Simply Shipping Protection
Let customers protect their orders while you keep the full fee and manage claims your way.
#862 of 1,667 in Store management · Warranties and Insurance
- Rating
- 4.6 from 120 reviews
- Rating from stores in the top 100k
- 4.7
- On Shopify since
- 2021
- Pricing
- Free plan available
- Seen on
- 1,285+ stores
What merchants say
Read all 162 with sourcesEvery review carries the store that wrote it and how big that store is, and 11 of them are complaints you can read in full.
- 5★2026-07-10
After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to. The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed. Highly recommend for any indie brand that wants shipping protection without the drama.
Macedon Perfumes · outside the top 100k
- 1★2026-06-24
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service.
Panda Motorworks · outside the top 100k
- 5★2026-03-27
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
RodeoH · top 10k store
- 5★2025-08-19
Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!
SURVIVAL · top 100k store
Link to this reviewVerify at sourcesurvivalfirstaidkits.net.au
- 5★2025-05-20
Excellent app. The team is also very supportive and quick with communication, which is very nice.
Mac Shack · unranked store
- 5★2025-05-13
Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.
bobblegiftsde · outside the top 100k
- 5★2025-05-08
Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!
Fresh Jagua ® · outside the top 100k
- 5★2025-05-01
Easy to use and the support team is fantastic.
HomePlunge · outside the top 100k
- 5★2025-05-01
Amazing Support. App works well
Wet For Her · top 10k store
- 1★2025-03-10
3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.
Kawaii Stop · outside the top 100k
Read all 162 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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