEGRO · axelegro.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-24

  Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!

  Wukogals · unranked store

  Link to this review · Verify at source

• 5★2024-09-21

  Good app, easy to install and great efficient customer service.

  Hannah and Henry · hannahandhenry.com.au · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-17

  Very helpful contact service

  VUDU Performance · vuduperformance.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-17

  Moazzam has been very helpful and detailed on the situation that i am facing.

  ALPAKA · alpakagear.com · top 10k store

  Link to this review · Verify at source

• 5★2024-09-16

  Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

  We Fit Lingerie · unranked store

  Link to this review · Verify at source

• 5★2024-09-15

  Moaazzam Ali helped me so much in understanding the pros and cons of using the same URL on 2 different stores. He took my a tour on the filters and Aftership dashboard and it was very helpful in deciding which package i should go with. Thanks so much much appreciated

  THUNA · thunaofficial.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-13

  great costumer service!

  4Season · unranked store

  Link to this review · Verify at source

• 4★2024-09-12

  Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue. Thanks so much!

  Current Boutique · currentboutique.com · top 10k store

  Link to this review · Verify at source

• 5★2024-09-11

  AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.

  Prana-Pets.com · prana-pets.com · outside the top 100k

  Link to this review · Verify at source

• 1★2024-09-11

  ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS! AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used. When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees. To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return. We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return. Avoid AfterShip at all costs unless you want to be scammed like we were!!!

  ARTIQUE AMSTERDAM · unranked store

  Link to this review · Verify at source

• 5★2024-09-10

  Great app for returns and great service from Aseem. Highly recommend.

  Vintage Wholesale Supply · vintagewholesalesupplyltd.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-10

  I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

  Doc's Diesel · docsdiesel.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-10

  this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.

  MELISSA SIMONE · melissasimoneswim.com · top 100k store

  Link to this review · Verify at source

• 5★2024-09-04

  Great service, easy set up, very clear.

  DEV STORE · spoorg.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-09-04

  Fast customer support. Great app!

  ZITOCASES® · zitocases.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-08-30

  Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.

  boek · unranked store

  Link to this review · Verify at source

• 5★2024-08-14

  This was helpful. thank you.

  StreetsAheadInc · www.streetsaheadinc.com · top 100k store

  Link to this review · Verify at source

• 5★2024-08-12

  You ask, they deliver! Quick response time and efficiency. Thanks guys!

  The Hairslangaz Extensions · hairslangaz.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-08-09

  Fast effective customer service

  Mode Del Sol · unranked store

  Link to this review · Verify at source

• 5★2024-08-01

  Prompt customer support!

  MAVEN AND AURA THREADS · unranked store

  Link to this review · Verify at source

• 5★2024-07-22

  very helpful

  MAMACITA SWIM · mamacitaswim.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-07-16

  Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved. I love AfterShip, seriously. Best customer service as well

  Lacy Boots · www.lacyboots.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-07-16

  Moazzam Jump on call to figure out some new return polices and was very in helpful and detailed by guiding step by step.

  Elegatto · elegatto.com · top 100k store

  Link to this review · Verify at source

• 5★2024-07-13

  Very useful and helpful assistance, thank you.

  Midstveil™ Keychains Gift Shop · unranked store

  Link to this review · Verify at source

• 5★2024-07-12

  good experience

  naftus · unranked store

  Link to this review · Verify at source

• 5★2024-07-12

  Great returns app! Gets the job done and pretty quick and easy to setup.

  TENŌRE · tenore.com · top 100k store

  Link to this review · Verify at source

• 5★2024-07-08

  Good service

  Luff Sleep · luffsleep.co.uk · outside the top 100k

  Link to this review · Verify at source

• 5★2024-07-06

  contacting support helped a lot

  Pet Lover · unranked store

  Link to this review · Verify at source

• 5★2024-07-04

  I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.

  Stimagz · unranked store

  Link to this review · Verify at source

• 5★2024-07-03

  Fantastic app with fantastic tech support. Highly recommend!

  Esteez · esteez.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-07-01

  Great support, Neha resolved my main issue very quickly and efficinetly.

  Cycle Peak · cycle-peak.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-28

  Great service so far, simple easy and helpful

  Variety Mode · www.varietymode.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-25

  Great Customer service by Rahul from TAM Team

  Onze Montreal · onze-montreal.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-25

  Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!

  Lucini London · lucinilondon.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-20

  Fast and friendly service!

  The Who Dat Store · thewhodatstore.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-20

  Hi, I'm using the app on 3 Shopify stores and it's working great. Support is really efficient. I highly recommend. Moazzam Ali helped a me lot setting up.

  _J.L-A.L_store · unranked store

  Link to this review · Verify at source

• 5★2024-06-17

  The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!

  The Wood Veneer Hub · www.thewoodveneerhub.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-16

  Great customer service & support !

  Maison Sport Canadien / CanadiensBoutique.com · unranked store

  Link to this review · Verify at source

• 5★2024-06-15

  nice

  Saudade · saudade.ch · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-14

  Ankit was very helpful with my issue. Great to jump on a google meet call!

  ccbeanie.com · unranked store

  Link to this review · Verify at source

• 5★2024-06-13

  Great assistance I’m happy to have a app that helps with Shopify Starter!

  Gable Womens Footwear™ · unranked store

  Link to this review · Verify at source

• 5★2024-06-13

  Easy setup, friendly customer service.

  LOUPN · loupn.com · top 100k store

  Link to this review · Verify at source

• 1★2024-06-13

  Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt. Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.

  feela.® · feela.de · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-12

  great great great

  fbrq.com · www.fbrq.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-12

  I am not a customer yet, but the support was wonderful. Aditya was very knowledgeable and helpful, and everything I needed was explained clearly to me.

  Fegari · fegariactive.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-12

  very helpful and responsive.

  Blue Delta Jeans · unranked store

  Link to this review · Verify at source

• 5★2024-06-12

  Ankit answered all of my inquires today I am a happy customer

  SWELL Wakesurf · www.swellwake.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-11

  great

  Christina Greene · www.christina-greene.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-11

  Great customer support. Love it. Thank you Ayush!

  Style J LLC · stylejfashion.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-10

  Thank you for your great support!

  MOONSTAR USA · shop.moonstar-usa.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-10

  Very helpful! Resolved issue quickly and provided useful info

  BEL KAZAN · www.belkazan.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-06

  Thank you for your help Moazzam Ali, He is very helpful for me.

  Petit Coral · unranked store

  Link to this review · Verify at source

• 5★2024-06-06

  I got a quick response from Nalinee. :). They were very helpful with my query and guide me through the process :)

  Bad Society Club · www.badsocietyclub.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-06-04

  Great customer service. Moazzam was quick to respond and helped me resolve my issue.

  Japparel · www.japparelny.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-03

  Very helpful and fast!

  Pistil Designs · pistildesigns.com · top 10k store

  Link to this review · Verify at source

• 5★2024-06-03

  I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)

  LITTLE BLACK TUX · www.littleblacktux.com · top 100k store

  Link to this review · Verify at source

• 5★2024-06-03

  Your consultants are always very helpful. Aditya went the extra mile and I now have my query resolved. Thank you.

  Marlies Grace · marliesgrace.com · top 100k store

  Link to this review · Verify at source

• 5★2024-05-29

  Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!

  ohora usa · ohora.com · top 10k store

  Link to this review · Verify at source

• 5★2024-05-29

  AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!

  IBKÜL · ibkul.com · top 10k store

  Link to this review · Verify at source

• 5★2024-05-28

  I was having an issue with the app and contacted support. Aditya, the rep, got on it right away looking into the problem. He was relentless at getting to the bottom of this. In a matter of an hour, he contacted me and gave me the good news! I was happy to see the issue gone and the app working properly. Kudos to Aditya.

  smartbuyapparel.com · unranked store

  Link to this review · Verify at source

• 5★2024-05-27

  Great service!

  Suprey · suprey.com · outside the top 100k

  Link to this review · Verify at source

• 1★2024-05-27

  I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.

  Superfit Hero · superfithero.com · top 10k store

  Link to this review · Verify at source

• 5★2024-05-27

  Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!

  CocoPits · www.coco-pits.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-24

  Support was great, thank you for helping me resolve my issue.

  The Midwest Closet · themidwestcloset.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-23

  good

  Denim Exchange USA · unranked store

  Link to this review · Verify at source

• 5★2024-05-21

  Was helped by Neha from support. She was great. The app is not perfect but it's a very good budget friendly solution and the live support good.

  Crocodile Wear · unranked store

  Link to this review · Verify at source

• 5★2024-05-21

  Great customer service.

  Valéntti Canada · valentti.ca · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-21

  Thanks to Neha for helping me set up the return and shipping functions. This app is very flexible and reasonably priced.

  Mochi Active · unranked store

  Link to this review · Verify at source

• 5★2024-05-20

  good customer service, they did great in help my store with self returns.

  PupWonders · unranked store

  Link to this review · Verify at source

• 5★2024-05-20

  Neha was very helpful in helping me resolve my issue.

  Shop Allure Fashions · shopallurefashions.com · top 100k store

  Link to this review · Verify at source

• 5★2024-05-18

  Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

  Matriarch · matriarch.la · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-17

  Neha was great to work with. She was so helpful and sweet. 10 out of 10.

  Higround · higround.co · top 10k store

  Link to this review · Verify at source

• 5★2024-05-17

  Neha was very nice and helpful.

  2020AVE · www.2020ave.com · top 100k store

  Link to this review · Verify at source

• 5★2024-05-13

  Servizio tempestivo dell'assistenza

  PEdALED Store · unranked store

  Link to this review · Verify at source

• 5★2024-05-13

  Neha was extremely helpful. Look forward to working with you more.

  Kenneth Cole · www.kennethcole.com · top 10k store

  Link to this review · Verify at source

• 5★2024-05-10

  Very patient and helpful

  andAndrea · andandrea.myshopify.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-10

  Great work! Helped a lot!

  Raise The Standard Apparel · www.raisethestandard.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-07

  It’s so good!!!! It’s helping me a lot. it’s too easy to work with!!!!

  EtilaSwimwear · unranked store

  Link to this review · Verify at source

• 5★2024-05-05

  Aditya was really helpful and supportive. She was able to dedicate the time needed to give a proper explanation.

  Imperial Luxury · myimperialluxury.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-04

  sehr gute Beratung und hilfsbereiter support.

  IN/Schwarz · unranked store

  Link to this review · Verify at source

• 5★2024-05-03

  Neha helped me through my technical issues that I was facing promptly.

  Vibn · www.shopvibn.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-02

  Great customer service

  nautiatthebeach · unranked store

  Link to this review · Verify at source

• 5★2024-05-02

  Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.

  Shawty Active · unranked store

  Link to this review · Verify at source

• 5★2024-05-01

  Very patient and helpful. Thank you.

  Fair Winds Sporting Co. · fairwindssportingco.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-05-01

  Really great customer service, Aditya has been extremely quick, helpful and responsive when I was having issues connecting our store. 5 Star service, thank you

  33mm · www.33-mm.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-30

  Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.

  Katie May · www.katiemay.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-29

  Great service fast delivery and impressive features.

  Pawtopia Pet Shop · unranked store

  Link to this review · Verify at source

• 5★2024-04-28

  Very helpful

  COCOWILLOW · www.cocowillow.com.au · outside the top 100k

  Link to this review · Verify at source

• 4★2024-04-26

  As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform. The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts. Overall, we have been happy with AfterShip and I would recommend giving them a try!

  The Good Collective · www.thegoodcollective.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-24

  Harvinder was such a great help with resolving my issue. We hoped on a meet up chat and he helped me get my store connected. Chat support is quick and always really helpful!

  Shop Friday Feelin · shopfridayfeelin.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-23

  An all-in-one app for your store. Moazzam provided great assistance and offered to extend my free trial.

  Amani D'Chantii · unranked store

  Link to this review · Verify at source

• 5★2024-04-23

  Customer support was good.

  Satya Online · unranked store

  Link to this review · Verify at source

• 5★2024-04-19

  The customer service is great! Super helpful representatives that always have a solution - recently worked with Moazzam and was very satisfied with his help. He explained everything I was confused about and helped me achieve the exact result I wanted. Thank you!

  MedTheories · medtheories.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-19

  Easy to install and support was immediately available to help me. Very helpful and easy to use. Great suite of apps

  Unapologaytic · unapologaytic.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-18

  Harvinder was great and helpful to me on some install and detail questions. Very responsive and knowledgeable.

  smartCRUTCH USA · smartcrutch-usa.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-18

  Good service, helpful advisors. Aditi Was especially helpful with my API queries.

  INFORM ACTIVE · informactivewear.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-18

  Harvinder quickly assisted me in getting my account set up.

  ShopAnimeStyle · www.shopanimestyle.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-17

  Harvender was really helpful, talked me through all the features and helped me understand the system.

  SUITURES · suitures.myshopify.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-17

  Aditi was amazing! She solved all my questions :)

  LAMADECLOTHING.com · lamadeclothing.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-14

  We've used this app for over 2 years. The app works very well and it does help provide our customer a good return experience.

  Toxic Envy Boutique · toxicenvyboutique.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-11

  Amazing support and features!

  Synformulas GmbH CH · unranked store

  Link to this review · Verify at source

• 5★2024-04-11

  Thank you Neha! Great customer service and fast response time!

  Domani Home · domanihome.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-09

  Harvinder is very helpful every time I need an answer to any query.

  Carrot & Stick · carrotstick.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-09

  Neha was a great help! Customer service is top notch.

  Good Good Golf · goodgoodgolf.com · top 10k store

  Link to this review · Verify at source

• 5★2024-04-09

  Very helpful assistance from Neha understanding how the product information flows from Aftership to Shopify

  cabbagesandroses · www.cabbagesandroses.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-09

  Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.

  Arbortec Forestwear · arbortec.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-08

  Neha was the best customer service experience & help I have ever received! A+++

  SENIQ · seniqbrand.com · top 100k store

  Link to this review · Verify at source

• 5★2024-04-04

  Help resolved shipping notification issue via google meet. highly recommended.

  RuffledThread · www.ruffledthread.com · outside the top 100k

  Link to this review · Verify at source

• 4★2024-04-03

  guter Service

  GEMA Shop · gemashop.de · outside the top 100k

  Link to this review · Verify at source

• 5★2024-04-01

  Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.

  La Bohème Lifestyle · laboheme.shop · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-29

  excellent

  YHONE · yhone.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-28

  I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

  CitySport · unranked store

  Link to this review · Verify at source

• 5★2024-03-22

  Aditya was incredibly helpful! Highly recommend!

  American Bass Audio · americanbassusa.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-21

  Great service and helpful when we needed to update things

  Oxygen Boutique · unranked store

  Link to this review · Verify at source

• 5★2024-03-21

  Great customer service!

  Small Town Westerns · www.smalltownwesterns.com · outside the top 100k

  Link to this review · Verify at source

• 4★2024-03-20

  seems easy to use and excellent customer support!!

  FLORA ANIMALIA · floraanimalia.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-20

  Quick and very helpful support!

  SABIDURI · sabiduri.shop · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-20

  This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.

  Waiwaolani · waiwaolani.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-19

  The customer service representative was quick to respond friendly and helpful.

  BYTFS · unranked store

  Link to this review · Verify at source

• 5★2024-03-19

  Ayush was great helping me with the app and walked me through the steps. Awesome App! Great Support

  Old Gringo Boots · oldgringoboots.com · top 10k store

  Link to this review · Verify at source

• 5★2024-03-19

  Very helpful tech support and my issue was resolved quickly.

  SAINT CHIC · saintchic.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-19

  An app with great solutions for my customers' refunds! Also the support team is always there for you, thanks Aditya! :)

  Govarna · unranked store

  Link to this review · Verify at source

• 5★2024-03-16

  looks very helpful for our business!!

  mobiledirectau · mdparts.com.au · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-15

  awesome co. to work with very helpful answered all questions and willing to help anytime.

  The Hearts Corner , LLC · theheartscorner.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-14

  Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

  Tote&Carry · www.totencarry.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-12

  Excellent demo by Priyansh, you guys should have more people like him in your team.

  Studio by TCS · www.studiobytcs.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-10

  I have to admit that aftership returns is the best and intuitive app to handle the headache of return process. As a business owner, it's not always to deal with clients. I needed more options they provide and a customer service to walk me through this sofware. I recommand you this app.

  Nexsweet · unranked store

  Link to this review · Verify at source

• 5★2024-03-08

  great customer support

  My Store · unranked store

  Link to this review · Verify at source

• 5★2024-03-08

  Pretty easy to set up, chat associate was extremely helpful!

  Glitzy Bella · glitzybella.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-06

  Easy to customize, navigate and get assistance. I enjoy the free trials because as a new business with limited capital it helps to try out apps and see how they integrate with your shop and then you can upgrade as earn funds.

  Ebony Beauty · unranked store

  Link to this review · Verify at source

• 5★2024-03-06

  Helpful customer service. The app helps with the management of our returns. Helps keep returns easy and organized.

  Factory Direct Hobbies · factorydirecthobbies.com · top 100k store

  Link to this review · Verify at source

• 5★2024-03-05

  I was looking for a free way to create a return center on my website and there free plan was filled with all the features I needed. It is a great option for me since I only process a few returns each month. I also use a few of their other services so it was very simple to integrate into my website.

  Aria the Fox · www.ariathefox.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-04

  Great support and app does what it says it does!

  MOUNTAIN · unranked store

  Link to this review · Verify at source

• 5★2024-03-03

  The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working. Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.

  Melomys · unranked store

  Link to this review · Verify at source

• 5★2024-03-02

  Awesome app!! The integration with shopify platform went smooth, without any problems. The app provide a lot of features for free. Definitely recommended. And the support it's great! Nalinee the best!!

  Solare Casa Shop · unranked store

  Link to this review · Verify at source

• 5★2024-03-01

  Great service!

  Picky Thrifter · www.pickythrifter.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-03-01

  Great app. Support is amazing and super helpful

  Lil Legs Baby · www.lillegsbaby.com · top 100k store

  Link to this review · Verify at source

• 5★2024-02-28

  amazing - Priyansh & Neha

  Needs No Label · www.needsnolabel.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-02-28

  Great platform and add-on services for Shopify

  Psync Labs · psynclabs.com · top 100k store

  Link to this review · Verify at source

• 5★2024-02-23

  Priyansh was so helpful and explained the platform very well! Thank you so much

  Figlia Jewelry · figliajewelry.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-02-22

  Nalinee was more than happy to help me with all my concerns as well as following up on certain details for me. She was prompt and easy to work with. Thank you Nalinee.

  OLAS SUPPLY CO. · www.olas.com.au · outside the top 100k

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• 5★2024-02-19

  Always quick to respond and resolve issues! 5 Star!

  enstyle The Boutique · enstyletheboutique.com · top 100k store

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• 5★2024-02-13

  Fast, Great, And Easy Resolution and contact with the support team!

  Klozey Store · unranked store

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• 5★2024-02-12

  So far, so good. Fast customer support as well from Priyansh.

  NPC Shop · unranked store

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• 5★2024-02-10

  Easy to setup and great for customers to easily navigate and arrange returns. Customer support is quick to respond and get service done as requested.

  Hill College · unranked store

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• 5★2024-02-09

  Easy to set up and great service from Nalinee

  Bisous Pets · bisouspets.com · outside the top 100k

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• 5★2024-02-05

  App very efficient and excelent customer service

  AnnaConcept · annaconcept.store · outside the top 100k

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• 5★2024-02-01

  I had some trouble installing but service with installing has been great! Quick to respond and walked me through every step.

  Oak & Ivy Boutique · unranked store

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• 5★2024-01-31

  FAST Customer service! App is also really easy to set up!

  Mack & Rex · mackandrex.com · top 100k store

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• 5★2024-01-31

  The app is great at keeping track of valuable information to follow up with customer returns and shipping.

  Paul Aarrington Denim Studio · paulaarringtondenimstudio.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-01-30

  Offers really good support, and have the most customixation of any platform. That fits the specific needs we have for our store

  brando.no · unranked store

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• 4★2024-01-30

  good customer service

  Self Made · selfmadesw.com · outside the top 100k

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• 5★2024-01-29

  Great at the moment....

  MAROA by INDAH · unranked store

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• 5★2024-01-29

  The chat line is very helpful, quick and attentive.

  kim crocker designs · kimcrockerdesigns.com · outside the top 100k

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• 5★2024-01-29

  Very good customer service!

  ecologyst · unranked store

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• 5★2024-01-26

  The assistance Priyansh provided was fast and efficient. My issue was resolved within seconds.

  All About Vibe · www.allaboutvibe.com · top 100k store

  Link to this review · Verify at source

• 5★2024-01-25

  So far so good, just installed and was going through setup and had questions. Harvinder on the team was very responsive and very helpful in answering my questions. He even provided screenshots to help me!

  York Nordic · yorknordic.com · top 100k store

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• 5★2024-01-25

  Great customer service and fantastic seamless Returns Centre integration into my website.

  Love Hype and Glory · www.lovehypeandglory.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-01-25

  Super great customer service!

  The Bruce Francois Store · unranked store

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• 5★2024-01-24

  Priyansh was amazing help, absolutely rapid replies all day in setting everything up! Would recommend!

  Exceed · exceed777.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-01-24

  Very responsive support, always patient and ready to troubleshoot, amazing team who actually listens to customers, adding new features based on feedback. The best!

  GF Pet Official Online Store · gfpet.com · top 100k store

  Link to this review · Verify at source

• 5★2024-01-24

  Nalinee was great at helping removing the branding for free as it was advertised. Thank you for the help.

  Manhattan Peach · unranked store

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• 5★2024-01-22

  Great support and very helpfull

  WhereWildflowersGrow · unranked store

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• 5★2024-01-20

  helpful, friendly

  SuperStar Bedding · superstarbedding.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-01-17

  Harvinder and Moazzan were great! I was having trouble purchasing a plan but they setup a quick google meeting and walked me through applying the coupon code properly. At the same time, a customer was having troubles creating a return label from the portal and they again quickly helped me fix a misconfiguration with my carrier label settings! Thanks guys really appreciate the awesome support!

  PRISM Lifestyle Co. · prismlifestyle.co · outside the top 100k

  Link to this review · Verify at source

• 2★2024-01-15

  Okay App with very minimal options to customize the process, furthermore for larger ventures there are a lot of smaller costs that are added on top

  Papasplatz · papasplatz.de · outside the top 100k

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• 5★2024-01-13

  Quick and amazing service

  blossombaduk · unranked store

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• 5★2024-01-11

  A simple and at the same time very high quality and effective application. I highly recommend it.

  lumosworld.store · unranked store

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• 5★2024-01-09

  good

  LONGDUO · unranked store

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• 5★2024-01-09

  Great service and very helpfull!

  CLINTS Inc · clints.co · top 100k store

  Link to this review · Verify at source

• 5★2024-01-09

  Perfect app, and works exactly how you would expect it and more

  District · www.districtchicago.com · outside the top 100k

  Link to this review · Verify at source

• 5★2024-01-06

  Very fast service and have had no issues with the setup. Looking forward to using the app. They took their badges off within 30 seconds of me messaging them which was impresive and a great first interaction with their customer support!

  Twisted Silver · twisted-silver.com · top 100k store

  Link to this review · Verify at source

• 5★2024-01-05

  Great product and service. Moazzam was a huge help! Nalinee was clutch and swished a 3-pointer on a technical issue.

  Diamondback · www.diamondback.com · top 10k store

  Link to this review · Verify at source

• 5★2024-01-04

  Ankit and Garvita are just Amazing. Their Customer Service's outstanding AfterShip tracking feature is a game-changer for my business, but what really stands out to me is their outstanding customer service. I've been utilizing AfterShip for a while now for tracking shipments, managing returns, and securing shipping insurance - the seamless integration with Shopify is solid. The app is robust, significantly simplifying what can often be a complicated shipment management process.

  Rebel Reaper Clothing Company · unranked store

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• 5★2024-01-04

  Nalinee answered all my questions, excellent support and went beyond my expectations

  Docking Drawer · www.dockingdrawer.com · top 10k store

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• 5★2023-12-29

  I am just a week in, but so far so good. I am at the first stage of just setting this up. I am finding that this will take some time to set up. That is actually a good thing, because this software gives you a lot of options. A one click install app usually doesn't do much. Be prepared to take your time to go through all of the details. In the end, I am hoping that this software will make our customers happy, make for a great return experience, and keep customers coming back. I will keep you posted as i proceed.

  The Black Bow Jewelry Company · unranked store

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• 5★2023-12-25

  10/10

  OneStopDroneShop · unranked store

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• 5★2023-12-22

  Bon SAV

  Hylé · unranked store

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• 5★2023-12-14

  Moazzam assisted with my inquiry and was straight to the point

  findmenowthelabel · findmenowthelabel.com · top 100k store

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• 4★2023-12-13

  Greatest app

  WearBless · unranked store

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• 5★2023-12-13

  Very helpful getting setup and worked great!

  Strolee Carts · stroleecarts.com · top 100k store

  Link to this review · Verify at source

• 5★2023-12-13

  Excellent app and great service. The support team is very helpful. They patiently answered all my questions and helped with any concerns I had.

  Chantel Renee · unranked store

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• 5★2023-12-06

  Really helpful!

  Good Impression · unranked store

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• 5★2023-12-06

  Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!

  Troll Co. · trollcoclothing.com · top 10k store

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• 5★2023-12-05

  Easy too use, easy to manage and not to forget .... customer satisfaction!

  FUSION · fusion.dk · top 100k store

  Link to this review · Verify at source

• 5★2023-12-05

  Fantastic app! we needed something that was easy to navigate and help monitor our returns. This app does everything we need and more.

  Commercial Hardware · unranked store

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• 5★2023-12-04

  He was very successful in helping me with my trail and was prompt when doing it. I truly appreciate how kind and very professional everyone here is. Please keep up the good work Aftership team. Love It Here :)

  BLAQUE BARBIEE · unranked store

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• 5★2023-12-02

  Great Support and easy to install

  Lusuana · unranked store

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• 5★2023-12-01

  Friendly professional service; I haven't commenced trading at this point but give thanks to Nalinee for her setup help

  Nic Phillipson · unranked store

  Link to this review · Verify at source

• 3★2023-12-01

  We have been using AfterShip a smidge over a year now. Before this week, I may have given them 4-5 stars; however, there was a change to the app that overrode our return rules; creating an issue for our users. In trying to force an upgrade, at a 70% cost increase, our app no longer functioned as before, nor as desired. After working with support for three days, it was finally resolved today, when the agent, Ayush, removed the forced upgrade. Now our app appears to be performing as needed. There is no way for the user to work around the upgrade and it is not clear that is the issue. All you will need is some patience, an understanding of how the app is supposed to perform for your site, and a fierce determination to reach a support agent who will comprehend the issue and needs of the customer, and be willing to stick with it to make the correct changes.

  Munro Shoes · munroshoes.com · top 100k store

  Link to this review · Verify at source

• 1★2023-12-01

  Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore. **************************************************** Original Review: It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.

  ORGANMASTER SHOES · organmastershoes.com · top 100k store

  Link to this review · Verify at source

• 5★2023-11-27

  Neha was very prompt in removing the after ship branding. Thank you so much.

  RH Hijabs Co · rhhijabsco.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-11-26

  fastest customer services

  Radiance Fashion · unranked store

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• 5★2023-11-26

  Good tech support on a Sunday morning.

  Roast'd Coffee · roastd.coffee · top 100k store

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• 5★2023-11-25

  So far, so good

  AMARA · amara-collective.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-11-24

  Extrem einfaches Setup - geniale App. Support ist garnicht nötig, weil alles so einfach ist. Funktioniert so wie es soll

  EXHALE Trading GmbH · unranked store

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• 4★2023-11-23

  Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.

  easypainting.ch · easypainting.ch · outside the top 100k

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• 5★2023-11-23

  Very happy with their customer service, they helped me to remove their branding and extend my trial period.

  BERK STUDIOS · unranked store

  Link to this review · Verify at source

• 5★2023-11-21

  In the process of setting everything up and having great customer support so far. Great documentation, but also human help if needed. Looking forward to using the app in the future.

  Spirit of Eden · spiritofeden.com · top 100k store

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• 5★2023-11-21

  The instructions over Google Meet was very clear and helpful. Thank you Aditi

  San Lueur · unranked store

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• 5★2023-11-20

  Good customer service! Like the app so far!

  C2 Fitness Zone LLC · unranked store

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• 5★2023-11-17

  Nice and easy

  Clara · cleanwithclara.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-11-17

  Helps solve my problems quickly eventhrough chat!

  Skarlett Blue · www.skarlettblue.com · top 100k store

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• 5★2023-11-17

  Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.

  EJRecyclery - Cycling New & Used · ejrecyclery.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-11-14

  Moazzam, was amazing. He helped me figure out how to setup and complete returns for our Shopify store. It made things so much easier and he saved me a lot of time!

  Asili Beauty & Wellness · unranked store

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• 5★2023-11-12

  Had a problem with customizing my returns page and Nalinee fixed my problem in less than 5 minutes. *5 Stars!

  Muscle Boutique · unranked store

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• 5★2023-11-11

  Nalinee was friendly and quick to respond. Great customer service!

  Lars Haircare · larshaircare.com · outside the top 100k

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• 5★2023-11-07

  Moazzam helped me a lot! Thanks

  SHE Global · unranked store

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• 5★2023-11-06

  VERY HELPFUL NEHA WAS HELPFUL

  Foreign Globe · www.foreignglobe.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-11-03

  Easy install and set up. This is a great start to my new returns system. Thank you!

  MOD INSTINCT · unranked store

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• 5★2023-11-03

  Nelinee Super helpful, amazing customer service

  BLK SHEEP · blksheep.com · outside the top 100k

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• 5★2023-11-02

  Bon échange avec Priyansh, patient et pédagogue. Je vais essayer la période gratuite pour me faire la main. Merci beaucoup

  MAISON GABRIEL PARIS · www.maisongabrielparis.com · outside the top 100k

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• 5★2023-11-01

  Customer support is great!

  Toki Mats · unranked store

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• 5★2023-10-31

  Amazing tool to improve the customer experience and very helpful customer service

  Boulevard 1504 · unranked store

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• 5★2023-10-30

  Rahul help was on point and fundamental! He displayed all solutions and advised us! Very appreciated his support, kindness and patience with all our questions.

  Superga.com · www.superga.com · top 100k store

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• 5★2023-10-28

  fast reply and kind support:) lovely

  Sonnenschein · unranked store

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• 5★2023-10-28

  Great customer service!

  PF. Flyers · unranked store

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• 5★2023-10-27

  Solved the issues!

  HPZ™ Pet Rover · unranked store

  Link to this review · Verify at source

• 5★2023-10-27

  AfterShip is wonderful and very easy to use and extremely convenient I recommend this to any and all ecommerce store owners. their customer service support team are very great, very supportive and friendly. their chat response time is phenomenal you couldn't ask for better customer support.

  Yu Are His · unranked store

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• 5★2023-10-26

  God og nem overskuelig app med rigtig hurtig og effektiv support.

  OutletLamper.dk · outletlamper.dk · top 100k store

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• 5★2023-10-26

  I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.

  Deha Store Europe · unranked store

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• 5★2023-10-25

  I recommend this application to any serious business as it's pro tailored to match your customers return needs no matter your budget.!

  T2PRI · unranked store

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• 5★2023-10-24

  I have been using AfterShip Returns for years on several online shops, and I'm fully happy with it. It's easy to configure, and offers a very professional experience to customers for returns, despite I didn't use all their features as of now. I strongly recommend it!

  Le Cycle Moderne · unranked store

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• 5★2023-10-23

  Nice app. Recommended.

  Daphne Home Decor · daphnehomedecor.co.uk · outside the top 100k

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• 5★2023-10-22

  Love their fast and reliable support, highly recommend using their service.

  Trip Bliss · unranked store

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• 1★2023-10-19

  Scammers. I have been a victim of this scam where my money was stolen.

  Pole · www.poleonline.de · outside the top 100k

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• 5★2023-10-19

  The ability to create international return labels is a key feature, and it works as I had hoped. The process of onboarding to creating our first international return was a breeze.

  Boondocker · boondocker.io · outside the top 100k

  Link to this review · Verify at source

• 5★2023-10-18

  Great customer service, very helpful!

  Lyons Leather Co. · www.lyonsleatherco.com · outside the top 100k

  Link to this review · Verify at source

• 5★2023-10-17

  I hope that our cooperation will improve my store for female customers

  EcoTinySteps · unranked store

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• 5★2023-10-17

  Excellent service! Easy to use & great customer service :)

  WEARhouse · wearhouse.com.au · outside the top 100k

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• 2★2023-10-17

  $200 extra just for shopify auto restock.... come on... Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.

  Mad Chuck™ · www.madchuck.com · outside the top 100k

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• 5★2023-10-16

  fast and efficient. Thank you !

  Another Girl · www.anothergirl.co.uk · outside the top 100k

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• 5★2023-10-14

  Ayushi provided excellent customer service in a timely manner. I appreciated the extension on my "Returns" trial period. Much appreciated.

  Katstorm Photography · unranked store

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• 5★2023-10-12

  perfect

  DelaraHome · unranked store

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• 5★2023-10-11

  Great support and a very effective returns portal

  POWERCUT® · powercutclothing.com · top 100k store

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• 5★2023-10-09

  Great quick response by customer service when I needed to talk through a scalable option for my business.

  QUIT//FIT · unranked store

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• 5★2023-10-08

  great tool

  VORETIX · unranked store

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• 5★2023-10-07

  Prompt reply on customer services ! my problem solved immediately. Great customer services. Great app easy to use and good to customize !

  The Bloor · unranked store

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• 5★2023-10-05

  I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.

  TRNK · trnk-nyc.com · top 100k store

  Link to this review · Verify at source

• 5★2023-10-04

  Lovish Khas has supported me today, he helped to set up the after-ship app. thanks!

  Purrfect Tail Wag · unranked store

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• 5★2023-10-04

  Great app our customers love it. And their IT support team is great - they are truly there to help.

  EVARAE · unranked store

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• 5★2023-10-03

  Very easy to use app for returns. If you have any queries their support section are very helpful.

  Benestar Sandals Australia · benestarsandalsaustralia.com · outside the top 100k

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• 5★2023-10-03

  I continue to get great service. This time from Aditya. Thank you!

  bathmōd® · unranked store

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• 5★2023-10-02

  Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:

  Stitch And Feather · stitchandfeather.com · top 100k store

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• 5★2023-10-02

  Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you I love this app and their support

  Siberica · unranked store

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• 4★2023-10-02

  Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

  Janela Bay · www.janelabay.com · outside the top 100k

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• 5★2023-10-01

  The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!

  sleepmōd® · unranked store

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• 5★2023-10-01

  Great portal with lots of customisation options and very helpful support, 5 stars.

  Bags Alternative · unranked store

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• 2★2023-09-27

  Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

  carbonaddons · carbonaddons.com · top 100k store

  Link to this review · Verify at source

• 5★2023-09-26

  Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.

  Chapie · www.mychapie.com · outside the top 100k

  Link to this review · Verify at source

• 4★2023-09-26

  Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.

  NGNM - No Gods No Masters ® Cycling · unranked store

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• 5★2023-09-24

  Prrety nice and easy to set up

  Xtrendly · unranked store

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• 5★2023-09-23

  Quick, responsive, efficient.

  MosqShock · unranked store

  Link to this review · Verify at source

• 2★2023-09-23

  The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.

  Rebel Athletic · rebelathletic.com · top 10k store

  Link to this review · Verify at source

• 5★2023-09-21

  Very simple to use and they just removed the branding from our returns page and email communications for free

  sazy.com · sazy.com · outside the top 100k

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• 5★2023-09-18

  Quick and fast help!

  argonaudio.com · unranked store

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• 5★2023-09-16

  I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level! While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.

  LMFB-EL · unranked store

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• 5★2023-09-15

  Rahul was absolute perfection! There was an issue that we have been having and he was able to very quickly resolve. I only wish I had reached out to him sooner. Excellent customer service and a fast resolution! Many thanks for making our lives easier :)

  Welder Nation · weldernation.com · top 100k store

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• 5★2023-09-14

  Great help from Harvinder . Thank you!

  Booty Builder Shop Norway · unranked store

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• 5★2023-09-13

  The agent quickly answered my question with very helpful screenshots

  Whispering Woods Boutique · whisperingwoodsboutique.com · outside the top 100k

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• 5★2023-09-13

  Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

  Crop Shop Boutique · au.shopcsb.com · outside the top 100k

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• 5★2023-09-13

  Moazzan has been helpful. Looking forward to be able to use this in full

  SunjoyGroup · unranked store

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• 5★2023-09-06

  Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.

  Crossover International · www.crossoverint.co.za · outside the top 100k

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• 5★2023-09-05

  quick and helpful support via chat

  Cartel Label · cartel-label.com · outside the top 100k

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• 2★2023-09-01

  Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

  REGULATION · regulation.co.uk · top 100k store

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• 4★2023-09-01

  responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

  Crankbrothers · www.crankbrothers.com · top 10k store

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• 5★2023-08-29

  I love this app. Easily customizable to offer all of the return option needed. Looks super professional and keeps all of your data nice and organized. Friendly assistance received.

  The Perfect Touch SA · www.theperfecttouch.co.za · outside the top 100k

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• 4★2023-08-28

  Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

  King Crab Legs Company · unranked store

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• 5★2023-08-26

  Aditya is awesome! She help me resolve an issues and walk me through every step of return app. Awesome experience with this company.

  Zooboe · unranked store

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• 5★2023-08-25

  I highly recommend this product. They have excellent customer service and the process and flow is very easy.

  refurbifi.com · unranked store

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• 5★2023-08-24

  Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic

  Gualap · unranked store

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• 5★2023-08-23

  Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

  Ellie · www.ellie.com · top 100k store

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• 5★2023-08-21

  Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!

  Oh La La Cheri · www.ohlalacheri.com · top 100k store

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• 5★2023-08-21

  Nalinee provides a very clear and instant support, and it's really helpful...........................

  Polara · flamingodealsnl.myshopify.com · outside the top 100k

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• 5★2023-08-19

  This is an awesome app. I reached out to customer service and within seconds my request was handled. I appreciate the deep customization available within the app and how it fits right within shopify and my brand.

  Lipscomb Finch · unranked store

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• 5★2023-08-17

  Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

  Royal Key Supply · royalkeysupply.com · top 100k store

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• 5★2023-08-15

  1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

  MARIE JUNE · mariejune.com · top 100k store

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• 4★2023-08-15

  Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

  BandaBeau · bandabeau.com · outside the top 100k

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• 5★2023-08-14

  Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

  Zuri · www.shopzuri.com · top 100k store

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• 5★2023-08-14

  Super easy set up and plenty of customizations for the return page. I have used multiple apps of this brand and they all work seamlessly with each other and other apps! The customer service is also very prompt and patient. So definitely recommend!

  ShopRbls · unranked store

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• 5★2023-08-11

  wow, it was a goof experience and this is also a good app with good customer services. thanks.......

  Air Flexa · unranked store

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• 5★2023-08-10

  very good assit sosososososososososogood!OUR CUSTOMERS CAN REACH THEIR RETURN GOOD PAGE WHICH SHOWS SO GOOD

  Techplanet hub · unranked store

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• 5★2023-08-10

  Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

  Miix Mii Hair Co · unranked store

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• 5★2023-08-09

  Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!

  Mamalux · unranked store

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• 5★2023-08-07

  Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

  Common Thread OC · unranked store

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• 5★2023-08-05

  Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature

  TAHLIRA · www.tahlira.com · outside the top 100k

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• 5★2023-08-05

  have a great day for you hello nice to see you soon love you and your family and friends is it possible to see you soon hi to see you soon love you and your family and friends is it possible to see you haonature.com nectw721.com twcctz500@gmail.com twcctz50@gmail.com

  nectw721.com · unranked store

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• 5★2023-08-04

  Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.

  letank · unranked store

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• 5★2023-08-04

  Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help

  BB Branded · www.bbbranded.com · top 100k store

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• 4★2023-08-04

  Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

  Curvy Beach · www.curvybeach.com · top 100k store

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• 5★2023-08-03

  Great service, Very helpful customer service. Above and beyond to solve issues and show the system functions.

  Ola The Label · unranked store

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• 5★2023-08-02

  sehr tolle app kann ich nur empfehlen! volkommen funktionstüchtig und effiziente kaum zu fassen wie gut es ist!

  draeburly · unranked store

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• 5★2023-08-01

  The Customer Service Agent was very helpful and patient in working to resolve my issues.............

  +Body by Julia Haart · unranked store

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