Shiptheory · Orders and shipping
Every review we hold for Shiptheory, quoted in full, with the store that wrote it.
Bigger stores rate Shiptheory at least as well as the crowd does. The store behind each review is the part the App Store never shows.
54 reviews pulled · 54 long enough to quote · 2022-10-26 to 2025-09-15
Every review we hold, newest first
Great team, we have been launched our in-house fulfilment with Shiptheory last week. The onboarding was great, Josh has been very helpful on all queries we had for our store. We went live with very minimal issues, which were small tweaks & were resolved immediately so no impact on our dispatch. Highly recommend, it also works very well with EasyScan. Thank you for your hardwork
TF Tools Ltd · tftools.com · top 100k store
Initial impressions are overwhelmingly positive. Excellent onboarding by Orlando from the ShipTheory team. Really easy to setup and connect with carriers and the rules/logic you can setup are so easy to do. My account manager Josh has been brilliant and ensured everything we had setup was working well for us and our customers.
Rare Forms · www.rareforms.co · outside the top 100k
Really impressed with the versatility of this app which has meant that our shipping process is now fully automated. The onboarding service with Kabir was seamless and the ongoing support, from both Kabir and the support team, has been fantastic.
Clogau · www.clogau.co.uk · top 100k store
Amazing customer support and integration team!
Boomf · boomf.com · top 10k store
Very good product, with even better onboarding. The team at Shiptheory are very knowledgeable, proactive and enthusiastic about getting the best from their system for our operation. A special thanks to Josh for all his efforts in getting us up and running. There is a lot we need to grow into in terms of functionality, but for now we are very happy even though we are not using 100% of what is available to us.
Race Anywhere · www.raceanywhere.co.uk · outside the top 100k
Had some issues with my emails to support not getting through, but once we got back in touch, everyone I spoke to at Shiptheory was extremely helpful and listened to our concerns. They quickly implemented a feature that was originally missing and so we're now using the app successfully for all our deliveries. The rules functionality is super powerful and has reduced the risk of human error from picking between services. Would definitely recommend Shiptheory to other businesses like ours.
Leith Bottle Shop · leithbottleshop.co.uk · outside the top 100k
Game changer. We reached out to shiptheory after a word of mouth recommendation. Kabir has assisted us with all aspects of the integration and helped along our journey to a fully automated shipping process. This app is without doubt the best addition to any shopify store, we are saving hours of time no longer having to book parcels with different shipping companies and worrying if we have charged the correct amout
vapewarehouse.ie · unranked store
Very impressed with the overall service, Josh has been great to help set up our account and make sure everything runs smoothly. We would highly recommend using Ship Theory - its very easy to use and saves a lot of time!
Golf Store UK · golfstoreuk.net · outside the top 100k
We recently moved to Shopify/Shiptheory after having our website redesigned. Kabir at Shiptheory made the implementation process of our new dispatch system so easy. The App works very well, is user-friendly and has made everyday work flow much more streamlined and efficient. Kabir checked in with us well in the following days and weeks to ensure we were happy and all was running smoothly. Nothing was too much trouble! Many thanks from the team at Field Day.
Field Day Ireland · fielddayireland.co.uk · outside the top 100k
This is a great app which has automated our shipping label printing and carrier booking processes very successfully. The initial support from Kabir with setup and refining the rules settings was first class - especially valuable to have a direct line phone number to make contact and several video calls to help iron out teething troubles. Thank you,
K18HAIR UK · unranked store
App works as it should, makes life a lot easier for us, and top level service and integration by Kabir, he made everything easy to set-up and checks in to see if everything still going well. Great solution and great service, thanks Kabir
Purple Moose Brewery Ltd · purplemoose.co.uk · outside the top 100k
Absolutely love Shiptheory, it integrates so well with Shopify and our couriers making shipments so much easier. We had a slightly confusing selection of couriers that all had different requirements but with the help of Josh Hodder we made all the rules and they work like a charm. We've been with Shiptheory for about 8 months and the support from the rest of the team has been great. They've also onboarded with a courier we requested too so it's always getting better.
MOMO Kombucha · momo-kombucha.com · top 100k store
Easy to use product which helps simplify our shipping process. Any issues or new features we have wanted have been sorted quickly from the staff who are extremly helpful.
Lucy Bee · lucybee.com · top 100k store
Really easy to use and has made our administrative tasks a lot more efficient. Very good support when needing assistance too!
Chess Jones Equestrian · www.chessjonesequestrian.com · outside the top 100k
Its rare to find a product that does what it says it will do and is so straightforward to work with. The product has simplified our web operations greatly saving lots of time allowing us to delivery even better customer service. The support team at Shiptheory are exemplary, George has been especially helpful with ensuring the switch to the new shopify app for our multiple stores went through without a hitch.
Ultrasun UK · www.ultrasun.co.uk · outside the top 100k
Excellent shipping app, with a huge number of useful courier integrations. Very attentive customer service and on-boarding. Very highly recommended.
Kate's Clothing · www.katesclothing.co.uk · top 100k store
Really great app and most importantly a very helpful team that offers very quick support when needed. Cheers
Small Beer Brew Co · unranked store
Excellent Service, I was up and running within less than one week. All couriers and channels are integrated. I will save 2 hours per day in admin cost. Thanks to the whole team
The Bed Slats Workshop · unranked store
So easy to use with our Parcelforce parcels that we are in the process of adding Royal Mail to it!! Allowing multiple companies to be added means everything can be done in one place rather than having to jump around multiple sites to print labels. Josh Hodder was brilliant at taking me through the steps and when I hit a blip he was there immediately to help. I cannot fault the customer service. I just wish other companies were as professional and supportive.
John Farrer & Co (Kendal) Ltd · farrerscoffee.co.uk · outside the top 100k
Excellent service. We are new to Shiptheory and have been extremely satisfied with everything so far. Josh was amazing in walking me through the set up process and migration onto the platform. And Kabir and Henry have both been great helping out during the set up process.
Elrstyle · unranked store
Excellent service, were always on hand to deals with issues promptly. Josh was key in helping our migration to a new website run smoothly, fantastic customer service. Would recommend 100%.
VPZ | Vape E-Liquids, Kits and Coils · unranked store
Used everyday for a few years now to print thousands of labels. Excellent support on hand to answer questions and provide us with help changing settings etc.
StoveSpareGlass · www.stovespareglass.com · outside the top 100k
Pendle Bike Racks have been using Shiptheory for years with no issues. The team is super-responsive and has the all-important human touch. Keep up the great work!
Pendle Bike Racks · unranked store
We have been using Shiptheory for a couple of months now and it has been a great experience. The platform is super easy and simple to use, and the support team is really responsive, helpful and eager to help. I have mainly be dealing with Josh & George who are both so lovely and helpful whenever I have had a query.
Hope Rescue · hope-rescue-shop.co.uk · outside the top 100k
We have recently transferred our account to Shopify with Shiptheory being our dispatch app. Despite many teething problems on our part, Josh Hodder has always been on the other end of the phone to sort them out. He video called this morning and patiently worked through the issues we were having . He has made the process so much easier than it may have been
Dragonfly Products · dragonflyproducts.co.uk · top 100k store
Shiptheory has helped streamline our dispatch process. Automated shipping is a straight forward way of making the process more efficient.
Goose Island · www.goose-island.co.uk · outside the top 100k
Integrated shipping between shopify and Parcelforce. Works great, we've been using them for about 9 months without issue. Even better their customer service pick up the phone right away and fix things just as fast.
Left Field Kombucha · leftfieldkombucha.co.uk · outside the top 100k
We have been using Shiptheory for nearly 5 years now and cannot recommend their services enough. The app is simple and works effectively then the service is second to none. Great team and great company!
NITE WATCHES UK · unranked store
Life after ship theory > Life before ship theory. If you're an independent shop like myself and need a little more automation in your life this is app for you. Everything is super easy to navigate and the team were really helpfully whenever I had a query!
Colorsuper · colorsuper.com · top 100k store
We have been using them for over a year now and it's been a positive experience for us. The support is really helpful which is a major plus, they are extremely fast at responding which is crucial when any problems arise.
The Lash Oasis Boutique · thelashoasis.com · outside the top 100k
Been using this company for a while and they have always been very helpful. Everything has always been hassle free. Best thing is there is always someone on the other end of a phone to talk to.
Furneaux Riddall · www.furneauxriddall.com · outside the top 100k
Ship Theory is one of the most important platforms we use, what used to take hours now takes minutes and now we couldn't operate without it! Support is always first class, just this week we had a few queries and had to change our shipping method, George resolved everything in less than 10 minutes meaning we could continue sending with no disruption
AJ VOYAGE · ajvoyage.co.uk · top 100k store
We have been using Shiptheory for nearly 2 years now - and they have transformed the way we run our business! We used to print orders manually but the automated systems they put it place for us have been amazing! The Shiptheory team have been able to cater to all our needs, and create personalised/bespoke systems for us to be able to achieve our goals. George has been a great help through all if this, always replying to all emails/calls quickly. He goes above and beyond to help us, and explains everything so clearly to us! Highly recommend the platform!
Blondies Kitchen · www.blondieskitchen.co.uk · outside the top 100k
Easiest to use shipping app we have ever had. Taken a while to find the right one but glad we have found it. With international orders it really helps and just streamlines the whole process. Rita our rep has helped every step of the way. All round great service, can't fault it.
Baggy Boys Ltd. · unranked store
Great app, works well and covers all of our needs. Any problems are quickly solved, with their excellent customer service. Has made our shipping much more quicker and easier. Highly recommend.
Amor Lashes UK · unranked store
Started using Shiptheory at the beginning of 2023 and I can't fault them. The app runs smoothly and does just what I need! The customer service is what stands out the most for me. Always there to answer any queries or to help make adjustments within minutes. Would definitely recommend!
Cosmic Brushes · cosmicbrushes.co.uk · top 100k store
We have been using Shiptheory for years now and is a fantastic product. If anything ever goes wrong, the support team are always very responsive and helpful. Would highly recommend to any Ecommerce companies needing a bulk shipping label solution!
Daisy London · www.daisyjewellery.com · top 100k store
We've been using Shiptheory for just over a year and have had a great experience. App runs well without any issues and makes shipping a breeze. Any issues we've run into have been answered or resolved very quickly. I've had a lot of communication with Henry from support and he's been great at getting our issues resolved. Highly recommend service and company.
Wallart-Direct · unranked store
We have used Shopify since our launch in 2020 - It was recommended to us and does exactly what we need, so much so we are now starting to roll it out as part of our new business software comapny wide, rather than just a Shopify link. Support is fantastic and super speedy with a response and solution!
TickiT · unranked store
After extensive research for a shipping app where we could create international shipping labels, fully automatic, directly from our Shopify Order page. I decided to go for Shiptheory, and I am very glad I did. After setting the right international shipping rules, this app made it possible for our entire staff to label each and every order themselves, without needing the knowledge of every shipping product for each destination country. The entire Customer service team of Shiptheory is very responsive & helpfull, in case of any issues, and are even willing to go an extra step in case you request something custom or a new improvement in the app. Keep up the amazing work!
AfricanFabs.com · unranked store
Simple app, excellent customer service and fair pricing, we can only recommend ShipTheory. It is one of the only apps that integrates with almost every couriers!
Kompsós · kompsos.co · top 100k store
Great customer service Mark is always very helpful, calls to check in issues sorted promptly! and nothing is to much trouble
The Fashion Shop · thefashionshop.org · outside the top 100k
We have been with Shiptheory since 2018 and I cannot fault them. The product is great (and constantly evolving) and the support team are extremely responsive and helpful. We have complex shipping requirements and work with a number of different carriers - all are covered through Shiptheory (from Royal Mail, to couriers and pallet networks). The perfect place for all your shipping integration needs.
Hortology · unranked store
Brilliant app and brilliant service. The team at Shiptheory have taken note of everything we needed for our business and have helped get us setup quickly. They even developed a bispoke pick list for us within a short time frame. The support and training given has been great and the whole team are friendly and helpful.
The Garlic Farm · www.thegarlicfarm.co.uk · top 100k store
Faultless with fast support when needed. Works perfectly with Shopify, I wouldn't hesitate in recommending Shiptheory to anyone looking to sort their shipping process.
HockeyStation · www.hockeystation.com · outside the top 100k
Excellent service and excellent customer service/support whenever needed! First class, highly recommend 5 stars!
CAPO | Meaning Behind The Brand · capouk.com · top 100k store
Does the job, connects our shopify store to shiptheory for distribution. Seamless and the support team at Shiptheory are great and very quick to respond.
Juice Master · unranked store
Been using Shiptheory for a number of years and has made fulfilling orders very easy. Technical support for issues has always been instant and super helpful!
UN:IK Clothing · www.unikclothing.co.uk · top 100k store
Great App and very easy to use and configure. Proactive and friendly support team can be reach over chat and the phone !!! Have been using Shiptheory for over 5 years, highly recommend.
Revital · unranked store
Really impressive software & a great team of technical experts to support it! We've been using these guys for roughly 2 years and have had nothing but amazing technical support. The set up takes no time at all and once you're up and running it's incredibly simple to use. They've really taken our shipping process to a whole new level especially during the busier times. Couldn't recommend enough.
Rerun Streetwear · unranked store
We've been with Shiptheory for 6 months now and their support is second to none- people tend to use that phrase lightly but I stand by it. I cannot recommend them highly enough; their technical knowledge, their ability to react quickly to issues (at our end not theirs, I hasten to add) and their support is exemplary. It also happens to be a great product.
Carrier Company · www.carriercompany.co.uk · top 100k store
We've been using Shiptheory since launching on Shopify back in February. It's a great app that has allowed us to semi automated the printing of postage labels. We are looking to use this app to fully automate in the coming months. I think what is even more pleasing is the team behind the app really care about their customers. Support reaching out to you by phone when there are important updates, rather than leaving them and panic reacting. Furthermore the team are very knowledgeable and have never let us down. Would highly recommend. Thanks! Dave, SC Nutra.
Sweet Cures International · unranked store
Great app that comes with excellent service. The app integrates with Shopify seamlessly and has transformed our shipping.
NITE WATCHES UAE · unranked store
Amazing software that makes shipping process a lot easier and so much faster! It’s going to be a lifesaver for us during the upcoming Black Friday & Christmas season. The customer support is excellent and always there to answer any questions or to help find solutions/ fix any issues especially during the setup process. We would recommend Shiptheory to everyone who’s business is growing and who need faster shipping solution.
Blossom Perfumery · blossomperfumery.co.uk · top 100k store