Simply Shipping Protection · Store management
Every review we hold for Simply Shipping Protection, quoted in full, with the store that wrote it.
Bigger stores rate Simply Shipping Protection 0.01 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
162 reviews pulled · 1 carry a rating and no text · 160 long enough to quote · 2021-01-29 to 2026-07-10
Every review we hold, newest first
After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to. The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed. Highly recommend for any indie brand that wants shipping protection without the drama.
Macedon Perfumes · macedonperfumes.com · outside the top 100k
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service.
Panda Motorworks · www.pandamotorworks.com · outside the top 100k
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
RodeoH · rodeoh.com · top 10k store
Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!
SURVIVAL · survivalfirstaidkits.net.au · top 100k store
Excellent app. The team is also very supportive and quick with communication, which is very nice.
Mac Shack · unranked store
Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.
bobblegiftsde · www.bobblegifts.de · outside the top 100k
Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!
Fresh Jagua ® · www.freshjagua.com · outside the top 100k
Easy to use and the support team is fantastic.
HomePlunge · www.thehomeplunge.com · outside the top 100k
Amazing Support. App works well
Wet For Her · wetforher.com · top 10k store
3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.
Kawaii Stop · kawaiistop.com · outside the top 100k
Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!
Moto Loot · motoloot.com · top 10k store
Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.
VannaBeltGelv · www.vannabelt.com · top 100k store
I really love how they helped me with all the custom things I needed, they are extremely fast responding, and we had a really nice job from their side, and the customers are happy with the shipping protection, they are willing to pay
Intimaly · intimaly.com · top 100k store
Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!
Bobblegifts France · www.bobblegifts.fr · outside the top 100k
Great app. Great customer support.
Where and What Co. · unranked store
Great support and great app, by lovely people.
Patta · patta.nl · top 100k store
Quick and easy to set up and a great way to easily increase your AOV. Interaction with the support team was fast and friendly. Nothing not to like.
SLBMoto · slbmoto.com · outside the top 100k
Amazing support!!
Liz Forte Shop · lizforte.shop · outside the top 100k
Fantastic Customer Service so far, haven't had any issues so far but i only got the app. Highly recommended.
Lanavici · unranked store
Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.
BK Hobbies Wholesale · unranked store
Support gets back to us quickly to solve any issues we have had.
Bullseye Sneaker Boutique · bullseyesb.com · top 10k store
When I encountered a problem, the customer service provided a solution very promptly. Excellent service!
litnxt · www.litnxt.com · top 100k store
Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!
MarulaLab Israel · unranked store
If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.
JustFishyThing · justfishything.com · outside the top 100k
Had trouble getting with the setup, but it was fixed quickly.
Bakers Tee · bakerstee.com · outside the top 100k
Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.
Patta UK · patta.co · top 100k store
New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.
Ryggo · unranked store
Very great and professional UI. The team was also great to work with!
CasaMax · unranked store
Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.
TuneTune · unranked store
A very good app with a professional support team. It may occasionally have issues with other discount apps.
Invisible Bead Extensions · invisiblebeadextensions.com · top 100k store
Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Yogo · yogo.net · top 100k store
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
Rogersound Labs · rslspeakers.com · top 10k store
July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support. Emails take days to get a response, with no solution offered.
gettruecanine · unranked store
This crap is now showing for ad, can't get rid of it
Beyioon · unranked store
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
The Barrel Tap · www.thebarreltap.com · top 100k store
I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.
bkr · mybkr.com · top 10k store
Been waiting for a response for 2 days now, the app is not working properly anymore.
Galaxy Sabers Ltd · unranked store
Great app with good customer service!
Ascent Outdoors · ascentoutdoors.com · top 10k store
We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.
Magpie Games · magpiegames.com · top 10k store
Great app & support was superb quick.
Wine To Deliver · www.winetodeliver.com · outside the top 100k
Great Service. so much better than parcel panel insurance by a mile!
Victoria Queen | Live with Luxury · unranked store
The app works perfectly and the customer team is helpful.
Mi in Me · unranked store
Very happy with the app and the customer service. I asked for 4 things that would like to be looked at and the team acted on all of them in very timely manner. The app is pretty nice to use and simply to grasp after awhile. Highly recommend.
Quality Liquor Store · qualityliquorstore.com · top 10k store
I was looking for a Shipping insurance app when I stumbled upon Simply Shipping Protection. The app was free and easy to install. Although I had some minor problems (in terms of aesthetics), the support team was able to immediately resolve it.
Fitmate™ · unranked store
Great customer service. Ran into a bug with the code and support was able to come in and fix it without any issue!
Eliottmen · www.eliottmen.com · outside the top 100k
Great shipping insurance app! Best I found, but setup is tricky. 4-star for ease and function. still a good app
DesireSnags · unranked store
Every single store should have this app, its a no brainer. You can instantly add 1.5-3% in revenue and/or pure profit. 95% of my customers keep the shipping protection in their cart and based on the product and location, I choose whether or not to actually purchase shipping protection when purchasing the shipping label. Typically it only costs 1% of the total value to actually insure packages so you're still adding profit that can offset your transaction fees! I wish I started using this app sooner!
AutoLEDTech.com · www.autoledtech.com · outside the top 100k
Cool app, Greate customer service! they answered fast and solved my problem, and don't even have the premium plan yet.
The Sale Sisters · thesalesisters.com · outside the top 100k
It's incredibly easy to integrate into your online store and does so automatically. This app is an absolute must-have if you're running an e-commerce business. I highly recommend giving it a try!
Mega Lash Academy · megalashacademy.com · top 100k store
Excellent customer service. They went above and beyond to help us integrate this app on our website. It works seamlessly now, thanks to their team! It's simple and easy to use.
Healthy Bones Co. · healthybonesco.com · outside the top 100k
A great shipping insurance app. The set up was so easy and the customer support is amazing. I have never had any issues with the app and I love how you can customize the insurance to fit what makes sense for your business. Couldn't recommend it more!
Slate Brands · slatebrands.com · outside the top 100k
Been using the App for a year or so and it has been good for us. Would recommend and customers seem to have been ok with it. We did some updates to our site at one stage and didn't realise for a fair while that the app stopped working. Support was able to get it back going reasonably quickly.
MEAN MOTHER 4X4 · meanmother.com.au · outside the top 100k
Great customer service! Very reponsive and helpful! Thanks so much John for all your help with adding the disclaimer on my new published theme!
Rock 'N Karma · www.rocknkarma.com · outside the top 100k
These people not only have a great service but what really amazes me is their great customer service... always on top, always responding quickly and always willing to help. Thanks guys.
Weldbeast · weldbeastusa.com · outside the top 100k
This app has been exactly what we needed! Super easy to set up and customize and the customer service is top notch. Highly recommend!!!
Kantha Bae · kanthabae.com · top 100k store
The Simply Insurance Shopify app is an excellent tool for e-commerce store owners to seamlessly integrate a variety of insurance products, including life, health, and pet insurance, into their Shopify store. With a user-friendly interface and easy management of insurance products, customers can easily purchase policies through the store, while competitive rates and reliable coverage options provide a seamless shopping experience. Furthermore, Simply Insurance's excellent customer support and positive user feedback make it a top choice for Shopify users looking to provide their customers with reliable and affordable insurance options.
Baltini · unranked store
Amazing app, increased profitability and great look to the app and features. One feature that is needed is the app to have a description section in the cart section to explain it more
Essntl Frames · essntlframes.com · outside the top 100k
The app is perfect for adding free order-value and so a lot of profit more over time. The app is very simple and fast to set up. And if there was any issue, I contacted the support-team (In my case John Dee) which immediately wrote back and fixed the issue in a just few minutes. Very kind, thank you!
ccuddly · unranked store
This app is great and the customer service is so seamless. He also responds on time when I need him and fixes my problems asap. Would highly recommend every e-commerce store to use this app for shipping insurance.
TORTUGA · unranked store
Instant revenue the second a sale came through. its super easy and the customer service helped fix the issue I had
The Wanderheart Project · unranked store
Every ecomm store should install this app. I wish we had turned it on sooner! It's very easy to use, it took about 15 minutes to set up including asking support for help with the design. Support responds almost instantly every time, and they have a solution for every issue or question that comes up. Having this additional revenue to help offset the cost of lost and damaged inventory is huge for a small business.
Tabu Group · unranked store
Very good app. Easy and simple to integrate on your store (it's automatic!). If you have an e-commerce, you definitely need to have this app. Excellent support. Recommend it!
Hannaca · hannaca.com · outside the top 100k
Finally I found a shipping protection app that was easy to install and integrate with my theme and also works well. I tried more apps but my theme is unofficial shopify theme and all those themes that I tried didn't work. I have searched for some time for a better app, and this is it. Also customer support team replied quickly to my request and helped me. Thank you! Best!
Volatis.ro · unranked store
It has been a good experience thus far. The app has allowed us to increase net sales via this insurance product. There was a slight issue, but the support team was easily accessible and responsive to our needs. I recommend this product!
True Glory Hair · truegloryhair.com · top 100k store
Happy with the app so far..there were a few glitches and fixes that were needed to be done in the beginning and to match the website theme and how we wanted it to show on our site..took a couple of weeks but we are happy so far with the end result...we will update review if we have a claim from a customer and how their experience is.. we switched from Route and very happy we did that..
Wild Wholistic · wildwholistic.com · top 100k store
supper easy to integrate and quick response from team! i recommend this app ! it has helped our business save money!
Nazzar · nazzar.ca · outside the top 100k
Percent rules do not work, so I abandoned this app. And also too expensive for an app that does not perform.
Barista och Espresso · barista-espresso.se · outside the top 100k
It's been a good experience using them so far. We ran into a few tech issues but they were quick to respond and get everything working!
Blossom Essentials · tryblossom.com · top 100k store
Had a problem with a item they fixed it fast it would not allow me to fix so they took care of it Great support i definitely recommend this app
XSpot Archery · www.xspotarchery.com · top 100k store
Reached out via the chat box and received awesome service! Although I am in the process of launching a new site this weekend, the rep walked me through my current setup and made sure I was good to go. It's nice to know that help is just a "chat" away. I appreciate you guys. Thank you so much, Warmest, BlingCrush www.BlingCrush.Com
BLING CRUSH® · unranked store
I want to take the time to appreciate the assistance I got from John D. He set up everything for our store, adjusted some visual customizations, and clarified how the system works from the merchant side. What else can you ask for?
The Gaming Eagle · unranked store
Very Good app. It is a must have. It works perfectly. The support is very reactive. I recommand this app
Stylea boutique · unranked store
Amazing app. It does exactly what it needs to and customer support is always attentive and very responsive.
Sobe Tan · sobetan.com · top 100k store
Great App! Just what we were looking for. Support is fast and easy to work with. Great Job! Would definitely recommend
RokBlokz · rokblokz.com · top 10k store
Great app - very simple and does what it says. Extremely fast support response - nice work the developers have done here!
Threyda Art and Apparel · www.threyda.com · top 100k store
This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.
Seido Knives · seidoknives.com · top 10k store
Extremely easy to get tech support through the chat feature. Do not forgot to create a backup of your Shopify Theme prior to install the coding.
Pro Edge Paintball · proedgepb.com · top 100k store
This is a really great app! Very easy installation process and was helped tremendously by their support. Customers will be much happier knowing their products are insured.
PB Express Liquor · unranked store
We enjoy this app. It provides customers with added protection for shipping without all of the other fees that other insurance providers have. Customer service is great!
Velvet Fawn · velvetfawn.com · top 100k store
Good support on chat instant solution... technical team will ask you collaboration access and immediate you share access work started...
Solar Pool Ionizers · solarpoolionizers.com · outside the top 100k
Extremely simple to use and set up. Exactly what we needed for our store. If you already use some type of shipping insurance somewhere else, this is the perfect solution for setting up your own fees your customers can pay for to insure their package.
Purr Glass · unranked store
This App 100% replaced Route in like one day. Everyone, us & customers, are much happier. Response from support is usually like instant. This is the best app i think i have ever installed.
Blackwell's Wines & Spirits · www.blackwellswines.com · top 100k store
We used this app to help our amount of package claims and optimize our in/out cash flow. Their customer service is top notch and super quick.
LAVALOFFICIAL · unranked store
My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.
LesDiy · www.lesdiy.com · outside the top 100k
My favorite shipping insurance app! With this app we can easily replace damaged orders without having to file a claim at another company. Support has also been really helpful at installing it properly in our cart drawer! 10/10
Curlfit · curlfitcolours.com · outside the top 100k
Awesome app, left Route because they collected money from us and we did not even file one claim. Now this app helps us collect money for shipping protection and Jeet and company helped us out tremendously, thanks!
Drinking Well Co. · www.drinkingwellco.com · outside the top 100k
Support was very attentive and the developers integrated the app into our theme quickly. Highly recommend!
Original Favorites · originalfavorites.com · top 100k store
Good results and good support!, Jeet Vyas was really helpfull when we need assistance. Good time resolution
Sam Villa · www.samvilla.com · top 100k store
Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.
Nurture Soap Making Supplies · unranked store
This app is fantastic, we used to use a competitor but now collect all funds ourselves. Their dev team was great as well. Helped us implement some changes needed.
The Chosen Gift Factory · unranked store
Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!
Detour Sunglasses · www.detoursunglasses.com · top 100k store
So far so good. I had some help with installing the app to my website and it was installed very quickly. I am hoping this will help with customers claiming lost or stolen packages. I have not had a claim through yet, but I do feel this will help me significantly when it comes to these issues. A customer now has an option at checkout to choose to want to add shipping insurance or not which is very nice!
Day&NyBeauty · unranked store
This app does a wonderful job at creating a simple, seamless insurance component for our store. John was amazing on chat support and helped us implement a custom solution with a few tweaks to accommodate our particular needs. From all the platforms we have tried, Simply Insurance is by far the best: in its performance and its simplicity of deployment. Thank you guys, you have been amazing.
ProAstroz · proastroz.com · outside the top 100k
This app was easy to install and John answered my questions via chat right away. Looking forward to being able to handle shipping issues much easier while also making more revenue.
Lonestar Dog Treats · lonestartreatsaz.com · outside the top 100k
This is a very easy app to use for my store. I was having issues with Route insurance and I am glad I made the switch. Customer service is really helpful and answers questions very quickly. The app gives you full control of your claims process . I recommend it .
A Taste Of Africa · atasteofafrica.net · outside the top 100k
Ok this app is amazing! It solved my unique problem which I will explain below. But before I do I want to mention how quickly this team was able address my issues with migrating to the new 2.0 Shopify theme and make any edits to the app. I use this app to mitigate lost or stolen packages not as insurance in the normal sense. I decided against the insurance route because people will cheat the system. Most of my sales are for bulk orders for weddings that are large. The smaller orders are usually samples which most people dont care about insuring. I charge $10 for "shipping protection". So the $10 really only covers the cost of adding "Signature Required" on the label so we can insure the packages will not get lost or stolen if they are delivered directly to the customers hands and they need to sign for it. This app has solved this problem for me seamlessly!
Reception Flip Flops · receptionflipflops.com · top 100k store
Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.
Vanbase · vanbase.ca · top 100k store
I've just installed Simply Insurance and the support was brilliant. They helped me see past a blunder I was making. I can't wait to start using it. I envision this being a VERY helpful app!
Design Blanks · www.designblanks.ca · outside the top 100k
The app works exactly as it should. Easy to use and the backend is easy to configure. Where this app shines in in their support. Support answers any questions immediately and not only worked with their app but helped solve and fix some problems that another app was causing with my site. Overall, I am very pleased with the experience and it doesn't seem to create any problems like so many other apps do. Positive experience all the way around!
Reactive Concealment Holsters · reactiveconcealment.com · outside the top 100k
So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.
Insane Labz · insanelabz.com · top 10k store
I really love this app! It has helped me add additional trust & protection for my customers while earning extra revenue for my business which is a plus! Definitely install this app if you haven't already :)
Brianna S. Beautique · unranked store
Really pleased with the app (functionality and back end) and the support team has been great. Really reactive and they managed to apply rules depending on the products which was what I needed but was not available through the app yet. I recommend.
HEDON · hedon.com · top 100k store
So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful
Built Athletics · shopbuilt.com · outside the top 100k
We have just recently started using Simply Insurance as the rigmarole involved in other shipping insurance companies was a real pain. Plus, the other companies took a cut of all of the protection plans that were purchased. We chose this app so that we could keep everything in-house to see how it all went. Set up wasn't totally intuitive, but their customer service team was quick to get us sorted so we could go live. So far our customers are really jumping at the opportunity to purchase shipping protection, so this should provide us with another small income stream. Plus, even for the unlimited plan, the price is a bargain at just $100 a month!
LEVO Oil Infusion, Inc. · levooil.com · top 10k store
Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!
Goldie Locks® · goldielocks.com · top 10k store
We switched from Route to Simply Insurance less than a month ago and so far so good. We did have one issue where the app was conflicting with our wholesale app, which was frustrating, but I reached out for support and was very happy with the support I received. Jeet was quick to respond to my emails and to investigate the issue. Ultimately, we had to disable Simply Insurance for our wholesale customers, which is a suitable solution for now. Other than that hiccup, the app seems to be working well, and again, I'm happy with the support I've received.
A3 Performance · www.a3performance.com · top 100k store
Installed this app to help offset shipping claims. Works like a charm and the customer service is able to provide the customization that we needed. Would recommend.
But THAT Chicken · butthatchicken.com · outside the top 100k
Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.
TriPollar Official Website | MyTripollar.com · unranked store
We had some issues when setting up the code part (due to our theme integration), so we contact support and they fixed it quickly. Immediate response and quick supprot.
Chips Liquor · chipsliquor.com · top 100k store
Percent rules do not work. They have some limitation that makes the highest you can charge $68.99. They will ask you to use flat rate rule. So prepare to make dozens of rules just to get this app to work. Doesn't seem the care about fixing the code errors.
Shop Corals · shopcorals.com · outside the top 100k
I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well
Made In Shade (MIS) · madeinshade.store · outside the top 100k
Excellent Application and great support. Essential for online shopping in todays e-commerce setting.
Scrunch It · www.scrunchitcurls.com · outside the top 100k
Very helpful app. Friendly service as well. Simply chat them if you need help and they can assist quickly.
BLACK LIGHT CANDLES · unranked store
This is a must have application. Through this app, we are offering in house insurance to all our customers. The integration is very simple and the support is available pretty much 24/7. Great job guys. Keep it up.
HIREV SPORTS · hirevsports.com · top 100k store
First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.
Aiandeva · aiandeva.com · outside the top 100k
The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues
COPPERTIST.WU · www.coppertistwu.com · top 100k store
After a long search for a 'right' insurance app for our website, we found this app and LOVE it so far. The app is performing well and it's easy and clear to use and manage. Surprisingly, many of our customers add insurance to their orders already. Itt makes us earn extra money and help our customers feel more comfortable with their purchases. Customer service is also a top-notch - very responsive and helpful. Would highly recommend it!
Luxe-T · www.luxe-t.com · outside the top 100k
5 star shipping insurance app + service to match. This is exactly what I was looking for after spending thousands of dollars with Route. Two years; and less than five, small claims, I knew I was leaving so much money on the table. I thought about hiring a programmer, but this app has everything I wanted; and more. It's affordable and ready to install in one click. Talk about instant gratification. The team was super responsive to any changes / customizations I wanted to test. I went with their suggestions; and am happy to report 90% of our customers are opting in and our conversions are up. A win-win! This is one app that every store needs to install. It can add thousands of dollars to your bottom line. Do it. You will not be disappointed.
Wicked Good Perfume · wicked-good.co · top 100k store
this app is so genius, many customer choose the insurance. customer service is very nice and helpful, thank you!
Xrsbeautyhair · unranked store
Very good app and helpful customer service. Thank you for your help on my shop.................................................................................................................................................
Smoke Ganja Co · unranked store
Very easy to use and setup. The customer service team responded to our inquiries and fixed our errors very quickly.
FineCask.com · unranked store
Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!
MOD Boutique · www.modboutiquevw.com · top 100k store
This app is just what I was looking for! We have had a few chargebacks for lost or stolen packages so instead of absorbing the added insurance we have our customers cover it through this app! John Dee WAS AMAZING! He was so quick to answer our questions and help me with my lack of technical knowledge in getting this app working smoothly. 100% recommended!!! Thank you so much team.
Mid-Atlantic Off-Roading · unranked store
I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.
Crazoulis Glitter & Craft Supplies · unranked store
This app is easy to use, quick customer service, perfect for our needs. I would definitely recommend!
Loud Smoke Supply · unranked store
This is an amazing app! We have used this app for couple months now, and it works very well. Online assistance is very helpful, they always reply me very quick. 100% recommended it!!
Bronx Homewares · unranked store
I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :)
Victorious Automotive · unranked store
It was pretty easy to install for more than half of the steps. I had a little trouble towards the end, but I was able to get help right away and John Dee set everything up for me. He was even able to help with other questions I had that didn't involve setting it up. I'm really happy with their service
The Fancy Rock · unranked store
I just installed this app and it was pretty easy to do myself. I had some issues from my install and John Dee (via the app chat) was so so helpful and quick! He responded almost immediately and fixed the issue which was something I missed during install.
Meghan Bo Designs · www.meghanbodesigns.com · outside the top 100k
The app is amazing. Support even better. Very happy i decided to use this app! 10/10 recommend for anyone looking to add an insurance up sell.
Kala Therapy · kalaredlight.com · top 100k store
I haven't had much use with this app, however, the support team was amazing and got everything corrected and set up for me! Update: Still a pretty solid app and a nice way to earn extra money
Out of the Box · outoftheboxstudio.co.uk · outside the top 100k
This is the first time I've found an insurance app on Shopify that doesn't break my theme. The support is ultra responsive. I understand the renown of this app. Thank you so much for your help. Thank you for helping me stand out from my competitors.
Gotta jewelry · unranked store
Nitesh has gone above and beyond to help get this setup smoothly, he's extremely responsive and helpful. I'd recommend them in a heart beat, and the app works great!
House of Knives · www.houseofknives.us · outside the top 100k
Wonderful customer service who help us to make sure that the app matches our expectations. It's easy to use and easy to integrate, this is a no brainer!
Addictalash · unranked store
This app is everything that I've been looking for! There was no request too big or too small and Nitesh helped me with the set-up every step of the way. Would love to see more instruction regarding how to set up emails and suggestions of what to add to each email, as well as more information on the customer facing claims request form. Otherwise highly recommend!
Kotomi Swim · unranked store
Great product and great customer service! We have tried every other insurance app out there and this one works well, has clear pricing, and the team is quick to assist with any issues.
Rodeo Quincy · rodeoquincy.com · top 100k store
Incredible customer service and seamless installation provided by the support team. Prompt and eager to assist!
Design Life Kids · www.designlifekids.com · outside the top 100k
Seriously this app is A LIFESAFER! The customer support even installed it into my shop. I have already made almost $100 in shipping insurance in less than 30 days. Which is AMAZING for when we have customer packages that get lost we can issue a refund or tell them they did not opt into the insurance.
Phoenix · shopresinmolds.com · top 100k store
The app development team is really very enthusiastic. And the app design is very easy to use. Compared to route app, We choose to use simply insurance
Cherrybetty · unranked store
It does work although you have to paste the various bits of code in yourself and the claims management only works in English.
Calça Thai · www.calcathai.com · outside the top 100k
App works great and helps generate additional revenue while giving our customers extra assurance during the shipping process. Customer service was great, even reaching out just to make sure we were happy with everything shortly after the install. Wish we would have found this sooner!
NorthWood Distributing · unranked store
Had some issues at first, but the team was quick to provide a solution. In the first few weeks the app generated $3,000 in additional revenue - 95% of which is pure profit. Adding this app to your store is one of the smartest things you can do.
Jackie's Chocolate · unranked store
Very straightforward to install, even manually the step by step is easy to follow. Customer service great, I needed some additional coding for putting the checkbox on the pop up cart, within a day they had it ready for us and responded almost instantly.
Gym Resources · unranked store
I used this APP to add shipping insurance to our products and the process was so easy and customer service was fast and professional. It's taking a huge weight off our shoulders when it comes to shipping! I would highly recommend this APP.
Boutique Suarez Co. · boutiquesuarezco.com · outside the top 100k
We’ve been using this app for about a week now. It’s working great so far! The install was easy. I appreciated that they were fast to reply to my questions and quick to accomplished tasks.
Nani Swimwear · www.naniswimwear.com · top 100k store
This app has provided us with everything we were looking for to be able to self-insure our customers. Plus, the customer support has been outstanding. They are available for communicating, resolving issues, they helped us to implement the coding and they also created customization for our specific needs. We are very pleased and highly recommend.
Paavani Ayurveda · paavaniayurveda.com · top 100k store
Great app that helps me increase order value and give my customers piece of mind. The customer support with this app has been great. They installed the app for us and worked with us when there were things we needed to change.
BigShoes · bigshoes.com · top 100k store
Great and useful app that helps me increase order value and give my customers piece of mind. The customer support with this app is even better. They installed to app onto my theme and worked with me back and forth when there was issues with my theme. Thank you to Nikesh and the entire team.
The Royal Look For Less · theroyallookforless.com · top 100k store
Update: It took a little while to iron out some issues, but with installation done, it is working as expected and working well. The new feature of allowing a percent of the total to be applied as the insurance fee is a much appreciated update. Good job! --This app looks like it will be beneficial but so far getting help with some installation issues, changing some text within the app, etc. has been very frustrating. I have tried the Chat function (advertises always there, which means 2 hours if any response at all) and email which has taken 24 hors for response, but they have yet to fix the installation problem after two days of waiting. If I get help eventually and the issues are fixed, I will update the review.
Team Power Products · teampowerproducts.com · outside the top 100k
Haven't had the best experience with 'Route' shipping protection and was looking for an app where we can still offer package protection and keep the money so that we actually make a profit, rather than 'Route' making a profit off of our customers. Wasn't quite working how we wanted to at first, but I contacted their support chat and 'John' was a huge help, he was very responsive and did some changes to get it working just right. Now works just how it did with 'Route' but we get the protection money and have full control over the process! W00t for making some profits!
VampireFreaks · vampirefreaks.com · top 100k store
Tried installing on my own but was not working. I messaged team for help and they replied instantly and was able to get access to my store and get it up and running!
Southernlux Clothing Co. · unranked store
Easy install and amazing customer service! The process of switching from route was much easier than I expected. It is much pricier but am hoping that it pays off!
Wild Junkie Boutique · unranked store
So happy with this app and the team behind it! They are very responsive and helpful with any questions I've had. I needed a replacement for EnGarde when they shut down and after horrible experiences with Route, was not going to make that mistake again! 100% you need this app if you are going to collect insurance - other third party apps that collect the insurance themselves and supposedly handle it all directly still take far too much of your shop's time. At the end of the day, your customers are still going to come to you if there's a shipping issue, so may as well handle it on your own and collect the insurance!
Wishes Craft Shop, LLC · unranked store
The app is excellent and works like a charm and the team behind this amazing app is excellent as well. Very good communication throughout the installation process. You can't go wrong.
Wine Chateau · winechateau.com · top 10k store
I use a lot of apps between all my Shopify stores. Simply Insurance is not only the best insurance app I have used, but the customer service may be the best out of any of the apps I have ever purchased. If you ship products you need this app!
TheBlowdryer.com · unranked store
I was looking for a replacement for Enguard when they shut down. I don't like the other apps for insurance because you don't have control over how the money is spent. This app is great, you receive the money, and you control the outcome of the shipping issues. Customer service is fast and friendly. Great app so far.
BrickandMirrorBeauty.com · unranked store
Great app and does exactly what we want. Live chat is there as others have said during late nights and are fast at replying.
Racer Sportif · www.racersportif.com · outside the top 100k
We've been on the hunt for an app that does just this for a while, this app does exactly what we need it to do. Nitesh and the rest of the team are eager to help and will be there even during late hours. Certainly recommend it.
DailySale · dailysale.com · top 10k store
Amazing customer service!! They were very quick to respond and help me set up the app in my Shopify store. Thank you John and Nitesh! Both of you did an outstanding job, and I truly appreciate your kindness and willingness to help me with the setup. I would definitely recommend this app; especially over Route Insurance. This app gives you, the store owner, control over your claims processing - whether you wish to send a replacement order or refund your customers. Other insurance apps make those decisions for you and it causes a lot of confusion in your bookkeeping, and it always seemed to take them a long time to make the decision to either generate another invoice for a replacement order or refund the customer causing them to become upset because of the delayed time. The delays caused my store to lose future repeat customers. Now, I'm able to handle it all myself, make my own decisions and process the replacement orders or refunds in a timely manner.
Berkshire and Way · unranked store
Amazing customer service and App overall! very thankful for this type of customer service and more importantly the app as not many apps provide this type of service! They usually take all the money from the insurance, but this self-insured app is amazing! would totally recommend!
3brothersliquor · 3brothersliquor.com · top 100k store
A fantastic support team and a very useful app! Highly recommend this app to earn extra money with an insurance business model.
Great Stuff Online · greatstuffonline.ca · outside the top 100k