Shiprocket: eCommerce Shipping

Every review carries the store that wrote it and how big that store is, and 137 of them are complaints you can read in full.

• 1★2026-08-14

  Worst customer service // Worst pick up service // Cant be trusted anymore

  KidsBoon · outside the top 100k

  Link to this reviewVerify at sourcekidsboonstore.com

• 5★2026-08-13

  very good services provide thanks

  its7mart · outside the top 100k

  Link to this reviewVerify at sourceits7mart.in

• 4★2026-08-03

  Update (Resolved): I wanted to update my review because it's only fair to share the complete experience. After I posted this review, the Shiprocket Social Media Team reached out to me and took my concerns seriously. They stayed in touch throughout the process and ensured that my issue was followed up properly until it was resolved. A special thanks to Dev from the Social Media Team for his consistent support and communication. He made sure my concerns weren't ignored and kept me updated until everything was sorted out. I'm happy to say that my issue has now been resolved, and I appreciate the effort the team put into addressing it. While my initial experience was genuinely frustrating, I also believe good customer service deserves recognition when a company takes responsibility and works to fix the problem. Thank you, Dev, and the Shiprocket Social Media Team, for your support. Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around 20 international shipments, and it turned into a complete disaster. Most of the parcels were stuck in India for over 25 days before they even left the country. Not customs abroad. Not the destination country. India itself. Whenever I asked for an update, I got the same copy-paste response: "We're working on it." No timeline. No accountability. No real explanation. Just excuses. They assign an account manager as if you'll receive dedicated support, but that's just for show. Once things start going wrong, you're on your own. My account manager kept giving excuses and eventually stopped answering my calls altogether. The worst part is that your customers don't know Shiprocket—they know your brand.Every delay, every complaint, every refund request comes back to you. While I was busy apologizing to my customers and trying to save my reputation, Shiprocket acted as if nothing had happened. Their support system is another nightmare. There is no proper way to speak with someone who can actually solve a problem. You're forced to use an incredibly slow chatbot that is almost useless. I raised multiple support tickets, only to find them closed without any meaningful action or resolution. If you're a serious business owner, don't look at their marketing—look at their service when things go wrong. That's when you realize how unreliable they really are. There are plenty of better shipping partners available. Even if another company costs a little more, it's still cheaper than losing your customers' trust. Shiprocket didn't just delay my shipments -they cost me customer confidence, time, money, and peace of mind. I would never trust my business with them again, and I strongly recommend that you don't either.

  Zoshak · outside the top 100k

  Link to this reviewVerify at sourcezoshak.com

• 5★2026-07-27

  The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

  XtraSleek · outside the top 100k

  Link to this reviewVerify at sourcewww.xtrasleek.com

• 1★2026-07-21

  My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

  Theoroori · outside the top 100k

  Link to this reviewVerify at sourcetheoroori.store

• 1★2026-07-16

  I hate this app. I purchased the Business Plan on July 16, 2026, but unfortunately, it has not been helpful. The charges are very high, and there is a significant difference between the advertised rate card and the actual prices I was charged. I expected better pricing and additional benefits with the Business Plan, but I haven't received any meaningful support or reduced shipping rates. Overall, I am disappointed with the value of this plan and do not feel it justifies its cost. ******************************************** Updating my review to 3.8 stars. Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication. For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns are resolved, I’ll be happy to update my rating further. ************** The app's customer support is good and responsive. However, the shipping charges are extremely high. They are taking both forward and reverse shipping charges on all shipments. We have delivered approximately 18 orders, and Shiprocket has charged both forward and return shipping charges on every shipment. Additionally, there is a very wrong discrepancy policy with Shiprocket and its courier partners. They are charging around ₹200 for shipping as well as ₹359 for discrepancy charges. Our product selling price was only ₹599, but Shiprocket took nearly ₹560 in total charges. Another major issue is that 2 of our products were lost by Shiprocket/courier partners during transit. For the lost products, they refunded only around 40% of the selling price, and that too was credited to the Shiprocket wallet instead of our bank account. We cannot properly use or withdraw the wallet balance because discrepancy charges continuously make the wallet balance negative. Whenever any refund or compensation amount is credited, it gets adjusted against the negative balance instead of being paid to us. They recover the negative amount first and then credit the remaining balance. Overall, there are too many charges, unfair discrepancy penalties, poor compensation for lost shipments, and non-transparent wallet settlement practices. Based on our experience, we do not recommend this app. Sellers should carefully review all shipping charges, discrepancy policies, and compensation terms before using this platform.

  LORA HALLE · outside the top 100k

  Link to this reviewVerify at sourcelorahalle.com

• 1★2026-07-08

  The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

  Gigi Energy · outside the top 100k

  Link to this reviewVerify at sourcegigienergy.com

• 1★2026-06-22

  completely fraud services please monitor your account properly or they bills you in lacs of rupees no proper customer support I was suffering with one issue. very rude response. they will waste your time they abuse with bad words such a unproffesional app I have ever seen

  My Store · unranked store

  Link to this reviewVerify at source

• 1★2026-06-22

  Shiprocket's shipping rates are too high. Surface shipping options are not available. The ticket was closed without a resolution.

  Masakali.com · unranked store

  Link to this reviewVerify at source

• 1★2026-06-09

  my shiprocket account is desable , kindly help me to make it live againe

  ShoppingMood · outside the top 100k

  Link to this reviewVerify at sourceshoppingmood.in

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