Sam Shipping Protection Upsell
Take Control of Shipping Protection — Build Trust & Create a Better Shopping Experience
#100 of 1,667 in Selling products · Warranties and Insurance
- Rating
- 4.9 from 92 reviews
- Rating from stores in the top 100k
- 5.0
- On Shopify since
- 2025
- Pricing
- Free plan available
- Seen on
- 348+ stores
What merchants say
Read all 129 with sourcesEvery review carries the store that wrote it and how big that store is, and 1 of them are complaints you can read in full.
- 1★2026-08-04
Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered). Update: Having used the app as paying customers for months now, we unfortunately have to revise our review. The support is appalling. You either receive no response to legitimate bug reports, or a reply only months later. The app has several serious flaws (to just mention the most important ones): - Transport insurance is occasionally charged twice in the shopping basket. This issue has not been resolved for months, despite claims of a bug fix. - VAT is not calculated correctly on transport insurance. As a result, the app exposes shop operators to potential criminal liability from the tax authorities. We highlighted this issue months ago, but the app developer has never responded. - Previously, transport insurance could be restricted to B2B; with the latest update to the app, this important feature has been removed. Consequently, the app also leads to unlawful conduct in this regard, as transport insurance is also offered to B2C customers, which is prohibited in the EU. Here too, the app developer is taking no action. There are excellent alternative apps for transport insurance here on Shopify from reputable developers. Unfortunately, the Sam Shipping Protection app only makes a good impression at first glance. The functionality is poor, and the service is either disastrous or non-existent. The errors result in app users ending up with shops that are in breach of the law, thereby making themselves liable to prosecution. Update2: Presumably, the developer (Wilson) programmed the app using artificial intelligence, as there is hardly any other way to explain the numerous, serious bugs. If you write to customer support, you typically receive no response at all. Usually, only after the third enquiry – and more than a week later – do you receive a brief message stating that they will look into the problem. They then ask for clarification on obvious points that had already been explained in detail previously. Even the most basic functions failed to work right up to the end. For example, on an order totalling over 10,000 euros, no transport insurance was charged at all, even though everything had been set up correctly. However, as the SAM Shipping Protection app showed our customer that they had taken out transport insurance, the customers insisted on compensation for their transport damage. The problem had still not been resolved weeks after we’d reported it to support, and it kept recurring. The app has therefore caused us considerable financial loss. We’ve taken the necessary action and finally uninstalled the app, and can only warn every business owner against using it.
Ceramique Peinture EI · outside the top 100k
- 5★2026-06-18
This app instantly became one of those ‘why didn’t we install this sooner?’ tools. The setup was painless, the customization is clean, and customers genuinely appreciate the added peace of mind at checkout. It blends right into our store and has already boosted trust and conversions. Support is fast, friendly, and actually helpful — which is rare. Highly recommend. poutperfct.us
POUT PERFECT™ | Official Store · outside the top 100k
- 5★2026-06-08
wilson was really perfect with me ! communication , relation i am so happy with the customer service
Heykiz · outside the top 100k
- 5★2026-06-07
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing. amazing customer service.
FlamingoAholic · outside the top 100k
- 5★2026-06-05
Great App! works perfecly fine! Great Support!
bestelectronic.de · outside the top 100k
- 5★2026-06-04
Great support
Cozy Confidence · top 100k store
- 5★2026-06-04
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing with 2 diffrent guys till all was done and ready before launch day. amazing customer service.
Midnight Whiskey · outside the top 100k
- 5★2026-05-30
great app! Great customer too support wilson really came though!
Cellaura Wear · outside the top 100k
- 5★2026-05-25
ok no problem , the app and customer service is good
NIMBIS FIX · outside the top 100k
- 5★2026-05-22
Very easy to set up and use. It works far better than several other apps I tried before, and the performance has been excellent. Their support team is also fantastic, responsive, helpful, and quick to assist whenever needed.
SHEBOSSPIRIT NATURAL ARTS GALLERY · outside the top 100k
Read all 129 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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