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Zendesk alternatives
Zendesk rates 2.9 on the Shopify App Store, across 161 reviews. That is the lowest score of any well-known app in this comparison and it is the whole reason this page exists. The product is not the problem. The Shopify integration is what merchants rate, and they rate it badly.
10 alternatives ranked · Chat · minimum 120 reviews to qualify
What the review data shows
- Zendesk rates 2.9 across 161 Shopify reviews.
- 8 of the 10 have a free plan.
- Ratings do not separate these apps: all sit between 4.9 and 5. Review volume is what moves.
- #1
Moose AI Chatbot & Live Chat★ 5.0 · 454 reviewsTurn customer support into a growth engine with an AI chatbot that works while you sleep.
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- #2
Chatty AI Chatbot & Live Chat★ 4.9 · 1,799 reviews+245%Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
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- #3
Zipchat AI Chatbot & Live Chat★ 5.0 · 159 reviewsAI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
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- #4
Moose WhatsApp Chat Button★ 5.0 · 150 reviewsReduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes.
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- #5
Chizy: AI Chatbot & Live Chat★ 5.0 · 122 reviewsSuper Smart AI chatbot (unlimited AI chat) trained on your store, boost sales &reduce manual support
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- #6
Chaty Chat Buttons & WhatsApp★ 4.9 · 294 reviews+43%Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
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- #7
Chatway Live Chat & AI Chatbot★ 4.9 · 264 reviewsLive chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
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- #8
O: Chat buttons & Contact Form★ 4.9 · 249 reviewsEngage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
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- #9
Commslayer: AI Helpdesk & Chat★ 4.9 · 199 reviews+91%AI-powered helpdesk & chat by the ex-Lifetimely founders
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- #10
Verifast AI Chatbot + AI Chat★ 4.9 · 122 reviewsAI Chatbot (ChatGPT) that automates customer service & FAQs, recovers abandoned carts & grows sales.
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Selected from Shopify’s own Chat sub-category, so the comparison is like-for-like. The one-line descriptions are each vendor’s App Store tagline, quoted as written.
What is the closest alternative to Zendesk?
On review data, Gorgias: AI, Helpdesk & Chat rates 4.3 across 629 reviews and sits #23 of 24 in Chat here – see details.
Worth being fair to Zendesk: nobody picks it for Shopify alone. If you run support across several channels and Shopify is one input, that 2.9 tells you about the connector, not the helpdesk.
Ranking method, the review floor and how paid placement is kept separate are explained once on how ranking works. Short version: review data sets the order, money never does.