Best Shopify chat and support apps
A confident wrong answer delivered instantly costs more than the ticket it saved. Measure these on resolution without follow-up, not on deflection.
Updated 2026-08-25 · ranked from 902 store management apps
Ranked by review data earned, not bought
- 1
Moose AI Chatbot & Live Chat
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
★ 5.0 · 454 reviews· free plan· since 2023details
- 2
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
★ 4.9 · 1,799 reviews· free plan· since 2022details
- 3
Zipchat AI Chatbot & Live Chat
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
★ 5.0 · 159 reviews· free plan· since 2023details
- 4
Moose WhatsApp Chat Button
Reduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes.
★ 5.0 · 150 reviews· since 2025details
- 5
Chizy: AI Chatbot & Live Chat
Super Smart AI chatbot (unlimited AI chat) trained on your store, boost sales &reduce manual support
★ 5.0 · 122 reviews· free plan· since 2025details
- 6
Chaty Chat Buttons & WhatsApp
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
★ 4.9 · 294 reviews· free plan· since 2019details
- 7
Robo Calls ‑ Pakistan
Send automated order confirmation calls in urdu or english to any Mobile number in Pakistan.
★ 5.0 · 116 reviews· free plan· since 2022details
- 8
Chatway Live Chat & AI Chatbot
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
★ 4.9 · 264 reviews· free plan· since 2023details
- 9
O: Chat buttons & Contact Form
Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
★ 4.9 · 249 reviews· since 2016details
- 10
Commslayer: AI Helpdesk & Chat
AI-powered helpdesk & chat by the ex-Lifetimely founders
★ 4.9 · 199 reviews· free plan· since 2024details
- 11
Kanal: WhatsApp Marketing+Chat
WhatsApp Marketing, Cart Recovery & Sales Automation | AI-Powered Campaigns & Live Chat
★ 5.0 · 79 reviews· free plan· since 2024details
- 12
BOB: WhatsApp Marketing + AI
Abandoned cart recovery, AI-powered WhatsApp marketing, automation, chatbot & omnichannel support
★ 5.0 · 78 reviews· since 2023details
How to pick between them
A ranking tells you which chat and support apps other merchants kept. It cannot tell you which one fits your store. These are the things that actually separate them:
- A confident wrong answer costs more than the ticket it saved.
- Measure agents on resolution without follow-up, not on deflection.
- A chat bubble nobody is staffing is worse than an honest contact form.
- Support history is a record of promises; confirm you can export it.
Questions merchants ask
Do chat widgets slow down a store?
Most load asynchronously and cost little on paper, but many pull in fonts and analytics of their own. Measure on a mid-range phone rather than trusting the vendor's figure.
Is an AI support agent worth it at low ticket volume?
Usually not. Below a few tickets a day the setup and supervision cost more than the time saved, and the risk of a wrong answer is unchanged.
What should never be automated in support?
Anything involving a refund decision, a sizing recommendation, or a claim about what a product will do for someone. Those need a person who can be accountable for the answer.
Make chat and support app software? This page is where merchants choose one. A labelled slot above the ranking starts at $5.
Claim a slotSee the whole category
This page shows the top 12. The catalogue holds 902, all ranked the same way.
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