Tidio: AI Chatbot & Live Chat
Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
#20 of 1,352 in Store management · Chat
- Rating
- 4.8 from 1,255 reviews
- Rating from stores in the top 100k
- 4.7
- On Shopify since
- 2014
- Pricing
- Free plan available
- Seen on
- 28,344+ stores
Bigger stores rate Tidio: AI Chatbot & Live Chat 0.15 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 11 of them are complaints you can read in full.
- 5★2026-08-24
Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide. Jure / Moonchild Skunkworx
Moonchild Skunkworx · outside the top 100k
- 5★2026-08-21
So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.
Heaven Life Wellness · outside the top 100k
- 5★2026-08-19
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward. However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup. The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.
IdealZero · outside the top 100k
- 4★2026-08-15
It just works!
Saunt Eyewear · outside the top 100k
- 5★2026-08-13
Ist der beste Livechat!!
luada.de · outside the top 100k
- 5★2026-08-11
very easy to use and set up and helps with customer support while i work hard in the background keeping customer flows running smoothly. Highly recommened.
LG AURELIA LTD · outside the top 100k
- 5★2026-08-11
Pretty happy with this app, works well to recommend products on your shopify store and also provides you with suggested Q&A's quite useful
HBA Salon Equipment · outside the top 100k
- 5★2026-08-11
Muy fácil instalación y plantillas útiles.
MioBio Chile · outside the top 100k
- 5★2026-08-09
As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!
PokuPop · outside the top 100k
- 5★2026-08-08
This product has been a great time saver for our business and the interactions with customers have been great!
Card Gorilla · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
Picking up
Tidio: AI Chatbot & Live Chat usually gets about 5 reviews a month. It got 17 in the last 30 days. That is +219% against its own 90-day pace. We publish this beside the ranking, never inside it – the order is the rating, and a good month does not change how good an app is.
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