The official app from Meta: Keep customers informed with timely order updates on WhatsApp
#1365 of 2,869 in Orders and shipping · Order Tracking
- Rating
- 4.4 from 755 reviews
- Rating from stores in the top 100k
- 3.8
- On Shopify since
- 2025
- Pricing
- Free plan available
Bigger stores rate WhatsApp 0.56 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 49 of them are complaints you can read in full.
- 4★2026-08-23
It will be great if we have abandoned cart too
mybud · outside the top 100k
- 2★2026-08-22
no esan saliendo los mensajes
12th Unlimited · outside the top 100k
- 1★2026-08-22
Hi, I want to connect your app with my Shopify store for order confirmation. Everything is already set up, but the tags are not showing in the Shopify Orders section. I want to see which customers have confirmed their orders and which customers have cancelled them. I also contacted WhatsApp support, but I haven’t received any response. I hope you can help me with this issue and guide me on how to fix it. Thank you.
Mirakk · outside the top 100k
- 1★2026-08-22
Marketing Opt-in is not working, Its only subscribed to SMS but its not subscribed to whatsapp even though customer agree to the consent
Sixth Degree Clothing · outside the top 100k
- 4★2026-08-22
Buenos opciones para notificaciones a los cliente pero les falta mas ajustes de herramientas para poder dar respuestas automaticas
ADAPTOHEAL "Blend for life" · outside the top 100k
- 1★2026-08-19
there error with out reference number and I don't what's the problem
Fekra - فكرة · outside the top 100k
- 1★2026-08-19
The “Use the product image from each order” feature is not working correctly. When this option is enabled, the actual product image from the Shopify order is not displayed in the WhatsApp message. Instead, it only shows a generic placeholder image. This is an important feature for our workflow, since customers should be able to immediately identify the product associated with their order. Please investigate and fix this issue. The option is available and can be enabled, but it currently does not work as expected.
Rey Mónaco · outside the top 100k
- 2★2026-08-17
Todas las plantillas están configuradas y preseleccionadas en español y la APP se le da por enviarle los mensajes de automatización en INGLES a los clientes, que error tan grabe y no lo he podido solucionar ni pidiendo soporte técnico, estoy pensando en dejar de usar la App
Mashai · outside the top 100k
- 4★2026-08-16
In order management it is missing an option to send a message for local pick up. Something like - Your order #1234 is ready to be picked up at this and this location + opening hours. Currently it sends a message that says "Your order has been shipped", which customers find confusing.
projectfox.cz · outside the top 100k
- 4★2026-08-12
ottima
Gioielli D'Este · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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