Sam Shipping Protection Upsell · Selling products
Every review we hold for Sam Shipping Protection Upsell, quoted in full, with the store that wrote it.
Bigger stores rate Sam Shipping Protection Upsell at least as well as the crowd does. The store behind each review is the part the App Store never shows.
129 reviews pulled · 12 carry a rating and no text · 101 long enough to quote · 2025-04-27 to 2026-08-04
Every review we hold, newest first
Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered). Update: Having used the app as paying customers for months now, we unfortunately have to revise our review. The support is appalling. You either receive no response to legitimate bug reports, or a reply only months later. The app has several serious flaws (to just mention the most important ones): - Transport insurance is occasionally charged twice in the shopping basket. This issue has not been resolved for months, despite claims of a bug fix. - VAT is not calculated correctly on transport insurance. As a result, the app exposes shop operators to potential criminal liability from the tax authorities. We highlighted this issue months ago, but the app developer has never responded. - Previously, transport insurance could be restricted to B2B; with the latest update to the app, this important feature has been removed. Consequently, the app also leads to unlawful conduct in this regard, as transport insurance is also offered to B2C customers, which is prohibited in the EU. Here too, the app developer is taking no action. There are excellent alternative apps for transport insurance here on Shopify from reputable developers. Unfortunately, the Sam Shipping Protection app only makes a good impression at first glance. The functionality is poor, and the service is either disastrous or non-existent. The errors result in app users ending up with shops that are in breach of the law, thereby making themselves liable to prosecution. Update2: Presumably, the developer (Wilson) programmed the app using artificial intelligence, as there is hardly any other way to explain the numerous, serious bugs. If you write to customer support, you typically receive no response at all. Usually, only after the third enquiry – and more than a week later – do you receive a brief message stating that they will look into the problem. They then ask for clarification on obvious points that had already been explained in detail previously. Even the most basic functions failed to work right up to the end. For example, on an order totalling over 10,000 euros, no transport insurance was charged at all, even though everything had been set up correctly. However, as the SAM Shipping Protection app showed our customer that they had taken out transport insurance, the customers insisted on compensation for their transport damage. The problem had still not been resolved weeks after we’d reported it to support, and it kept recurring. The app has therefore caused us considerable financial loss. We’ve taken the necessary action and finally uninstalled the app, and can only warn every business owner against using it.
Ceramique Peinture EI · ceramique-peinture.fr · outside the top 100k
This app instantly became one of those ‘why didn’t we install this sooner?’ tools. The setup was painless, the customization is clean, and customers genuinely appreciate the added peace of mind at checkout. It blends right into our store and has already boosted trust and conversions. Support is fast, friendly, and actually helpful — which is rare. Highly recommend. poutperfct.us
POUT PERFECT™ | Official Store · poutperfect.us · outside the top 100k
wilson was really perfect with me ! communication , relation i am so happy with the customer service
Heykiz · heykiz.com · outside the top 100k
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing. amazing customer service.
FlamingoAholic · flamingoaholic.com · outside the top 100k
Great App! works perfecly fine! Great Support!
bestelectronic.de · bestelectronic.de · outside the top 100k
Great support
Cozy Confidence · cozyconfidence.com · top 100k store
Amazing customer service, They kept with my edits, demands, asks and issues for a full day dealing with 2 diffrent guys till all was done and ready before launch day. amazing customer service.
Midnight Whiskey · midnightwhiskey.com · outside the top 100k
great app! Great customer too support wilson really came though!
Cellaura Wear · cellaurawear.com · outside the top 100k
ok no problem , the app and customer service is good
NIMBIS FIX · nimbisfix.co.za · outside the top 100k
Very easy to set up and use. It works far better than several other apps I tried before, and the performance has been excellent. Their support team is also fantastic, responsive, helpful, and quick to assist whenever needed.
SHEBOSSPIRIT NATURAL ARTS GALLERY · shebosspirit.com · outside the top 100k
Good customer support!
De Vries Meubels · devriesmeubels.nl · outside the top 100k
Rápida y eficaz atención
Fradostore · fradostore.com · outside the top 100k
Very helpful and was willing to work with me. I appreciate the support. Their customer support for the merchant is fast.
PulseCara · unranked store
Very helpful support. The app has exactly what I was needing.
Find My Part · findmypart.shop · outside the top 100k
Great app and very easy to use. The setup was smooth, and the support team responded quickly whenever I had questions. The shipping protection feature works exactly as expected and gives customers extra confidence during checkout. Highly recommended!
NebulTool · www.nebultool.com · outside the top 100k
Great app. Does what it's supposed to do. The support (Wilson and Felix) is very helpful. I recommend it.
BagIt · www.shopbagit.com · outside the top 100k
Wilson removed the free branding in exchange for the review. Seems like a good app so far, but just installed it. Switched over from another app and it has better features so far.
The Original Stretchlace · theoriginalstretchlace.com · top 10k store
I’ve had an excellent experience with Sam Shipping Protection. The app is easy to use, integrates smoothly, and provides great peace of mind for both our business and our customers—especially for high-value shipments. A special thank you to Wilson, who has been incredibly helpful and responsive. He went above and beyond to answer questions, provide guidance, and ensure everything was set up properly. His support made the entire process seamless. Highly recommend this app and their team!
Wiggins Chandelier · wigginschandelier.com · outside the top 100k
Felix is great
Purely Essentials · www.purelyessentials.com.ph · outside the top 100k
good service
Sleepiio · sleepiio.com · outside the top 100k
Very helpful and proactive representative.
Big BAM Theory · bigbamtheory.com · outside the top 100k
Great product thank you!
Honyx · www.honyx.co · outside the top 100k
Really good service and suport
Hippie Blanket · unranked store
Easiest shipping protection app to install and has all you need!
LunaGlow · pixeelroom.com · outside the top 100k
really good app easy to use
Kindle Readers · unranked store
Great customer service from Felix!
Barefoot Venus · barefootvenus.com · top 100k store
function well and very supportive developer
Pure Pack · purepack.com.au · outside the top 100k
Top-tier customer service, very easy to set up (took me about 10 minutes), good customization options, very fair pricing that allows you to achieve a good ROI
Good Bark · goodbark.com · outside the top 100k
Amable sencillo y rapido, muy bien atendido
SwiftPad · unranked store
incrdiblee
Neva.Origin · unranked store
easy to set up and good support
Novciel · unranked store
very easy and straight forward. The customer service is very friendly.
StrangeByNumbers · unranked store
great product
Tparts · www.tparts.com · outside the top 100k
instantly responded, design looks clean and the admins or customer service helped heaps and removed the branding, great for a free app, thanks will bro for the help. app is great!
furryfect · www.furryfect.com · outside the top 100k
very good for free app, and easy to setup
BeautyLuxa · unranked store
Very good app and Wilson is very helpful, i definitely recommend it!
Rejuderme · rejuderme.com.br · outside the top 100k
Wilson was great! Quick and efficient help :)
PoundToys · unranked store
Sam Shipping Protect has been an absolute game-changer for our store. The setup was fast, the UI is clean, and it plugs into our workflow without any friction. What really sold me was the support team who went above and beyond, answered every question, and literally solved an issue in minutes that other apps take days to fix. The whole experience feels professional and customer-first. If you’re running a ecommerce operation and want a seamless way for customers to protect orders, this is the one. Highly recommend!!!
Pixel Burn Custom Laser Creations · www.pixelburn.com.au · outside the top 100k
wonderful app. must have.
TRULAP · unranked store
very good app
NEVALA · nevala.co.uk · outside the top 100k
Love this app, and Wilson was great. I was having some issue but it was resolved sooner than what i was told. Thank you so much
Auzz Trinklets N Krafts · atcraft.com.au · outside the top 100k
Servizio eccellente
Viucy · unranked store
Works really good and looks great. Also have to congratulate the amazing support that's given.
Shop4Tiny · shop4tiny.com · outside the top 100k
fast, efficient, friendly
Summit Lane · shopsummitlane.com · top 100k store
Application facile et simple pour l'installation. Service support tres reactif.
OTPRI · unranked store
Customer service responded very promptly and resolved all my issues perfectly. So far, the experience has been fantastic and I would highly recommend it.
ATOMI SHINE LIMITED · atomishine.com · outside the top 100k
Very good app, quick response :)
DAYLO · dayloprotein.com · outside the top 100k
Insanely good experience, especially because I couldn't change a few things myself I got helped directly by Wilson. 10/10
BRIV - NOWA TECHNOLOGIA UZIEMIANIA · unranked store
Good app with plenty of options, especially for free use. The support team replies quickly. I even requested a few customizations for some elements, and the team implemented them perfectly in a short time. Thank you!
Artifact MokUP · artifactmokup.fr · outside the top 100k
Shipping Protect gives my customers peace of mind and makes my store look more trustworthy. Super easy to install and works perfectly with my checkout. Definitely worth it!
Mój sklep · deskaesthetics.com · outside the top 100k
This is exactly what we needed plus it's free!
Bong Outlet.Com · www.bongoutlet.com · outside the top 100k
Great customer support, easy integration, 10/10
Jersey Botanical · www.jerseybotanical.com · outside the top 100k
A very good shopping cart widget, very easy to set up, and Wilson is very helpful in answering questions.
Glenook Prints™️ · glenookprints.com · outside the top 100k
Nice App!
Surree · surree.com · outside the top 100k
So simple, so easy to install. Great options to place the widget where you see fit at the bottom of the cart. We're already seeing high conversions and the free text field allowed us to add some extra value option like "Express re-delivery for lost or stolen goods in transit". You can upload your own branded icons and also easily check which orders have gone through and revenue attatched to it. It's good to quickly be able to see if higher average orders allow for higher protection fees. Highly recommend adding this and giving it a go. We aren't seeing drop off in conversion rates overall either.
Ergonx · ergonx.com.au · outside the top 100k
Wilson is very helpful and responds very quickly! He is able to fix all the issues I was having.
Hanabi Trading Collectibles · hanabitradingco.ca · outside the top 100k
Amazing customer service & seamless experience! The team behind this app is absolutely fantastic, super responsive, helpful, and genuinely care about their users. The app itself works flawlessly and does exactly what we needed it to do. It’s reliable, easy to set up, and has made managing shipping protection effortless. Highly recommended to anyone looking for a simple, effective solution!
ASTARI® · astariwearables.com · outside the top 100k
I had an amazing experience with this service! From the very beginning, the staff was incredibly attentive. They went above and beyond to ensure everything worked properly on my website. I would definitely recommend this app to anyone! a MUST have!
Lillavie · unranked store
good customer support
Altherisia · unranked store
Great app! Everything works perfectly and the support via chat was super helpful and quick. Highly recommend!
Valèz · valez-official.com · outside the top 100k
Amazing App with an amazing customer service, was very helpful and sorted all our concerns
End One · endxloset.com · outside the top 100k
Great app and fast support
Avantchic · avantchic.com · outside the top 100k
Simple et rapide à installer, Wilson a été très réactif et arrangeant pour modifier une petite coquille qui ne fonctionnait pas. Un service au top.
Geoplanete · geoplanete.fr · top 100k store
Just set up the app, very straightforward and easy! We had a couple of questions and Wilson was blazing quick in answering them and resolving everything, thank you so much!
Radical Yes · radicalyes.com.au · top 100k store
very good app and amazing support
Carsync · carsync.ro · outside the top 100k
Very good app, im loving it. Customer service very fast. Would reccommend for everyone to use!
Luminare Goods · luminaregoods.com · outside the top 100k
Amazing customer service!
CloudStep · cloudstepcomfort.com · outside the top 100k
A really good app that helps enable customers to purchase parcel protection. Support from Wilson has been fantastic, he took his time to understand my problems and fix the issues straight away whilst I was on chat to him, that level of service is fantastic. The app is super easy to use. Go download it now so your customers can benefit from it. There's future updates to come which I look forward to.
WazzaVerse · www.wazzaverse.com · outside the top 100k
Great App!!! Easy to use and fast customer service.
SporticArt · sporticart.com · outside the top 100k
Super quick assistance, Still have not tried the app yet, but what I can say is that customer service is on point
Kuriona · kuriona.com · outside the top 100k
Had great help from Wilson for setting everything up. Great support and app!
Dova · dovaonline.store · outside the top 100k
Great app, works well for what we need it to do. Wilson was very helpful in working with us to customize certain features to our business.
Talkin' Baseball · talkinbaseball.com · outside the top 100k
Really like this app, does what I need and Wilson help me fast to remove branding, only few minutes. I setup most already just problem with watermark and he fix quick. I don’t know why this app not more popular, it works same like other apps that cost money. Deserve more people using it.
DigiPunkten · digipunkten.se · outside the top 100k
I like it very much and support also very helpful and i recommend for all
The American Record · unranked store
This is a very good app, and the customer service is very fast.
kukirin-escooter.es · unranked store
Very helpful! Solved some problems I wasn't sure were solvable, thank you.
Anthony & Home · anthonyandhome.com · outside the top 100k
Very simple and clear to use, and Wilson was super responsive and helped me edit the upsell. Would recommend!
PrivaVue · privavue.com · outside the top 100k
Really impressed with how easy this app was to install and use. The support team responded quickly and helped me get everything set up. It runs smoothly and adds real value to my store.
My Store · unranked store
Great Support!
Twiia · unranked store
Was very fast to respond and everything seems to be working good.
Frisco Labs Fulfillment Center · unranked store
Blazing quick assistance that covered nearly all my needs. I moved to this app after the old one priced itself out of reach. It delivers on the same capabilities and has been genuinely useful. The support and overall service are excellent, and the app runs seamlessly. I had doubts at first, yet it blended effortlessly with my setup.
Didspade · didspade.com · top 100k store
The app works great and gives my customers peace of mind at checkout. The setup was smooth, and whenever I had a question, support was quick and super helpful. Special thanks to Wilson for guiding me through everything excellent support experience!
Teas By Kara · teasbykara.com · outside the top 100k
Very good App and Service
nistore · www.nistore.de · outside the top 100k
Absolutely Fantastic, Good for Conversion and Upselling, and my experience with the Customer Service, he is very knowledgeable and have a good communication.
Hauseofhb · hauseofhb.com · outside the top 100k
I have been using this app for quite some time now and many different stores as it is super easy to set up and the staff are always great and that it's free
HookAdvent · unranked store
Just downloaded the app, needed help and I was assisted in less than a minute, great app
My Charming Necklace · unranked store
Amazing!!! Support is great to!
Caza Atelier · www.cazaatelier.nl · outside the top 100k
Finally, an app that works without bugs. And what's more, it's free! Support is available, fast, and doesn't just send you to their documentation.
Extra Looners · unranked store
Fixed all our issues in one session. Great product
Heiych · www.heiych.com.au · outside the top 100k
Nice app
Cortego · www.cortego.nl · outside the top 100k
Works great from the start! And really good support as well ;)
Barcelonamoda.es · unranked store
Best shipping protection app ever. AMAZING SUPPORT!
Evermorre · evermorre.com · outside the top 100k
This app does exactly what I need it to do! The Shopify basic plan does not allow for automatic shipping rates from 3rd party couriers, and I needed to be able to add a shipping insurance option based on order value. This app does exactly that and is customizable according to your store design. Support (I spoke to Wilson) is very helpful, quick and friendly!
Pulchra Hair Extensions · www.pulchrahair.co.za · outside the top 100k
Exceptional!
Vanilla Swim · vanillaswim.com · outside the top 100k
Awesome support, immediate response, very helpfull, and the app is just so easy to install and configure
OzWashroom · ozwashroom.com.au · top 100k store
Truly the best support available, and a really great app I’ve used for all my stores. Good job
DjurPunkten · djpunkten.shop · outside the top 100k
fantastic app, good for your Conversion Rate. The customer service is just 5 star. Thank you so much
SolCalypso · sol-calypso.com · outside the top 100k
just started using it, and so happy so far, Wilson at the support was super reactive with response and solved my questions and edits quicker then wind. widget is very accurate and seems to work without any issues on different devices.
SHIROKAI - WIDEBODY KITS THAT FIT · unranked store
Very easy and effective app. The setup and use is seamless. The customer support is also very responsive and friendly. Amazing app, would recommend
OllieBoo · unranked store
I haven't started using the app but the support and set up help has been great. Look forward to using the app .
Sprayer Warehouse Co · www.sprayerwarehouse.com.au · outside the top 100k
Extremely fast service, helped me with almost everything, changed to this app because the other one just became to expensive. This app does the same as the other. Helped me very well with changing currency.
Roolo · roolo.nl · outside the top 100k
The app and it is support are perfect
Glyde Footwear · glydefootwear.com · outside the top 100k
Wilson was great in customizing the widget according to my wishes!
LOVIE · unranked store
Best support experience ever. One of the most underrated apps available on shopify for FREE!
Kulan Beauty · www.kulanbeauty.com · outside the top 100k
Great Customer Support and Services, works well, i was skeptic first, then it implemented very well with my interface.
OnlyScrews · onlyscrews.in · top 100k store
Very easy and straightforward to setup. Great it's free. Highly recommend.
MyPouch · www.mypouch.cz · outside the top 100k
The best shipping protection app I’ve found so far — plus great service from Wilson!
CyberGearco · www.cybergearco.com · outside the top 100k
Fantastic app, thank you to Wilson for quickly handling my customization request!
Uncracked · eatuncracked.com · outside the top 100k
I highly recommend this app. After a frustrating experience with my previous tools, this one has been a game-changer. Right from the start, I got incredibly fast support from Wilson—he responded to all my questions in under two minutes and handled every custom request I had without any hassle. The app offers a great range of features and customization options that can fit any store setup. Best of all, it's completely free, which makes it even more impressive. In my opinion, this is the best shipping protection app out there. Give it a try—you won’t regret it.
Kenas · unranked store
thank you very much
Switchslim · unranked store
wilson was credibly helpful with setting up the app and making everything work just the way i wanted!
Marc and Maison · marcandmaison.com · outside the top 100k
Wilson is awesome and I had a good experience with the app, he went out of his way to make sure I had all my problems answered.
StickaTune™ Pocket Speaker · unranked store
Its the best app and very easy to use I love it. The customer support is the best especially Mr Wilson .
MyFexa · unranked store
Such a helpful app! I had an issue and their customer service went above and beyond to assist me. Great experience!
Monette et fille · unranked store
I would like to express my strong recommendation for this application. My experience with my previous app, ShipGuard, was fraught with issues, and this replacement has proven to be exceptional. From the outset, I received prompt assistance from Wilson, who addressed my inquiries in under two minutes and seamlessly implemented all the custom modifications I requested. The application boasts a variety of excellent features and customisation options that can be tailored to accommodate any store’s needs. Moreover, it is completely free, which adds to its appeal. I firmly believe this is the finest shipping protection app available on the market. I encourage you to download it and evaluate its merits for yourself; I assure you, you will not be disappointed.
Shoevana · unranked store
Good. Stunnig app. I love it.
WIFIT · wifitlab.com · outside the top 100k
Our previous app for Insurance had a number of major issues which the app developer couldn't resolve (Insureful) so we were on the lookout for a replacement. Luckily we came across this app and it provided us with a fantastic working solution that suits the needs of our store not to mention how helpful and responsive Wilson was in answering any questions promptly. Wouldn't hesitate to recommend using this app for your store :)
Whisky International Online · whiskyinternationalonline.com · top 100k store