ShipStation Orders & Inventory · Orders and shipping
What merchants say
Every review we hold for ShipStation Orders & Inventory, quoted in full, with the store that wrote it.
Bigger stores rate ShipStation Orders & Inventory at least as well as the crowd does. The store behind each review is the part the App Store never shows.
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- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
600 reviews pulled · 27 carry a rating and no text · 563 long enough to quote · 2020-09-02 to 2026-08-22
- 2★2026-08-22
Eigentlich eine tolle App, die gut aufgebaut ist und flüssig läuft. sie lässt sich gut anpassen. Allerdings wird der internationale Versand aus Deutschland mit DHL nicht unterstützt. Und das wichtigste: Wir hatten einen schweren Fehler, der zum kompletten Stop unseres Accounts geführt hätte und der Kundenserivce hat trotz Kontakt per Mail, Chat und Formular über einen Moant nicht reagiert. Überlegt es auch genau, ob ihr euren kompletten Versand an ein Unternehmen ohne Kundenservice abgeben wollt!
Spirit of Eden · spiritofeden.com · top 100k store
- 5★2026-08-19
First time using our customer support help with a live person. Chelly was very accommodating and supportive as we navigated through all my questions. She was able to show us some features that we were not aware of. Much appreciated! Henry at GRF
Grace Rose Farm · www.gracerosefarm.com · top 100k store
- 5★2026-08-16
Super happy to have made the switch to ShipStation! it was super quick and easy with Rakesh guiding me through the steps. The functionality is so good and the support from Rakesh was next level – super knowledgeable, helpful and patient. He made sure everything was setup and tested ready to go & even helped me configure so automation rules which will save me so much time. Total game changer. Thanks Rakesh!
Puriti · www.puritinaturals.com · outside the top 100k
- 5★2026-08-14
Stephani Williams was my implementation specialist. She has been really great to work with. Super knowledgeable, communicated well, and helped get the workflow that I needed dialed in.
STALLY · stallybrand.com · outside the top 100k
- 5★2026-08-11
We have been using ShipStation for several months now and am so impressed with what the software is capable of doing. Leon helped with our set up and has gone above and beyond to help. Providing extra support beyond our allocated implementation time, answering emails and calls. Greatly appreciated. Coming from a much simpler fulfilment provider, initially the set up process was daunting but now being fully implemented, we are seeing the capabilities and how ShipStation will save us time and money. The use of Automation and with the assistance of their AI Assistant has made the transition easier. The most important reason for choosing ShipStation was knowing the Support and Help Desk that is provided, I have used this service several times and have been answered quickly. For any issues not rectified immediately they continue to investigate and follow up.
Mrs Edgar · www.mrsedgar.com.au · outside the top 100k
- 5★2026-08-05
Rekesh was absolutely amazing in helping me set up my ShipStation account. He was incredibly efficient, patient, and made what felt like a really daunting process so easy to understand. He took the time to make sure everything was set up correctly and answered all of my questions along the way. I really appreciate all of his help and couldn't have asked for a better experience. Thank you so much, Rekesh!
IN YOUR TWENTIES · inyourtwenties.com · outside the top 100k
- 5★2026-07-30
We recently completed the implementation of our ShipStation Premium plan, and we had a great experience working with our implementation manager, Chelly Bell. ShipStation has already helped streamline our shipping process and improve our daily workflow. Chelly was patient, knowledgeable, and always quick to respond to our questions. She helped us set up several automation rules that have streamlined our daily operations and saved us valuable time. Thank you, Chelly, for your outstanding support throughout the entire process. It was a pleasure working with you, and we truly appreciate everything you did to make our implementation a success.
Earth Therapeutics · www.earththerapeutics.com · top 100k store
- 5★2026-07-29
Cannot praise Shipstation enough - it makes processing orders seamless and has completely transformed our operations. Couldn't do without it! Special shoutout to our implementation manger Aakriti! Thanks.
Natio · www.natio.com.au · top 100k store
- 5★2026-07-27
This app has made our shipping and fulfillment process much more organized. Managing orders, printing shipping labels, and keeping track of shipments from one place has saved us a lot of time, especially as our order volume has grown.
Wrapfield Shop · www.wrapfield.shop · outside the top 100k
- 2★2026-07-22
Two stars, and it is a shame, because the actual software itself is great. The ability to find orders by scanning a product barcode was essential to our business model, and ShipStation is the only software we found that can actually search for an order by product barcode. The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too. The software and the automations are genuinely good. The problem is the importing and syncing of orders, especially after changes are made in Shopify, plus continuous ongoing bugs, and for us that outweighs everything good. ShipStation only imports an order once. So if you remove hold tags tags, split fulfilment, or update the shipping location afterwards, it is impossible to get it to sync. We ship from multiple retail locations, and a location change in Shopify simply will not update in ShipStation. We have had orders sit for more than a day without updating, and worse, after a location change orders have flipped to showing as cancelled and refused to load at all, once while our courier was literally waiting at the door and we could not get anyone on the phone. Order splitting is another one. If you split an order in Shopify it does not create two shipments in ShipStation, and we were told we would have to call support to split every order manually on their end, which is not realistic when you split several a day. There is also no way to hold a shipment and release it later, and no way to automatically reprocess rules, so you are constantly clicking Reprocess or calling support to fix things by hand almost daily. The multi-location handling is the core failure. Other shipping software uses child accounts so each location has its own synced account. ShipStation's only answer is separate user logins that each see their own orders, which does not fix the syncing. Even adding a missing barcode to a product in Shopify will not sync back to ShipStation for that order. Barcode scanning also pulls up orders that have already shipped, and the status filter clears every time you scan, which has caused orders to be shipped twice. Onboarding was a nightmare, over a month of daily emails and it still was not right at the end. Great software, held back by sync and reliability problems we cannot work around.
NZ Tack Saddlery Co · nztack.co.nz · top 100k store
- 5★2026-07-21
We just finished implementation of ShipStation to move our Shopify orders over to them and we couldn't be happier! Darren Dybala was our implementation Manager and did an incredible job helping us through everything. I was a little worried about only having 3 hours in total call time but we were able to knock it out in less than that and were able to set automations and filters throughout the software to streamline our operations process. He was quick to answer any questions we have, EXTREAMLY informative on how the system works and were already saving $1000's in our first week. Thanks again Darren, great working with you!
mysimpleus · www.mysimple.us · outside the top 100k
- 5★2026-07-16
Just got set up with the help of Rakish at ShipStation and its a game changer. A few clicks and my labels are automatically printed with compared rates at the touch of a finger. Perfect for my small business.
SLINK CLUB · slinkclub.com.au · outside the top 100k
- 5★2026-07-15
We've been using ShipStation for several years now - and it keeps getting better. We're really happy with the reliability and flexibility of its options. The ability to make you own automations is one of their best features. The user interface is simple, logical and easy to navigate. Plus their new WMS features for efficiency are a game changer. However, the best feature of ShipStation is actually its people and team. Whenever we require any service and support, they're always responsive, prompt and helpful. They seriously set the standard when it comes to support. If I could choose 6 stars instead of 5, I would. I'd highly recommend ShipStation, and for well more than just a shipping solution.
Profile Australia · profileproducts.com.au · top 10k store
- 5★2026-07-14
Darren Dybala was great to work with. Had worked previously with him when we were on Shipping Easy. Moved to ShipStation and the features and automations are very helpful with what we do. Darren was and is very responsive, professional, and joyful. Thanks Darren! -Lenny's Shoe & Apparel
Lenny's Shoe & Apparel · lennyshoe.com · top 10k store
- 5★2026-07-10
Wow! Only been using ShipStation for about a week, and already we absolutely LOVE the way it handles the customization and workflows our Shopify store requires (such as split shipments). Sertel Carbaquil walked us through the settings quite easily with professionalism & patience, and we couldn't be more thrilled with this service -- THANK YOU!
Back to the Future™ · www.backtothefuture.store · top 10k store
- 5★2026-07-10
ShipStation has been nothing short of revolutionary for our workflows and shipping costs. So glad we made the change! The implementation process is incredibly helpful (thank you Darren!) so if you're worried about the process of learning a new system, don't be, they will walk you through it step by step.
Fuel Goods · fuelgoods.com · top 100k store
- 1★2026-07-09
getting worse by the day. before the pandemic this was a best in class shipping solution. now i would be better off asking agentic ai to code a shipstation variant for me or just using shopify's built in shipping solution.
RAD Roller · radroller.com · top 100k store
- 5★2026-07-06
Gail Perez at Shipstation was very helpful in setting up my shopify account. The customer service was excellent
ARE 44 Creations · are44creations.myshopify.com · outside the top 100k
- 5★2026-07-06
Great app and the staff is very helpful. Sertel was very helpful and very responsive. Glad I made the switch.
Threaded Hearts · shopthreadedhearts.org · outside the top 100k
- 5★2026-07-02
Sertel was super helpful in setting up our store! Thanks Sertel!!!
Herkimer Coffee · herkimercoffee.com · top 100k store
- 5★2026-06-25
RJ was very comprehensive on my onboarding, made my shipstation transition seamless. Over the course of the phone calls and emails, our team was equipped with a smoothly executed workflow, which enabled us to trust our shipping is covered, and we can focus our time elsewhere! Thanks RJ
Zandra Stone · www.zandrastone.com · outside the top 100k
- 5★2026-06-19
We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!
Ezmio Beauty · ezmiobeauty.com · top 100k store
- 2★2026-06-19
We've been using ShipStation for over three months and have connected it to our Royal Mail business account. While it's one of the better platforms for using your own courier accounts, such as Royal Mail, we've encountered a surprising number of limitations and ongoing issues. Unfortunately, there appears to be little sign of meaningful improvement. For a company that has been in this industry for so long, it's difficult to understand how many essential features are still missing and how many common problems remain unresolved. After reviewing the ShipStation community forums, it's clear that many of these issues have been raised repeatedly by users, with some feature requests and bug reports dating back more than four years without a solution. The platform has strong potential and offers some excellent functionality, but the lack of development in key areas and the slow response to long-standing customer feedback can make it frustrating to rely on for day-to-day operations.
AGRI ESSENTIALS · agriessentials.co.uk · outside the top 100k
- 1★2026-06-18
Nope nope nope....
Tiger Repel · tigerrepel.fr · outside the top 100k
- 5★2026-06-16
great experience and customer support
Built Different · built-different.co · top 100k store
- 5★2026-06-16
We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.
Dandelion Art and Home · dandelionartandhome.com · outside the top 100k
- 5★2026-06-16
Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.
TLF Apparel · truelegacyapparel1.myshopify.com · outside the top 100k
- 5★2026-06-15
I've had an excellent experience with Ship Station & Gail Perez. The platform is intuitive, reliable, and has streamlined our entire shipping workflow, saving us countless hours each week. Integrations with our sales channels are seamless, label creation is fast, and the automation features make managing high order volumes incredibly easy. What really sets ShipStation apart is their customer support. Every time I've needed assistance, Gail has been responsive, knowledgeable, and genuinely committed to resolving my issue quickly. She didn't just provide answers—she made sure I understood the solution and got back up and running with minimal disruption. Overall, ShipStation is a fantastic product backed by a first-class support team. I highly recommend it to any business looking to simplify fulfillment and improve operational efficiency.
NXT Rugby · unranked store
- 1★2026-06-15
Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your business get a poorer customer experience whilst making your job harder. The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.
Pig & Pilgrim · www.pigandpilgrim.com.au · outside the top 100k
- 5★2026-06-10
Gail Perez was fantastic during my ShipStation onboarding. She patiently and diligently helped resolve the issues I had connecting our UPS account, and made the process much smoother. Great support and a true 5-star experience.
Tech-Box.io · tech-box.io · outside the top 100k
- 5★2026-06-10
Chelly is fantastic! Thanks, Queen! We appreciate your insight and guidance so much!
Porkie Co of Wisconsin · porkiesofwisconsin.com · outside the top 100k
- 5★2026-06-10
We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that. Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.
Go For Zero · goforzero.com.au · top 100k store
- 5★2026-06-09
Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.
LOBOCKI · lobocki.com.au · outside the top 100k
- 4★2026-06-04
There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process. The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.
FishNook Tinned Seafood Co. · shopfishnook.com · top 100k store
- 5★2026-05-31
highly recommend
One Empire · oneempire.com.au · top 100k store
- 5★2026-05-27
Faye Decena from Shipstation provided great help and support together with her manager Robert.
High Street Shoppe · highstreetshoppe.ca · outside the top 100k
- 5★2026-05-27
We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set
EmmaWellness.com · emmawellness.com · outside the top 100k
- 5★2026-05-26
Had Chelly from the implementation team. Very good at communicating, punctual, pointed us in the right direction and was able to find answers when we needed it. Still unsure if Shipstation is for our business, but Chelly was a great guide in the navigation process.
SNS Auto Supply · snsautosupply.com · top 100k store
- 5★2026-05-21
Rakesh has been amazing every step of the way. Showing me how to set everything up to receive the cheapest rates, and then taking the time again to show me how to set up live rates for customers. I couldn't have done it without his help.
Caldera Coffee Australia · calderacoffee.com.au · outside the top 100k
- 5★2026-05-20
Nick Whipps is a guru...very good at this shipping thing. Found out ways to save on shipping and maximize our shipstation plan. Showed me the secret tools. This guy whipps butt.
BibBoards · bibboards.com · top 100k store
- 5★2026-05-19
Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.
Unfold Outdoor AU · unfold-outdoor.com.au · outside the top 100k
- 5★2026-05-19
I have no words to express how professional this Company is and their staff. I have dealt with Rakesh and Poorya and it has been beyond excellent service! They actually have a phone number to ring for assistance and you can speak to a HUMAN! Setup took time however their patience and walking you through each step was amazing. They came recommended by my account manager from Aust Post as we have eParcel and Startrack setup. Well done to the team at ShipStation.
Whitsunday Myrtle · www.whitsundaymyrtle.com · outside the top 100k
- 5★2026-05-19
Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!
Lolly May · www.lollymay.com · outside the top 100k
- 5★2026-05-18
Software Integrates well and Sertel Carbaquil was especially helpful at assisting us setting everything up
SPORTSFOAM · sportsfoam.com · outside the top 100k
- 5★2026-05-15
Omar with the Implementation Team was extremely helpful in demonstrating all the features that ShipStation has to offer for shipping operations. He was knowledgeable, professional, and made the entire process easy to understand. Overall, it was an amazing experience, and I would highly recommend using ShipStation to anyone looking to improve their shipping workflow.
Modern Salon Services · modernsalonservices.com · outside the top 100k
- 5★2026-05-14
We are currently trialing Shipstation and Rakesh has been a great onboarder so far! Looking forward to working with him in the future.
Munchkin & Bear · www.munchkinandbear.com.au · outside the top 100k
- 1★2026-05-13
Shipstation has been attached to our Canada Post account - which we never use. They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank. Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.
Canadian Board Company · www.canadianboardco.com · outside the top 100k
- 1★2026-05-12
I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk. ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix. Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist. We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments. This has created a real operational problem for us that is actively harming our brand. We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links. They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.
Authentic Ego · www.authenticego.com · outside the top 100k
- 5★2026-05-11
Process went very smooth. Making our shipping lives easier! Thanks to Dan Gutierrez for setting us up he was very very helpful.
Hang Loose Bands · hangloosebands.com · top 100k store
- 1★2026-05-10
No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!
Salt Water Sandals Canada · saltwatersandals.ca · outside the top 100k
- 5★2026-05-07
Just started with ShipStation 7 days ago, the set up and support has been amazing - big thank you to Aakriti. Lots of helpful suggestions and Ideas. Great service & I have found the webpage easy to use and has made the fulfilment process easy. Highly recommend.
Prism Safety · prismsafety.com.au · outside the top 100k
- 5★2026-05-05
I recently started using ShipStation, and it has been a game changer for my business. It’s already saving me a lot of time and hassle, especially when it comes to organizing and processing orders. What used to take a significant part of my day is now streamlined and much more efficient. The platform is user-friendly, and the automation features make it easy to manage multiple orders without feeling overwhelmed. Integrations with my sales channels have been smooth, and label creation is quick and straightforward. I also want to give a big thank you to Darren Dybala, the implementation manager, who was extremely helpful throughout the setup process. He took the time to clearly explain how to best use ShipStation for my specific needs and made sure everything was set up correctly from the start. Overall, I’m very happy with the experience so far and would highly recommend ShipStation to anyone looking to simplify their shipping workflow and save valuable time.
Plantsages · plantsages.com · outside the top 100k
- 5★2026-05-05
ShipStation has been our shipping and logistics partner for 10 years and we've shipped over 100,000 orders on their platform with no interruptions of service and saved thousands. Convenient integrations with Shopify, Amazon, eBay and more. Highly recommend.
GolfBallNut · www.golfballnut.com · top 100k store
- 5★2026-05-01
We love Ship Station! Have been using this for years and it has been a fabulous addition to our company!
K9 Tactical Gear · k9tacticalgear.com · top 100k store
- 5★2026-04-30
Love the product and integration very seamless
BAYSUPERSTORE · baysuperstore.com · outside the top 100k
- 5★2026-04-30
Chelly Bell was fantastic. She was engaging and didn't think this old man was stupid. She was very patient. This has helped me get a great start with shipping, and it will definitely help my entire team be more efficient. I am grateful for this service and Chelly has made the transition simple and even fun!
Ugly Chews · www.uglychews.com · outside the top 100k
- 5★2026-04-29
Darren Dybala is the man! He went beyond what is needed to get us setup with shipstation. I feel 100% confident with shipstation. It has made our shipping fulfillment way easier to manage
Roughridge Stove · roughridgestove.com · outside the top 100k
- 2★2026-04-29
Dan Gutierrez helped me out a ton. He was really clear in explaining the platform and researched answers to questions when he didn't know the answer, he made it very clear on how to best utilize shipstation. The platform has cut down our shipping time by a lot. My only complaint is that we cannot attach documents electronically to shipments in regards to USMCA/CUSMA forms, 232 Steel and Aluminum forms, or designate our own broker when making shipments. These are requirements of nearly all shipments these days and this should be standard. If these changes were added, I would adjust my review to a five star.
Crete Collective · cretecollective.com · outside the top 100k
- 4★2026-04-27
ShipStation so far (2 years in) has been decent. The only issue I have is why does an order made in Shopify takes hours to pop up in ShipStation? But other than that I have no complaints. I will be sure to update as the time expands.
Baylor School Spirit Store · shop.baylorschool.org · outside the top 100k
- 5★2026-04-27
I have been really sceptical of trying this but so far so good. The cheaper rates more than pay for the as subscription - especially on international orders. I was really surprised to get a phone call in response to some questions I asked, there rep Andrej spent quite a bit of time helping me set things up to run smoothly. So far so good and I will update the review in a few months!
KobraVR · kobravr.com · outside the top 100k
- 5★2026-04-27
Very good support, having direct email communications with a dedicated account manager to resolve issues makes a world of difference. ShipStation is one of the few platforms that supports our specific needs. We are also enjoying the new line up of features.
ENJO Australia · www.enjo.com.au · outside the top 100k
- 5★2026-04-23
Rakesh has gone above and beyond to help me get started on my ecommerce journey, teaching me how to integrate Shopify with my Shipstation account and my Shipstation account with my courier. I am not tech savvy so I am extremely grateful that Rakesh has managed to increase my knowledge and confidence to be able to run my ecommerce business smoothly. MASSIVE thank you Rakesh!
Yalana Fragrances · yalanafragrances.com · outside the top 100k
- 5★2026-04-23
William Kelly was super helpful navigating our company through an update and explaining new options for price break downs and savings. He is available whenever we need help and gets back to us promptly when not. We have been using ShipStation for over 10 years and we like how it is very user friendly and how they listen to their customers and provide updates that make sense.
Savannah Bee Company · savannahbee.com · top 10k store
- 5★2026-04-22
been using it for a year, good support for the most part
OHLECTRIC MARKETPLACE · unranked store
- 5★2026-04-22
Chelly Bell was exceptional to work with! our onboarding process was extremely smooth and her follow ups were timely. I couldn't have hope for better support
Bish Bar · bishbar.com · outside the top 100k
- 1★2026-04-21
We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.
Chummy Tees · chummytees.com · top 10k store
- 5★2026-04-20
Shipstation has been a tremendous asset to our business. It is simple to ship and integrates with numerous marketplaces. We have been a client for over 5 years. In addition, our representative, Keith Phillips has been helpful, educational and found ways to improve our experiences!
The-Fabric-Store · unranked store
- 5★2026-04-20
So far Shipstation is working great. The highlight so far was my meetings and training with Aakriti who was extremely helpful and I was able to understand alot more functions that Shipstation offers.
Tummy Shield · tummyshield.com · top 100k store
- 2★2026-04-16
Looks like a good app but for my parcels it would cost and extra 20%!
Outdoor Scratch Maps · outdoorscratchmaps.com · outside the top 100k
- 5★2026-04-16
Aakriti has been super helpful in the onboarding process! Great support :)
Ollie & Co · ollieandco.com.au · outside the top 100k
- 5★2026-04-16
Daniel... A+++ Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it awesome
Gingerbread Twins · gingerbreadtwins.com · top 100k store
- 5★2026-04-16
It's a bit complex at the start, but overall the easiest platform for shipping from not just one but multiple platforms. Highly recommend for any company looking to ship more than 50 packages a month (due to the time/cost savings). Support has been amazing as well. Lots of time spent helping to get things right in our account and explain things I wasn't familiar with. A+
Vyro VR · vyrovr.com · outside the top 100k
- 5★2026-04-16
The platform, the service offerings, and the onboarding process and implementation sessions with Darren have all been nothing less than a 5-star experience. I'm looking forward to continued usage and development.
Vetoquinol Pets USA · www.vetoquinolpetsusa.com · outside the top 100k
- 5★2026-04-15
Darren was extremely helpful in are initial setup!
Black & White Coffee Roasters · www.blackwhiteroasters.com · top 100k store
- 5★2026-04-13
I recently had the pleasure of working with Rakesh from the ShipStation support team, and I cannot recommend him highly enough. We were navigating a particularly complex setup, and Rakesh’s expertise was evident from the start. He was incredibly patient and professional, taking the time to explain every nuance of the configuration. Instead of just providing quick fixes, he ensured I understood how to truly optimize the platform for our specific needs. If you’re looking for someone who goes above and beyond to ensure customer success, Rakesh is your person!
HeadSpa Solutions Store · unranked store
- 5★2026-04-10
Amazing product, Rakesh is experienced onboarding specialist . He explains each and every step professionally.
Urthkind · www.urthkind.com.au · outside the top 100k
- 5★2026-04-10
Have had to call customer service twice today and they been very helpful in getting our stuff up and running again after UPS cancelled their service on their end. Very thankful for the 2 customer service reps that helped in getting us functioning again.
Twisted Dough · twisteddough.shop · top 100k store
- 5★2026-04-08
Great Platform and amazing customer support. I'd never used a platform with this many capabilities before and Rakesh was a big help in assisting and setting everything up so that everything runs smoothly.
GYM BOD · gymbod.com.au · outside the top 100k
- 5★2026-04-08
Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.
CRC Beads · crcbeads.com · outside the top 100k
- 5★2026-04-08
Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves. He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B. Thank you, Kristy Desrosiers Farris Laboratories Operations
Farris Laboratories, Inc. · www.farrislabs.com · top 100k store
- 5★2026-04-08
We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!
Indie & Co. · indieandco.co · top 100k store
- 5★2026-04-08
This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job
Amazing Christmas · amazingchristmas.com.au · outside the top 100k
- 5★2026-04-07
Fantastic app that’s been a huge help as we diversify our shipping providers while scaling. Joey has been incredibly supportive throughout, helping us onboard smoothly and always happy to work through automations and rules to keep improving our workflow.
Hypergrind Coffee · hypergrindcoffee.com.au · outside the top 100k
- 5★2026-04-07
ShipStation helped me manage all my orders in one place which saves time. bulk label printing is really fast and useful. sometimes the dashboard feels a bit overwhelming and i clicked wrong tab, but overall it makes shipping much easier.
Fur Real Tech · www.furrealtech.com · outside the top 100k
- 5★2026-04-03
Luis Bello has been very helpful. He is patient and provides excellent customer service.
Crunchi · crunchi.com · top 10k store
- 5★2026-04-01
ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.
Baby Babble Granola · babybabblegranola.com · outside the top 100k
- 5★2026-03-31
Chelly was extremely helpful during the implementation process. She patiently answered all my questions and made the entire experience smooth and efficient. Highly recommend working with her!
Loumi Skincare · loumiskincare.com · outside the top 100k
- 5★2026-03-31
I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!
Vip Barber Supply · www.vipbarbersupply.com · top 100k store
- 5★2026-03-27
RJ De Vera might be the easiest and best support person I've dealt with. I work with Shopify, UPS, & Mail Chimp, and he seems to be the most educated and capable person I've worked with. He pays attention and made sure we were both on the same page, which makes completing tasks a lot easier. Cheers to RJ.
Companion Bites · companionbites.com · outside the top 100k
- 5★2026-03-27
Just started using shipstation. Chelly Bell has been amazing to work with and help us get everything up and running. The on boarding process and support has been fabulous. Super knowledgeable and took the time to walk us through everything and answer all our questions. Appreciate having so much support from the start to set us up for success.
www.artfactoryus.com · artfactoryus.com · top 100k store
- 5★2026-03-27
This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.
Totally Thomas Town · totally-thomas-town.myshopify.com · outside the top 100k
- 5★2026-03-26
I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup. What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help. We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in. Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy. Highly recommend working with him.
MindfulSalt · www.mindfulsalt.com · outside the top 100k
- 5★2026-03-26
We've been using shipstation for 4+ years. It's grown with us and handled most of our needs. Luis has been a big help handling our account over the years. Very responsive any time we have an issue or question.
Elite Athletic Gear · eliteathleticgear.com · top 10k store
- 4★2026-03-24
For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved. Overall we have had a good experience, but little things like this impact how we function.
Earlywood · www.earlywooddesigns.com · top 10k store
- 5★2026-03-23
Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!
Dynamic Designs · www.dynamic-designs.com · outside the top 100k
- 5★2026-03-21
Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.
VidaliaOnions.com · vidalia.myshopify.com · top 100k store
- 5★2026-03-19
Jayson B. was very helpful, informative and answered all of my questions with patience ; )
PEPTIDIST · 07fb77-c5.myshopify.com · outside the top 100k
- 5★2026-03-19
Our implementation manager, Chelly Bell, has been amazing and making sure we are using the software to it's fullest. Highly recommend!
Avigail Adam · www.avigailadam.com · outside the top 100k
- 5★2026-03-19
I was not looking forward to figuring out a new app, as it felt overwhelming going through all the information. However, I absolutely loved my experience working with Chelly Bell to get our ShipStation account set up. She made the entire process fun and interesting, and was incredibly helpful throughout. She deserves a raise!
Fargone Outfitters · fargone.ca · outside the top 100k
- 5★2026-03-19
Excellent customer support. The tech support guy Dan Gutierrez really helps us a lot in terms of setting up everything. He's so patient to walk us through each settings and processes. He's so nice to answer all of our questions. Now our ShipStation works perfect. With Dan's help, we strongly recommend ShipStation to all online merchants where ShipStation can be integrated with your e-commerce store. By the way, the rate shopper feature is very powerful and convenient to use. Saves our warehouse staffs hours to manually shop rates. In sum, we love this software and its support team.
Montessori Outlet, Inc. · montessorioutlet.com · top 100k store
- 4★2026-03-19
We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.
EzyRoller · www.ezyroller.com · top 100k store
- 5★2026-03-18
Over the past three years, ShipStation has become an essential part of our operation. The efficiency gains alone have been a game changer—what used to take hours each day is now streamlined into a much faster, more organized process. From batch label creation to automated workflows, it has significantly reduced manual work and allowed our team to focus on higher-value tasks. As our business has grown, ShipStation has scaled right alongside us. It handles multi-channel orders seamlessly and gives us the flexibility to customize workflows based on our specific needs. The integrations are smooth, and everything from order syncing to tracking updates just works reliably. What really stands out is how powerful yet approachable the platform is. It strikes a great balance between being easy to use day-to-day while still offering the advanced automation needed for a growing business. It has helped us improve fulfillment speed, reduce errors, and ultimately operate more efficiently across the board. Overall, ShipStation has proven to be a dependable, scalable shipping solution that delivers on automation, integrations, and efficiency. It’s been a key tool in supporting our growth and simplifying what used to be a very complex part of the business.
Results RNA CBD Store · store.purecbdextrastrength.com · outside the top 100k
- 5★2026-03-16
Daniel B. was phenomenal help!
CURETONIX · unranked store
- 5★2026-03-12
My Shipstation app integrates seamlessly with Shopify and I can recommend it. Spoke with Daniel B to change my plan and he was very helpful and patient. Shipstation is a good software for shipping solutions. Di Lewis Di Lewis Studios
Di Lewis · www.dilewis.com · outside the top 100k
- 1★2026-03-12
I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.
THE BOXER · theboxer.dog · top 100k store
- 5★2026-03-06
We've been very happy with the Shipstation integration with Shopify (and eBay too, for that matter). Helps us manage our orders across both platforms.
Life Sciences Trading · lifesciencestrading.com · outside the top 100k
- 5★2026-03-06
As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly. A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless. We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.
Dehen 1920 · dehen1920.com · top 100k store
- 4★2026-03-05
I think it could be alot better lot of room for improvment missing alot of things i could do easier in shipworks
Greek Market · www.greekmarket.com · outside the top 100k
- 5★2026-03-04
Fantastic platform!
86 liquor · 86liquor.com · outside the top 100k
- 5★2026-03-03
Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.
ARC Levers · arclevers.com · top 100k store
- 1★2026-03-02
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Kakushin · kakushin.ca · outside the top 100k
- 1★2026-02-28
0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.
Featherbuilt · featherbuilt.com · outside the top 100k
- 5★2026-02-27
This app works great. We have been using it for over 8 years. We just had some new features installed, and Darren Dybala, our onboarding specialist, was great. He really took the time to help us get some new features set up and to optimize some features we have been using for years.
Real Oyster Cult · realoystercult.com · top 100k store
- 5★2026-02-25
We love Shipstation which is why we decided to switch back! Chelly, our implementation manager, was thee absolute best in helping us get setup in no time. She literally knows Shipstation like the back of her hand. I’m sad we only get to work with her at the beginning but she has set us up for success on Shipstation!
Herb'N Eden · www.herbneden.com · top 100k store
- 5★2026-02-20
We love using Shipstation and Nathan Lieu is an amazing rep!! :)
Wilderness Poets · wildernesspoets.com · top 100k store
- 1★2026-02-17
Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.
Collingwood Golf Co · collingwoodgolfco.com · outside the top 100k
- 1★2026-02-17
The mail i used in this app got blocked and closed without any prior notice or proper reason, when i reach out the support then the guy from theri team Enzo V. kept saying that our backend team confirmed for security reason my account will remain closed, I kept asking the reason for the same by also providing the main credential that i used to login, but still no support from their end and not proper reason for the account closure. This is really unacceptable as the user of this App I have all the rights to know what cused my account getting blocked and closed. I have mailed them last yesterday regarding for the same asking the reason but now i got no reply from them. I hope this negative review will open their eyes and they start to take their users issue more seriously. Thanks
Pixies Gardens · www.pixiesgardens.com · outside the top 100k
- 5★2026-02-14
We've been using the ShipStation app for four years now, and we couldn't be happier. Nathan, our account rep, is always responsive to our needs and is proactive about checking in with us to ensure we're not having any issues. I'm so thankful that ShipStation is launching lots of new features to help support our inventory syncing, purchase orders, and scan to receive!
Westcoast Saw · www.westcoastsaw.com · top 10k store
- 5★2026-02-10
Recently switched from XPS to ShipStation at the beginning of 2026 as a business that does ~1000+ multi-product orders a month. It has been a relatively smooth transition, with the biggest help by far being our implementation manager Nick Whipps for weekly live assistance. There are occasionally some bugs that will disrupt the automations but they are usually resolved in a day or two. I'm happy to say it has lived up to expectations so far. Fair warning though, it does not have the friendliest scale compatibility and you will have to manually refresh the connection to Shopify multiple times to get all current orders pulled in.
Gardenary Shop · unranked store
- 5★2026-02-06
Awesome! I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions. All is working great, we could not have a better application than Shipstation for our business!
Nuda Sunless · nuda.com · top 100k store
- 5★2026-02-05
ShipStation came to our company's rescue. We previously used Shopify's native shipping to process our orders. When we experienced an overnight surge of hundreds of thousands of orders, We immediately needed a solution to ship in bulk and batch orders for efficiency. I frantically called ShipStation and their team instantly sprang into action and treated our challenge with urgency, care, and true partnership. Stephani Williams (Implementation Specialist) and her team—along with James and Maia from Product Management—were nothing short of exceptional during one of the most critical moments in our company’s growth. Stephani’s leadership was outstanding. She coordinated multiple on-site visits, worked hands-on with our team to identify and resolve operational kinks, and ensured that every detail of our implementation was optimized for scale. James and Maia brought deep product expertise, helping us navigate complex workflows and tailor solutions that fit our unique needs. Together, they made an overwhelming situation feel manageable and ultimately successful. What truly sets this team apart is their dedication. They checked in regularly, were always available to answer questions, and proactively suggested improvements that strengthened our operations even further. Thanks to their commitment and expertise, we were able to get up and running quickly and confidently handle a massive increase in volume. We are incredibly grateful for ShipStation's partnership and cannot recommend Stephani, James, Maia, and the entire ShipStation team highly enough. They didn’t just implement a solution—they became a trusted extension of our business.
Official TPUSA Merch · tpusamerch.com · top 100k store
- 5★2026-02-04
I had a major problem that resulted in my account being immediately blocked by shipstation. Regular support was no help at all and kept giving me different reasons why that were conflicting. I posted a 2 star rating here, and a manager quickly reached out and got the problem figured out and sorted with a very reasonable explanation on why; which allowed us to remedy the issue and restore our account. Thank you for the help Justin, you restored our faith in shipstation and we are glad we do not have to look at other solutions.
Lapidary Central · lapidarycentral.com · outside the top 100k
- 1★2026-02-03
I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.
Cheeky · getcheeky.com · top 10k store
- 5★2026-01-30
We have just started working with Shipstation but have had such a great onboarding experience with Chelly. She has been so helpful in explaining the program, onboarding, setting us up, and really going above and beyond with helping us resolve issues on our end.
DIA NATURAL WINE · www.dianaturalwine.com · outside the top 100k
- 5★2026-01-28
I've been using this system for about 2 years at two separate businesses. It does everything I need it to and more. I'm still discovering new tools that are useful to my business
Herbal Edge · herbal-edge.com · outside the top 100k
- 5★2026-01-27
We’ve just started using ShipStation, and the integration process has been incredibly smooth—easily the easiest I’ve ever experienced. The platform is fast, reliable, and affordable. I would highly recommend ShipStation to anyone looking for a seamless shipping solution.
Trend Bazaar · trend-bazaar-shop.myshopify.com · outside the top 100k
- 1★2026-01-23
Ship station only gets worse with every update. In the last 6 months it has been constant bugs, long lag times, ever-changing UI, and API issues. We have had entire days where we cannot ship orders due to some new error messages or issues connecting us to our carriers. We spend more time checking https://status.shipstation.com for outages than actually shipping out orders. Would avoid this app if possible!
Vermont Nut Free Chocolates · www.vermontnutfree.com · top 100k store
- 5★2026-01-06
I have successfully used Shipstation for my ecommerce needs for the last 6 months and through the holiday rush. After my initial set-up and learning experience, it has become extremely easy and helpful for me to route all types of orders I have been receiving from my various sell sites and inventory locations. The ability for me to get great rates and select the ship out method that best fits my needs (fast, best value, cheapest) has helped me meet the delivery targets to avoid issues with the ecommerce sites. This service tool has been very useful to me.
HiClean Tools · hicleantools.com · outside the top 100k
- 1★2026-01-03
AVOID COMPLETELY - I rarely leave negative reviews, but I need to warn others before they make the same mistake. I have wasted an entire month trying to set this platform up. It is overly complex, unintuitive, and simply does not work as advertised. To make matters worse, despite the software being non-functional, they are still attempting to bill me. I have asked to cancel, but the charges keep coming. This is not just a bad product; it is a liability to your business. Save your time and money. There are much better platforms on the market.
VETTONA® · unranked store
- 5★2025-12-18
I recently completed my onboarding with Chelly. I am a newbie to shipping for e-commerce and I am thankful that she was patient and took me through the important learning curve to get me in a good position. The jury is still out on whether this is the right platform for me, but my work with Chelly was very encouraging.
Ava Studios · avastudios.shop · outside the top 100k
- 5★2025-12-18
I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.
EnviroEquine · enviroequine.com · outside the top 100k
- 5★2025-12-16
ShipStation is amazing! I have relied on them to print affordable return shipping labels, since that option is currently not available to me in Canada. They are also a more affordable alternative option to Shopify shipping. So far, so good.
Rendales Merchandise · www.rendales.ca · outside the top 100k
- 5★2025-12-11
I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor. Thanks Chelly!
The Vet's Dog · vetsdog.com · outside the top 100k
- 5★2025-12-09
This app has been game changing for our business. Fast, automated & makes 0 mistakes. Gets rid of human error and slow delivery service portals. Andrej from support is so helpful - set up a call to help us automate our shipping rules and products. Thank you so much!
The Logsmith · the-logsmith.co.uk · outside the top 100k
- 5★2025-12-09
We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had. We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it. Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable. It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful. Highly recommend her — she made a real difference for us today.
Baraka Impact · unranked store
- 5★2025-12-04
ShipStation has been the perfect system for our e-commerce business with a limited number of tangible SKUs we ship to customers in the US and Canada. The software is user friendly and very affordable compared to all of the other systems I reviewed. The onboarding process was awesome. Chelly Bell was my account rep and my weekly calls with her resolved every issue and question I ever had. Thanks ShipStation and Chelly!
Brooke Romney Writes · 082dc6.myshopify.com · outside the top 100k
- 1★2025-12-04
They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands
Street Aero · streetaero.com · top 100k store
- 1★2025-11-24
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Topped Toys · toppedtoys.com · top 100k store
- 1★2025-11-18
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Rogue Transfers · roguetransfers.com · outside the top 100k
- 5★2025-10-28
Shipstation has a lot of Shopify connectivity. They also have great customer service who have always been helpful with letting me know what options our companies have, based on the service levels they purchase from Shipstation & Shopify
Suitably · www.suitably.com · outside the top 100k
- 5★2025-10-28
Switching to ShipStation has been the best decision we’ve made this year. The platform is incredibly versatile, user-friendly, and easy to navigate. It gives us full visibility and control over all our shipping needs. We’re very satisfied with the experience, and their customer support has been excellent!
The Booze Outlet · www.theboozeoutlet.com · outside the top 100k
- 1★2025-10-28
If given the option, I would immediately discontinue using ShipStation. The platform suffers from persistent bugs and an ineffective support team that consistently fails to resolve reported issues. In recent experience, even basic functionality—such as real-time synchronization with Shopify—frequently ceases without warning. No alerts or notifications are provided when sync failures occur, forcing users to detect problems reactively, often the following day. Manual intervention is then required to restore synchronization. Overall, ShipStation delivers a highly unreliable and poorly maintained software solution that falls far below acceptable standards for e-commerce integration tools.
www.usanico.com · unranked store
- 5★2025-10-22
Reliable and well designed system. Lots of options to automate shipping rules, ability to make staff accounts and overall easy to use once you go the hang of it. Not quite as fast to learn as another service we used in the past, but way better once it is figured out, and set up correctly. We use the inventory tool to manage inventory across multiple selling platforms with ease as well.
OTDefense LLC · store.otdefense.com · outside the top 100k
- 1★2025-10-10
ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.
Defender Distribution · www.defenderammunition.com · outside the top 100k
- 5★2025-10-08
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
COEX 3D · coex3d.com · top 100k store
- 1★2025-10-06
Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.
Electron Colloidal · electroncolloidal.com · outside the top 100k
- 5★2025-10-02
We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.
The Main Street Exchange · mainstreetexchangeapparel.com · top 10k store
- 5★2025-09-29
Competitive shipping rates, easy to use app and excellent customer support.
Gigi & Lili · gigiandlili.com · outside the top 100k
- 5★2025-09-29
Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.
Dagood Letterboxes · dagood.com.au · outside the top 100k
- 1★2025-09-29
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Milkbar Breastpumps · milkbarbreastpumps.com.au · top 100k store
- 5★2025-09-19
We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!
Māla Girl · malagirl.com · outside the top 100k
- 5★2025-09-17
Shipstation is fast and very user friendly. The support team is very helpful.
Village Wrought Iron Inc · villagewroughtiron.com · outside the top 100k
- 1★2025-09-03
Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.
Oregon Trail Soapers Supply · unranked store
- 1★2025-08-31
Two weeks ago, we downgraded our plan. Since then, the barcodes on our packing slips have been reduced to such a tiny size that they are completely unscannable. We use “Scan to Verify & Print” daily as part of our warehouse process, and while this feature is clearly included in our current plan, it is now unusable because of this barcode change. We fully understand that custom packing slips are not available on our plan. The problem is that the default barcode ShipStation provides is so small that it cannot be scanned by any of our three warehouse scanners. That effectively disables a feature that the plan comparison chart says we still have access to. They are making us upgrade our plan just to use a feature that is ALREADY ON OUR CURRENT PLAN! Disgusting!
Brick Built · brickbuilt.com · top 100k store
- 5★2025-08-27
We are very pleased with the features that ShipStation offers. We would especially like to thank Andrej for his outstanding support—without his help, we don’t think we would have been able to start using the service successfully. Thank you very much, Andrej!
HKMT LTD · hkmt.co.uk · outside the top 100k
- 5★2025-08-26
Support is good and the system is user friendly. We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.
Patio Black Spot Removal · patioblackspotremoval.com · top 100k store
- 5★2025-08-26
ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.
Wolf Tooth Components · www.wolftoothcomponents.com · top 100k store
- 5★2025-08-21
We have been using ShipStation for over four years, and are very happy with ShipStation and its integration with our accounting system.
Liteband · liteband.com · outside the top 100k
- 1★2025-08-19
I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.
Microphone-Parts.com · microphone-parts.com · top 100k store
- 2★2025-08-18
Doesn't allow you to easily add dimensions for a product. Carriers use dimensional weights so how do I add them? No support. No one answers their support phone number...
Cleaning Supply Warehouse · cleaningsupplywarehouse.com · outside the top 100k
- 1★2025-08-18
I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support. I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue. This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.
Boutique Centre d'art populaire du Québec · boutique.maisonartpopulaire.ca · outside the top 100k
- 3★2025-08-15
Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.
SoleSavy · store.solesavy.com · outside the top 100k
- 4★2025-08-11
Emily was very helpful setting up our Shipstation account with, and we have found it to be a lot more efficient than anything else we have tried! I would recommend.
NEARLY NEW CASHMERE CO. · www.nearlynewcashmere.co.uk · outside the top 100k
- 5★2025-08-07
Shipstation is a great platform for shipping logistics and it integrated seamlessly with Shopify!
Majestic Water Spouts · majesticwaterspouts.com · top 100k store
- 5★2025-08-07
We aren’t high volume orders but high order value and use SS mostly for international as majority of our US business is from mfg to consumer. Suppprt always there when I need them.
FI Performance · fiperformance.com · top 100k store
- 5★2025-08-07
We've had a great experience working with them over the past 10 years. Their service has always been reliable, and the low carrier rates they offer have helped us keep our shipping costs down. We highly recommend them
Bagean · bagean.com · outside the top 100k
- 5★2025-08-07
Shipstation has been perfect in importing our orders from Shopify, as well as from other marketplaces. We have relied on it for over five years and it is the hub of our business. Customer service is also great, but seldom needed!
Carolina Linens · carolinalinens.com · outside the top 100k
- 5★2025-08-06
ShipStation is a swiss knife that resolves all shipping problems seemlesly. Minutes to integrate, order automatically assigned to the right 3PL in seconds.
ReadyWise UK · readywise.co.uk · outside the top 100k
- 5★2025-08-06
I've been using ShipStation for several years to ship order from two of my Shopify stores. I've not had any issues, and if there is something I need help with, it's been quickly resolved. Splitting orders to ship items separately is a breeze. Adding an "order" to ship something that was not parts of a shopify order is super easy. All in all, I've had a great experience.
JewlsCustoms · jewlscustoms.com · outside the top 100k
- 2★2025-08-05
The app it self works quite well, but recently we stopped using this as Shipstation tried to force us to pay for the Gold Level if we wanted to use APIs for Amazon and Ebay, which are very fundamental to the tools use. The Gold level also supports 2000 labels per month, way in excess of what we need. So we dropped the App and now transitioned to Veeqo very sucessfully.
Alltronics LLC · anatekinstruments.com · outside the top 100k
- 5★2025-08-05
We have been using Shipstation for about 5 years now and we are very satisfied with the versatility and ease of use. As our business has expanded, Shipstation has helped us keep up with changes in procedures internally with useful features such as tagging orders and use of more than one shipping carrier.
Karako Suits · karakosuits.com · top 100k store
- 5★2025-08-05
Its a brilliant addition to the business. Not only does Shipstation work on Shopify, it also works on Etsy and Amazon, so if you sell on multiple platforms as we do, it means we only need to look at one interface every morning to see what orders need shipping. It also sends out automatic shipping information to the marketplace as well. It is a massive time saver and the discounted rates make it a massive economic win too. We like the fact that Shipstation have a great support centre who chase any parcels that go missing for us to. Couldn't run Stickers4Walls without it.
Stickers4Walls · www.stickers4walls.co.uk · outside the top 100k
- 5★2025-08-05
Shipstation has been a life saver for us as a company. The Shopufy integration makes shipping not only from our website, but also several third party marketplaces we have linked through various apps a breeze. No more entering in information multiple times, increasing the likelihood of errors, but also having the tracking relayed back to the marketplace saves so much additional time.
Art Wise Premium Posters · unranked store
- 2★2025-08-01
2025 they continue to have constant bugs and problems, but we still rely on them for our shipping 2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere. They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else. Anyone else would be better - try Shippo or Shipping Pirate - anyone else. +++++ Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.
YOGO · unranked store
- 5★2025-07-31
Shopify and ShipStation integrate seamlessly, making order fulfillment efficient and straightforward. Whenever an error occurs, their support agents are responsive and proactive in helping find solutions. Their assistance has been invaluable.
Digitmakers.ca · www.digitmakers.ca · outside the top 100k
- 5★2025-07-31
This app has been a huge time saver for shipping our products from over 40 stores! The tagging feature is a great tool to use for various situations. We love the automatic price checking for the best rates for multiple carriers. We use the Chat feature often for assistance and they always spend time with you to help with any situation.
Richards and Southern · www.richardsandsouthern.com · top 100k store
- 5★2025-07-29
Customer service is great! Very happy with the functionality
Mephisto Scottsdale · www.findfootsupport.com · outside the top 100k
- 5★2025-07-29
I am using Shipstation for a month and is the easiest shipping platform. Emily support every step to connect my 3 market places, she was polite and professional. I would recommend Shipstation 100% for fast and affordable shipping.
Erathea · unranked store
- 5★2025-07-29
We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform. If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!
N9NE CLOTHING LTD · www.n9neclothing.co.uk · outside the top 100k
- 5★2025-07-25
I wish i found out about Shipstation sooner! We've been using it for about a month and so far it's been so much better than click & drop which we were previously using. Orders are pulled in from all of our channels seamlessly and accurately, and any cancellations across the channels are updated on shipstation. Plus, there's lot of rules which you can create such as putting medium/high risk orders on hold so you can investigate before printing etc. Overall a great piece of software with great support
Balqees.co.uk · balqees.co.uk · outside the top 100k
- 5★2025-07-17
Great user experience, the app pays for itself - brought down my shipping cost by $5 on average
Herbal Hound · herbalhound.com.au · outside the top 100k
- 5★2025-07-10
First of all, the very first experience with Shipstation was daunting, but that's because it can do SOOOO much. Once we met with our onboarding person, Chelly, she walked us through it like we were children, which is exactly what we felt like at first. lol Honestly, once we got it, we couldn't be happier and as we grow it can absolutely grow with us, which is awesome.
My Cluck Hut · mycluckhut.com · top 100k store
- 1★2025-06-26
Account suspension without explanation, no support for backing up active data, and no regard for how difficult it will be for the user to manage purchased shipping labels, track shipments, or take any further actions.
Eco Print · unranked store
- 5★2025-06-22
Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping!
KP Pigments · kppigments.com · top 100k store
- 1★2025-06-17
They are great to start but customer service goes away when they hook ya.
McBeth Corporation · mcbethco.com · outside the top 100k
- 4★2025-06-05
User for 8+ years. Shipstation is powerful, but a bit buggy, with occasional small issues to fix. That said they are clearly committed to constant improvement, and consistently are making upgrades and improvements. Support is responsive, I had a tier problem that really frustrated me but to their credit they fixed it. I am continuing forward with SS as a result of that.
Atomic-Moto · www.atomic-moto.com · outside the top 100k
- 1★2025-06-03
This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.
Baabushka · www.baabushka.com · outside the top 100k
- 1★2025-06-02
hard to use and rates were not as good as sendle or AusPost?? this is an overly complicated platform which made my small ecommerce business harder to run, and on top of this, the in-built sendle rates were always better than shipstation, and their quoted AusPost rates were more expensive than the actual AusPost rates at the post office? maybe im not using it correctly, but thats kind of the point. if i need multiple phone calls and tutorials to set it up, i dont have time for that rubbish... escpecially if it isnt goign to save me time or money!
Fancy Farmer · fancyfarmer.com.au · outside the top 100k
- 5★2025-05-28
I have been using Shopify and Shipstation together for years. They work very well together! While one might say that you can ship straight through Shopify, my team and I have found that Shipstation holds a distinct value in being able to get very granular in your shipping data, reports, automations, and views.
ZMF Headphones · shop.zmfheadphones.com · outside the top 100k
- 5★2025-05-23
Chelly was extremely helpful with setting up Shipstation to work with our shopify store. She has helped answer all of my questions as well as been very understanding when I had to reschedule due to unforeseen circumstances that all business have. She has made the process fun and enjoyable, when it would have been a total headache otherwise! I highly recommend her :)
Pretty farm girl · prettyfarmgirl.com · top 100k store
- 1★2025-05-23
Enough is enough. Periodically, for unknow reason, they lock out our account. Sudden logged out, then 'UNKNOWN ERROR' during login, then 'ACCOUNT LOCKED ' message. Seriously ? We do a business here. Shipsations 'security' is just a joke, apparently made by sort of amateurs, they know nothing how businesses work. With no access to the account, we are unable to ship hundreds of orders placed, until kid from 'support' is so nice and restore the access. Each time needs ask for doing that and wait, wait, wait....Ok guys, play in your room with others, have more fan ! After 10 years time to say GOODBYE ! What we can advice - STAY AWAY ! This is not worth of your time and money.
The Smartest House · www.thesmartesthouse.com · top 100k store
- 2★2025-05-15
I've used ShipStation for many years. It used to work well. Not it's constant technical issues. Get a support ticket completed is very time consuming. Endless back & forth emails. They used to have live support. They charge you to use your own FedEx account. Shopify has better prices so it's not worth the monthly fee and the time and frustration is the largest cost.
Body Brazil · www.bodybybrazil.com · outside the top 100k
- 5★2025-04-25
ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!
Bijouland · www.bijou.land · outside the top 100k
- 1★2025-04-22
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Fendrihan · www.fendrihan.com · top 100k store
- 5★2025-04-21
We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.
Hadley Pottery · hadleypottery.com · top 10k store
- 5★2025-04-04
So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.
Coca + B. · www.cocaandb.com · outside the top 100k
- 5★2025-04-01
Seamless experience - honestly, no complaints.
Xena Workwear · xenaworkwear.com · top 10k store
- 1★2025-03-26
I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us. Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once. I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app
MeLuna USA · meluna-usa.com · top 100k store
- 1★2025-03-22
With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix! No one has fixed this or even contacted me yet, a year after I posted this comment.
iCowhide UK · icowhide.co.uk · outside the top 100k
- 5★2025-03-19
Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!
naturavive · unranked store
- 5★2025-03-19
Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!
Explicit Essentials · www.explicitessentials.com · outside the top 100k
- 5★2025-03-18
Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!
Longhorn Chassis Gear · longhorngear.com · outside the top 100k
- 1★2025-03-17
ABSOLUTELY THE WORST SERVICE! What a scam! We first signed up for a free trial to see how it could help us with our growing e-commerce business. We had a lot of questions and the rep we were assigned was on vacation. He came back right when our free trial was ending. We got on an onboarding call and he refused to extend our free trial so that we could give the platform a try. We even asked for just a couple of days but we were told no and we would need to sign up or use a new email address. We decided to use a new email and do a new free-trial. We got this peppy representative names Amanda Bellow. She seemed helpful and guided us through the platform. We began trying to ship and encountered a series of issues (our account constantly disconnected from the ship connect and we couldn't batch print, packing slips were not customizable, and orders would not load from shopify) We got back on a call with Amanda (with great difficulty because this young girl is so busy) and she told us to upgrade to a premium plan so that we could access customizable packing slips. She noted all the other issues and said someone would get back to us. We'll spare you the torture of all the back and forth we went through with their AI and completely ineffective email support but bottom line we were told the solution was to uninstall and reinstall ship connect ever time we want to ship (amazing! What a great solution for a small business that is growing! We have so much extra time on our hands) as for the packing slips we never got any assistance. Regarding our Shopify orders not coming through, we were told to reconnect our store every time and give it a few hours for our orders to populate or recreate them directly in ship station (basically adding manual work to all the features that are supposed to be automated). We tried downgrading our plan since we couldn't use their packing slip feature and it wouldn't let us. We tried to reach their support team - no answer. We contacted Amanda who said she was so busy onboarding new customers she wasn't able to help but gave us a number to call. Around that time we started having issues with our account not connecting to our shipping carrier rates. We contacted support and called that number. George told us there was nothing he could do. It was a UPS problem. We explained that our negotiated rates showed up perfectly well on Shopify and UPS but he insisted we needed to call UPS. We asked if he could give us our next billing date because we were considering cancelling. He told us we could just cancel online and clearly, by his tone and lack of engagement this guy couldn't have cared any less about providing any further help. We called UPS (even though we had of course done that already and UPS confirmed that all of our rates are active and the issue is coming from ship station) We called back Ship station and were told they simply cannot help us when it comes to carrier rates (but they do charge $30/month for this service) Honestly, this company is absolute BS when it comes to their clunky technology and horrible customer service. And they clearly have 0 understanding when it comes to the need of small businesses. Clearly their focus is on getting people to sign up since I doubt they can keep their customers long term. Save yourself a headache. If you don't ship with dry ice, check out Pirate Ship or Shopify direct. If you ship with Dry Ice, your best bet might be to use your carrier directly even though, we know, it can be a pain. At least you will be able to ship. DO NOT WASTE YOUR TIME with this S*%!TSTATION!
Urban AIP · urbanaip.com · outside the top 100k
- 1★2025-03-17
I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare. Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent. I've encountered problem after problem: -Unable to log in -Not receiving emails for code confirmations, password resets, or account activation -Unable to reconnect my store -Configuration issues with the app -Unable to add payment to my account The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.
431 The Wedding Company · 431theweddingcompany.ca · outside the top 100k
- 1★2025-02-24
The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.
EDASI · edasi.co · outside the top 100k
- 5★2025-02-19
Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.
Competition Motorsport · competitionmotorsport.com · top 100k store
- 5★2025-02-06
Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on peut voir le tarif et le numéro de suivi de colis s'inscrit automatiquement dans la commande et la commande passe au statut traitée. vraiment userfriendly
That'so Italy · thatsoitaly.com · outside the top 100k
- 5★2025-02-05
Pricing is so fair and have run into very few issues!
Marco Pelusi Studio · marcopelusi.com · outside the top 100k
- 5★2025-01-28
When I've needed it, the telephone support (in Aus) has been excellent.
Studio Linzie · www.studiolinzie.com · outside the top 100k
- 1★2025-01-27
STAY AWAY. Not only is the app $30 a month, but it never works now. I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason. To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders. If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.
White Knuckle Studios · whiteknucklestudios.co · outside the top 100k
- 1★2025-01-18
Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely. I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse. Back for another Downgrade. 1 star. Good luck if you have an issue. Ai now tries to solve your problems, which it never can. What happened to shipstation it used to be so good, it's like they are purposely trying to give you the worst service possible. Crazy. Be prepared to trouble shoot on a consistent basis.
Jekyllhyde Apparel · www.jekyllhydeapparel.com · outside the top 100k
- 1★2025-01-06
Absolutely stay away unless you have no choice. We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ship out customer's order. Ship station needs to take a look at their product quality. This was once a great app and now its almost not even usable. I feel robbed given how much we pay for this and how many issues we had during the holiday season....
Dope Headwear · www.dopeheadwear.com · outside the top 100k
- 1★2024-12-29
Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support. I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance. We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.
the beehive · thebeehiveatl.com · top 100k store
- 1★2024-12-22
Worked great for a few days, bought several hundred dollars of labels and then ceased letting me add credit. Support told me to create a stamps.com account which is insane given that I don't want to pay two monthly fees for two accounts when ShipStation is owned by Stamps.com
Burner · superdanstore.myshopify.com · outside the top 100k
- 1★2024-12-19
What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation. Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it. I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.
by valenti® ORGANICS · unranked store
- 5★2024-12-19
I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.
The Cafe Passport · thecafepassport.com · top 100k store
- 1★2024-11-27
Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!
PaulaMax Jewelry · paulamaxjewelry.com · outside the top 100k
- 1★2024-11-18
by far one of the most annoying bug infested app and company. Nothing works
BuyNeedles.ca · buyneedles.ca · outside the top 100k
- 3★2024-11-05
Good functions, too expensive
AUTOPOLY · unranked store
- 5★2024-11-05
ShipStation helps us manage multiple sales channels on one shipping platform. The integrations are smooth, and when we needed help, the account setup assistance was amazing! We have been able to streamline so many SOPs and our quick shipping department is now scary fast and accurate. A+
Shoyeido USA Wholesale · www.shoyeidowholesale.com · outside the top 100k
- 4★2024-10-29
I like Shipstation but I have small problems about once a month and it gets frustrating.
Gods10com · unranked store
- 5★2024-10-23
Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms
Old Resaca Mercantile · oldresaca.com · outside the top 100k
- 5★2024-10-12
As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!
Bespoke Hearts · bespokehearts.com.au · outside the top 100k
- 3★2024-10-11
The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution.
Wholesale Printables · wholesaleprintables.com · top 100k store
- 5★2024-10-10
This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.
Vermont Brownie Company · www.vermontbrownie.com · top 100k store
- 5★2024-10-07
Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL
Northland Vapor Company · northlandvapor.com · top 100k store
- 1★2024-10-06
Terrible integration with Shopify. - If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice. - I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation. - I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company. - I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly. I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.
Wms&Co. · wmscoshop.com · top 100k store
- 1★2024-10-06
WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.
The Rustic House · www.therustichouse.com · outside the top 100k
- 5★2024-10-04
great app. easy to ship !We use it all the time.
Premium Teas · premiumteas.ca · top 100k store
- 5★2024-10-01
Love it! It has really streamlined our shipping processes.
Elleebana Store USA · elleebanastoreusa.com · top 100k store
- 5★2024-10-01
Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!
Phillips Brush · phillipsbrush.com · outside the top 100k
- 1★2024-09-30
I would not recommend ShipStation. Customer support is terrible.
Tulsa Body Jewelry · tulsabodyjewelry.com · top 100k store
- 1★2024-09-26
Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!
GF Oats Australia · gfoats.com.au · top 100k store
- 1★2024-09-26
This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party. Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time. As you can see I have been using this app for many years and they can and should be doing better..
AtlasPacks · atlaspacks.com · top 100k store
- 5★2024-09-19
Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.
Decoupage Napkins.Com · decoupagenapkins.com · top 100k store
- 4★2024-09-19
There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!
Lash and Beauty Store · lashandbeautystore.com · top 100k store
- 5★2024-09-19
This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.
Beehive Meals · beehivemeals.com · top 10k store
- 5★2024-09-18
Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!
Things Engraved · thingsengraved.com · top 100k store
- 1★2024-09-16
I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer. Do we have a printer issue or shipstation issue? contact daniel@hairillusion.com
Hair Illusion Inc · unranked store
- 5★2024-09-12
Makes shipping easy!
Roger George Special Effects · rogergeorge.com · top 100k store
- 1★2024-09-06
Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08 You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.
Nelson De La Nuez The King of Pop Art ® PopLand Studios · kingofpopart.com · top 100k store
- 1★2024-09-04
This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.
ToteSavvy · www.totesavvy.com · outside the top 100k
- 5★2024-08-30
Great app . Saves time and money.
Surprise Gifts · unranked store
- 5★2024-08-25
I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.
Zutto Fire · zuttofire.com · outside the top 100k
- 5★2024-08-22
ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.
ONE® · onecondoms.com · top 10k store
- 5★2024-08-15
I like the way you can select your prefer carrier. Differentiate between residential and commercial address.
Hampton Chocolate Factory · shop.hamptonchocolatefactory.com · outside the top 100k
- 5★2024-08-15
Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless. Now if only Shopify's integration with Fedex would be as good as Shipstations ;)
Reload · reload.tools · outside the top 100k
- 5★2024-08-14
I've found the people at ShipStation to be attentive and great to work with. It's a good product.
Mostly Good Books · unranked store
- 5★2024-08-13
This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.
www.MarineVinylFabric.com · www.marinevinylfabric.com · top 100k store
- 5★2024-08-12
Great reps. Great help center. Great product.
Optishot Golf · unranked store
- 5★2024-08-12
ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services. It also gives you Shipping analytics which is very helpful.
Exotac · unranked store
- 5★2024-08-06
Fantastic experience and app!
Bearded Garden · unranked store
- 2★2024-07-31
I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because you spend some time getting it set up, and blam, smaked is the face without it.
RetailXcess · unranked store
- 5★2024-07-31
Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.
nodpod · nodpod.com · top 10k store
- 5★2024-07-24
I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!
The Clothing Cove · theclothingcove.com · top 100k store
- 5★2024-07-18
great product we really love the way they helped us. Careful with Canadian shipping. You may get hit with fees after the shipment. Love this product.
Xenopucks.com · www.xenopucks.com · outside the top 100k
- 5★2024-07-18
Greetings.....This will be my easiest review for 2024. SHOPIFY absolutely rocks. Their customer support is exceptional, their platform is clean and efficient. Very user friendly and simple to add products and shipping methods. If you are on the fence on selecting a platform for your company, I will save you time and effort trying to decide. Go with SHOPIFY.
Shat-Tech inc. · shattech.com · outside the top 100k
- 5★2024-07-17
This application has saved our company time and money and helped us streamline our shipping process
Rockywoods Fabrics · rockywoods.com · top 10k store
- 5★2024-07-17
OK, it's time to leave a review as we've been using ShipStation for a few years now. The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation. I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well. Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really. I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels. TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome! ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.
SuperheroDIY · superherodiy.com · top 100k store
- 1★2024-07-16
Avoid this garbage program. So many bugs and the customer service is embarrassingly abysmal.
Polysleep Canada · polysleep.com · top 100k store
- 5★2024-07-11
Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!
My Bril · unranked store
- 5★2024-07-04
Been using Shipstation for a couple years now with UPS and Canada Post as my carriers and it's been flawless the entire time. Thanks
Birth Supplies Canada · www.midwiferysupplies.ca · outside the top 100k
- 5★2024-07-03
For me this has the best UI and integration of the shipping apps we've used
Creations by Alfie · creationsbyalfie.ca · outside the top 100k
- 5★2024-06-25
Easy to use. Customer service is wonderful and thought me many tricks and tips!
Africa Direct · africadirect.com · top 100k store
- 5★2024-06-14
I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business
JosaBeauty · unranked store
- 5★2024-06-12
Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?
Signal Fulfillment Center · shopteamsignal.com · outside the top 100k
- 5★2024-06-11
Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.
Bucket Culture · www.bucketculture.com · outside the top 100k
- 5★2024-06-10
Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.
Essensa · essensa.com · outside the top 100k
- 4★2024-06-09
There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.
Uniquely Thai Lao TV · uniquely-thai.com · outside the top 100k
- 5★2024-06-06
Gret Service and prodcuts
6 Pack Fitness · 6packfitness.com · top 100k store
- 5★2024-06-05
Software makes shipping our Sharts® a breeze.
Shart.com · shart.com · top 100k store
- 5★2024-05-31
Works great for our Golf Business!
Gospel Golf · gospelgolf.com · outside the top 100k
- 1★2024-05-30
Frequent bugs, frequent unnecessary UI "upgrades", unbelievably painful claims process. Best to just stick with Shopify shipping. EDIT Dec 19, 2023 - After posting this review, ShipStation reached out and provided partial resolution. Revising to 3 stars. If all is resolved, will edit to 5 stars. EDIT May 30 2024 - Support continues to be supremely unhelpful and inefficient. Revising to one star, and back to exploring other options.
Filastruder · www.filastruder.com · top 100k store
- 5★2024-05-29
Shipstation has made our shipping experience so much easier!
Complexity Shop · unranked store
- 5★2024-05-22
Fantastic software. Easy integration to Shopify.
KoboldTradingPost · unranked store
- 5★2024-05-21
Works seamlessly!
Steele Plant Company · sweetpotatoplant.com · top 100k store
- 5★2024-05-19
ShipStation is easy to us, importing orders from multiple platforms. I also like that you can schedule free pick ups. Great tool for small business owners!
Enchanted Vines · www.enchantedvines.com · outside the top 100k
- 1★2024-05-17
outrageous fee structure. stay away cause one youre locked in they will keep on taking advantage of customers
HTM Lighting Solutions · unranked store
- 5★2024-05-17
Chelly Bell has been wonderful with her support during the implementation process! She took the time to thoroughly understand the business needs and goals, ensuring that the implementation process was tailored to our specific requirements. Any questions or concerns I had, were met with patience and clarity, making the entire experience smooth and stress-free. Chelly's technical proficiency with Ship Station is also impressive. She navigated the platform with ease, configuring it to work seamlessly with our unique needs. I feel a lot more confident about the launch of our new Shopify website after Chelly's assistance with everything!
Provident Jewelry E-commerce · www.providentjewelry.com · top 100k store
- 1★2024-05-09
sticking with shipworks. this is royal pain in the butt to set up and pricey compared to shipworks. Been with shipworks for 15yrs but fulfillment wanted this. Fulfillment will have to change.
Toltrazuril Shop · unranked store
- 5★2024-05-08
The assimilation between ShipStation and Shopify has been ideal! With our intricate system of rules, it's been nearly effortless to create exactly what we needed. You feel as if the ShipStation team is literally right there with you if you need cordial guidance and help. It's a wondrous thing to have their tech team within reach with just a call! Darren was assigned to us, and he is the BEST! Highly recommend!
Keto Brick LLC · www.ketobrick.com · top 100k store
- 5★2024-05-08
Great tool for aggregating orders from multiple platforms. Great shipping rates. Customer service is responsive and helpful. You can use your own rates and their rates. We've been using the tool since 2017 with a lot of success. It has helped us scale from 10-25 shipments a day to 2,000 shipments a day.
BenShot · benshot.com · top 100k store
- 1★2024-05-06
After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.
Healthymouth Canada · koahealthcare.com · outside the top 100k
- 5★2024-05-03
Working with Chelly Bell on implementing and setting up our ship station was an exceptional experience. She expertly guided us through the entire process and went above and beyond to ensure we were operational, earning her a well-deserved five stars. Thanks to her efforts, not only are we up and running smoothly, but we're also enjoying significant savings on our shipping costs. Thank you, Chelly!
SLNT® · slnt.com · top 10k store
- 5★2024-05-02
Great! Works really well with Shopify. Only complaint is orders take over an hour to import from Shopify to ShipStation, so sometimes I have to wait a bit before fulfilling a new order. Everything else is great! Super easy to set up and has all the features I need to run my small business.
Nurturing Seedlings · unranked store
- 5★2024-04-30
Great
Nazareth Store · nazarethstore.com · top 100k store
- 5★2024-04-30
Fantastic
Experience Vinyl · experiencevinyl.com · top 100k store
- 5★2024-04-30
ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.
Boomerang · shop.boomerangbike.com · outside the top 100k
- 5★2024-04-30
I love Ship Station, very easy to use, amazing live US based customer service. Thank you!
Pinsy Shapewear · wearpinsy.com · top 100k store
- 5★2024-04-30
We sell on multiple platforms and ShipStation makes it super easy for my assistant to come in and ship for me. She doesn't have to have any sign in info for Shopify.
Duct Tape and Denim · ducttapeanddenimshop.com · outside the top 100k
- 5★2024-04-30
Easy to use. I love how you can combine orders and process them altogether. It saves a lot of time! Very user friendly!
MD GLAM · mdglam.com · outside the top 100k
- 5★2024-04-30
ShipStation has been a crucial tool for our operations. It offers many amazing features and can do much more than you think at first. Been using it for over 2 years and very happy with it.
TheFreshener.com · thefreshener.com · outside the top 100k
- 5★2024-04-26
Make shipping more easier and efficient!
ISLA Project · www.theislaproject.com · outside the top 100k
- 5★2024-04-25
Integration was easy and the team helped us set up fairly quickly. Chelley was extremely helpful in the implementation stage and helped us with some great time-saving suggestions.
Creekside Estate Winery · www.creeksidewine.com · top 100k store
- 5★2024-04-25
Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!
Bustin Boards Co. · bustinboards.com · top 100k store
- 1★2024-04-20
Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.
Shop Foodocracy · shopfoodocracy.com · top 10k store
- 5★2024-04-19
ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.
Bicycle Warehouse · bicyclewarehouse.com · top 10k store
- 1★2024-04-11
We have contacted support to end our subscription as the app was unstable and could not meet our needs. Support told us to go to settings and close the account. We did but it still continued to charge us every month!
Gusta Supplies · supplies.gusta.ca · outside the top 100k
- 5★2024-04-03
Most productive shipping app
Classy Cufflinks · www.suitsyousir.com · outside the top 100k
- 5★2024-04-02
We struggled at first with changes to their platform. But, it is still an app we use every day to this day, for over 10 years. And we are not switching anytime soon. I have researched for a different one, but Shipstation is the best app for processing orders.
Lovepray jewelry · www.loveprayjewelry.com · top 100k store
- 5★2024-03-26
User friendly interface, great shipping options, fast & friendly support & account management.
bohohippyshop · unranked store
- 5★2024-03-19
It makes shipping cheap and easy!
Boosted Safe · www.boostedsafe.com · top 100k store
- 5★2024-03-19
Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!
SafeWatchSolutions · safewatch360.com · outside the top 100k
- 1★2024-03-15
This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!
DreamBuy · dreambuy.co.uk · outside the top 100k
- 5★2024-03-15
Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation. Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+
Lorcana Card Shop · lorcana-card-shop.myshopify.com · outside the top 100k
- 1★2024-03-14
Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!
Yes Melanin · unranked store
- 5★2024-03-13
stancey has been a huge help! thank you for helping solve my problems!
Kechi Bath Company · www.kechibath.com · outside the top 100k
- 5★2024-03-11
I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.
SummersMade · unranked store
- 1★2024-03-07
Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.
PAP MD · papmd.com · top 100k store
- 5★2024-03-06
Great tools, and great rep Stancey. She reached out personally and helped resolve some problems. Shipstation is a huge help however it is fairly difficult to setup all your automation rules. Once you set up your automation rules, then you are off to the races. Thank you.
ZombieMushrooms · unranked store
- 5★2024-03-05
I am so happy with this App , it does that ever you want
Honey Bird Sweets · honeybirdsweets.com · outside the top 100k
- 5★2024-03-01
We use ShipStation and Shopify with 3 different businesses. We could not be happier with the service and the Apps.
SIM RACE CITY · simracecity.com · top 100k store
- 5★2024-02-26
Shipstation made it extremely easy for us to ship many orders at once with only a few clicks. If your business is like ours and you often ship more than 20 orders a day, I would highly recommend Shipstation. Once item weights were inputed into Shopify, and automation rules were set in Shipstation, we were able to save at least an hour of work each day in the shipping process. Not to mention the low rates Shipstation offers. By the end of the 30-day trial, I was relieved to have found this app. : )
National Running Center · nationalrunningcenter.com · top 100k store
- 4★2024-02-23
All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices
Simple Shapes · www.simpleshapes.com · top 100k store
- 1★2024-02-22
Update: The only response I've gotten from ShipStation was because of this review. I still haven't heard back from anyone about my problem in most of a week. Seems they care more about how they look than how they actually do their jobs. It keeps getting more expensive, while the service keeps getting worse. I've been three days without the ability to create labels, and I still can't figure out if any of the support staff (who appear to be farmed out to a 3rd party now) have even used the software before. Not only did my fees DOUBLE for using my own carrier accounts, but the service and support are 1/10th of what they used to be. This is the worst way to spend your money. Find something else. Im cancelling and moving to Ordoro. Update: After 2 weeks of outage my issue was finally resolved and we were able to create labels again with the carrier we have the best agreement with. We lost ~$3000 in increased shipping costs in this window of time. Shipstation was gracious enough to provide us with a $400 credit to make up for this.... Responses were slow, and we were more or less left completely in the dark on what was going on, or what discoveries were made. We were never provided with a reason for the outage. We are still working to migrate away from ShipStation at this point.
PatchPanel · patchpanel.ca · outside the top 100k
- 2★2024-02-15
I have had a lot of trouble calculating shipping costs. Sometimes my customers are charged way too much and sometimes way too little
O3Vets · o3vets.com · outside the top 100k
- 5★2024-02-15
Easy integration and has streamlined and automated most all of our shipping at good rates. Very much recommended.
AmericanPowerGear · www.americanpowergear.com · outside the top 100k
- 5★2024-02-14
excellent!
ShopMoonCake.com · shopmooncake.com · outside the top 100k
- 5★2024-02-11
ShipStation is fantastic and I’m glad I made the switch! The level of customisation and automation is amazing and something I thought I wouldn’t need, but after using it I can’t see how my previous integration would’ve been able to match ShipStation’s capabilities. The customer service and support is also a cut above the rest with friendly and knowledgeable staff. You can also reach them by phone or video call as well which is great for business owners. Looking forward to continuing business with ShipStation!
Deucekey · deucekey.com · outside the top 100k
- 5★2024-02-06
The customer service is top notch. I had received a call from Stancey, and she helped make shipping easier and even send me the related guides that I wouldn't have been aware of with out her. She's been keeping in touch to help answer all my questions. It's been by far the best customer service experience I've had.
Artemis Pet Food Company · www.artemiscompany.com · outside the top 100k
- 5★2024-02-02
Love this App Easy integrations with Lots of easy to use features. Shipping rates are better than I get from most carriers.
OBICompanySTORE.COM · obicompanystore.com · outside the top 100k
- 5★2024-02-02
Got set up right away and was given a free trial. The shopify integration was seamless and orders import in a timely manner. Stancey has been a great help and deserves a raise!
The Mighty Fish · www.themightyfish.com · top 100k store
- 5★2024-02-01
Stancey was extremely helpful and even followed up with me to make sure everything was working well and going fine. Definitely would recommend getting in contact with her if possible!
Dazzle Sports Marketing · www.dazzle-sports.com · outside the top 100k
- 5★2024-01-30
We migrated 2 months ago and immediately shaved hours off of our order fulfillment process. It used to take on average about 6 hours from reviewing orders to having the last one packed, we've gotten that down to about 2.5 hours through the use of pick lists, having labels printed by SKU and being able to quickly price shipping and print in bulk. ShipStation pays for itself through saved labor hours.
Forest City Supply · forestcitysupply.com · outside the top 100k
- 5★2024-01-24
I have been consistently blown way by the level of support and care that ShipStation gives to us. We aren't exactly a big store, but they treat us as if we're a multi-national enterprise. The solution is great as well, but being able to work with such kind and knowledgable people has been a godsend in getting our e-commerce business up and running. Looking forward to many more fruitful years with the SS team! Keep crushing it!
Munchiez Japan · unranked store
- 5★2024-01-24
Stancey Curry was great!
Giovani Jewels · giovanijewels.com · outside the top 100k
- 5★2024-01-19
Choose this app because it is used by many big brands, the price was right, and the integration between multiple selling platforms is perfect. Saves me so much time and money when it comes to shipping.
Both Lighting USA · bothlightingusa.com · top 100k store
- 5★2024-01-18
I appreciate the follow-up calls from my representative, Stancey. She is consistently prompt with her callbacks and exhibits great patience in addressing my questions. What sets her apart is her dedication—she took the initiative to visit our e-commerce site, SpiritofCAN.com, showcasing a genuine interest in understanding our business. This speaks volumes about their authentic commitment to our partnership.
Spirit of CAN. · www.spiritofcan.com · outside the top 100k
- 5★2024-01-18
Great experience using shipstation with our new business so far. Customer service is always so helpful and friendly, which is so appreciated! This platform really allows me to stay organized and gives me everything i need for shipping, returns, etc. all in one place.
Mabē · mabeproducts.com · top 100k store
- 5★2024-01-17
Absolutely love ShipStation! We have used this for close to 3 years now at this point and it has literally saved us hundreds of hours of time. The UI is easy to use and understand, and support has always been incredibly helpful and on point. You couldn't ask for a better shipping application.
Hatano Sen 旗之千 · hatanosen.com · outside the top 100k
- 5★2024-01-16
Customer service is great and really helpful. This app has saved us a lot of time with printing labels. Definitely recommend for any company.
Red Toro · unranked store
- 1★2024-01-14
Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!
Barbara Giuffre · unranked store
- 5★2024-01-03
Shipstation was extremely easy to setup. I was able to link it to my Shopify store seamlessly. After tinkering around with it and watching a few youtube videos I trained my team and was ready to go within an hour. I was called by the onboarding team but didn't real need the assistance. Highly recommend for the easy of use and seamless integration.
Boujie & Co. Boutique · boujie-co.com · outside the top 100k
- 1★2023-12-20
My below review changed after realizing that Shipstation almost doubled their subscription pricing (specially with Canadian $ conversion) with just a mass emailing (no authorization consent requested) and NOT providing Real Time Rates options in Canadian Subscription although their rates are same as in USA. Not worth service for the kind of subscription package price! Cancelling our subscription!! ShipStation works and integrate very easily with our Shopify store. It simplifies the eCommerce system. Orders are automatically pulled for shipping cost comparison, tracking & customers notification, all updated in the blink of moments. Can't imagine operating a small business without shipstation tools! It's a necessity!! It is 5* rated tool except the fact that the monthly subscription charges should have included customer service as and when required. Reaching tech support a twisted hassle, raising tickets and waiting. Hope they can include tech support as part of every package.
HospitalityEmporium · www.hospitalityemporium.com · outside the top 100k
- 5★2023-12-05
ShipStation has been great and Stancey was very friendly and helpful with the follow up calls! Thanks so much!
Astroworld Telescopes · astroworldtelescopes.com · outside the top 100k
- 1★2023-11-29
Expensive, they keep raising the price and support is never good. They also launch updates that crash the system. Shipstation has an outage 5-10 times per year. Currently, It won't connect to Shopify correctly and I can't get any help.
LeanLight · leanlight.com · outside the top 100k
- 5★2023-11-21
Shipstation support on getting us set up has been great. Carlos was super responsive & happy to help out with all the issues we had, and take the time to run through things on calls / zooms. I imagine it's a tricky job connecting multiple shipping providers with legacy systems to hundreds of SMEs with different needs, but genuinely feel like they're doing a decent job at it. The main problems we had were from our shipping providers themselves.
Wine Unpacked · unranked store
- 5★2023-11-09
Like with most apps, there have been some complications at the start, but shipstation support has been on point to address any issues we have had. We have been using it for over 6 months and are happy with it. I would recommend it to anyone.
Spinettis Gaming Supplies · spinettisgaming.com · top 100k store
- 5★2023-11-08
Makes fulfillment so much easier and efficient. Also very good customer service. I needed help customizing labels in a certain way and Stancey hopped on the phone with me and walked me through it step-by-step!
Milky · shopmilky.com · top 100k store
- 5★2023-11-06
10/10 would recommend for anyones shipping needs !
Flexpower · unranked store
- 5★2023-10-30
ShipStation has been an amazing platform for our business. As our company is new to fulfillment, ShipStation made growing this side of our business extremely easy! The customer service is easy to reach, helpful, and very attentive!
Shake Smart Foodservice Protein · unranked store
- 5★2023-10-27
We love shipstation! It allows us to manage all of our brands in 1 shipstation account. We find the shipping prices are usually better than Shopify shipping as well.
Minox · tryminox.com · outside the top 100k
- 2★2023-10-23
I have used Shipstation for 4+ years. I liked Shipstation despite its quirks. Two weeks ago they overfilled my Stamps.com by $800 account due to their system error when we tried to ship and refill our account. When your Stamps.com account balance is too low, a window will pop up to refill it. We recharged with $200, or so we thought, but we got the prompt again that we didn't have enough balance and we needed to purchase more. Did it. .system error - same thing. Little did we know their purchases were delayed by 20 to 30 minutes and each time we pressed the buy button, it was purchasing more shipping and creating a shipment, but not showing the shipment or updating the balance in our account. So 5 transactions, $200 each -$800 more than needed. I only found this with our credit card transaction review. We called them and they refused to refund me without canceling my Stamps.com account. They were very interested in how this happens, so guessing they were debugging their system error. We didn't need $1000 shipping, so after we reached out to them and tried to resolve it, we contested with our credit card for $600 of that. Shipstation was very quick to shut my account down. If there is anything I can say about Shipstation is that system of shutting off a customer's account is very quick and efficient. Good job. After we realized our account was shut down, we called back in and they said the only way to get reactivated was to bill back the $600. Without options and needing to ship, we caved and said go ahead. Start the clock, it took them another 7 days before we could ship. This service feels like they really don't want me as a customer or think overcharging and holding hundreds of dollars of customer money is good business. Will I recommend Shipstation - No Way - something is broken over there. did I before this? Yes. I wasted over 6+ hours of my time over 7 days resolving Shipstation's screws ups and bureaucracy in getting my account turned on. I don't know if there are better options at this point, but you can be sure I am scheduling time to figure it out. If you want to count: 7 calls over 7 days to get this resolved. 6+ hours of my time. On several calls with primary support, the agent said they couldn't resolve my issues - Only the people at XXX number could resolve this. Then when I called the XXX number, they said they couldn't resolve the issue either and to call back the original number. I asked for a supervisor, said there is none and to call back the regular number. Did that, waited on hold again asked for a supervisor, agent said no for 15 minutes until he spent the time reviewing my case and asking all the same questions. Never got to speak with a supervisor. I run a business - like all people who have a Shopify account. Stuff happens, but when it does having your account shut down for a system-critical service is a real issue. If you do use their services, have a plan in place for when you have issues and expect multiple-day downtimes. Expect no apologies. Expect no one to take responsibility. Expect a lot of broken promises and wasted follow-up. Also, they sent me a survey to ask how they did. After starting, I realized it would have taken me over 30 minutes to complete it. I opted to spend that time here to let potential customers know about my experience. Update 6/23/2022 - Shipstation/Stamps management reached out to me by phone/email to understand this issue better and see what went wrong after seeing this review. They are going to look through their support strings and try to figure out what went wrong here and try to make it right. There is someone at the other end of the line here listening at least. Update 10/23/2023 -We have used shipstation as a backup and for very specific shipping needs, but find that shopify rates are the same or better in most instances. If you use UPS and UPS misses a $200 overnight first - you can try to get a refund from Shipstation, but they have a weird form, zero follow up and say that if UPS approves the refund, we will see a refund - just did an quick check against our and I have never seen a refund - at least 3, likely 5 submission this year. Seems like they give you a place to push buttons with zero follow up. They don't have any paper trail. Still don't recommend these guys - they will stay as a backup for us unless they don't like this review. If you are another vendor, don't reach out to me to solicit based on this. I am covered.
eMotimo · emotimo.com · top 100k store
- 1★2023-10-11
I have to echo the other terrible reviews. Yes, the software works until it doesn't. Then, when you're under the gun, orders piling up, and waiting on their awful customer support... you're stuck. I'm jumping ship before the holidays.
Defined Life - Official Store of the Define My Day™ Planner · unranked store
- 1★2023-09-29
I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.
BodyFactory · bodyfactory.com · outside the top 100k
- 5★2023-09-19
Great all around integration, we have no import or tracking update issues in the two years we have been using Shopify and Shipstation. Customer service with Shipstation is invaluable with new packing slips and report export questions we find useful all year. Shopify would not be as productive or fun for that matter without the two together.
VoyagerTools · www.voyagertools.com · outside the top 100k
- 1★2023-09-19
UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.
Bakers Authority · www.bakersauthority.com · top 100k store
- 5★2023-09-13
I love using shipstation! It saves money on shipping and they have been incredibly helpful, whether it was for set up, answering questions or walking me through processes. What's even more amazing is they contact me to check up on me-- I've never called them!
Nook-A-Lickle Creations · nookalickle.com · outside the top 100k
- 5★2023-09-12
Shipstation has greatly improved our shipping. I had awesome customer service during the setup and integration process. No complaints so far.
Bemis Honey Bee Farm · bemishoneybeefarm.com · top 100k store
- 5★2023-09-08
I used another competitor before trying Shipstation. We were having trouble with the competitor's automations not working consistently. We're a small biz (6 figs rev) and so we really just needed the basics to work. After trying Shipstation, the time we saved with automations working perfectly, every time, was huge. No question, we love the product and will continue to be a customer.
The Banana Cabana LLC · unranked store
- 5★2023-09-07
We've been using Shipstation for a few months now and we love how easy & intuitive the interface is. Zach Webb is our trial rep and he went above and beyond to answer questions or to help us even when our trial is over. We also got a great deal on shipping costs compared to doing it ourselves! Overall everything syncs nicely and smoothly between Shipstation to Shopify.
Modern Display · moderndisplay.com · top 100k store
- 1★2023-09-06
FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING ERROR MESSAGE: This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription. THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS
No Prep Racing · noprepracing.com · outside the top 100k
- 5★2023-09-05
Very easy to use and set up. The service has been friendly and prompt. Overall, we're happy with our decision to fulfill orders through them.
Replay Guitar Exchange · unranked store
- 5★2023-09-01
ShipStation is easy to use and really streamlines my shipping process. I love the fact that I can create shipping presets, so whenever a customer selects their shipping option at checkout, ShipStation already knows what carrier and shipping option to use. It's as easy as selecting my orders and hitting print. ShipStation has so many options to customize your shipping process it should work for literally any Shopify store out there!
JET Pedals · jetpedals.com · top 100k store
- 5★2023-08-31
Easy install and we had a rep that proactively contacted us, walked us through the product, answered questions and even gave us an extra free month. The multipackage service alone was reason to switch from Shopify shipping. Eager to try the new UPS Saver service that's only available through Shipstation. Highly recommend!
The Millwork Outlet · themillworkoutlet.com · top 100k store
- 5★2023-08-31
After the initial call with the rep Michael Byrd, we gave it a try. He guided us into how to make things go super smooth, and we are very very happy with the last two months. We used to print and do all the labeling ourselves from copying the address onto an address label sheet, printing it, putting on the package, going to the USPS for hours at a time sometimes, and now we click a few buttons, slap it on the package, and it gets picked up. SO MUCH BETTER!
Mountaindale Press · www.mountaindalepress.store · outside the top 100k
- 2★2023-08-30
If you are shipping a few orders a month ShipStation might be good. However, if there is an issue, even a small one that can be solved with a few lines of code, Ship Station will not care and will not help you with anything.
Liberty Orchards · libertyorchards.com · top 100k store
- 5★2023-08-30
ShipStation integrates seamlessly with my Shopify store and makes fulfillment and shipping orders a breeze. I have been using ShipStation for about 2 years now and love it. The recently added DHL rates are extremely good.
sidebysideinhealth · unranked store
- 5★2023-08-29
We're really enjoying the ease of connectivity with Ship Station and Shopify. We added extra capabilities with our WMS so we have no problems. Our account manager called, introduced herself, is available to us - it's pretty easy. Give their developers a bit of time to work on more features and it will stay the best solution.
LOCK'D IN · lockdin.com · outside the top 100k
- 5★2023-08-24
We've been working with Shipstation for a couple years and it is truly an incredibly easy-to-use and intuitive product. Shopify integration was super simple and it has changed how we are able to fulfill. On top of all these benefits, shipping prices are always lower too. Highly recommend!
Dawn & Dusk Jewelry · dawnandduskjewelry.com · outside the top 100k
- 5★2023-08-23
This app seamlessly connects with our Shopify store without any issues. We have had no issues with this at all.
L'Evate You · levateyou.com · top 100k store
- 1★2023-08-23
As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.
The Uniform Superstore · theuniformsuperstore.com · top 100k store
- 5★2023-08-22
Shipstation has been great for our ability to create labels and group our shipments into seamless batches. Has not given us issues that we can't solve as our business grows which is very helpful. I recommend for smaller 3PL operations that are starting to scale upwards and need to efficiently manage the order volumes and complexities that go with growth.
shawberri · shawberri.com · outside the top 100k
- 1★2023-08-10
This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.
kidsclothingwholesale · kidsclothingwholesale.co.uk · outside the top 100k
- 1★2023-08-08
Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.
Detour Sunglasses · www.detoursunglasses.com · top 100k store
- 1★2023-08-03
not cheap not worth it
Vita Hot Deals · vitahotdeals.com · outside the top 100k
- 1★2023-07-24
Absolute rubbish. The support is shocking, so incompetent and will never acknowledge an error. The servers are always down, shipconnect doesn't work half the time and the don't include the discounts in the commercial invoice so the customers get chared taxes on what the items cost full price not what they actually paid for them.
WILN.com · wiln.com · outside the top 100k
- 1★2023-07-21
FRAUDULENT COMPANY! I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone. DO NOT GET THIS APP!
Kingfisher Craft Company · www.kingfishercraftcompany.com · outside the top 100k
- 1★2023-07-20
We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon." In our opinion Shipstation is: 1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches. 2. Is too complicated and hard to learn and use. Simple tasks require multiple steps. 3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software. 4. Is too expensive considering the low quality service it offers. 5. Has pathetically slow progression when it comes to fixing issues with their software.
Astro Ridge · unranked store
- 1★2023-07-13
I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software. Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
Quikflip Apparel · www.quikflipapparel.com · top 100k store
- 1★2023-07-07
I have edited my review in July 2023 Previously i thought "This makes my life so much more simple. Firstly, the support I have had is really good. An initial meeting was set up with someone and she supported me all the way. I have very complex settings to enable me to automate my shipping method and weight, and the app is very customisable to your needs. I can easily download all of my shipments before I confirm them, so I can count them and make sure they are correct first. It enables you to easily flag express orders and certain types of orders. You can also use it to print out all of your packing slips, which is very useful. It also tells you if you have already printed them. I used to use Royal mail click and drop, but this makes it so much easier. It is working really well." NOW HOWEVER I have had a number of shipments that I cant create a label for. I get strange error messages. Support are unable to help. Unfortunately unless it is a simple error, support have to escalate the query and usually this means you NEVER hear back with a solution. I usually give up at this point and have to go direct to Click and Drop and create a label there. On one occasion I was told i would have to wait 2 weeks!! To which I said to not bother as I needed it sorted by end of day. FOR WEEKS I have had an issue with Ship Station Connect disconnecting, making it an utter nightmare to get my labels printed. Nobody is sorting it out. They tell you to do basic stuff which I have done and have had no effect, as I had thought. I keep getting stupid emails saying "let us know if you are still having issues". It is really slow now too and keeps glitching Plus in shopify it says your app is unsupported now and needs updating. What is going on? I give up and am NOW LOOKING TO LEAVE TO A DIFFERENT APP.
Crafty Girl Maria · www.craftygirlmaria.co.uk · outside the top 100k
- 1★2023-06-23
We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...
Precision Raceworks, LLC · precisionraceworks.com · top 100k store
- 1★2023-06-07
They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.
Flush Packaging · flushpackaging.com · top 100k store
- 1★2023-06-06
Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!
MARIN RAW · unranked store
- 1★2023-06-05
Very very buggy. Used to be great. If anyone can recommend an alternative please do so. This software is a mess.
Sankofa Edition™ · sankofaedition.com · top 100k store
- 1★2023-06-05
I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.
Tin Can Sally · unranked store
- 1★2023-06-01
Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.
Fendrihan Canada · www.fendrihan.ca · outside the top 100k
- 1★2023-04-25
The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue. Very very dissapointed in their level of service.
WheelWiz · unranked store
- 1★2023-04-24
If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues. Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".
Great Garden Plants · www.greatgardenplants.com · top 10k store
- 5★2023-04-21
We have used Shipstation for many years now. They have recently revamped their customer service department and have been very helpful with setting up automation and integration with our Shopify page. One of the best shipping solutions in the market
SWFTbar · unranked store
- 5★2023-04-21
I'm a huge fan of this service and all the ShipStation employees I've talked to! This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!
ShrigmaDesigns · shrigmadesigns.com · outside the top 100k
- 2★2023-03-29
Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible. I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address. The system sucks! Support SUCKS YUUUUUGE D!
The Pond Shop® · thepondshop.com · top 100k store
- 1★2023-03-16
Does not integrate, does not work. App is unsupported in Shopify. I would steer clear. I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.
Valentia Skincare · unranked store
- 1★2023-03-14
not working not working not working not working not working not working not working not workingnot working
OCTOPUS · www.octopus-clip.com · outside the top 100k
- 1★2023-03-14
I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution. Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.
Big Blanket Сo® · unranked store
- 1★2023-03-08
We have used ShipStation for years, and depended upon it for fast efficient labels. Since Shopify rolled out "Locations," we have been able to print to either warehouse and "change" the location in Shopify each time. Suddenly ShipStation no longer does this. Its been a couple of weeks now, and I have to manually change the location the inventory is pulling from in Shopify. We get 100 - 200 orders per day. Support has moved from "escalating to the dev team" to actually trying to gaslight me, claiming that what I say ShipStation has done for years has never been possible.
Blackwell's Wines & Spirits · www.blackwellswines.com · top 100k store
- 2★2023-03-06
I find this platform to be very buggy, it goes down a lot and shipments go missing often. It's a very frustrating experience.
Faded Days 2 · unranked store
- 5★2023-03-02
ShipStation is one of the best shipping software you could find in the market. We use it on a daily basis, works very well with Shopify stores. With the scan / verify feature, we reduce our mis-ship rate gradually. Will definitely recommend to all Shopify users.
Tender Leaf Toys Canada · tenderleaftoys.ca · outside the top 100k
- 1★2023-02-16
We have problems with downloading/importing our orders. How many times should we contact you to fix this problem? Instead of increasing prices fix the problem with downloading/importing orders, PLEASE! Your customer service is useless against this problem! Your App does not work properly last a few weeks at least. We have to leave a review in the hope someone takes care of our problem. If it does not help we will think about an alternative company! We will delete it if our problem will be resolved!
fragrancesline.com · unranked store
- 3★2023-02-14
Good... when it works. We constantly have issues due to updates. They change things that dont work as well for us, then we have to change how we process our orders. Right now, our orders will not even import to ShipStation and they can't tell us why.
Cyrus Distribution · unranked store
- 5★2023-01-27
We’ve been using Shipstation for a few years, and it completely changed our order fulfillment process. We’re an omni-channel ecommerce business and the ability to see all our orders from the different selling channels in one place allowed us to streamline our processes and improve our order fulfillment timelines. It also allows us to offer multiple shipping options to our customers without having to change the process of how we create and print the labels. 10/10 would recommend for any small business looking to fulfill orders more efficiently!
Amanda Deer Jewelry · www.amandadeer.com · top 100k store
- 5★2023-01-24
We have used them for 6 years now and couldn't recommend a better software to use for shipping. They are one of the few that works and cares about its customers and will go above and beyond for you!
Grill Your Ass Off · grillyourassoff.com · top 100k store
- 3★2023-01-06
The app works well except for printing problems from time to time. However I would not recommend using their insurance - 'shipinsurance'. The app allows you to buy insurance on an item even if it is not insurable. I have been using the app assuming if I could buy insurance the item was insurable. I have filed my first claim in two years and it has been denied as the shipping option was not insurable despite the fact that they offered insurance on my shipping option. I would have chosen a different shipping option had I known this. App needs to be fixed so that insurance is not offered on non-insurable shipping options.
The Orange Room · theorangeroom.ca · outside the top 100k
- 1★2022-11-29
I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking into a different fulfillment app.
SWL · www.theswlstore.com · outside the top 100k
- 5★2022-11-17
Love Ship station streamlines all my shipping into 1 central place. I am able to ship from multiple sales platforms and use my multiple courier accounts.
Wolverine Custom Woodcraft · wolverinewoodcraft.com · outside the top 100k
- 1★2022-11-07
We've used Shipstation for six years now. Their most recent update has completely ruined this software. Per support, we must uninstall and then reinstall their printing software each week (and have done so for the past several months). What's the point of shipping software that's unable to print labels?!
Melodic Virtue® · unranked store
- 3★2022-11-06
their support technic team was really Helpful . But I was not really happy with the rates and it was quite complicated to choose a package/carrier. I did not enjoy my experience.
Peek-a-Boo mini creation · unranked store
- 1★2022-11-01
The app doesn't put import/export data for international shipments: hts code, values, etc. It is causes problems, because they ignored it. It is in their api and simple to include. There is no reason to leave it out. It reduces the value of the the app and service.
Rhinestone Jewelry Corporation · www.rhinestonejewelry.com · top 100k store
- 1★2022-10-17
I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .
Treshers · store.treshers.com · outside the top 100k
- 1★2022-10-06
Truly awful development team removing or breaking features with every update. Every bug report is ignored. Every feature request is ignored. Customer service team is useless, they will "forward over tickets to their dev team" and then respond after months and months of outage issue reports just to tell you they aren't doing anything. Based on my experience, I genuinely hope a good competitor puts them out of business.
Little Colorado · unranked store
- 1★2022-09-23
This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.
Tristar Plants · www.tristarplants.com · top 100k store
- 1★2022-09-22
Do not use shipstation if you plan on adding new products to your store on a regular basis. It seemed amazing until I found out that they require you to manually add information for every product you have such as weight, value, customs info and more...all info that was already added to shopify in the first place creating twice the amount of work. The workaround they gave me was to create a spreadsheet and re-import that every time I add a new product. Ridiculous.
Rogue Lab · roguelabmfg.com · outside the top 100k
- 5★2022-09-02
Very happy with the Shopify app. It makes shipping a super breeze. Really a good app. I highly recommend you to try them out
Dry Eye Mask · www.dryeyemask.com · outside the top 100k
- 5★2022-08-30
ShipStation is the hub of my business. It makes my life so simple. I've connected my shopify store as well as all the other marketplaces where I sell. After several years of use, Shipstation continues to import all my order flawlessly.
DETOUR Shop · unranked store
- 5★2022-08-30
I love how easy it is to use Shipstation with Shopify! I get an order on shopify and it integrates very easily. I would recommend shipstation for all of you selling channels.
Bella Vie Jewelry · bellaviejewelry.com · outside the top 100k
- 2★2022-08-16
Getting customer support to answer questions is like pulling teeth. I've had a few occasions where Shipstation wouldn't print, I would make labels in bulk and then couldn't print, and assorted other issues. They take over a week to answer meanwhile you're trying to run a business. Annoying.
Crimson and Clover Studio · crimsonandcloverstudio.com · outside the top 100k
- 5★2022-08-09
I have used shipstation for years for many of my clients. very good streamlining system. I recommend!
Grocery Boiz · groceryboiz.com · outside the top 100k
- 5★2022-08-04
Great app for small businesses and includes everything you need to ship hundreds of orders a week with little-to-no hassle. Built-in UPS rate is also absolutely fantastic through them Would highly recommend.
Brazyn Life · brazynlife.com · top 100k store
- 5★2022-08-03
This app is super helpful in making shipping with our Shopify orders. Manually enter customer information when products are ready to ship is a thing of the past. Very helpful.
Element Glo · shop.elementglo.com · outside the top 100k
- 5★2022-07-22
We use Shipstation every day for our E-commerce store. Makes shipping quick and easy. The support is great, Stancey always takes care of us
Klik Belts · klik-belts-2.myshopify.com · top 100k store
- 5★2022-07-21
We have used shipstation for quite some time and it has been great. We have connected multiple store types and it has run through them with ease. It is very intuitive and easy to use. It is a breeze to work with.
TAQUERO MUCHO AUSTIN · taqueromuchoaustin.com · top 100k store
- 1★2022-07-12
Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.
Outbound Lighting · www.outboundlighting.com · top 100k store
- 5★2022-07-06
I am very pleased with shipstation. ShipStation is easy to use and the customer service is amazing. I would recommend ShipStation to any business.
Unique Creations and Designs LLC · uniquecreationsanddesignsllc.com · outside the top 100k
- 1★2022-07-05
I've been using Shipstation for about 5 years now, and this most recent update is absolutely horrible. They made it very hard to split orders, and the newly split orders no longer have their own order number. Now, as of July 1st, you can't even split orders anymore. I'm sure it's just a glitch, but when we have a large order that needs to be split into multiple shipments, we can't do it anymore. Printing labels now takes extra unnecessary steps. When you hover over an order, order details automatically pop up in a screen in front of you and doesn't go away until you click the popup away. That's annoying. They also took my custom layout for printing and wiped it clean with this new update, so I have to re-establish that. This new update is absolutely horrible, and good luck figuring out how to contact them. I am on the Gold plan and it took me 30 minutes to figure out how to contact them because help just says that if I'm on the gold plan, I should click the ? and a chat button will be there. There is no chat button. I actually have no idea what I clicked on in 30 minutes of searching to make the chat button appear, but it was ridiculous. This update will more than likely cause us to leave Shipstation after many years with them because each day it just gets worse.
Inked Goddess Creations · www.inkedgoddesscreations.com · outside the top 100k
- 1★2022-07-05
ShipStation recently forced users into a new interface that is awful and buggy. It now takes much longer to get packages out the door and creating returns and return labels takes twice as long as it used to. Good luck getting anyone from ShipStation to respond to help requests. Actively looking for a replacement because of how slow it's made fulfilling orders.
DinkyDogClub · www.dinkydogclub.com · top 100k store
- 1★2022-07-05
I've used this app for literal years and years, and it's been perfectly fine. Ever since they updated the layout and forced it on us with no option to revert it's been buggy, glitching out at anything more than a few orders at a time, and have completely disrupted the work flow many of us have been using for years. Now it's taking 2-3x as long to do the same basic stuff we used to do. Please use Pirate Ship or something else. Ship Station sucks
Pig of the Month BBQ · www.pigofthemonth.com · top 100k store
- 1★2022-07-05
So many glitches. We have lost over $1000 in orders going incorrectly to the wrong people due to label glitches and another glitch where it would not mark an order sent so our team sent it twice. Definitely do not recommend.
Tragic Beautiful · www.tragicbeautiful.com · top 100k store
- 3★2022-06-30
When it is working fine, it is a treat to use. Integration with our Shopify store is a must, and it usually work great. Lots of features and integrations with carriers. Structurally, I have little to complain about. However, the app is glitchy sometimes. Various pieces stop working for short periods of time, although their "uptime meter" claims everything is A-OK. More importantly, however, their service has been getting sloooooooow. I've had 2 tickets open for days, and nobody has helped me yet. One of the tickets is essential to our business to be tended to immediately, yet... crickets. The service was always a bit lacking, but by this point they badly need more support staff.
Lammle's Western Wear · www.lammles.com · top 100k store
- 3★2022-06-29
Shipping orders themselves seem to be going alright, but I've been dumbfounded at the number of basic things we've asked for where the response has been "You're the first person to ever ask about this feature!" which I have a hard time believing. For example, printing one Order Summary per page when bulk printing is not an option (seriously?). The most recent shock has been that, in order to simply increase the font size of the packing slips/order summaries so our more elderly staff members can read them, I have to upgrade to a higher plan that unlocks "customization" of documents. I don't want to fully customize the documents, I just want the font bigger so our staff can read it. Sucks that they want to charge us an extra $240 per year for the privilege of printing readable documents. We're in too deep now to switch apps, but my advice to anyone considering this would be to ask all those "seemingly dumb" questions you have about features so you're not shocked about what's not included down the road.
Light-O-Rama · store.lightorama.com · outside the top 100k
- 1★2022-06-23
The software glitched and charged me over $125 without ever providing a shipping label. I've been trying since January (5 months) to get this resolved, and they keep stringing me along, claiming they're 'working on this situation and investigating further'. It doesn't take 5 months to refund an overcharge, and they can figure out the glitch on their own time. That one overcharge more than cancelled out any savings provided by using the service. Now I have to go to the CC company and see about getting those charges reversed. Not worth it at all.
Cneasai Draoi Apothecary · unranked store
- 1★2022-06-18
WHAT WERE THEY THINKING WITH THE NEW LAYOUT. I HAVE BEEN TELLING THEM FOR MONTHS NOT TO SWITCH.. NOW WE ARE LOOKING FOR A NEW SOFTWARE. WHAT A SHAME.
Cerini Coffee & Gifts · www.cerinicoffee.com · top 100k store
- 1★2022-06-16
Terrible apps since the new update. Can't even reverse to the old theme. WE use this apps to save time and now it's getting even worst to ship. I dont even talk about all the bug
Bijoux Medusa · www.bijouxmedusa.ca · outside the top 100k
- 1★2022-06-16
Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.
CoalitionNutrition · unranked store
- 1★2022-06-16
We were really liking this app until they did a flash move of our account to a new version without our permission. I'm ready to find a new provider now as they won't move us back or fix a critical feature (allocation tool) that we need for our operation to run smoothly. I have gotten zero updates from the company since bringing the issue to their attention 3 weeks ago. I'd avoid this app for now.
WaLk-e-Woo · www.walkewoo.com · outside the top 100k
- 1★2022-06-09
The app was once golden and a must have for our business. But since the recent updates we have had trouble after trouble with getting into our account for everyday shipping. We are unable to to login to our account at all! it's terrible and there is no support or answers! We have used this app since 2016! So sad, but will be seeking out other options and I advise anyone looking into a platform for shipping ease to do the same! Our workflow has been completely disrupted!
KaAn's Designs · www.kaansdesigns.com · outside the top 100k
- 4★2022-06-08
Extremely reliable with few limitations. Customer service is great when an occasional issue or outage does occur. I would recommend this to anysmall to mid sized business
Sourpuss Clothing · unranked store
- 5★2022-06-07
Fantastic app we use for our shopify ebay and etsy stores. Login via shipstation website and it also tracked inventory across all above platforms. Took a while to get used to and we spent hours with phone support and they were always there to help. Thank you now it saves us countless hours on creating labels, fulfilling orders, counting inventory, etc. Amazing!
Print and Proper® · printandproper.com.au · top 100k store
- 1★2022-06-06
Rates are not syncing with checkout cart, According to shopify provided by shopify, the customer paid $13.95 while shipstation is trying to charge us $94 What a nice profit margin Impossible to get a hold of them, "Contact us" keeps taking me into loops of support documents They don't care if the site is not converting because we only have FedEx account showing in check-out It keeps asking me to upgrade shopify to advance or plus plan while I upgraded to advance plan months ago. Shopify people felt bad and emailed them on my behalf
RC Visions · rcvisions.com · top 10k store
- 5★2022-06-06
Best app out there to ship your products effortlessly. We have multiple e-commerce stores so this is very helpful to fetch all the different stores via the same app and the same carrier (Canada Post, in our case)
Sounds Good · lnovaimports.myshopify.com · top 100k store
- 1★2022-05-28
I honestly have nothing good to say about this app. I downloaded the free trial in 2021 and was BOMBARDED by customer support emails and phone calls. They were calling me up to 5 times per day and emailing me to help me set up because I had not printed a label. I ended up deleting the app because I was so annoyed by their calls. I decided to give it another shot today as our business needs a more streamlined shipping solution, but none of our current orders will import from Shopify. I think it is expensive for what you get in the first place, but the outdated interface, lagging order imports, and overboard customer service make this app a hard no for us.
Knotty Design Co. · knottydesignco.com · outside the top 100k
- 1★2022-04-04
I'm done with this app. I've tried to resolve this several times with Shipstation support, but they tell me it's "working as intended." Here are my issues... 1) When I change an order's address in Shopify, the change in address doesn't import into shipstation. I've sent items to the wrong address many times because of this. 2) When updating the address in the Shipstation app, the web version doesn't reflect the change, causing orders to be shipped to the wrong address. 3) The sync is extremely inaccurate to what is shown in Shopify when shipped via multiple vendors. For some reason, the developers can't figure out how to have an order that shows fulfilled in Shopify to reflect correctly in Shipstation, causing me to spend hours cross-referencing my open orders in Shopify to manually mark them as fulfilled in Shipstation. 4) My Etsy orders aren't syncing correctly, causing missed orders. For some reason, Shipstation only imports some of the orders, not all of them from Etsy. Again, I've tried to bring attention to these issues but the Shipstation team shows no interest in resolving them. Instead, they want to treat me like I'm ignorant. It would also be helpful to have a phone number so I could discuss the specific issues live. I'm moving on.
Danger Close Apparel · dangercloseapparel.com · outside the top 100k
- 5★2022-03-31
We have been using Shipstation for approximately 10 years. And when we launched our Shopify store a year ago, we were thrilled to find out it would integrate with Shipstation. They're the best!
Lions Pride · www.lions-pride.com · top 100k store
- 5★2022-03-25
I really love the shopify integration with shipstation. Being able to pull in all of my orders and batch print labels is extremely efficient and saves me a lot of time.
Nicholas Moegly · store.nicholasmoegly.com · outside the top 100k
- 4★2022-03-23
Very slow in the afternoon in rush period before Xmas hope this will be corrected for next year since it is 50% of our yearly sales All the rest is fine
Standout EDC · unranked store
- 5★2022-03-21
ShipStation has been a key ingredient in our multi-store setup for nearly 5 years and it's worked exceptionally well for us that entire time. The feature set has stabilized and there aren't any crazy surprises, it's uptime has been fantastic, and the value-adds they released with aggregate carrier rate discounts w/ USPS & UPS have been great. It does serve as an ingestion point for another piece of software further in our workflow, and the integration that direction has been great as well. All-around great stuff!
Ross Street Roasting Co. · unranked store
- 5★2022-03-16
Integrates perfectly with my Shopify store to handle roughly 150-200 shipments per month. Makes the process much more streamlined than shipping from Shopify directly and provides a bunch of neat automation tools. Highly recommended.
EJRecyclery - Cycling New & Used · ejrecyclery.com · outside the top 100k
- 5★2022-03-02
This app gave me more time for pondering. thank you for making such a great software. It has made things more efficient.
Tinte Cosmetics · www.tintecosmetics.com · top 100k store
- 5★2022-02-28
ShipStation is one of the best shipping software. It has great automation features which can configure according to customer requirements. Their customer service is good!!!
One Source RV · unranked store
- 5★2022-02-18
Works like a charm. All of our Shopify orders come into Shipstation without any issues. Shipstation also adds dozens of features that help with our operations.
The Linen Factory · thelinenfactory.com · top 100k store
- 5★2022-02-17
ShipStation is our primary Shipping software. All systems work as needed and integration with Shopify is simple and straightforward.
After The Burial · aftertheburial.co · top 100k store
- 5★2022-02-15
Shipstation is a fantastic platform for managing shipments! I've been using it for over a year and a half, and it continues to surpass my expectations. Pros: - The interface is nicely laid out to give access to all of the tools we need without being overwhelming, with good navigation and tab organization - You can set up customized filter and column views, and save them as tabs for easy repeat reference - The search function with advanced search is very accurate and reliable, with options to fine tune the results extensively - Product info can be updated with selective imports so you're not overwriting any existing data - There are multiple stackable options for product and order organization to give very granular control over your systems - The automation rules are extensive, with virtually every product and order variable usable as an automation trigger - Built-in batch fulfillment with the ability to generate batches through both automation and manual filtering: if you've set the item weights/boxes/customs info/batches/filtering/etc up correctly, you can process orders near-instantly - Networked printer integration: if you set up the connection with Shipstation Connect (free desktop application) on one computer, you can print from Shipstation on any device - Support is quick to respond and very knowledgeable - The documentation is extensive, easy to understand, and simple to navigate through - The pricing is also very affordable for the amount of time we save - It has integrations for all the platforms we use and can manage multiple stores and couriers The only notable con is that Shipstation currently lacks built-in tools for tracking packing materials: you can create custom box sizes and add them to orders seamlessly with both automatic and manual options, but you can't add a weight to a box listing and have the order weight adjust automatically when you change the box, or remove a box from inventory when you process a shipment. Small thing, but annoying: we end up adding the box weight to the product weights so we can batch fulfil our 1-2 item orders, but it messes all the calculations up for multi-item orders. Overall highly recommend, Shipstation is an excellent platform: I've recommended it to several small business owners in passing, and I'd recommend it in general to anyone who has to track orders.
Pure Integrative Pharmacy · purepharmacy.com · top 100k store
- 5★2022-02-14
Shipstation is a great app that is functional and does what we need it to. Couldn't run our business without it or a similar app, and we have found them to be the best provider of their type of service that we could find.
Jewelryauthority · jewelryauthority.com · top 100k store
- 5★2022-02-08
We use the App to help us sell to online customers and create a better experience for them, easier order management for us and offer the customer benefits and improve their ordering experience. For the most part we are very happy with Shopify. I think the monthly fee for Shopify Plus is a too expensive for the average company, given what we deal with in terms of ingredient price increases nowadays, inflation and just the effort to stay in business. Leveling the playing field for all users would increase usage and thus increase profits for Shopify. The better experience that users have, even at the smaller business levels, the more users Shopify will have.
Honey Sweetie Acres · unranked store
- 5★2022-02-08
This has streamlined my shipping. Love it. Makes it so much faster than doing shipping labels through shopify
The Sound Healing Instrument Shop · unranked store
- 5★2022-02-07
Shipstation is an awesome software for our small e-commerce business. The integration with different market places are so easy to manage. Since we have Shipstation, we have so much extra time to manage other things!!!!
Beautébar · unranked store
- 5★2022-02-02
This app connects seamlessly with our Shopify store and there is very little to no management needed.
Dr. Kellyann · drkellyann.com · top 10k store
- 5★2022-02-02
ShipStation is a lifesaver. We're a small e-commerce business - just one employee besides ourselves, and we're also full-time farmers. Clear, efficient, and reliable is what we need -- and ShipStation delivers! Between keeping our farm afloat and mailing over 500 packages a month, any wrinkle becomes a big deal. We have come to trust ShipStation to handle all the complexity for us. It is so easy to log in, import orders, have the orders automatically be assigned the correct box size and weight, have address validation, and be able to buy batch labels with just one click! We have hours of our time every week by using ShipStation.
Tenderlyrooted · www.sproutedwalnut.com · outside the top 100k
- 5★2022-02-01
Fantastic app. Very easy to use. Excellent customer support team. We're trying to integrate as many of our dot.com customers as possible using this product. We highly recommend ShipStation!
Grand Fusion Housewares, LLC · unranked store
- 5★2022-01-31
ShipStation Has been instrumental in streamlining our business fulfillment. We are very happy with their service.
CHI-CHI NYC · unranked store
- 5★2022-01-31
ShipStation is very easy to use and intuitive. The integration is also easy to set up. Gets my Shopify orders out in a jiffy!
MyTzitzis.com · mytzitzis.com · outside the top 100k
- 5★2022-01-31
Very EZ to use, great customer service and it's great for international shipments as it prints all the necessary documents. Plays nice w/ Shopify, SOS Inventory and QBO
Foundation for "A Course in Miracles"® Online Store · facimstore.org · outside the top 100k
- 5★2022-01-28
Starting to work with Shipstation was a step change in the operational process of our company. We are extremely happy with the tool as it has made our shipping management and information control much faster. The best app we use at Memomad.
memomad.store · memomad.store · outside the top 100k
- 5★2022-01-27
We have 5 online stores on various platforms and ship from 4 locations including our own warehouses and 3PL . We have been using ShipStation to manage shipping since 2019 and it has been superb, inexpensive, efficient and very easy to manage.
BearHands and Buddies · www.bearhands.net · outside the top 100k
- 5★2022-01-27
Great App! makes processing orders a breeze. I definitely recommend. Excellent customer service and onboarding team.
Planet Baby · planetbaby.ca · outside the top 100k
- 5★2022-01-27
We have used this app for about 4 years now and it is probably the one app that I would never delete. It makes it easy to compare shipping prices/times and fulfill our Shopify online orders.
Underground Clothing · undergroundclothing.ca · top 100k store
- 5★2022-01-26
I use this app to process all shipping in our Shopify store. The integration is great! I am sure we are not using all of the features but works great for us. We have several different shipping option and I like how you can color code and sort by tag quickly.
My Sister's Closet · mysistersclosetchicago.com · outside the top 100k
- 5★2022-01-25
ShipStation was just a Godsend for our company. Being able to ship from all of our sales channels in one place is just a game-changer. SS has really given us time back to reinvest in our business. Definitely recommend them, no matter the size of your business.
Texas Sistas · www.texassistas.com · outside the top 100k
- 5★2022-01-24
We love ShipStation! It made our work so much easier. I like how customizable it is. It has it flaws and doesn’t work for all of our needs but it covers our fulfillment and it is more than great for us. Highly recommend!
Sunco America LLC · suncoamerica.com · outside the top 100k
- 5★2022-01-20
5 Stars! A must-have Shipping App. Complete, clear, customizable, and more important, reliable. With very useful filters and automation tools. It let you handle many shops and channels at the same time easily.
Revelmy · revelmy.com · outside the top 100k
- 5★2022-01-20
Scale your ecommerce business with Shipstation. Don't waste time manually creating labels and sending tracking info to your customers. With Shipstation, you can do all of that with a few clicks. Setup is really easy and if you ever have any trouble, they have a dedicated team to help.
1MORE · usa.1more.com · outside the top 100k
- 5★2022-01-19
The integration was super simple and took a matter of minutes. It has helped streamline our fulfillment and being able to print multiple labels at once for the same item ordered has been awesome. There are a few hiccups with the address validation from time to time but for the most part it catches address errors. It has definitely made the shipping process for our business much smoother.
Brilliant · www.brilliant.tech · top 100k store
- 2★2022-01-11
We are deeply disappointed in both the service and performance of this app. On two occasions during the height of our sales season, the app presented technical errors that resulted in costs to our business due to time spent troubleshooting technical errors and rectifying poor customer experiences. On both occasions, Shipstation did not provide an explanation of why the issue had occurred nor how to resolve it. They also did not escalate the issue to investigate this matter further. I do not recommend this solution for any Canadian business looking to benefit from Canada Post's Commerical Shipping rates. There is some good functionality to the app but overall not worth it.
Aurora Heat · unranked store
- 5★2022-01-04
Very useful tool - I'd say this app is most used app among all other linked to our site. There are some issues with addresses validations here and there, but I do not thing it's the app's fault. And yes, I'd definitely recommend it to friends.
A1 Cash and Carry · www.a1cashandcarry.com · top 100k store
- 4★2022-01-03
Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.
Luum Textiles Canada · store.luumtextiles.ca · outside the top 100k
- 1★2021-12-28
A lot of issues with this platform, can't book Couriers Please for Interstate orders, two months now and still not resolved. Australia Post, you can't book multiple labels per order, so you get charged double, even though Australia Post are not requesting that amount, so seems dodgy that ShipStation might be pocketing the extra dollars. Also with Australia Post you can't access your terms, so need to book each label up front. This integration is certainly having a negative impact on our costs. Hope the owners see this, and start talking to their customers to make improvements to the dashboard, and also to their integrations.
Hello Drinks · unranked store
- 5★2021-12-16
Utilizing the shipstation app has allowed us to streamline our operations as we were already utilizing shipstation prior to using shopify - it made the transition quick and simple. We haven't had any issues or complaints.
Home Fi · homefi.info · top 100k store
- 1★2021-12-15
I am writing this review as a last ditch attempt to get support after over 25 chats and emails dating back at least a year. From the start I have been using the print automation to print an Endicia Pay Upon Use Return Label when I print a shipping label. About a year ago the automation got a bug, and will randomly stop working. Once it stops, every order there after will not print the return label. I have over 25 chats and emails and was told my case is "escalated", but since it is not a wide spread issue there is no timeline when it will be fixed. The work around was to use the shipstation branded return portal. OK, I set it up. Now this is a work around, but it costs me more money. This is because I can only use 1 type of return. So if a package goes out USPS first class mail for $5, it has to come back using Priority Mail for $8. Not great, but hopefully it would get me by until the automation was fixed. About 2 months ago the returns portal stopped working. It now tells my customers their order has not yet shipped and no label can be produced. This case was also "escalated" but there is no date for it to be fixed because it is not a wide spread issue...so I am told. Now I spend way too much time dealing with returns because both options I have to automate this process are busted and I cant get anyone to fix one or the other. I get emails and calls from people needing return labels that I have to stop what I am doing and go manually produce the label. If these issues cannot be fixed in the near future I will be leaving shipstation for a competitor. I like everything else about shipstation, and when everything functions it meets my needs perfectly. But the support has been terrible, I keep getting the same scripted lines over and over, and my issues are no closer to being fixed than they were a year ago. Your move shipstation, your move.
JetSeam · jetseam.com · top 100k store
- 5★2021-12-14
Great app integation to simplify the fulfilment process. Plenty of direct integrations to many of the major shipping providers here in Australia and also a great API if you need to integrate with something a bit more custom. Support is excellent and very responsive.
Laser Blanks · unranked store
- 5★2021-12-13
I love the ease of use. Being able to see all the different freight costs and delivery times on one screen saves us so much time. Love this app!!
Get Some Garden · unranked store
- 2★2021-12-13
Pro: -Generally positive experience for orders placed and fully shipped within a few days. For orders with longer wait times, or orders that are split into multiple shipments we have some issues. -Automated completion of customs forms for international shipments. Con: -Long times between automated store synchronization: Can be over two hours between store updates from Shopify. There is the option to manually update the stores, but it is not feasible to manually update the store 24/7 if there are other processes that rely on timely information. -Poor support for split-shipped orders. If one item from an order ships, Shipstation will not process any edits to the order (e.g. an item added to the order, an item removed from the order, other quantity adjustments to the order, address edits or updates) -Orders only open to edits for a short time: After 60 days no order edits or changes are passed to Shipstation. With supply chain delays we regularly have orders that are older than 60 days that require changes or edits. -Long loading times in Shipstation: with orders that have a large number of items, or orders that have one or more previous shipments there is a VERY LONG and noticeable delay from the time an order is opened in Shipstation before the page fully loads and we are able to make adjustments in weight, shipping service, return labels, or print a label. -Unreliable USPS tracking numbers generated during peak seasons: Recently, large quantities of tracking numbers that are generated for our USPS shipments have not been reset before being reused. These tracking numbers provide the shipment history of shipments that were completed previously during the year, and we have been unable to find a solution to reset those so that our customers receive accurate tracking information for their order.
Wool&Prince · woolandprince.com · top 10k store
- 5★2021-12-07
Joey from the support is a legend. He assisted us with understanding the platform and the key benefits of using it.
The Craft Drinks Store · unranked store
- 4★2021-12-06
We've been using ShipStation for a year now and have had no issues. Does exactly what we need. We were easily able to find the answers to any questions we had.
Saffron + Blue Gifts · unranked store
- 5★2021-11-25
Great option for sellers that are on multiple platforms . Packing lists are also accurate and reflect sales/discounts or what the customer actually paid. Converted from XPSShipper. Costs less and more integrations.
Coco'pie Curls · www.cocopiecurls.com · outside the top 100k
- 5★2021-11-24
love this app :) helpful customer service too. shipping is easy and cheap now, wish I knew about them sooner
Uncle Chook's Chicken Salt · unranked store
- 5★2021-11-23
Thanks to Ship station our work became so much easier best app ever! IT saved us soo much time and money also best customer service always availeble
Sphera Milano · spheramilano.com · outside the top 100k
- 1★2021-11-18
I signed up as a paying customer thinking that this would work fine but how wrong I was. This app is very very slow. here is the example: We get online orders via shopify and it takes minimum 40 minutes to show up on shipstation. so we aree not able to ship items as the order comes in. I wish i had known about this before. I will start to look for another app that doesn't have this sort of annoying delays. No one should delay shipping their orders because a shipping app is delaying in showing up the order and keep in mind each how important each order is. And this app is showing the orders 40 mins late and we can only print the label after that precious time is lost?
Violet Aquarium · www.violetaquarium.com · outside the top 100k
- 5★2021-11-18
ShipStation is a lifesaver and a time saver! It integrates seamlessly with Shopify and keeps the whole shipping process on track from start to finish. It autofills the shipping data for the shipping labels and sends the customer automatic shipping confirmation and tracking data. You literally can't make a mistake. It even warns you if an address has errors. I highly recommend ShipStation!
Hercules Candy and Chocolate Shop · www.herculescandy.com · outside the top 100k
- 5★2021-11-18
Shipstation is critical to our operation. It has features that make our shipping team much more efficient.
Waterborne Skateboards · waterborneskateboards.com · top 100k store
- 5★2021-11-18
This app works great. No issues at all. Would recommend to everyone who has a Shipstation account. We were able to sync orders and products with no issues.
Tropic Isle Living · tropicisleliving.com · top 100k store
- 5★2021-11-17
We've been using ShipStation for 8 years. The integration with Shopify is seamless. It's easy to use and saves us so much time. It allows us to ship from multiple carriers, handles international shipments, and returns. I can't imagine operating an online store without it.
Sacramento Republic FC Team Store · shop.sacrepublicfc.com · outside the top 100k
- 5★2021-11-16
You will have access to whatever shipping partners you work with. For me, it is UPS, USPS, and FedEx and you can easily see cost and transit times and choose what works best for you.
All Y’alls Foods · allyallsfoods.com · outside the top 100k
- 5★2021-11-11
Excellent! I cannot imagine running my business without this software. It is incredibly efficient and has saved me so much time. Exceptional support as well. The only regret I have is not signing up for Shipstation sooner!
Painted Lavender · www.paintedlavender.com · outside the top 100k
- 5★2021-11-09
Great plugin for Shopify! We've been using ShipStation for almost a year to integrate our Shopify store (getbrushguard.com) with Canada Post delivery service. The integration is seamless. The notifications for Customers and the Store have several convenient options. ShipStation servers are very reliable and always available. Service by real people is available by phone. __________ Excellent plugin pour Shopify! Nous utilisons ShipStation depuis près d'un an pour intégrer notre boutique Shopify (getbrushguard.com) avec le service de livraison Postes Canada. L'intégration est parfaite. Les notifications pour les Clients et la Boutique comportent plusieurs options très pratiques. Les serveurs ShipStation sont très fiables et toujours disponibles. Le service par des vraies personnes est disponible par téléphone.
BrushGuard · brushguard.ca · outside the top 100k
- 5★2021-11-05
We love the ease of ShipStation. It is seamless, we use it on the backend (Cin7) for orders with customers. We have it here in Shopify and the workflow is the same. The team doesn't have to manage two different companies. Customers get delivery notification and confirmation when received. ShipStation has been instrumental in streamlining our fulfillment! Thanks so much!
Pine Apparel Inc · unranked store
- 5★2021-10-29
I use it for my personal e-com business and have recommended it to many clients. I really don't think there is a better shipping solution for small to mid-sized e-commerce businesses.
sureshotproducts · sureshotlasertraining.com · outside the top 100k
- 5★2021-10-28
This software is very easy to use. For example it works well with our Ship Station Software. I would recommend this to other businesses who are looking to simplify their online order processing.
Gallant Bullets · unranked store
- 5★2021-10-28
This is the perfect solution for a business our size. Plug and play with no custom buildout, easily split orders between fulfillment centers, basically anything you need to do is built in. Can't recommend it enough.
Unagi · shop.unagiscooters.com · outside the top 100k
- 5★2021-10-27
Absolutely love the integration with ShipStation for my websites. It has made doing business so much easier for me.
Advanced Skincare Solutions Store · advancedskincaresolutionsstore.com · outside the top 100k
- 5★2021-10-27
We use Shipstation for our order fulfillment and have had a great experience so far. There are hardly any issues with the app and order creation/lookup/actual shipment. The integration with Shopify is seamless. It would be great to edit an order's items after the order syncs from Shopify to Shipstation. It would also be great to have the default view on the Orders page expanded to 1000, not 500.
Bread SRSLY · breadsrsly.com · top 100k store
- 5★2021-10-27
We use this app for all of your shipping needs in the US. Very easy to use. I highly recommend. The installation is easy. Customer service is excellent although a bit slow at times. Overall a great company to work with.
Blud Lubricants · www.bludlubricants.com · outside the top 100k
- 5★2021-10-26
We've been using ShipStation for quite a number of years now. Very happy with the experience! Highly recommend!
Emergency Zone · www.emergencyzone.com · top 100k store
- 1★2021-10-14
Keep in mind that if you use an automatic discount, the final amount won't be right in the packing slip. We have to leave this app because our customers think they are being overcharged due to packing slips being wrong about amount paid. They don't offer any solution, just this: Automatic Discounts: A discount applied at checkout that does not require the customer to manually enter a code at checkout. ‘Automatic Discounts’ from Shopify do not import into ShipStation. These discounts are a different type of discount than the ‘Discount Codes’ that would import as a line item. This difference may be why you see a discrepancy between Order Total and Amount Paid. This is not very professional.
Preferred Fragrance Store · unranked store
- 5★2021-10-04
I used this app to ship my online orders. It integrate flawlessly with my Shopify store. Send ship confirmation and delivery confirmation to the customer. I highly recommend.
Byward Centre · bywardcentre.com · outside the top 100k
- 5★2021-10-04
it's perfect. Easy to use, meet all my need, friendly and timely support, plus, keep adding new function
Spectator Sports Online · www.spectatorsportsonline.com.au · outside the top 100k
- 5★2021-09-28
Overall we are very pleased with Shipstation and it is far above any other shipping program we have used. We use several different shopping channels and Shopify Ecommerce website. Shipstation does a good job of allowing us to view and fulfill our orders. One or two suggestions that would make our experience better. 1. The ability to place a QR code on our packing slip so that customers could scan and provide a review on our respective sales channels. 2. Would prefer reduction in frequent changes in UI of Shipstation sometimes disrupts our settings. These updates / changes come with little warning, and disrupt our process. Overall Shipstation does a great job and would recommend to others.
High Plains Prospectors · www.highplainsprospectors.com · top 100k store
- 5★2021-09-28
Shipstation has made our daily process in our warehouse streamlined and more efficient. We have saved so much time since switching!
Nature's Select Pet Food · naturesselectshop.com · top 100k store
- 4★2021-09-28
We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.
Betsy Boo's Boutique · unranked store
- 5★2021-09-28
ShipStation is a time saver and over all game changer for us! We can't live without it! If you're looking for a great shipping platform, look no further!
Bored to Brilliant · www.boredtobrilliant.com · outside the top 100k
- 5★2021-09-28
It was an awesome experience! Very convenient and helpful! Highly recommended. Many thanks to the Shipstation team.
Kalamala · www.kalamala.com · top 100k store
- 5★2021-09-27
We have successfully been using ShipStation for about a year, and we have had zero issues!! We love their fast and friendly customer service team and feel 100% confident in the service that they provide! We definitely recommend ShipStation for all of your shipping needs!!
La Catrina Coffee · unranked store
- 5★2021-09-27
I use ShipStation to generate shipping labels for various market places at which I sell. Overall, I find the app very convenient. I use also another vendor's inventory management software as ShipStation has some limitation is tracking cost of goods sold
Loctus · unranked store
- 5★2021-09-27
We love the ability to connect Shipstation to our Shopify store as well as to all the marketplaces we sell though. The convenience of having everything in one place is something we are super grateful for. The app is really easy to explore and navigate too.
Tottlr · unranked store
- 5★2021-09-23
I've found ShipStation to be very reliable and basically easy to use. I'm using it to ship orders from Shopify, Etsy, and Amazon, plus manual orders. I ship within the USA and internationally. ShipStation has tools that I haven't even used yet, so I know there are capabilities that I haven't explored. I have the most difficulty setting up the rules and automation to do exactly what I want, but I'm probably doing something wrong. ShipStation does save me time and it automates communication to customers. This software has made it easy to track down lost packages too.
The Cat Ball · unranked store
- 5★2021-09-21
We use ShipStation for all of our domestic shipping. I like that the interface has all the info we need, and it works well for batch processing. We use our own shipping rates (not ShipStation's).
Habbi Habbi · www.habbihabbi.com · top 100k store
- 1★2021-09-19
Just tried to use and not allowed to purchase and print label, you've been taking monthly charges and the first time I try it , it failed
upallnite too! · unranked store
- 5★2021-09-19
It works so awesomely for our business, It is amazing, simply amazing! It has helped us ramp up our shipping standards and speed. It also is great if you have barcodes, you can use the scan function for better accuracy.
The Sudsy Soapery · unranked store
- 5★2021-09-17
Fantastic! Loved using this app. It helps us coordinate seamlessly with our fullfilment team; taking a huge weight off of our shoulders.
Xula Herbs · www.xulaherbs.com · outside the top 100k
- 5★2021-09-14
Newbie to ShipStation. So far, so good. I'm loving it. Phenomenal App for my business site, www.CBDTroubleshoot.com. Very easy to use. Tracks shipping data, ect... Quick and easy. I recommend this app for your shipping and tracking needs.
CBD Troubleshooters · unranked store
- 5★2021-09-13
Shopify and ShipStation work together beautifully for our application. The orders come in automatically from our Shopify store and the shipping effort is as as low as it can be. Literally a few minutes and your label is being printed and you're done. We are very happy with it. If there was any place that ShipStation could possibly be a little better is in shipments out of country (Canada mostly) but that's probably because we ship there infrequently and always seem to pick the "unavailable" UPS international instead of UPS Standard. Not a big deal though.
Williams Ridge Studio · www.williamsridgestudio.com · outside the top 100k
- 5★2021-09-11
Shipstation user of over 7 years and couldn't imagine doing business without them! Excellent customer service, and the platform offers tons of intuitive, useful capabilities that make everything run more smoothly!
Prep Obsessed · www.prepobsessed.com · top 100k store
- 5★2021-09-10
I really love the functionality of the app. Very stable and an indispensable tool in my daily workflow.
MylarPacks.com · unranked store
- 5★2021-09-10
Love ShipStation. Its easy to use and keeps all my shipping data organized and easy to access. Quick and great customer service.
AdonisUSA · www.adonisusa.com · outside the top 100k
- 4★2021-09-09
Overall great as it pulls in orders from many different stores / platforms. The inventory tracking doesn't seem to work, but otherwise great.
CBSAFARI · unranked store
- 5★2021-08-31
Ship Station is great! My company sells on several marketing channels and Ship Station brings orders from all my stores into one convenient place. You will never copy and paste addresses again! The rates are great too. If you have more than one storefront on more than one platform, you will LOVE it and it will save so much time!
HydroPro Sales · unranked store
- 5★2021-08-31
Works great! You can ship first class if you need to which you can't do on other platforms. Makes shipping large amounts of orders daily much more efficient.
Bacteriostaticwater.com · www.bacteriostaticwater.com · top 100k store
- 5★2021-08-31
Shipstation is great. It provides all sorts of ways to help us organize our workflow in our retail small business. We do lots of pre-orders, local pickup, and have many different staff with hands on our product. Being able to tag orders and comment within the program drastically helps our workflow. The ability to connect a scale directly to the software and weigh items is key. Plus, we can compare different carrier rates instantaneously to determine the lowest cost. With the ability to scan/verify orders via Shopify barcodes to the easy interface and ability to sort to their guaranteed best rates (I've compared), Shipstation provides the best and most robust shipping software out there.
LoveWell Boutique · lovewellboutique.com · outside the top 100k
- 4★2021-08-30
We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.
Surfer Dudes · surferdudes.com · top 100k store
- 5★2021-08-30
This app is really great. I enjoy the ease of use for large shipping orders, the verification of addresses and the post office shipping tracking form.
Wanda's Cooking · unranked store
- 4★2021-08-25
ShipStation is awesome, it's made a huge impact in the efficiency of our fulfillment. We use it with multiple sales channels, not just shopify, and have been very happy. The only reason for 4 stars (instead of 5) is because I couldn't find an easy way to feed live rates from Shipstation to our Shopify store based on dimensions and weight. Maybe I missed it somewhere, but we'd like customers to just pay actual shipping costs and instead we have estimates based on size/weight buckets.
ceilingscenes · ceilingscenes.com · top 100k store
- 5★2021-08-25
We use ShipStation along with Shopify for shipping of our online orders. The integration is seamless and it's easy to compare shipping rates for different shipping partners like USPS, FedEx, UPS, etc. to find the most economical option or quickest delivery time. The labels are easy to print and the tracking numbers are helpful when we need to follow a package thru the delivery system. Even adding more postage to our online account is a breeze. If I could suggest anything, it would be to offer a subscription level between the 50 and 500 shipments per month level as we often exceed 50, but don't come anywhere near 500 per month.
Boys Town Gift Shop · boystowngiftshop.org · outside the top 100k
- 4★2021-08-25
We've been using Shipstation for 3 years, shipping around 1000-1500 packages per year. The switch to Shipstation from manual shipping through the USPS was a quantum leap forward in efficiency. We couldn't run our business without Shipstation. Shipstation is perfect in nearly every regard except one: they aren't integrated fully with their parent company, Stamps.com. USPS international shipping options are not named the same in Stamps.com and Shipstation, which leads to confusion. I spent a few hours working with Shipstation user support to deal with the situation and it still wasn't resolved. I wish that Shipstation would change their shipping options to match the names that are officially used by USPS and Stamps.com. It's still not clear to me if Shipstation is permitting me to purchase all of the shipping options offered through my Stamps.com account (which was set up through Shipstation).
KVgear · unranked store
- 5★2021-08-24
I originally reviewed this store in April 2021. It's now August 2021. My experience has been consistent in the 2+ years I've been using the app. It's integration with Shopify is seamless, as is its integration with Ebay. As noted previously, it's easy to compare shipping options/prices, and integration with shipping accounts is easy. Works equally well with domestic and international shipping. When needed, customer service is quick and professional. Based on marketing emails and recommendations from various business-related sites, I've looked into other companies providing similar services, but I haven't seen any that provide services or lower costs that would justify making the change.
Advanced Saddle Fit, LLC · www.advancedsaddlefit.com · outside the top 100k
- 5★2021-08-24
Shipstation has streamlined our process. It has made it very easy for us to receive our orders and get them shipped very quickly. The customer service is great they even call to make sure that we don't need any help with anything. I would recommend Shipstation to anyone using Shopify.
Countryside Pet Supply · unranked store
- 5★2021-08-23
During the pandemic, our business had to quickly shift to online sales by adding several Shopify Shops. We started using ShipStation from the beginning and it's been a great decision. We've been able to personalize the shipping experience from our multiple Shops through ShipStation, It's also helped us choose the most efficient shipping mode and save money on our shipping spend. We also utilize ShipStation for our returns program by sending shipping labels for RMA requests. I would highly recommend ShipStation for others looking for shipping options for Shopify Shops.
Live Love Spa · livelovespa.com · top 100k store
- 5★2021-08-19
ShipStation has saved me HOURS a week in manual shipping entries. The automation rules alone have been tremendously helpful and the ability to customize labels is an added bonus. Great customer support, I'll be a happy customer for as long as I own an ecommerce business.
Hippy Feet · hippyfeet.com · top 100k store
- 5★2021-08-17
I started using shipstation about 3-4 years ago and love the integration between shopify and shipstation. You can do stand alone shipments through shipstation; as well as shipstation can give you reports on cost of shipping between any storefront used. This is my go to program and shipping rates are great and the best deals possible on ups when I can ship a package for $10 compared to $16 on other programs. Highly recommended for sure!
Savannah Harley-Davidson · shop.savannahhd.com · outside the top 100k
- 3★2021-08-05
Stamps.com owns Shipstation and likes to make a sizeable margin on the USPS Priority Mail labels they offer through Shipstation. Do your own comparisons on rates for your shipping needs before settling on any label and shipping solution for your business -- we realized that the full cubic rates that are available to us through Shopify or Shippo are always much less expensive than what Shipstation/Stamps.com is willing to provide to small businesses that do not quality for a bulk high-volume direct contract with USPS. Likewise the UPS Air and Ground rates that were offered to us with our own UPS account through Shipstation were always significantly more than the same UPS rates available to us through Shopify or Shippo. The Shipstation UI, bulk order processing and printing, the ability to print to a remote printer with Shipstation Connect, and the customer self-service returns portal were all decent and useful over the eight years we were a Shipstation customer. There is even a smartphone app for on-the-go order processing.
Seattle Thread Company · www.seattlethread.com · outside the top 100k
- 5★2021-08-04
App works perfectly for our needs. We have been using Shopify for years. We specifically like the item view, where you can see a thumbnail of what the customer ordered. We also like the feature that allows you to see if this is a new customer or a repeat buyer. They are attentive to customer issues, have very little down time and over all it is the best out there- (we have looked)
Nature's Fabrics · naturesfabrics.com · top 10k store
- 1★2021-08-03
I like using Shipstation as standalone software but this app is just not cutting it. It's incredibly buggy and inconsistent in the rates its showing. It's super frustrating as a merchant to not be able to offer consistant and reliable live rates to our customers. Customer service is incredibly difficult to get.
Emily's Chocolates · unranked store
- 2★2021-06-28
I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021 Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).
Woodchucks Wood · woodchuckswood.com · outside the top 100k
- 5★2021-06-25
Shipstation is great for keeping orders from many stores in one place. Great customer service too, very responsive!
Trixie Cosmetics · trixiecosmetics.com · top 10k store
- 5★2021-06-23
ShipStation is easy to integrate and use with Shopify. In the past year and a half it has saved us hundreds of work hours for our small team allowing us to focus on other aspects to continue growing our business. I cannot imagine doing an online retail business without using ShipStation anymore.
Discounted Hydroponics · www.discountedhydroponics.com · outside the top 100k
- 5★2021-06-23
We find tremendous value in using ShipStation. We used to create shipping labels through our carrier web portals and it was very time-consuming entering information from the orders. We save countless hours using ShipStation. The integration is seamless and customizable as well.
CSR Building Supplies · csrbuilding.com · outside the top 100k
- 4★2021-06-18
This app has enabled us to ship orders with accuracy, using the scan to verify option. We have no order complaints now due to incorrect items being sent & has sped up the packing system massively. Wonderful customer support, we had a few technical issues and received a call quickly to fix the issue.
Indy & Eve · indyandeve.com · outside the top 100k
- 1★2021-06-10
A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.
Die Sentai · www.diesentai.com · outside the top 100k
- 1★2021-06-09
One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.
bighammerwines.com · unranked store
- 5★2021-06-08
Love Shipstation. Its a great platform to not only ship, but also run some of our production operations. Shipstation has helped us fulfil over 400,000 orders to date.
Made By Mary · madebymary.com · outside the top 100k
- 3★2021-06-01
The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.
CocoNene Hawaii · coconene.com · top 100k store
- 1★2021-05-14
ShipStation used to be one of the best alternatives used them for many years now with literally no customer suppport, they are nearly unusable. Major intergration issues... buyer beware!
Dragon Sailing North America · unranked store
- 1★2021-05-12
This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead
Bella Dolce · unranked store
- 5★2021-05-10
ShipStation is very helpful. Shopify Order information goes directly to ShipStation and saves me so much time - time I can spend on baking cookies. I used to waste a lot of time preparing shipping information. Now with ShipStation it takes minutes and the package is ready to go. I ust wish ShipStation had is a help desk. The only way to get assistance is through email that where I may not get a response for 24 hours, or a chat that is not always available. When I'm having trouble with getting a label printed, I can't wait that long to get assistance. Otherwise, I'm extremely happy with ShipStation.
Vermont Moonlight Cookies · vermontmoonlightcookies.com · outside the top 100k
- 4★2021-05-07
I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.
linengarb.com · www.linengarb.com · outside the top 100k
- 5★2021-05-05
We use this App to connect to both our eBay and Shopify Stores so we only have to use one shipping software for all our shipping needs.
eTech Surplus · etechsurplus.com · outside the top 100k
- 5★2021-05-04
I love using Shipstation. It integrates seamlessly, and helps me keep shipping costs down. I can easily track shipments from various selling venues, as well as my own website in one easy to use platform.
Annie Howes · unranked store
- 5★2021-04-30
ShipStation is absolutely vital to our online selling processes, allowing us to easily keep track of MANY orders with different kinds of complicated settings, "splitting" orders if a certain item is temporarily out of stock, keeping inventory organized, and automating the process of assigning default package and shipment settings based on items ordered or locations. It is an absolute lifesaver and saves us tons of time, energy, and money over Shopify's built in shipping options.
Silver Sprocket · store.silversprocket.net · outside the top 100k
- 5★2021-04-29
Excellent solution for shipping, best app in this category! We use it for more than a year, and extremely happy with it
Hobby Sense · hobbysense.ca · outside the top 100k
- 5★2021-04-29
I really like how easy it is to use. The integration with shopify is seamless and it's super easy to import orders. Also, I like how it integrates with my stamps.com account so you can easily add more money as soon as you run out of shipping budget without leaving shipstation.com or disrupting the current order that you're, oftentimes, right in the middle of shipping. I also like how easy it is to process returns or exchanges and how it gives me the ability to email the customer with the return label automatically OR download the label so that I can send it as an attachment in a personal email to the customer's exchange or return request. Honestly, no negative feedback and would highly recommend it to any other CPG start-up.
Claim Defame · claimdefame.com · outside the top 100k
- 5★2021-04-23
We love this app. It has saved us so much time in doing our shipping. We love how quickly we can do shipping for all our orders in just a few clicks.
Drug Free Help Store · www.drugfreehelpstore.com · outside the top 100k
- 5★2021-04-20
ShipStation has come a long way since I started using them 7 years ago. Now, it is seamless and saves me hours of shipping time each week. ShipStation Connect has become more efficient at integrating with my 2 Shopify stores and I am sure it will continue to do so going forward.
TC Straps - Straps for Panerai Watches · unranked store
- 5★2021-04-16
I have been a Shipstation user for more than 2 years. When I switched my websites (I have different sites for wholesale and retail) over to Shopify last fall, the transition was seamless - even for my slightly less than simple setup. All my orders move into Shipstation from Shopify with one click. No manual order entry, and I have the flexibility to use my own commercial shipping discounts. Even my Etsy and Faire orders move readily into Shipstation. Easy peasy, and super fast.
Hook, Line & Tinker - modern embroidery kits · hooklinetinker.com · top 100k store
- 5★2021-04-16
It's so easy to integrate ShipStation and Shopify. I was able to get both of them integrated in a couple of minutes.
Wellness Care Centers · unranked store
- 5★2021-04-16
i love it until it goes down or they do updates in the middle of working. for some reason i don't know why it does not pull down my shopify sales sales like it should. sometimes it does sometimes it doesn't. today shipstation pulled in a canceled sale from shopify, that was curious. other than my couple issues i love shipstation take a lot of work load off of me and helps me from making mistakes.
G-Cor Automotive · mysurplusinventory.com · outside the top 100k
- 5★2021-04-16
ShipStation is one of the most useful services I've used (for 2+ years). I use it as the hub for all my stores (Shopify, Etsy, Amazon, & ebay) as the single point of operations for managing fulfilment. Might be a small learning curve to setup, but once you've got it running it should be pretty bullet-proof and user friendly. Price is reasonable and fair; just have a Dymo 4XL and letter printer for labels and invoices respectively. It is invaluable to my business operations.
Glitterverse · unranked store
- 5★2021-04-15
Is excellent, help me with everything, inventory, reports, shipments, etc The reports are an excellent tool,
SmarToys.co · unranked store
- 1★2021-04-14
Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.
WELdental · unranked store
- 5★2021-04-14
We've been using shipstation for years! There are other shipping software options out there but Shipstation has never let us down. Great software, great company.
Fresh Patch · www.freshpatch.com · top 10k store
- 5★2021-04-07
This is perhaps among the best apps out there. We can't function without it. Not just the connections and level of service but how versatile it is. We can control our sales from our phone app, or desktop, and has all the platform connections we need.
Henna Cosmetics · hennacosmetics.com · outside the top 100k
- 5★2021-04-07
We absolutely love ShipStation! We have multiple shopify stores and Amazon accounts as well, the ability to sync it all into one software is a game changer! Highly recommended if you want to make shipping easy. ShipStation also has a deal with USPS to purchase postage at good rates as well. A+++++
Dapper Design, LLC · unranked store
- 3★2021-03-26
I've been using shipstation for about 3 years. While works well, as you grow you see it's limitations quickly. I went from 3 shipments a day to 60 and I can honestly say, I'm not impressed. Lacking features: 1. doesn't automatically pick the lowest shipping rate if you have multiple courier accounts; 2. fails to pick up HS codes for international shipping; 3. may not pick up sale prices and country of origin for customs. Those are my 3 biggest pet peeves.
Vinyl Storage Solutions · vinylstoragesolutions.ca · top 100k store
- 1★2021-03-11
We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!
Devoteewear · devoteewear.com · outside the top 100k
- 5★2021-03-04
This app is so easy to use. It does all the work in the background. Orders are automatically added from Shopify to ShipStation...NO double entry of orders needed! We have it connected to our USPS/UPS/FedEx accounts and for $9 a month, this is one of the best decisions you can make. ShipStation also creates a packing slip which we include with all the orders for a customer receipt.
Bennington Museum STORE · store.benningtonmuseum.org · outside the top 100k
- 2★2021-02-22
This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.
Silk & Willow · www.silkandwillow.com · top 100k store
- 3★2021-01-21
Very useful platform with lots of customization. Makes things easy on the back end but they seem to have completely abandoned ship, so if you need support you can't find it. No one answers their support emails. A shame! I hope someone can start looking after this again so I don't have to migrate to another platform.
WitchyLashes · witchylashes.com.au · outside the top 100k
- 1★2021-01-18
When you sign up they set up a meeting with you and a rep from ShipStation. My rep didn't even bother showing up to the meeting and ignored all his emails and phone calls I made over the weekend. Also their customer support line is a dead number. The platform doesn't work and all these negative reviews really were right. Seems like a fake app. Don't bother
Konterfeit · konterfeit.com · outside the top 100k
- 2★2020-12-28
using shipstation for 6 years on a large ecommerce store, now to find out they do not support DMARC for email validation and all emails are now bouncing!
SweetLegs.com · unranked store
- 2★2020-12-07
I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.
The Social Tea House · www.socialteahouse.com · outside the top 100k
- 2★2020-10-08
Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.
CAVITYCOLORS, LLC · unranked store
- 4★2020-09-25
After nearly a year using ShipStation, I have to say we are quite satisfied overall. While not perfect - there are a few minor bugs here and there - I would definitely say its outperformed all of the other options we'd tried in the past. Absolutely love the built-in scan verification feature for packing orders as it has decreased our fulfillment error rate by over 98%. We've also had no issues with getting in touch with live chat or phone agents who have been able to help us with whatever issue we've encountered.
Mels Crafty Mojo LLC · unranked store
- 1★2020-09-20
I was over charged $249.00 for 3 labels less then 3oz each. tried to contact customer service I was on hold for over 2 hours. after that all they did pushed me to stamps.com also 3 hours on hold. and all the parent company stamps.com did is gave me an email address to postal service to file a claim. I have been with those companies for many years very bad customer service no one to talk to.
onestopsoccer.com · unranked store
- 1★2020-09-10
I wanted to install the app knowing the app's review is low, but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue
Alieva · alieva.es · outside the top 100k
- 1★2020-09-09
UPDATE 9/9/2020 DO NOT DO NOT DO NOT!!!! GO THRU SHIPSTATION!!!! I decided to give them another chance, even though the packages would come back with overage charges (one yard sign, purchase price $13.50, shipping cost was 10.85, overage charges of $108.75!!!) Customer service Maia, told me that she would take care of it. We contacted UPS, and they said too bad. But Shipstation took care of me...., that was for the original review. So, I decided to protect myself by taking pics of EVERY SINGLE PACKAGE that leaves here, all the same packages. And again, MORE overage charges. So I went ahead contact Shipstation, sent pictures and stated I was being overcharged again. All of my packages are the same size, they always ship out daily, I spent over $400 in shippng yesterday ALONE. And this is the customer service I get...I was hoping they would help....NOPE! This was the response from Shantice D., after I told her I am ready to leave if they aren't going to protect me from all of these ridiculous charges Shantice D. (ShipStation) Sep 9, 2020, 10:35 AM CDT Hi Julie, Thanks for your reply. I do apologize for any inconvenience, however, this decision is ultimately up to the carrier based on the dimensions entered compared to what UPS says they actually are. We appreciate you working with us. Take care and have a great day. Best, Shantice D. User Success Specialist Check out our upcoming Support Webinars" Needless to say...go to shippo or even contact the carriers directly. The hidden charges are more expensive than going thru shipstation, in the long run. This review should be a negative 5 star....they should have to give me stars! absolutely WORST customer service ever (see below for transcript)! Go to shippo, go straight to the carriers, hell drive your orders out to your customers. THIS IS NOT THE APP TO DO IT!!! I ship alot of packages every day....so far this month 321 packages (not bad for a little old lady sitting at home). And I was looking for a way to mainline my shipping process. I came across this program and have had nothing but trouble. But NOTHING beats this week! They charged me $120 for ONE package that was shipped about an hour away. Now this package weighed LESS THAN 2 lbs, and had dimensions of 25x19x1. and when I questioned it, I was basically told "too bad, deal with it". So I want an explanation. They claim that I was being hit by all of these backcharges at once, but NO explanation on what the back charges were??? I questioned and questioned over and over again. STILL no answer. Here is the latest correspondence trying to find out why i was being charged so much? Same size package shipped 45mins away (really wish I just drove it myself), charged $10 originally, and $17 back charge???? FOR WHAT???? Transcript: someone must get back to me today about these hidden fees of over 120 I was charged. Chat started Support Team Thanks for chatting in, we're working on finding the next available agent for you! Clara H. joined the chat Clara H. Hi Julie, our team is still looking into this for you and Maia is in contact with you via email All updates related to your case will be sent to you there I expect someone to explain these "hidden back charges to me"./ there is NO acceptable reason that I should pay 120 for a box that weighed LESS THAN 2 lbs and had dimension of 25x19x1 Clara H. I'm happy to let Maia know that you're looking for an update, is there anything else that I can help you with here in chat? i already received her "message" yesterday which gave ZERO explanation just yes these are the charges, deal with it. one package cost me 28 dollars to ship...and this was being delivered 45 mins away!!!!!!!!!!!!!!!! Clara H. I can see your responses to the ticket from last night, Maia will be sure to follow up with you i ship a lot of packages every day...and i am seriously looking into other shipping programs unless someone explains these hidden charges, today do i pay extra because these are residential addresses? if so, why isnt' that on the front end, how much additional is it for resi? Clara H. I definitely understand where you're coming from, but I do not have access to those details you have answers to those last 2 questions Clara H. I do not have access to those details and your case has been escalated to one of our team leads, Maia, who is working to resolve this for you so you don't know if u charge for residential addresses? Clara H. I will let her know that you're looking for a response as soon as possible you need a new job because that is a general question and everyone should know that Clara H. Is there anything else I can assist you with while we're here in chat? I'm happy to help how I can, but for updates on this case, please refer to your original ticket so that we can help you as efficiently as possible i am going to be posting this message all over the internet so they can see what customer services DOESNT look like Clara H. One moment please.
ROTD Crafter's Corner · unranked store
- 1★2020-09-07
We have been Ship Station customers for years, and apart from being somewhat buggy we have never had any real problems. We changed to a Shopify store a year ago, and I need to integrate Shopify with Ship Station. Now, I realize why there are all these complaints about their customer service. I have requested a call back from a tech support person on two occasions and it hasn't happened either time. The first time they actually made an appointment to call, but never did. The second time they were supposed to email to set up an appointment. It has been a week and no email. The support we have received via Live Chat has been good, but should there be a serious problem with integration, I have no confidence that I could ever reach a live person to resolve it. When we started with Ship Station, we had an account manager who helped us set it up. Now, like every other tech company, they think its OK to skimp on live support to save money. Unfortunately for them, there are lots of other options available now, and we will be looking at alternatives.
Nautilus Puzzles - Wooden Jigsaw Puzzles For Adults · nautiluspuzzles.com · top 10k store
- 3★2020-09-02
I use this app to manage my inventory in 6 marketplaces. As long as it is working and uploading tracking and counting things correctly it is ok, but if you have a problem and need support then they hang you out to dry. ZERO customer service and problem solving. We used to have Stitch labs and it was expensive, so you get what you pay for with Sellbrite. They need to have customer support on chat. We are a pretty big seller and need better support
Plan B Fashionista Boutique · unranked store