Signifyd
Maximize Conversions and Reduce Returns with Guaranteed Protection
#1342 of 3,465 in Store management · Fraud
- Rating
- 4.5 from 71 reviews
- Rating from stores in the top 100k
- 4.6
- On Shopify since
- 2013
- Pricing
- Free plan available
- Seen on
- 3,777+ stores
What merchants say
Read all 183 with sourcesEvery review carries the store that wrote it and how big that store is, and 34 of them are complaints you can read in full.
- 1★2026-08-23
We've used this app since 2015. It was set up to only look at direct Shopify store orders and ignore eBay orders, PayPal payments and other non-Shopify direct sales. All was fine until we received our June 2026 bill, which was about 30% higher than normal. Come to find out, they stopped filtering out these orders. By the time we realized what was happening, we could not cancel the orders older than 30 days. We tried 4 or 5 times to contact the support people, but they never responded. For now, we are manually canceling these orders, but I think we will just remove the app since Shopify now has their own fraud detection and it's free. 8/23/2026 Still have not heard any reply from Signifyd. I also noticed a few days ago that when a customer cancels and order, Signifiyd does not cancel it in their system, so it seems they will charge you whether or not you process the order (unless you manually cancel it).
Capture Your Action · outside the top 100k
Link to this reviewVerify at sourcewww.captureyouraction.com
- 5★2026-07-09
We use Signifyd to help us prevent fraudulent orders and to get chargeback reimbursement on applicable orders. This is a great app with amazing customer support. Very prompt and informative customer support. Sometime the app does not provide detailed information on why a charge back and/or order was marked as fraud, but this is not a huge deal. Other than that, everything runs great with minimal actions on our end. I recommend this app to any company having issues with chargebacks or fraud. Our account rep Spencer is awesome!
Dr. Dabber · unranked store
- 5★2026-06-16
Working with Signifyd and Spencer our assigned team Manager has been an absolute dream. Spencer is consistently cooperative, responsive, and incredibly easy to partner with. Every challenge we've faced (from fraudulent orders to chargebacks and everything in between) has been handled with complete ease with Signifyd. We just upgraded our platform and plan as we have been with them for 5 years and things are evolving daily and it was time and were happy with the changes ahead for the future of our company lets go ready for another 5. DC~ CEO
DRAG CARTEL IND. · top 100k store
- 5★2026-05-19
Working with Spencer at Signifyd has been a great experience. Our store has recently seen an increase in chargebacks, so we knew we needed to make adjustments to ensure we had stronger protection in place. Spencer helped guide us through switching to a new plan that better fit our current needs and risk level, and he made the entire process extremely smooth from start to finish and promptly answered any and all questions we had. We highly recommend working with Signifyd to ensure protection for all orders from your store!
Endless Supply · top 100k store
- 5★2026-04-22
We’ve partnered with Signifyd for several years now, and the experience has been consistently positive. Their team is highly responsive, easy to work with, and always ready to provide support when needed. The Complete Chargeback Protection program has been especially valuable; it gives us confidence that our business is safeguarded, no matter how a transaction turns out. Highly Recommended!
The Treadmill Factory · top 100k store
- 5★2026-02-11
Transition from old ecom platform to shopify has been seamless. Had great support along the way. Signifyd holds themself to high standards and I absolutely love working with them.
Tatcha · top 10k store
- 5★2026-01-21
Partnering with Signifyd has been an excellent experience. Our CSM, Hayley, and the entire team are wonderfully responsive and consistently provide exceptional service. With Signifyd as our partner, we have complete peace of mind and the freedom to focus on scaling our business. We highly recommend Signifyd to any company looking for reliable fraud prevention and a proactive, trusted partner.
Brighton · top 100k store
- 5★2025-12-15
Exceptional service and wonderfully responsive customer support team. A predictable insurance mechanism has allowed us to supercharge our growth without the burden of dealing with fraudulent orders. The Signifyd Shopify app has made integration painless. A++
Valhalla Pure Outfitters · outside the top 100k
- 5★2025-12-10
We’ve been using Signifyd for a few years now, and it has been a great experience. Their team is incredibly responsive, quick to assist, and always helpful.
S&B · top 10k store
- 5★2025-12-01
Working with Signifyd has been an absolute dream. Their team is consistently cooperative, responsive, and incredibly easy to partner with. Every challenge we've faced (from fraudulent orders to chargebacks and everything in between) has been handled with complete ease on their end. What used to feel like a taxing, stressful process has become simple and manageable thanks to their support. Their communication is clear, fast, and genuinely enjoyable, which is rare in this space. I actually look forward to conversations with their team because I know things will get resolved quickly and thoughtfully. Signifyd has been one of the smoothest vendor relationships we’ve ever had.
KORRES · top 100k store
Read all 183 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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