SMART Shipping Rates & Rules · Orders and shipping
Every review we hold for SMART Shipping Rates & Rules, quoted in full, with the store that wrote it.
Bigger stores rate SMART Shipping Rates & Rules at least as well as the crowd does. The store behind each review is the part the App Store never shows.
96 reviews pulled · 18 carry a rating and no text · 71 long enough to quote · 2026-07-26 to 2026-08-23
Every review we hold, newest first
Amazing app and the most amazing support i have ever had! Strongly recomend this app!
Hemochfritid24 · hemochfritid24.se · outside the top 100k
Customer service is fantastic!
Candles By A Dad · www.candlesbyadad.com · outside the top 100k
One of the fastest installs around and did exactly what was needed
RevGenetics · revgenetics.eu · outside the top 100k
Amazing app
TYRILON · tyrilon.com · outside the top 100k
I had a fairly complicated request and the live help solved it without me lifting a finger. Great customer service
RawSkinCeuticals · rawskinceuticals.com · outside the top 100k
Best customer service, replied and set up my custom shipping rate profile within seconds
Entanglements · www.entanglements.com.au · outside the top 100k
The support was out of this world and has saved us literally weeks and £1000s. Mira was amazing!
Pinks Boutique · pinksboutique.com · outside the top 100k
Extremely helpful in setting up this app.
Old Soul Soap Company Inc · oldsoulsoapcompany.ca · outside the top 100k
Mira helped me solve a problem that I had worked on for days in about 30 seconds. Thank you! Fantastic.
Half Mile Coffee · halfmilecoffee.com · outside the top 100k
**Exceptional Support — Patient, Thorough, and Extremely Knowledgeable** I cannot say enough good things about the support I received from Mira. We had a very complex Shopify shipping configuration involving retail customers, multiple ZIP-code delivery tiers, B2B companies, CNRG, separate shipping profiles, Local Delivery, Store Pickup, and an outside-area freight deposit. This was not a simple setup, and there were several layers that had to work together without disrupting portions of our B2B system that were already functioning correctly. Mira stayed with me through the entire process, carefully troubleshooting each issue rather than making broad changes that could have damaged the existing configuration. She explained what she found, proposed changes before making them, respected the areas I specifically asked her not to alter, and helped us test each delivery tier individually until everything worked as intended. By the end, we successfully had: • Local delivery working for our closest retail ZIP codes • Extended and regional delivery tiers displaying correctly • B2B delivery methods properly separated from retail customers • Our CNRG configuration preserved • An outside-area freight deposit working correctly • Local Delivery and Store Pickup left intact • Our dedicated B2B test environment preserved for future testing What impressed me most was Mira's **patience and willingness to keep investigating when something didn't behave as expected**. Instead of assuming the configuration was correct, we tested it, found the issue, corrected it, and tested again. For a small business trying to build a shipping system that can support both retail customers and a growing B2B dealer network, that level of support is incredibly valuable. Thank you, Mira, for sticking with us and helping get this across the finish line. **Five stars without hesitation.**
Southern Yankee Woodworking, LLC · sywoodworking.myshopify.com · outside the top 100k
Service client au top !
La Divine · ladivine-paris.com · outside the top 100k
Support is great!
Shop UniTech · shopunitech.com · outside the top 100k
Mira is very supportive. She was quick to respond and address the issue/ question I had. She is very righteous and efficient problem solver.
Koraje · koraje.com · outside the top 100k
App eccellente e supporto straordinario! Ho contattato il team ancora prima di installare l'app per assicurarmi che potesse gestire il mio caso d'uso (tariffe per peso con supplemento per CAP di zone disagiate in Italia, sul piano Basic), e mi hanno confermato che era possibile. Un ringraziamento speciale va a Jason, che è intervenuto durante la chat e ha spiegato tutto con una chiarezza e una pazienza incredibili. Ha trovato il workaround perfetto per la mia configurazione e si è assicurato che capissi ogni passaggio. Non ho ancora completato la configurazione, ma solo per l'esperienza di supporto questa app merita 5 stelle. Aggiornerò la recensione una volta che tutto sarà attivo! Consigliatissima!
La Chiocciola d'Oro · lachioccioladoro.it · outside the top 100k
Assistenza davvero impeccabile! Mira è stata gentilissima, disponibile e soprattutto estremamente competente. Mi ha seguito passo dopo passo nella configurazione, riuscendo a risolvere tutto in pochissimo tempo e spiegandomi ogni passaggio con grande chiarezza. È raro trovare un’assistenza così rapida, concreta e attenta: in pochi minuti siamo riusciti a configurare esattamente ciò di cui avevo bisogno, senza complicazioni e senza perdite di tempo. Un enorme grazie a Mira per la professionalità, la pazienza e la disponibilità. Servizio assolutamente da 5 stelle!
Quello Sbagliato · quellosbagliato.com · outside the top 100k
Amazing support, was slightly stuck on creating a rule so i contacted them through the chat feature, and they resolved my issue within minutes! The app does exactly what i need it to do as well!
D Furniture Suppliers · dfurnituresuppliers.co.uk · outside the top 100k
Super helpful! Stayed with me until it was complete. Didn't have to wait at all for help!
StewArt Stitches · stewartstitches.com · outside the top 100k
This App does what our third party shipping App & Shopify can't do! We were able to set up separate rules for B2B and B2C and other limitations are now a thing of the past! A big shout out to Mira in support - just WOW - so patient and great knowledge. Also Mira confirmed every rule prior to making live (as well as testing it first). Great product | great support | Go Australia!!
Punch Equipment® · www.punchequipment.com · outside the top 100k
Great shipping app with excellent customer service! Easy Shopify integration, competitive shipping rates, and a simple interface. The support team is responsive, knowledgeable, and always willing to help. Highly recommended for any Shopify store!
Legacy Timeless Jewel Inc. · legacytimelessjewel.com · outside the top 100k
Works as it is written. An extra shipping rule, for some products, so we can have a great first offer for customers. Support is fast and really helpful. Can recommend anytime.
Gamergirl.ch · gamergirl.ch · outside the top 100k
Very helpful and patient with troubleshooting. 5 star service so grateful for immediate chat help.
Christi's Custom Crafts · www.christiscustomcrafts.com · outside the top 100k
So far so good! Works exactly how I need it to, and customer service help me set up the whole thing, making setup a breeze!
tnvitamins · tnvitamins.com · outside the top 100k
Fantastic app, great service when you need help. I highly recommend using the app. 5 stars!
Image Science · unranked store
The best app I’ve worked with so far! Fast, straightforward, and incredibly easy to use. Their customer service is super responsive and reliable — they created exactly what we needed in just 5 minutes! Amazing experience. Thank you so much! Highly recommend!
Vulkan International Inc · vulkanstore.com · top 100k store
Mira from SMART Shipping Rates was very helpful! Wonderful customer service.
Dirt2Street · dirt2street.com · outside the top 100k
The Smart Shipping Rates & Rules app has been a fantastic addition to our store. We needed to set up product restrictions for different locations, and Raymar made the entire process quick, straightforward, and hassle-free. His support was excellent, responding promptly and ensuring everything was configured correctly. Since implementation, we've had no issues with products being sold to the wrong locations, which has given us much greater confidence in our shipping setup. Highly recommend both the app and Raymar's support team for anyone needing advanced shipping rules and location-based product restrictions.
The Wooden Floor Store · thewoodenfloorstore.com · outside the top 100k
Works absolutely brilliant
A New Story · anewstory.dk · outside the top 100k
Works as advertised. Support is best I have ever experienced.
Simply VDL · simplyvdl.com · outside the top 100k
Había conflicto con retiro en tienda me ayudaron a resolverlo, les agradezco mucho.
La Hidalgo · lahidalgo.com · outside the top 100k
Installed, and had a specific shipping setup need, live support solved it in minutes! If you are considering this app, install it now. Dan Salonwax.com
Salonwax Beauty Supply · www.salonwax.com · outside the top 100k
Mira is amazin!!!
Wunderbad · wunderbad.com · outside the top 100k
so far this app has been fantastic and the customer service wonderful
3 Harts Tapes · 3hartstapes.com.au · outside the top 100k
Atención excelente y personalizada
SoyFlorista · soyflorista.com · outside the top 100k
Great support! Hung in there with me to get to the cause of the issue.
BOMBA HAIR CO · bombahairco.com · outside the top 100k
This is a very handy shipping plugin that provides additional functionality beyond what Shopify offers natively, while still allowing the core setup to utilize the native system. Support has been amazing, with a chat built into the app and extremely helpful staff. Highly recommended if you're having issues with your shipping options.
Total Prepare · unranked store
Excellent customer service, easy to use! Great Support.
The Garage Gardener · thegaragegardenerguy.com · outside the top 100k
Always quick to respond when I need help setting something up. And they get it done straight away. Fantastic service
The Fabric Shop · www.thefabricshop.ca · outside the top 100k
Absolutely brilliant. We wanted a free shipping option on specific products rather than having to use the blanket setting on the whole shop, which is all the basic Shopify app allows you to do. I read a few reviews and decided to install, wasn't sure how to set up (it looks straightforward enough but I'm not good with this sort of thing), so I asked via chat if this was possible and Mira set it all up for us there and then. And all this very late on a Sunday evening. I wasn't even expecting a reply until at least the following day! A quick test shows it works perfectly, exactly what we wanted and all done and set up in minutes. Blown away by the level of service provided which I did not expect from a free app, and I'll certainly be looking at what else they offer. Superb and seamless throughout.
1stMobile.UK · 1stmobile.uk · outside the top 100k
It is advantageous to be assured that smart shipping rates can assist dropshipping. This app is AI assisted to answer important questions even if you were shipping from your business or a remote location. I am satisfied and confident using the SMART AI Shipping Assistance.
Detique Collections · detica.shop · outside the top 100k
Outstanding customer service! Mira helped me to set up custom delivery rates for my online store. I was struggling to divide Ontario into different shipping rates (not possible on native Shopify), and nobody else was knowledgeable enough to know how to do it (for free). Thank you, Smart shipping rates & rules!
Mid Century Modern Toronto · midcenturymoderntoronto.com · outside the top 100k
5 Stars – Really OUTSTANDING service from Mira! Navigating Shopify shipping setups can be confusing, but Mira made it feel easy. She walked me through integrating Shopify’s USPS calculated rates alongside custom app rules, ensuring our product tags, international zones, and mixed-cart logic worked flawlessly together. She was incredibly patient, double-checked every edge case before applying changes, and made sure I tested everything until it was 100% right. It’s rare to find support this responsive, knowledgeable, and thorough. Highly recommended!
Old Coleman Parts · unranked store
Mira fixed my entire problem! Thank you!!!
Integral Coffee Roastery · integral-coffee.com · outside the top 100k
This was pretty easy to set up. We are using it to set shipping rates for our B2B customers based on their shipping destination. The support we received was very fast, friendly and helpful.
Mélange Home · melangehome.com · outside the top 100k
Mira was brilliant. Prompt with her insights and nailed all my questions. Put her in charge of your customer service devision!
Grolife Fertiliser · shop.grolife.com.au · outside the top 100k
quick, to the point - 1st class service
Colchester Coffee Collective · colchestercoffee.com · outside the top 100k
Fast, friendly and efficient. These folks are great!
United Beauty Supply · unitedbeautysupply.com · top 10k store
Great customer service! The app capabilities were a little limited for what I needed, but I was able to make it work. Overall it is user-friendly and has some great functions.
LemurStrap · lemurstrap.com · outside the top 100k
Just getting deployed today, but the support to get everything set up has been amazing. Doing things not possible in Shopify.
Traveling Bags · travelingbagsmke.com · top 100k store
Great to have an add on app with quick response on support.
FarmStand Lemonade · farmstandlemonade.com · outside the top 100k
Amazing help with the set-up. Just started to use this app and it seems great so far. Thank you!
Fenigo · fenigo.com · outside the top 100k
Excellent customer support.
Ripper Graphics · rippergraphics.com · outside the top 100k
Reymar helped me with my issue immediately after I downloaded. A huge help and very intuitive app.
Bridge Nine · b9store.com · outside the top 100k
Really happy with this app so far. It's free, does exactly what we needed, and was super easy to set up. The support team replied really quickly whenever we had issues. It's rare to find a free app that's this useful and backed by such responsive customer support.
Lilys Boutique · lilysboutique.com.mx · outside the top 100k
App works fine, and support helps instantly
Alus live - Aludaris.lt · alus.live · outside the top 100k
It did exactly what I needed it to do. And I got help within minutes. 10/10 recommend
Jiingie's Shop · soobi-jiingie-shop.myshopify.com · outside the top 100k
Straightforward easy to use app. Support has bee so helpful.
Life Fitness Australia · shop.lifefitness.com.au · outside the top 100k
Reymar was really helpful to setup the shipping rates for me and has been helpful to explain how the features work.
Cooee Gear · www.cooeegear.com · outside the top 100k
awesome app
Rafa Superfoods · unranked store
Reymar provided outstanding customer support. He was patient, professional, and took the time to understand our complex shipping setup with Metro, Regional, and Remote postcode rules. He investigated the issue thoroughly, identified the overlapping postcode logic, made the necessary changes, and even tested our store himself to make sure everything was working correctly. His communication was excellent throughout the process, and he never rushed us. Thank you, Reymar, for your dedication and excellent support. It was greatly appreciated!
Barrow Boss · barrowboss.com.au · outside the top 100k
shopifyで無料で地域別の送料設定ができました！！！ 英語なのでわかりにくい部分がありますが、サポートとAIで無事乗り切りました。助かりました！
MISHIM POTTERY CREATION · mishim.com · outside the top 100k
サポートChatで親身に対応していただきました。
MOTHER PLANT · motherplant.co · outside the top 100k
Great app, easy to use and a very impressive customer service!
Toro Puro · www.toropuro.com · outside the top 100k
Ottima assistenza, molto utile e di grande supporto per aiutarmi a risolvere problemi e trovare soluzioni per il sito. Va un po' studiato come costruire le condizioni per ottenere la miglior soluzione per il proprio sito, ma l'assistenza è stata davvero veloce e ottima,. L'app sembra funzionare come si deve e si integra bene con shopify. Potrebbe essere utile una versione multilingue. Consigliata
Defeua® Sustainable Streetwear · www.defeua.com · outside the top 100k
What a great experience with the help I received setting the shipping rates up for my company. The person helping was very patient with me, explained themselves and their questions very well. They worked with me for over an hour to get it sorted on the online chat. # Best service I have received from a chat ... ever The shipping is working perfectly for us now, Thanks. Nicky .. TUFFMATE
TUFFMATE · tuffmate.co.uk · outside the top 100k
Great app that works well. Support team are very helpful in setting up complex shipping calculations.
Carwyn Cellars · carwyncellars.com.au · top 100k store
App works well for my use case. Immediate assistance for config issue. Thanks.
Inland Appliance · inlandappliance.com · outside the top 100k
Great app, Jason was super helpful and able to set things up as we needed them. We use this app to show separate rates for our B2B customers, and it seems to be working very well.
Tielka · tielka.com · outside the top 100k
Best customer service! Instant help!
Om Naturale Herbal Care Co. · www.omnaturale.ca · outside the top 100k
Very helpful & effective live agent!
Basket of Pittsburgh · www.basketofpittsburgh.com · top 100k store
Online help was really good and helpful, got the program sorted out exactly as we needed and have updated our shipping terms to suit us perfectly. Highly recommend!
Peel & Squeak Transfers · peelandsqueak.co.uk · outside the top 100k
This app solved several shipping struggles during our implementation from WooCommerce over to Shopify. The customer service was amazing to work with, and assisted with creative ways to solve every issue that we encountered.
Old School Brand · unranked store
We have a fairly unique set of shipping circumstances that we needed built into our cart. I reached out via chat, got Reymar and he was incredibly helpful! He walked me through what we could or couldn't do with their app and when we were ready, he set up the rules for us! Top notch support!
Service Lighting · unranked store
Great app that does as promised. Support team is very responsive and extremely helpful,
Benjamin & Maxwell · benjaminmaxwell.net · outside the top 100k
Quick to communicate.
wallsfloorsceilings.com · wallsfloorsceilings.com · outside the top 100k
Developer helped me figure out how to easily edit shipping selections for my B2B customers. Thank you!
Benzie Design · www.benziedesign.com · top 100k store
Great app. Easy to use, helpful customer service
So Wood AU · sowood.com.au · outside the top 100k
Jason was great helping out with setting up some delivery customization . It didn't take too long for him to set things up the way I wanted . Great customer support !
The Leafy Brand · theleafybrand.com · outside the top 100k
Had a small issue and the live help fixed it in less than 30 seconds. Even answered my question about what I did wrong. Great!
The Curious Crow Company · curiouscrowcompany.com · outside the top 100k