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Zendesk rates 2.9 on the Shopify App Store, across 161 reviews. That is the lowest score of any well-known app in this comparison and it is the whole reason this page exists. The product is not the problem. The Shopify integration is what merchants rate, and they rate it badly.
10 alternatives ranked · Chat · minimum 120 reviews to qualify
| # | App | Rating | Reviews |
|---|---|---|---|
| 1 | Moose AI Chatbot & Live ChatFree planTurn customer support into a growth engine with an AI chatbot that works while you sleep. | 5 | 454 |
| 2 | Chatty AI Chatbot & Live ChatFree planShoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7. | 4.9 | 1,799 |
| 3 | Zipchat AI Chatbot & Live ChatFree planAI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email | 5 | 159 |
| 4 | Moose WhatsApp Chat ButtonReduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes. | 5 | 150 |
| 5 | Chizy: AI Chatbot & Live ChatFree planSuper Smart AI chatbot (unlimited AI chat) trained on your store, boost sales &reduce manual support | 5 | 122 |
| 6 | Chaty Chat Buttons & WhatsAppFree planChat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc | 4.9 | 294 |
| 7 | Chatway Live Chat & AI ChatbotFree planLive chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. | 4.9 | 264 |
| 8 | O: Chat buttons & Contact FormEngage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form. | 4.9 | 249 |
| 9 | Commslayer: AI Helpdesk & ChatFree planAI-powered helpdesk & chat by the ex-Lifetimely founders | 4.9 | 199 |
| 10 | Verifast AI Chatbot + AI ChatFree planAI Chatbot (ChatGPT) that automates customer service & FAQs, recovers abandoned carts & grows sales. | 4.9 | 122 |
Selected from Shopify’s own Chat sub-category, so the comparison is like-for-like. The one-line descriptions are each vendor’s App Store tagline, quoted as written.
Gorgias is the replacement most Shopify merchants move to. It was built for ecommerce support rather than adapted to it, which is the difference merchants describe most often.
Worth being fair to Zendesk: nobody picks it for Shopify alone. If you run support across several channels and Shopify is one input, that 2.9 tells you about the connector, not the helpdesk.
Ranking method, the review floor and how paid placement is kept separate are explained once on how ranking works. Short version: review data sets the order, money never does.