ShipMonk | Order Fulfillment · Orders and shipping
Every review we hold for ShipMonk | Order Fulfillment, quoted in full, with the store that wrote it.
Bigger stores rate ShipMonk | Order Fulfillment at least as well as the crowd does. The store behind each review is the part the App Store never shows.
148 reviews pulled · 1 carry a rating and no text · 147 long enough to quote · 2018-01-23 to 2026-01-29
Every review we hold, newest first
We worked with ShipMonk years ago and later decided to switch providers in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before. We haven’t looked back since returning, and Anthony Presutti has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else. We hope you like us, because you’re stuck with us!
S-FORCE™ · s-force.com · top 100k store
Totally Happy with Shipmonk and its services. I particularly want to express our gratitude to happiness engineer 'Austin Yocum 'for diligently following up on given task and for all the excellent assistance provided throughout given process.
Ayushakti USA · ayushaktiusa.com · outside the top 100k
We used another 3PL that had confusing pricing - with Shipmonk they are upfront and easy to understand. After a six month trial, we just added another brand to their platform !!
The Dirt - Super Natural Personal Care · unranked store
Dear Tegra, Drew, and Daisi, I wanted to express my sincere gratitude for your assistance with our company's order. Adding the additional information to the shipping label required prompt action due to the order's status, and I truly appreciate your swift responses. I was very relieved to hear the information was added before the shipping label was finalized. Because of your quick and efficient work, this will allow for the package to be delivered as smoothly as possible. Thank you again for your excellent service.
Venum · www.venum.com · top 10k store
Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!
frenchpharmacy.com · frenchpharmacy.com · top 10k store
I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business. In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service. I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.
The Facial Cupping Expert · thefacialcuppingexpert.com · top 100k store
I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.
House of Leon · houseofleon.com · top 10k store
We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations. * International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach. * Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions. * Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust. * Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose. * Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses. * Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers. Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.
Larsson & Jennings | Official Store · larssonjennings.com · top 100k store
Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners
Brick LLC · getbrick.com · top 10k store
I had a disappointing experience, The quality of service was not up to expectations, and the handling of my inventory was poor. Following the instructions of one of the agents, I sent my products properly packed for protection. However, upon receiving the merchandise, the items were delivered incorrectly, one by one in envelopes, instead of being kept in the condition they were sent in. This not only increased my storage costs but also caused damage to several garments and led to additional expenses for unpacking and organizing.
Eloisa International · eloisastudio.co · outside the top 100k
I've been using Shipmonk for over 5 years now and I've been very happy with their CS team, ( I had the pleasure to work with Moises G.) and it's always accurate, timely, and professional response.
The Edwards Edge · www.theedwardsedge.com · outside the top 100k
Horrible customer service system. Bunch of run around and no key point of contact. Nightmare.and they use shipping companies that don't track so it says label printed and customers are pissed and think we are lying and report us for fraud. So horrible.
KetoneAid + Hard Ketones · ketoneaid.com · outside the top 100k
We have been working with Shipmonk for 3 months, we have some expected startup issues/growing pains and we are trying to become as efficient as possible. We have a wonderful tour and meeting with the Shipmonk team in Pennsylvania and impressed with the operations and guidance they provided.
Abide Shop · unranked store
We've been with a lot of 3PLs, and while Shipmonk is not perfect, our Happiness Engineer (hi Ryan!) is absolutely incredible and makes our jobs so much easier. He is attentive, kind, empathetic and a real problem solver. We would be lost without Ryan!
Unbound · unbound.ie · top 100k store
We’ve been working with ShipMonk for over half a year now and their commitment to customer service and reliability has truly impressed us. During the recent Canada Post strike—an incredibly challenging time for our business—ShipMonk went above and beyond to ensure our operations continued without disruption. They seamlessly transitioned our shipments to FedEx Ground the same day, giving us peace of mind and ensuring our customers weren’t left waiting. The onboarding process with ShipMonk was challenging, but it's understandable, given the breadth of industries they serve. They’ve designed their systems to cater to various needs, and their effort to ensure everything works smoothly is worth it. What stands out most is their accommodating nature and their support for our team. ShipMonk consistently demonstrates a willingness to adapt and go the extra mile, which is rare in logistics. We truly enjoy working with them. If you’re looking for a partner that truly prioritizes your success, ShipMonk is a fantastic choice. Thank you for your incredible service during this busy and challenging season—we genuinely appreciate the difference you’ve made for our business!
Forage Hyperfoods · foragehyperfoods.com · outside the top 100k
I used ShipMonk as my 3PL for a silver jewelry company for almost 2 years... To start with, the onboarding was really frustrating and took WAY longer than the expectation that was set. Then we spent weeks changing the processes because their fulfillment team could not comprehend the proper way to package our simple items in their boxes correctly, despite documents and videos being provided. We stuck with it because we figured it was an "investment" that would pay off once we got it right. So we did stick with it, until I had virtually no other choice than to cancel them and get my inventory back due to the amount of my items that went "missing" while in their possession. My customers would regularly receive empty boxes, even though our in-house team packaged them and sealed them. This caused a lot of issues and multiple poor reviews. AND, when we finally received all of our remaining inventory back, not only was everything extremely dusty, but DOZENS of items were missing from the expected line sheet that they provided. Unfortunately, I think their staff is ruining what could be a great service, because the platform was excellent. But they have crooked staff in the fulfillment department and some lazy/uninterested staff in their customer service department. If left 2 stars because I have to give them credit for their great Shopify integration and really user friendly dashboard and because, once we finally got the process down, the fulfillment was working well. But, until they get rid of their bad apples, prevent the dust from piling up on the products in the warehouse, and hire some customer service reps that actually care, they will continue to get poor feedback.
Proclamation · www.proclamationjewelry.com · outside the top 100k
The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a relationship with them you need to hire them to pick and pack all your goods. They make this experience take a very very very long time and during the process they charge you minimum fees, storage fees and also make other billing errors. If you don't overpay based on their billing errors they stop the work to get your goods out. I've been trying to get my inventory back from them for over 6 months, and they are making it next to impossible. STAY AWAY FROM THIS CROOKED COMPANY!
Partner Program (Canada), Tina Davies Professional · unranked store
We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!
18 East · 18east.co · top 10k store
Very responsive and helpful Customer service, Specially good experience with Anthony!
Dote Wellness · dotewellness.com · outside the top 100k
Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.
AmorSui · amorsui.com · outside the top 100k
Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.
Sniffies HUSH · sniffieshush.com · top 10k store
No problem with the App, but awful, awful customer service. Stay far away. The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough. When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account. If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money. My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it. Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.
Pottery Awesomeness · unranked store
Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.
US TTSWTRS Official Online Shop · unranked store
We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.
Huggalugs · www.huggalugs.com · outside the top 100k
Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!
Somavedic USA · somavedic.com · outside the top 100k
I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.
Kismet Pets · unranked store
They always get back to you in a timely manner and they are very efficient.
Rain Eye Drops Store · tryrain.store · outside the top 100k
Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!
Bloom Healthy Cooking · unranked store
Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.
Conscious Step · consciousstep.com · top 100k store
Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!
Elite Level Status · www.elitelevelstatus.co · outside the top 100k
Thank goodness for Louis Vedosky and his team at ShipMonk! We had a difficult situation pop up and his professionalism and leadership made all the difference with our project! Without him, I think we could have had a very stressful day! Thank you Louie!
Exoceuticals · exoceuticals.com · top 100k store
I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.
Helafit · helafit.com · outside the top 100k
Shipmonk has been a big step up from our previous 3PL partner, and a lot of that has to do with our happiness Engineer, Austin P. His attentiveness and knowledge surrounding Shipmonk software and protocol has been a huge asset. In the rare scenario where he doesn't know the answer to our question, he is quick to find it. Highly recommend working with Austin.
Letterkenny | Shoresy Official Store · www.letterkenny.tv · top 100k store
Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!
ROGUE STUDIO · www.theroguestudio.com · outside the top 100k
Our Happiness Engineer Matthew S. was brilliant assisting us with a recent issue we had. He was quick to respond and was able to answer all our questions, and the process went very smoothly. We are very thankful for his help.
SIRENI BEAUTY · sirenibeauty.com · outside the top 100k
Making the move to partner with a 3PL for our eCommerce site was pretty scary! But Pascalle and the team at Shipmonk have gone over and above in supporting us during the transition. We've been super impressed with their communication and timely responses. We'll definitely be recommending Shipmonk!
Emily The Strange · emilystrange.com · top 100k store
I have been with Shipmonk for 2 years now. We are now working with a WONDERFUL happiness engineer, Ron T. He makes great efforts to understand the nuances of our brand. He is very communicative, polished and professional. It is really impressive to partner with someone like Ron, that also has the energy and knowledge to DRIVE our business. We are grateful for this partnership and to be assigned Ron T.
Alkamind · www.getoffyouracid.com · top 100k store
AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE: i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!! and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to intercept the package as i did not get a chance to approve this and the order i was shipping is not worth more than $250 in its entirety!!! but NO help. this is an update to my previous onboarding experience which was another fail, the app works fine even though it overcharges but the minute you have an issue - they OVERBILL or just abandon you. previous review: Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.
DR WIMA BEAUTY · drwima.shop · outside the top 100k
The ShipMonk team has been great to us! They website is great and user experience is good. Allows us to do alot automatically instead of manually. Bania in particular is amazing
Jambys · www.jambys.com · top 100k store
A much needed 3rd party fulfillment service that makes it possible for me to manage my online business. Very detail oriented, thorough, and supportive.
Primal Health Foods · www.primalhealthfoods.com · outside the top 100k
We had a few challenges to work through, and Josh Callaway helped to resolve them within 48 hours. He has been very effective and communicated well throughout the whole process. 5 stars.
Lupine Lane Co. · unranked store
I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!
Sleek Air · unranked store
Matt was extremely helpful in helping us transfer a handful of skus from one account to another. He was very thorough in his communication and was able to answer all the questions we had.
Broadway Murder Mysteries · www.broadwaymurdermysteries.com · outside the top 100k
Great customer service. We've used them for several companies. Everything is transparent and integrates pretty easily. Any hiccups are responded to promptly.
EatWRX · unranked store
We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.
Norlan · uk.norlanglass.com · top 10k store
Honestly the transition to a 3PL was not easy nor quick. However since we found Shipmonk we felt confident Shipmonk could take us to the next level as far as of fulfillment and storage. Our Happiness Engineer is amazing, she's trustworthy, she assist us with any issues that may arise. I'm happy to say the communication we have developed is hard to find. In the beginning we would meet weekly until we got the hang of things, then monthly to now only if needed. Their SOPs are within regular expectations, nothing crazy or out of this world. I would definitely recommend using their services, I do recommend to do some research and ask as many questions, so there are no unmet expectations or surprises.
Hanifa · hanifa.co · top 10k store
Everything about them is amazing! From my first sales call, to every onboarding call since, Shipmonk has been the most seamless and comforting aspect of my journey in e-commerce. They are kind, helpful, and extremely knowledgeable, and they always put me at ease. I always look forward to calls with Shipmonk reps (Shoutout to Pascalle and Charli) because I know they'll always be able to help me get my stuff sorted out especially when it seems a bit overwhelming. Can't recommend them enough!
mndymorning · unranked store
My onboarding associate, Katie was excellent. She was knowledgeable about all the processes, patient with all my questions, and thoughtfully thought through my questions to provide solutions to my issues.
Dux Glassware · unranked store
Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, David. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one.
Duster Los Angeles · shopduster.com · top 100k store
ShipMonk has been fantastic at providing fast an accurate order fulfillment for our team. We appreciate their customer service department's quick attention to our questions as they arise. We also are happy with their special projects team's help in kitting items and processing SKU transfers. They are fast and efficient. Thank you ShipMonk!
Truvani · shop.truvani.com · outside the top 100k
transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods. initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand. luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand. recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!! matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about. I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid. thanks guys!
Wild Woods · unranked store
My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.
Wolf Project · wolfproject.co · outside the top 100k
The team, answered all my questions kindly and easily. Instructions were clear they were easy to reach, and above all provided me with the best experience in 3PL industry unlike any other. Thank you once again Katie for your professionalism and kindness
Weeday · unranked store
My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable. Avi's in-depth understanding of the Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to translate this knowledge into simple, easy-to-understand terms for our team. As a result, we were able to get up and running on the platform quickly and efficiently.
Mochi Melt · mochimelt.com · outside the top 100k
My experience with Joan was fantastic. Answered all my questions and made the onboarding process smooth and really easy.
Pro Damascus Knives · unranked store
Props to DAVID! he´s been more than awesome, great onboarding process ;) super helpfull even in areas that were not his
Zlamer International · unranked store
I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth. The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers. I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.
ITZIAR Swimwear · itziarswimwear.com · outside the top 100k
Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.
Liberty Health Supplements · unranked store
As a large subscription box business, our 3PL needs can vary greatly and often require a deep level of understanding of the fulfillment process. Fernanda, our Shipmonk support representative, has been invaluable in suiting our business needs. The knowledge and background that she brings to our team makes a night-and-day positive impact on our 3PL experience.
Loot Crate · lootcrate.com · top 10k store
Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.
BruMate · shop.brumate.com · outside the top 100k
I have had absolutely amazing experience with ShipMonks' onboarding team. I am not a technical savvy and it was not easy for me to integrate the Shopify and other online stores. But their team provided outstanding support and help, immediate response. If your assistant will be Mr. Fernando Acuna - you are the luckiest person and you are at trustworthy hands who will lead, help, and support you as long as you need him. Good luck!
Milliana Riche · unranked store
Shipmonk customer service is second to none. With no previous experience in logistics I was a little concerned with how the process may turn out, but their customer service have had prompt answers to any concerns. Wether by email or phone, there is always a kind someone on hand to help! Thank you, Shipmonk
potentfungi · unranked store
Shipmonk has been an amazing partner with us for the past few years. They continue to develop and improve upon both their WMS and on-the ground operations and take our concerns seriously. Highly recommend
Lambs · unranked store
My Etsy small business has been integrated with ShipMonk about three months ago and I have had nothing but a great experience. The onboarding process was complicated but thanks to the Onboarding Associate Katie Foss who is very knowledgeable, patient, and professional it went smoothly as well as shipping and ordering since then. Katie was very helpful with pricing and rates when it came to loading inventory on initial shipments. I integrated my Shopify store just a day ago. The integration team, especially WILLIAM BIELEFELD was very helpful with a very quick response time, careful explanations, and guidance. I would definitely recommend ShipMonk to small businesses. Their platform is reliable and comprehensive. Thank you ShipMonk team!
Platanza JD · platanzajd.com · outside the top 100k
Such a wonderful experience in my onboarding with the team at Shipmonk! They made sure that all my questions were answered and promptly. I recommend them for any e-commerce platform.
Defynecosmetics · unranked store
We've been using Shipmonk for some time now and our rep, Michael has been great! He's proactive in bringing any cost saving opportunities to us and goes above and beyond for our account by making himself available at all times of the day for any questions or concerns. Looking forward to our long-term partnership with Shipmonk!
12th Tribe · www.12thtribe.com · top 100k store
After researching many different 3PL providers, I decided to go with ShipMonk for my order fulfillment. From the beginning, they have always been extremely easy to work with and attentive. Their customer service has been top notch and I am really impressed by their technology platform and how it easily connects with my Shopify Store. Their facilities are great and the robots are very cool to see in person! Highly recommend ShipMonk as your 3PL provider.
Joyasol Shoes · joyasolshoes.com · top 100k store
I've worked with Shipmonk for over 3 years now . We switched over during peak season which could have been a total mess. Integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on. We have dedicated happiness engineer who is assisting us in all aspect and giving best top notch customer experience. we love the services of shipmonk.
Saranghae Means I Love You · lovesaranghae.com · top 100k store
Great customer experience provided by Antonio! He is great! He really understands what has to be done in order ensure everything is working correctly. He takes the extra mile to make sure we are getting the best service.
Bermies Swimwear · unranked store
I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made-up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centers in the US where you have real customer support and boots on the ground.
Foot Cardigan · www.footcardigan.com · top 100k store
Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one. We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait. For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting...... When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email. One thing they know it s to charge your credit card!
Rejucream · unranked store
Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY and it has already been 2 WEEKS! There have been tens of emails back and forth with the customer team, and all they've been replying is "asking me to confirm if it is true!" Unbelievable! I have all clear evidences that my inventory has been delivered successfully, with the name of the person signed, the correct ASN number, the correct SKU (with pictures), and the shipping label. To Kimberly, Darius, Mahogany, and Wen (the person who signed and received the shipments- 34 HUGE CARTONS): Please get this resolved within this week. I'll not remove your names until I get an "actual help", not "asking me to confirm the correct information over 10 times already".
Luxx Store · luxxstore.com · top 100k store
Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.
DRWIMA.SHOP · unranked store
A deceptive, unethical, incompetent and extortionately priced 3PL. TLDR (Too Long Don't Read Summary): Stay far away. They almost took out our small new business. Absolutely NOT a solution for small businesses, ESPECIALLY those with many SKUs. 1. Incompetent: Lost inventory and refused to compensate (their contract DOES state they are not liable for loss or theft!!) 2 Deceptive: Sales sent a shipping rate card but actual shipping costs were 2-3 times the rate card in many cases due to them claiming 'volumetric weight'. They also refused to quote special project charges until AFTER the job is done! The OPPPOSITE to what is stated on their website! 3. Extortionate: All of our SKUs (tshirts) were placed in XL bins instead of bins actually suitable for their size. This meant actual storage fees more than doubled. It also cost us hundreds of dollars in pick fees to close our account and get out. 4. Unethical: Their sales team flat out lied regarding storage fees and shipping fees, even though we stressed we wanted maximum value as a new business in a cutthroat marketplace. Detailed critique: Shipmonk have been by far the absolute worst business to business experience EVER. And we have seen a lot in 40 years. We only lasted 2 months with them and sustained thousands of dollars in losses. Do not be fooled by their glittering website and their plethora of awards. What we are about to say is fully documented by invoices and business email communications. In fairness to Shipmonk, we didnt experience any picking errors and their customer support was well meaning, however the negatives far outweigh these as you will soon find out. The sales team painted a rosy picture of shipmonk regarding value and efficiency, that turned out to be a blatant and complete lie. The first issue was storage. Sales mentioned the different bin sizes $1, $2 , $3 and $4 and that every SKU needs a seperate bin. We had 55 SKUs of flat tshirts, and calculated that they would fit in small, medium and a few large bins costing about $120 a month. We got our first invoice, and was shocked to find that ALL our SKUs were placed in 75 XL $4 bins, costing $300 a month!! When we confronted shipmonk, they said its because all your SKUs are SLOW MOVING, AND SLOW MOVING SKUS go in XL bins by default. Only fast moving SKUs go in small and medium bins. We were also charged for 75 bins instead of 55 bins because the supplier incorrectly packed the shipment, so around 10 bins had only 1 tshirt in each! This was NOT explained clearly by sales, and it is NOT MENTIONED in their contract, and the consequence of their deception is we were faced with storage charges 2.5 times more than budgeted. So we asked for a special project to consolidate our shipment into suitable bins to save cost, and I asked for a quote, but they flat out refused to give one - saying we only bill you after the job is done! To say we were shocked by this unethical and downright inconceivable behaviour is an understatement. Since when in business does a client not have an absolute clue what they will pay until the job is done? And that is in contrary to their website that clearly states 'contact us for any special projects needs so we can provide a quote'. Another issue that we had multiple arguments over were shipping fees. They were NOT what was stated on our rate card. We paid double to triple in fees due to them adding volumetric weight. We repeatedly said we only have flat tshirts, volumetric weight should not be an issue to double or triple the shipping cost, but they refused to budge. A third issue was lost inventory. They lost 7 of our tshirts just in the receiving process and refused to compensate. Granted, their contract clause does state non liability for loss, so be very very careful- there are MANY alternative 3PLs that insure up to $10k or more as a result of loss or theft. Finally, getting out was costly. Sales clearly said that you can 'cancel without penalty', another expertly and deceptively crafted statement. What actually happened was we were faced with picking fees to remove all our 1200 tshirts costing hundreds of dollars. Hundreds of dollars for a 2-3 hour job. That's Shipmonk looking after themselves and their sanctified bottom line, absolutely NOT a collaborative partner at all. In summary, this is an honest and scathing review of a deceptive and unethical 3PL hiding behind a glittery and well-designed website. A perfect example of a catastrophe for small businesses with limited budgets.
Just Tall · justtall.com · top 100k store
On the Inventory distribution side of things, Shipmonk has made it really easy to send inventory and determine its levels. Its' platform if very user friendly as it provides useful metrics such as stockout days and low inventory levels. The happiness engineers are awesome at providing help and clarification on any of our company's requests.
SNOW® Oral Care · www.trysnow.com · top 100k store
We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success!
The Art of the Tweet · theartofthetweet.com · outside the top 100k
The integration was horrific & cost us uncountable amounts of money in damages from an intergration error that occurred right as soon as our selling season started. 6 weeks later no answer. Absolutely do not recommend unless you want to go out of business. Do NOT let them ship your amazon orders EVER.
22below · unranked store
Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!!
Drift Bliss · unranked store
Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover
Vakandi Apparel · vakandiapparel.com · top 100k store
I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing in their warehouses. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Because of Shipmonk's errors, each month I had to message customers to apologize that their orders could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.
YoshiZen · shop.yoshi-zen.com · outside the top 100k
I have been running businesses for 30+ years, and I can say, without a doubt, that no single business I have ever worked with has damaged the reputation of my company more than ShipMonk. Make no mistake, ShipMonk is a sales company, and cares very little for their customers once they have signed you up. I strongly urge you to go back through Shopify’s reviews from 2020 and early 2021. Recently, the reviews are all “miraculously” five-stars, and do not sound authentic….sound a bit more like advertisements than reviews. Who knows, maybe these vendors have had experiences with a ShipMonk from an alternate universe. And i would not buy the "COVID, COVID, COVID, we have addressed those issues" line. A Zebra does not change its stripes. Here are my experiences…judge for yourself and beware before getting in bed with these guys. Also check out their reviews on Google. All of my experiences outlined below are well-documented, and if you check out other reviews, you will see similarly bad experiences, though maybe not in as much detail! ShipMonk’s systems are poorly designed, their internal communications are terrible, their email system is very inefficient and frustrating to use, and their customer service is atrocious, both in terms of response time, getting accurate information and maybe most importantly, attitude. It is extremely slow…be prepared to wait sometimes days for a response, which is often unhelpful or inaccurate, and then wait again for their response to your response, etc., etc. Many of their customer service reps are poorly trained, often not knowing answers to basic questions or, worse, delivering incorrect information, and it is almost as if they have been trained to take any opportunity to blame the customer for any issues that arise. All of this adds up to a terrible customer experience, a lot of frustration and stress, and often requires hours each week to sort out their mess, all the while fielding phone calls from unhappy customers due to shipping errors and delayed shipments. A fulfillment center should be taking fulfillment issues off your desk, so you can focus on your business. With ShipMonk, hours a week are spent double checking their work or trying to get them to do what they are supposed to do on time and without being asked. I was with ShipMonk for about a year and a half. They initially flat out misrepresented their capabilities to me. I see from WAMA Underwear’s review, that ShipMonk is still habitually misrepresenting their services in order to sign up new clients. Like WAMA’s, their misrepresentation to us was not discovered, of course, until all of our inventory had arrived at their warehouse. They made very little effort, or displayed any urgency, to rectify the situation, and made no offer to reduce their cost of service, which went up substantially due to their misrepresentation of what they could and could not do, and at what price. All the while, their auto-payment systems keeps pulling funds from your account, while getting any kind of solution drags on and on. I gave them multiple opportunities, and tried to work with them, to make things right, but they were clearly not interested and could not be bothered. It seems their sole focus is signing up new clients, and not providing good service with a good attitude to the clients they have signed up. They have almost an adversarial relationship with their customers, as if you are just a necessary evil to generate revenue and grow. We make and sell an exercise systems. ShipMonk sent our customers, among other things, a dress, a purse, a sweatshirt and tap shoes…yes, tap shoes. They always send you a form apology email, letting you know how they are working to see that this does not happen again…until it happens again. Mispicks, missing items and wrong sizes were also a common problem. Their time estimates for special projects are not to be taken seriously. They almost never meet their own estimate, and instead, deliver excuse after excuse. You cannot rely on their status updates to communicate with your customers, because you have no idea if they will do what they said they will do when they said they will do it, leading to upset customers who rightfully blame you. The costs they charged us for special projects were grossly over-charged, and only after I discovered them and brought it to their attention, did they acknowledge as much. To this day, it is not clear to me whether we were ever refunded the overcharges, and we spent months, yes months, just trying to establish a fair charge for the work (we decided to leave before that was resolved). They provide very little transparency in regards to their costs and pricing…you have to dig into their reporting for the information. Though they have many shipping options, they are rarely the most cost effective. Since leaving, we have found significantly cheaper and more cost-effective rates, faster shipping and improved reliability. The attractive shipping options they quote are before carrier surcharges, which can be as much as 50-80% of the shipping cost itself. They partnered with several carriers during our time with them, who were flat out incompetent, lost packages, did not provide adequate tracking, etc. And ShipMonk will not allow you to follow up on your own to get tracking updates from carriers directly, so you must suffer through waiting for ShipMonk to follow up, which takes up valuable time and rarely delivers any actionable information. ShipMonk does not seem to understand, or more likely does not really care, that they are representing you, their customer, in the marketplace. When they screw up, or take days to get back to you, or ship tap shoes to your customers, the customer does not blame ShipMonk…they only know that you screwed up their order. Such is life with ShipMonk. I hope you find this information valuable. I thought it was important to share my experience in detail with you, to expose what I believe to be a very poorly run and untrustworthy company in the fulfillment space. There are plenty of fulfillment companies in the marketplace, and if you do your homework, you can likely find ones who pride themselves on customer service, and doing their job competently as an integral part of your business. And if something does go wrong, will give it and you the attention you deserve. In our experience, ShipMonk is not one of those companies. They are a sales company trying to grow as fast as they can, and you, as their customer, are of little consequence.
Wearbands · wearbands.com · outside the top 100k
ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!
Dang Foods · dangfoods.com · top 100k store
Love the customer service and the amount of support I received during my onboarding process! I'm anxiety-prone especially when it comes to getting started with something new and ShipMonk has been a great help...plus good vibes all around! The software is easy to use as well and has everything I need.
Fables Den Shop · unranked store
Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. We sell underwear and they literally had measured some of our underwear products with a 7 inch height. Actual height is about 0.3". Shipmonk also weighed our products incorrectly adding a 1 pound 8 ounces weight for an underwear. Actual weight is 0.2 lbs. These measurements and weights were mistakes after our complaints getting their manager, Kerry, involved and re-measuring everything. How can they be so off? How can they be so negligent!? After 3 months of consistent issues after issues we just couldn't continue with them. 3 months of time lost. Thousands of dollars lost with Shipmonk even though all the issues were clearly theirs. They do not own up to their own mistakes. We ended up having to pay for their negligence. Highly Not Recommended! Stay Far Away! Find Another Fulfillment Center!
WAMA Underwear · wamaunderwear.com · top 10k store
This was the first 3PL we have partnered with. We initially chose to work with ShipMonk because of their experience and infrastructure with Shopify and their ability to deal with mass quantities of orders. Their onboarding process was simple and a straightforward plug-in through the app store. The App interface is very well made and has some great resources for training purposes. We worked with Kerry who has gone above and beyond in communication and transparency. Their whole team of Happiness Engineers is a major highlight of our experience. On the ground their operations exceeded our expectations. We had 5 figures in order quantity, and they maintained an error margin of around .01%. All orders were fulfilled within 2-5 days keeping our customers extremely happy. Some minor things that we would like to see improved on: Accurate up-to-date inventory counts after fulfilled orders. A more straightforward "assisted" claim process for orders with errors. Even more visibility into the receiving process. Quicker updates to billing cycle and pricing changes. Overall, we would recommend to any company who is looking for custom fulfillment specialists. Just be clear to set expectations early, and ShipMonk will deliver.
A Ma Maniere · www.a-ma-maniere.com · top 10k store
We love using ShipMonk their customer service is the best and with dedicated "happiness engineers" there are real people that can help solve fullfillment issues. They are an extention of our customer service and we appreciate their quick response times and attention to detail.
HAY! Straws · www.haystraws.com · top 100k store
We moved to Shipmonk due the increase in volume that we were doing along with the analytics they have to offer. The communication has been well with Michaela, Kerry, and Carmen and they are always happy to help. There is a lot of self education with the software but it is typically user friendly. They were able to get 7000 orders our in 2 days for us. The only charge that is difficult to track is the additional surcharges, residential delivery fee, and fuel surcharges. These sometimes add up but they are always happy to talk it through. Very pleased thus far!
Frost Buddy · frostbuddy.com · top 10k store
I absolutely love ShipMonk! Their seamless integration with the Shopify cart is what led me to them. From my first call to ask questions about the service, to the onboarding process these guys made me feel like I had a team working with me to get my product up on the market. My Fulfillment Consultant Brandon was there every step of the way to answer my questions even the stupid ones. Not once was I pushed off to an FAQ or a link to go find the answers on my own. ShipMonk is not just a fulfillment house; they are an addition to your business team. So if you're on the fence and searching through reviews to make sure you're making the right decision like I was, trust these are the guys you've been looking for.
Dirty Boi Club · unranked store
Shipmonk is so helpful, quick, and efficient! Their customer service is some of the best we have ever dealt with and they really are sure to treat your business as a partnership. 10/10 would recommend Shipmonk!
The Curiosity Box · www.curiositybox.com · top 100k store
We love doing business with Shipmonk! Their customer service is extremely helpful and friendly. We love how efficient and streamlined their system is.
Ingredients® Wellness · ingredientswellness.com · top 100k store
The best 3pl for Shopify brands. ShipMonk has it all -- easy integration with Shopify, a robust feature set, an amazing support team, and warehouses that can get 99%+ of orders out the door same or next business day, even during spikes in demand. They also have the flexibility to offer custom services like kitting. Since they own and operate their own warehouses, your support representative can walk onto the warehouse floor anytime to take pictures or assess product quality. They're as close as you'll get to physically owning and operating your own warehouses.
Mint & Lily · mintandlily.com · top 10k store
We have been using Shipmonk on our new website (a few months now) with great results. The customer service is outstanding, especially for people who don't have too much experience dealing with 3rd party fulfillers. Their platform is a bit complex, but there are plenty of resources that explain everything and the support team is always helpful in smoothing out any issues quickly and patiently explaining how to properly use the tool over the phone or email. I also really like the reporting (both for orders/fulfillment as well as costs to us) and simple pricing model, which has been exactly in line with what they showed me during the sales pitch. Couldn't be happier thus far!
Return of the Living Dead · returnofthelivingdead.com · top 100k store
ShipMonk has an extremely easy integration system that allowed for quick and seamless inventory and shipping integration. They have been extremely responsive when contacting them, I am very pleased with the app and services provided.
JUJUFIT - Luxury Waist Trainers for Women · unranked store
An amazing user friendly platform! The service is excellent and I can always trust Shipmonk to get the job done.
Ekster® · www.ekster.com · top 10k store
We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly.
Sunday Citizen · sundaycitizen.co · top 10k store
Realm <3's Shipmonk so much!! Our previous fulfillment partner was a nightmare — orders misplaced, inventory lost and hidden fees. Shipmonk is honest, efficient, reliable and super easy to use!! Happy customers for several years and more to come as we grow.
Realm · realmfoods.com · outside the top 100k
Love Shipmonk! Fulfilling orders is seamless; my customers are super satisfied, and the interface is a breeze. I can see my entire shipping ecosystem at once. :)
NoNetz · unranked store
ShipMonk really made our whole 3PL and inventory management system seamless. Before we were using a local distributor which overcharged us and consistently brought slow shipping times. After switching to ShipMonk we loved their platform which was easy to use and customer service was stellar. Would highly recommend them for your 3PL needs!
Nuoptimal · unranked store
Love Shipmonk! Previously it was a nightmare doing fulfillment in-house. Shipmonk made it possible to scale our sales effortlessly.
Alter Ego · alter-ego-3.myshopify.com · top 100k store
Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk! This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue. The thing I LEAST LIKE about this software is that I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own. Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.
Embrace Pangaea · unranked store
Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go!
Fanjoy · fanjoy.co · top 100k store
Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.
The Angel Watch Company · angelwatchco.com · top 100k store
The technology/software is top notch. I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation and efficiency. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10.
Even · www.tryeven.co · outside the top 100k
I would highly recommend not using ShipMonk. I'm providing 2 stars because their UI is great, and the sync with Shopify is helpful so that we in theory don't have to update our inventory on a consistent basis (which in reality is not the case). If you have under 100 SKU's they may be a fit, we've been using them for a few years and everything was fine until we really starting scaling our inventory levels and SKU count. Then came receiving issues, lost inventory (and by default overselling to our customers and having to cancel orders), and sending the wrong product to our customers - as in not even inventory sold from our store (we sell dog merch, our customers have received human supplements, perfume, etc). I had to track down and reach out to the other stores separately to make sure they were aware their product (sometimes worth $100+) was being sent out to the wrong customers so they could also file claims. The lost inventory has been the biggest headache for us. When I say lost inventory I mean hundreds of units (some SKU's have a >6% shrink which ShipMonk claims is normal) that have gone missing within a few months, and no reimbursement with often what I would consider odd rational - they couldn't store everything in a single bin, therefore it's not their fault. Money drain! I will say different from other ShipMonk reviews I have mostly had good experiences with their CX team, and I think the bigger issue is that there are larger wide scale systemic issues with ShipMonk and the CX team is either not equipped to handle or they truly have no idea what happened and that's that. My negative experiences have been when agents will resolve a ticket when the issue is not fixed, so I've had to reopen tickets just to make sure they actually respond. Overall - I would keep shopping, not worth it.
Rover Store · www.rover-store.com · outside the top 100k
What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.
Blender Buddy · unranked store
I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product and I have to pay for their team to look for it. They charge extreme amounts for a service that is hardly fulfilled. "Over promise, Under deliver" is how I would rate Shipmonk. They do a great job at selling you on their services and once you move all your inventory and really invest in them, they start treating you like you're worth nothing to them. I currently have orders backed up for 7 days when their expected shipping timeframe is 3 days or less. No apologies just excuses. "It's a busy time of year." they say. I never take the time to write reviews but I felt this was absolutely necessary. I hope you consider ALL OTHER options before partnering with Shipmonk. Please feel free to call me directly if you'd like a more personal review of this company. 954-707-0665
PearthBlankets · unranked store
I would summarise the issues with this shipment provider, all based on our work with them for almost 10 months. 1) You will never see transparent pricing, they display only shipment and handling fees to you, the rest is being charged on the background. So your actual bill is never known, until u dig into this. 2) Loosing packages all the time, in our case is $300 worth of parcel. When they do this here is the scenario: - If insured, claim will be reviewed for months, till now we still wasn't reimbursed for any; - If not insured, NEVER takes responsibility, saying "not our fault, but logistics provider, so we won't do anything". While this is them who is service provider for us, legally we ask them, they ask logistics company, bc if we message to lets say DHL, their response will be "u r not our client". The normal practice is when your shipment is not insured, at least shipping cost is supposed to be refunded as service you paid for wasn't delivered, but not with these guys; 3) If they made a mistake on inventory side, they will ask you for $40/hour so some person in warehouse could fix it. So you should pay for mistakes they make; 4) Customer support, unresponsive and incompetent. If certain cases are addressed in time, they still can be resolved, but not with these guys. What shipmonk support does is basically trying just to reply anything or blaming anyone else instead of addressing the issue, probably for their internal records. Connecting to the shipmonk will bring you only headache. I was really surprised how such a low quality service can be provided by a US company.
NEEBO® - Child Well-Being Monitor · unranked store
Shipmonk is a true fulfillment partner. We have the assurance that the most important part of our business (deliveries) is going smoothly. It's plug and play once you're in their system! We focus on sales, and our partner Shipmonk takes care of the rest!
Sea Moss by Nutra Remedies · enjoyseamoss.com · outside the top 100k
What fulfillment company locks you into a contract and charges you to get your goods back if you're not pleased with their service!? Horrible experience, the charged us almost 3x more than our current fulfillment provider. The system in which inventory is imported is confusing at best. My gut feeling is the measurements are off so they can charge more for storage. we were paying more than 2x what we pay now for storage. Over $5,000 worth of our shipmonk inventory ended up on ebay months after we bit the bullet and moved all inventory to another fulfillment. Yes Our Items Were STOLEN after They charged us thousands of dollars to pick up our inventory! WTF If you're reading this don't make the same mistake we did!
Anvanda · anvanda.com · outside the top 100k
Great company. They do a great job providing logistic services and are not very expensive. Highly recommend.
Tapestry Girls · tapestrygirls.com · top 100k store
By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause i've done business based on their empty promises. Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take so long! They are not fast and very unreliable. Customer receives wrong items & colors; damaged items and others. Lastly, shipping fees are very costly, not worth with what you paid for in their bad service.
Sweet Vibes · unranked store
I'm honestly amazed about how smooth and easy the experience of working with ShipMonk has been so far. They ship everything in a timely manner, most of the time only hours after the orders are placed. The logistics used are great, and orders are being delivered super fast. Their support team is great, from the first person I talked to when I was doing some quotes, to everyone in the onboarding team and happiness engineers. They are super helpful and polite! The onboarding experience is well made to ensure they only ship the right pending orders on Shopify (not all 3PL companies worry about that, and it's critical to avoid errors when switching from another company or another fulfillment model). Dashboard looks clean and very well built. Fulfillment is not an easy task, but they made it easy to understand and find what you are looking for very fast. The algorithm can help a lot with inventory forecasting. Honestly, I have only good things to say. I'm a customer for less than a month, but so far, they were perfect. I don't usually write long reviews, but they deserved this. Keep it up, and congrats on the high-quality job. You awesome people at ShipMonk really make a difference and a big positive impact on a business. Thank you so much!
Sheltercase · thesheltercase.com · outside the top 100k
It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work
Babe Cosmetics · unranked store
Shipmonk is amazing! I love working with them, they are always helpful. Orders are almost out the next day. I love their inventory tools. I switched over from a different fufillment service, and have had a MUCH better experience.
Archer and Olive · www.archerandolive.com · top 10k store
The app works behind the scenes and integrates seamlessly with our store. Nothing negative to say about it at all.
Xena Workwear · xenaworkwear.com · top 10k store
This app worked flawlessly! Seamless integration with Shipmonk. I've honestly had zero issues with orders processing automatically. It takes the entire order fulfillment process off your plate.
HalfDay · unranked store
Heed these warnings... if you like to stay in business. We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest example being charging $55 when the quote was $26. If I re-do the same order I am still shown $26. Its essentially fraud. Also their minimum fees is a ridiculous concept. This is what I got from their support "when storage exceeds $250.00 your minimum increases to the storage cost". They already charge a premium on storage and they you end up paying 2X that because invariably your storage fees will cross usd 250 (unless you are shipping really small items with limited number of SKUs) and then that would become your new minimum, essentially doubling your storage fees. While they claim this crucial clause was always there on their website (we don't remember reading it) their sales agent never bothered to mention it during the initial meeting we had and it is not in our contract. Also it is nearly impossible to know what you are paying for when it comes to storage "their system" essentially decides and there is very little visibility as to why you are paying of X number of pallets or Y number of bins. Also you would be paying for a whole pallet (X2 because of the minimums) even if you have 1 unit left on it and to make it worse you don't know so you can't do anything about it. It is very hard to change a warehouse once you are stuck with one so do your research before you make the mistake we did. Find someone else unless you love throwing away money. Companies like Shipmonk should go out of business so companies that do care about their customers can do well. Echo in the line from a different review because we had to deal with the exact issue, thousands of dollars worth of lost inventory after they signed for it: "Some examples: They lose inventory upon receiving, because they don't check what they sign for when product is delivered to them vs. what they actually receive and enter into the system. So when shipments show as delivered but the inventory is missing from the warehouse, their excuse is that they receive too many shipments to possibly try to check what was actually received. They have literally, on multiple occasions, lost thousands of dollars of inventory, and even when escalated to the CEO, refuse to accept ownership of this or do anything about it. And because they signed the delivery slip, you can no longer claim for a lost package from the shipper." One more thing.. do not trust the review posted on capterra .com. Capterra is a paid service and they will only post reviews they like, this review never showed up there even though it was posted there over 3 months ago, didn't even get an acknowledgement.
Taskin · unranked store
If you love having angry and confused customers or if you love refunding and canceling orders, shipmonk is the perfect choice for you. Shipmonk is only interested in getting your money. They can take up to ten days to dispatch a parcel, there is zero accountability or apologies for staff. If you ask why a parcel hasn't shipped, they will mark it as shipped to get you off their back, but the item's tracking information won't work because the item hasn't been sent.
Oliver Coen · unranked store
SHITTY APP AND SHITTY PROVIDER! STAY AWAY FROM BY ALL MEANS! I have used ShipMonk for a few months. From the first moment, I had a horrible experience. When something is horrible from the beginning, it is horrible throughout all of the time. Communication is HORRIBLE. They kept making on-going MISTAKES all the time. They were giving me FALSE pricing. When I wanted to stop my relationship with ShipMonk, it was A PAIN IN THE ASS to leave them. All in all, being an eCommerce entrepreneur for 15 years, ShipMonk has been absolutely by all means THE WORST SUPPLIER I have ever used. S-T-A-Y A-W-A-Y FROM! THERE ARE TOO MANY BETTER OPTIONS OUT THERE!
UpSpirit · unranked store
Incredible experience working with Shipmonk. I have worked with a few 3PLs for my business and this has been the smoothest operation I have encountered. They receive product well, notify when in stock, the dashboard is very communicative and connects well with my store. Overall, I would recommend them to all of my fellow eComm businesses.
Finesse · finessementality.com · outside the top 100k
Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!
BEECOSMETICS · unranked store
ShipMonk is excellent for sending packages to customers across the world. Their application allows you to directly route all shipments as they come in so you don't need to think about anything. It's a very simple and efficient fulfillment method that will save you time and money.
Juve Naturals · juve-naturals.com · outside the top 100k
I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for. Cheers, Toulaish, CEO, Sleep-Bliss
Sleep-Bliss · unranked store
It was easy to setup, great customer service! We used Shipmonk Integration with Shopify has been seamless. I definitely recommend.
Futsolo Experience · unranked store
Shipmonk is terrible at what a 3PL should be great at: communication with its customers, shipping time, shipping accuracy, and warehousing. They've shipped another company's products to our customers, multiple times.
Hugh & Crye · www.hughandcrye.com · top 100k store
App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out
Munch Addict · munchaddict.com · top 100k store
I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage and fulfillment needs.
Fuego Shoes · unranked store
Shipmonk has been an incredible service for our business. Not having to manage shipping has been a really important part to our company's expansion and we couldn't have done it without the team at Shipmonk. Their customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business.
VERIDATTA · unranked store
Shipmonk is a great order fulfillment center for eCommerce especially for young startup companies.. Quick Customer service and great online application/platform are among their main benefits. We have integrated ours with Shopify store. Two locations in CA and FL can help you optimize shipping costs. We can highly recommend it
SexyFloaties · unranked store
Great for all startups! The setup process is super easy, and allowed my subscription business to delegate fulfillment even though we were small.
Paw Pouch · unranked store
Shipmonk is crushing. They lost our inventory, they shipped bad product, shipped empty boxes. Incorrect SKUs. Miss assigned. They overcharged us. And they take 3 weeks to get any project done. Save yourself the money and go with any other 3pl. We had 10s of negative reviews and slowed down our iventory ordering by 3 months because of this.
Blush and Bar · unranked store
The app integration was fast and easy. We hired Shipmonk to fulfill orders for our startup business on Shopify. We were assigned a designated Happiness Engineer (HE) who walked us through an onboarding session to get our team familiarized with the system. Our fulfillment and shipping required custom packing specifications depending on the platform/store orders were processed from and the team was able to work with us on this. When our HE was not available, it was easy to reach out to Shipmonk for assistance by submitting a ticket online in which we would receive a response within 24 hours. The only drawback that we experience is the communication between pacific and eastern time. Although our company is based in California, we preferred the Florida warehouse to complete our order fulfillment. Overall, we are satisfied with Shipmonk’s services and team of professionals.
Blooms Privé · unranked store
Excellent service! The onboarding process was entirely done by them within 24 hours and everything was easily set up. Integrates very well with shopify and automatically manages and fulfills orders and inventory. Good shipping rates and fast delivery times. Impeccable customer service, responds and resolves issues as fast as they can. Overall great experience!
Athdi · unranked store
We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. All in all, very satisfied with their service and the timely delivery of the orders to my customers.
Helping Animals At Risk · www.helpinganimalsatrisk.com · outside the top 100k
Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and packages that were missing necessary documents. Numerous emails and calls to them communicating instructions and identifying concerns and issues but they still made repeated mistakes. Repeatedly provided us with inaccurate info regarding shipments and status. Due to inaccurate inventory numbers, we repeatedly asked them to provide us with an inventory report but took them weeks to provide.
Jala · www.jalaclothing.com · outside the top 100k
Awesome service for your fulfillment needs! Never experienced such a great customer service experience. What I like most is the customer service which is extremely professional. Also, I liked the software which is extremely user-friendly. Highly recommended!
Le Mirch Kitchen · unranked store
One of the excellent options for fulfillment. They really friendly and helpful. Service and delivery are top notch. Go for it.
Bijouxsurprise · unranked store
Incredible fulfillment platform, definitely the best one I've used so far! The look and feel of the app's dashboard is very modern and easy to use. My favourite part of ShipMonk is that they don't have minimum monthly order quotas like every other fulfillment platform does, so they really help you hit the ground running right from the start :)
Zensense · unranked store
One of the best things about Shipmonk is their willingness to work with a small business. If I ever needed help with how to use their platform or a question about an order, their customer support is very prompt and they get back to you very fast. Using a fulfillment center is a little scary, but Shipmonk has shipped all my orders quickly and has made the transition a lot less scary!
Icysolesshop · unranked store
Overall, my experience with ShipMonk has been fantastic. I was previously using ShipBob, but they had huge problems with inventory shrinkage and didn't seem to care about my business, and I was glad to find an alternative 3PL at a competitive price point. On virtually all fronts, ShipMonk has met or exceeded my expectations, and if or when they haven't, they've made a sincere effort to reconcile it. Easy recommendation!
Acehackware · unranked store
I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day
Today Is Art Day · unranked store
Love shipmonk integrations, it makes it super easy to manage my business.
Whyandwhale · unranked store
We love Shipmonk! Great support and helps our business tremendously.
Smartbedding · unranked store
Worked with 2 other fulfillment centres before switching over to ShipMonk. Couldn't be any happier, they're AWESOME. The level of service FAR exceeds any other fulfillment company I've worked with...and at a significantly lower price.
Tigfit Bands · unranked store
We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.
Teething Egg · unranked store
Shipmonk provides great service. They ship same or next day, their carrier rates are the lowest. We worked with multiple other companies before and Shipmonk seems to be the best
Zinvo · unranked store
Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!
Getbetterback · unranked store