ShipMonk | Order Fulfillment
Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.
#1275 of 2,869 in Orders and shipping · Third-party Logistics (3pl)
- Rating
- 4.5 from 98 reviews
- Rating from stores in the top 100k
- 4.4
- On Shopify since
- 2017
- Pricing
- Free plan available
- Seen on
- 56+ stores
What merchants say
Read all 148 with sourcesEvery review carries the store that wrote it and how big that store is, and 29 of them are complaints you can read in full.
- 5★2026-01-29
We worked with ShipMonk years ago and later decided to switch providers in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before. We haven’t looked back since returning, and Anthony Presutti has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else. We hope you like us, because you’re stuck with us!
S-FORCE™ · top 100k store
- 5★2025-10-27
Totally Happy with Shipmonk and its services. I particularly want to express our gratitude to happiness engineer 'Austin Yocum 'for diligently following up on given task and for all the excellent assistance provided throughout given process.
Ayushakti USA · outside the top 100k
- 5★2025-06-21
We used another 3PL that had confusing pricing - with Shipmonk they are upfront and easy to understand. After a six month trial, we just added another brand to their platform !!
The Dirt - Super Natural Personal Care · unranked store
- 5★2025-05-19
Dear Tegra, Drew, and Daisi, I wanted to express my sincere gratitude for your assistance with our company's order. Adding the additional information to the shipping label required prompt action due to the order's status, and I truly appreciate your swift responses. I was very relieved to hear the information was added before the shipping label was finalized. Because of your quick and efficient work, this will allow for the package to be delivered as smoothly as possible. Thank you again for your excellent service.
Venum · top 10k store
- 5★2025-04-30
Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!
frenchpharmacy.com · top 10k store
- 5★2025-03-12
I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business. In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service. I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.
The Facial Cupping Expert · top 100k store
Link to this reviewVerify at sourcethefacialcuppingexpert.com
- 5★2025-02-13
I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.
House of Leon · top 10k store
- 3★2025-02-10
We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations. * International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach. * Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions. * Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust. * Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose. * Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses. * Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers. Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.
Larsson & Jennings | Official Store · top 100k store
- 5★2025-02-07
Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners
Brick LLC · top 10k store
- 1★2025-01-28
I had a disappointing experience, The quality of service was not up to expectations, and the handling of my inventory was poor. Following the instructions of one of the agents, I sent my products properly packed for protection. However, upon receiving the merchandise, the items were delivered incorrectly, one by one in envelopes, instead of being kept in the condition they were sent in. This not only increased my storage costs but also caused damage to several garments and led to additional expenses for unpacking and organizing.
Eloisa International · outside the top 100k
Read all 148 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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