Rivo: Loyalty Program, Rewards
See why brands choose Rivo to power their loyalty, rewards & referral programs
#34 of 726 in Marketing and conversion · Loyalty and Rewards
- Rating
- 4.8 from 1,384 reviews
- Rating from stores in the top 100k
- 4.7
- On Shopify since
- 2021
- Pricing
- Free plan available
- Seen on
- 11,140+ stores
Bigger stores rate Rivo: Loyalty Program, Rewards 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 22 of them are complaints you can read in full.
- 5★2026-07-28
We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.
Craftoria · outside the top 100k
- 1★2026-07-27
App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calculates the threshold based on the total value for of the free item sku in the cart. What's worse is they promised a fix for weeks and then decided they didn't want to fix it.
BrickShell Cases · top 100k store
- 5★2026-07-23
Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.
Sundae School · top 100k store
- 5★2026-07-21
Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!
HAVERHILL · top 10k store
- 5★2026-07-20
Pete assisted to answer my questions on the birthday point benefits. Great help and clarifications
Holistic Way · outside the top 100k
- 1★2026-07-15
THEY JUST DON'T RESPOND TO MY EMAILS FOR SUPPORT. I ONLY RECEIVED 2 SCRIPTED EMAILS IN THE BEGGINING AND NO RESPONSE SINCE THEN 2 WEEKS LATER. I TRIED TO FOLLOW UP BUT NO REPLY.
CHAPTER 23 · unranked store
- 5★2026-07-08
great app!!!
Dourxi · outside the top 100k
- 1★2026-06-21
Update after 1.5 years using the app. Can not recommend. This app was the most complicated, glitchy, and time consuming to set up in my 11 years of using Shopify. The reps were available to help, but would mainly just send us a manual to read that had errors and didn't help with some of the issues. One of the reps was very rude when we'd ask questions. We put in a lot of time customizing the app to blend with our brand. Recently discovered that customers weren't able to see their rewards on our website. Contacted support about the issue and they informed us to switch back to the Legacy landing page as quick fix while they worked the issue. Another rep contacted us asking if we had deleted our landing page, which we did not, we only switched back to the Legacy page as they recommended us to do. Now, no telling how many hours of hard work have been erased. When asking the status, they have not responded. It's been a horrible experience. We are moving from Rivo to a different Rewards app.
ShredFin · outside the top 100k
- 5★2026-06-08
Support is quick and they do a good job answering questions and problem solving.
Bristol Bay Bites · outside the top 100k
- 5★2026-05-30
Responsive and profesional support. Thank you for your help!
Wine shop "Piti" · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
Slowing down
Rivo: Loyalty Program, Rewards usually gets about 10 reviews a month. It got only 0 in the last 30 days. That is -100% against its own 90-day pace. We publish this beside the ranking, never inside it – the order is the rating, and a good month does not change how good an app is.
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