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Hotjar's Shopify app has 86 reviews at 4.4, which is almost nothing for a tool this well known. Most merchants install Hotjar through a script rather than the app, so the rating reflects the connector and little else.
10 alternatives ranked · Analytics · minimum 120 reviews to qualify
| # | App | Rating | Reviews |
|---|---|---|---|
| 1 | Data Export IO: ReportPrebuilt and Custom Reports to Automate Repetitive and Frustrating Data Tasks | 5 | 1,902 |
| 2 | TP: True Profit AnalyticsInstantly track your True Profit. Sync costs & report on Net profit, profit & loss, LTV, profit calc | 5 | 809 |
| 3 | Zigpoll Customer SurveysFree planPost-purchase, NPS, on-site, email & SMS surveys. AI insights reveal what actually drives sales. | 5 | 505 |
| 4 | TA MAPPY: Store Locator & MapsFree planAdd interactive dealer map & physical stockist location to any store page. | 5 | 419 |
| 5 | Xporter Data Export & ReportsPrecise, customizable reports and data exports. All your data, in any format, automatically! | 5 | 257 |
| 6 | Report Toaster: Custom ReportsFree planCustom reports & analytics for sales, inventory, orders & customers. Schedule, export & share. | 5 | 203 |
| 7 | Propel Replay, Survey, HeatmapFree planStop losing sales: AI, replays, heatmaps, surveys & checkout recording optimize conversions fast | 4.9 | 608 |
| 8 | MIDA Replay, Heatmap & InsightFree planSee What's Costing You Sales — Then Fix It with Session Replays, Heatmaps & AI | 4.9 | 509 |
| 9 | Lifetimely Profit AnalyticsFree planAI Profit Agent: real-time profit analytics, P&L, lifetime value (LTV) & cohort analysis. | 4.9 | 469 |
| 10 | Peek! ‑ Better Replay & SurveyFree planRecord user sessions, understand your customer, and provide versatile surveys to improve your store | 4.8 | 579 |
Selected from Shopify’s own Analytics sub-category, so the comparison is like-for-like. The one-line descriptions are each vendor’s App Store tagline, quoted as written.
Microsoft Clarity is the replacement worth knowing about. It does session recordings and heatmaps, and it is free with no session cap, which is not a small difference when Hotjar prices per session.
Analytics is a broad sub-category and some apps below report on orders rather than on behaviour. If you came for session replay specifically, only a few of these do it.
Ranking method, the review floor and how paid placement is kept separate are explained once on how ranking works. Short version: review data sets the order, money never does.